Student Communication System

Valencia College, located in Orlando, Florida, is issuing a Request for Information (RFI) for a Student Communication System through solicitation number RFI 2025-14. The procurement seeks suppliers capable of providing advanced communication technologies, specifically chatbot and call center solutions designed to support student interactions across the college's eight campuses. The primary objectives include implementing an intuitive system that can answer student questions, create an escalation process for complex inquiries, support both prospective and current students, increase information resolution success rates, improve student application and enrollment processes, and reduce operational communication costs. The RFI is specifically targeting technologies that can either integrate with existing systems like Banner (ERP), TargetX (CRM), and PureCloud (Call Center) or potentially replace current communication infrastructure. The procurement requires electronic submission via VendorLink by April 10, 2025, at 10:00 AM, with potential vendors expected to demonstrate capabilities for managing communication for approximately 74,000 students and 4,970 faculty and staff through automated and human-assisted channels.

While no specific set-aside designations or vendor restrictions were explicitly mentioned in the documentation, the RFI suggests a comprehensive evaluation process focusing on system functionality, integration capabilities, and overall communication effectiveness. The college's current technology ecosystem includes multiple software platforms, indicating a preference for vendors who can demonstrate seamless interoperability or provide comprehensive replacement solutions. No specific incumbent vendors were identified, and no explicit budget range was provided in the documentation. The procurement appears open to various vendor types, with an emphasis on technological capability and solution comprehensiveness. The communication system is expected to support multiple communication modalities, including chatbot, AI-driven interactions, and traditional call center technologies, with a strong focus on creating an efficient, user-friendly student support environment that can potentially reduce operational communication expenses while maintaining high-quality interaction standards.