Payton Merger Sub II LLC

Payton Merger Sub II LLC, doing business as Audiocare, An Artera Company, is a for-profit limited liability company based in Santa Barbara, California that develops and sells automated patient communication and pharmacy management software solutions to federal healthcare agencies as a prime contractor on the GSA Multiple Award Schedule. The vendor operates as a subsidiary of Well Health Inc. (parent company, also known as Artera) and competes on full-and-open, non-set-aside contract vehicles; recent awards have included two small-business set-asides (one woman-owned small business sole source and one total small business set-aside), but these represent a minority of the footprint.

Audiocare's core capability is enterprise software for federal healthcare operations, specifically automated patient communication platforms and pharmacy management systems. The vendor's product suite includes AudioPREFILL, RxREADY, AudioCommunicator, TM-Communicator, AudioRenewal, and appointment reminder and prescription refill processing applications delivered via software-as-a-service or perpetual licensing models. Representative prime work includes a $124 million firm fixed-price SaaS delivery order from the VA Technology Acquisition Center awarded September 23, 2024 for a comprehensive VA Audio Response software solution running through September 2031; an $8.279 million delivery order exercising option period 2 for audiocare software and maintenance services (completion December 31, 2026); a $2.177 million VISN 8 delivery order for pharmacy audiocare prescription text messaging and refill/renewal services (completion September 23, 2030); and a $1.167 million May 2025 delivery order for audiocare system procurement. The Indian Health Service has awarded 26 delivery orders totaling $3.3 million for system upgrades, license renewals, pharmacy automation programs, and maintenance services across facilities in Arizona, New Mexico, Montana, North Dakota, and Oklahoma. Audiocare holds a GSA Federal Supply Schedule contract ceiling of $500,000 with the Federal Acquisition Service (award date August 29, 2022, completion August 28, 2027) that carries a single labor category—Integration Engineer II at $198.18 per hour (bachelor's degree, three years experience, security clearance required)—and extensive delivery order activity across multiple agencies.

Customer concentration is heavily skewed toward the Department of Veterans Affairs. The VA Technology Acquisition Center anchors the top customers by potential value, with nine awards totaling $143.5 million (90% of all potential value), while the Indian Health Service leads by award count with 26 awards but only $3.3 million in combined value. Top customers by award count (covering 63% of awards) include the Indian Health Service (26 awards, $3.3 million), the VA Technology Acquisition Center (9 awards, $143.5 million), VISN 19 (7 awards, $468 thousand), VISN 22 (7 awards, $1 million), and VISN 15 (5 awards, $2 million). The divergence between the rankings reflects the concentration of large-dollar orders through the VA Technology Acquisition Center against the broad base of smaller maintenance and license-renewal orders across individual VISNs and IHS facilities. Audiocare also holds two active blanket purchase agreements with the VA—a $1.339 million single-award BPA with VISN 15 (award date September 25, 2024, completion September 24, 2029) and a $442.8 thousand single-award BPA with VISN 8 (award date June 22, 2024, completion June 21, 2026)—that serve as parent vehicles for smaller task orders.

Activity has grown substantially, from six awards in 2022 to 31 in 2024, though 2025 and 2026 year-to-date show a pullback (24 awards in 2025, 5 in 2026 as of July 1). Twenty-four awards with combined potential value of $14.7 million reach ultimate completion inside the next twenty-four months and therefore face recompete exposure. Across 86 awards captured in the source, all are prime awards; the vendor does not subcontract federal work. The software portfolio is concentrated in two NAICS categories—Software Publishers (76 awards) and Computer Systems Design Services (7 awards)—and the PSC profile reflects perpetual-license and SaaS business application software (21 and 17 awards respectively), with smaller allocations to network and telecom services and professional support categories. Obligated dollars stand at $25.9 million against $158.9 million in combined potential value (16% obligation rate), indicating a substantial pipeline of upcoming performance. All awards are issued under the GSA Multiple Award Schedule parent vehicle; task order count is 76 across the schedule.