Federal contract opportunity ED-FSA-14-SSN-ParticipationManagement-SAIGEnrollmentSite for other computer related services at Federal Student Aid FSA Acquisitions, response was due Mar 14, 2014.

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This Request for Information (RFI) is for planning purposes only and shall not be construed as a Request of Proposal or as an obligation on the part of the U.S. Department of Education, Office of Federal Student Aid (FSA) to acquire any products or services.


FSA is conducting market research for the operations and maintenance needs of the Participation Management/Student Aid Internet Gateway (SAIG) Enrollment Site, referred to as PM.  For this RFI, FSA is interested in determining whether prospective service providers are interested in doing business with FSA for this requirement. FSA is also seeking to determine if there are at least two Small Business providers that are interested in and capable of performing this requirement.


Please refer to the attached draft Statement of Objectives and additional reference documents providing system description information, and respond to the questionnaire below. Preferred media is electronic copies in Microsoft Word, Power Point, Excel or PDF (or similar). There is a 10-page limit for all responses, excluding the cover page. Preferred method of submission is via email.





1. Please provide the following demographic information about your company on the cover page:

a. Year founded
b. Company size (measured as directly employed, full-time equivalent staff)
c. Headquarters address
d. Primary contact email and phone number
e. Website address
f. Company's federal classification (e.g. small business, economically disadvantaged, competitive 8a, etc.)

2. Please provide evidence demonstrating your company's experience or level of familiarity with the following:

a. Developing and maintaining DB2 and CICS mainframe environments;

b. Developing and maintaining systems using COBOL;

c. Using programming technologies to connect public facing websites to CICS mainframe-based DB2 systems;

d. Development and maintenance of user authentication and access management systems or sub-systems;

e. federal IT security statutes and guidelines;

f. provision of continuous security monitoring services in order to maintain continuous security authorization.

3. Please provide information about your company's ability to:

a. Test and track data quality monitoring and remediation in accordance with industry best practices; coordinate application maintenance work (including pushing new code to production) with a 3rd party vendor responsible for system hosting;

b. Potentially provide your own hosting services (hardware, OS maintenance) for a database system of this size and scope, including regular system resource monitoring and planning activities;

c. Provide timely and accurate DBA and query support to customers;

d. Plan and execute IT system enhancements in accordance with configuration and change management best practices;

e. Create, maintain, and execute configuration management/system security/disaster recovery plans;

f. Provide technical assistance to end users through the establishment and maintenance of a customer service call center;

g. Provide thorough project management in accordance with industry best practices, ensuring control of scope, schedule and effort;

h. Conduct thorough testing activities from planning to execution, including development of test plans, scripts, robust testing data sets;

i. Provide 24 x 7 production support for the resolution of application/system production problems.

4. Please provide feedback on the potential impact that moving from a 3rd party hosted solution to a single vendor for both application maintenance and hosting would have on your company's efforts to assume responsibilities under an O&M contract. Would migration of the system to a solution hosted by your company complicate or facilitate your efforts to carry out the O&M, enhancement, security, and other duties under this contract?

5. Given the objectives stated above under question #'s 2 and 3, please provide feedback on the key performance indicators your company believes would be most relevant to the assessment of performance.


This RFI is issued solely for information and planning purposes and does not constitute a solicitation. All information received in response to this RFI will be treated as business confidential information, and exempted from disclosure under the Freedom of Information Act. Nonetheless, submitters should properly mark their responses if the information is confidential. Responses to the RFI will not be returned. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Vendors are solely responsible for all expenses associated with responding to this RFI.

Package File Description
Responses to Questions RFI_Vendor_Questions_FSA_Response.xls Responses to questions received by March 6, 2014.
Draft Deliverables Final_List_of_Contract_Deliverables_v1.1.xls Deliverables
PM System High Level Requirements PM_HLRequirements_MasterFile_Final021214.xls PM System High Level Requirements
Draft Statement of Objectives PM_SOO_v1.1.doc Statement of Objectives