STC SERVICE NOW

The State of South Carolina, through the State Fiscal Accountability Authority's Division of Procurement Services, is seeking a statewide term contract for ServiceNow software, subscription and support services, maintenance, implementation services, and professional consulting services. The procurement covers eight ServiceNow product families: ITSM, SAM, SecOps, CSM, IRM, ITOM, GRC, and Cloud Management, along with OEM training and professional services. Bidders must be Elite ServiceNow Business Partners in good standing with a C-SAT Score of 4.5 or greater, demonstrating experience with large statewide, multi-disciplined initiatives. The solicitation includes 19 line items with quantities ranging from 100 to 5,000 units, covering software licensing, subscription and support, professional deployment services, and four consultant service levels (Consultant I through IV). A non-mandatory pre-bid conference was held on May 12, 2023, via Microsoft Teams, with questions due by 5:00 PM that same day. Offers were originally due on May 26, 2023, but were extended to June 12 or June 16, 2023, at 11:00 AM, with award anticipated on June 26, 2023. The initial contract term is one year, from June 16, 2023, through June 15, 2024.

The contract is available to all South Carolina public procurement units, with mandatory use required for over 70 state agencies covered under Act 239, Part 1B, Section 117.110, and Executive Order 2022-3. Bidders must provide comprehensive information addressing qualifications, past performance, security assessments, and insurance requirements, including cyber liability coverage of $5,000,000 per occurrence and $10,000,000 aggregate. An administrative services fee of 1.0% of total quarterly sales must be collected and remitted to Procurement Services. While no specific incumbent is definitively named, I Tech AG LLC is mentioned in relation to the Division of Technology Operations. The solicitation includes a market basket discount requirement for non-listed ServiceNow items valued at $550,000, and pricing must be submitted as fixed unit prices for each line item. Contractors must ensure all government information is processed, stored, and accessed exclusively within the continental United States and comply with South Carolina information security, privacy, and data breach notification requirements. Professional consultant services are tiered from entry-level (Consultant I) to senior leadership (Consultant IV), with varying education and experience requirements.