STC Dynamics Managed Services Provider

The State of South Carolina, through the State Fiscal Accountability Authority (SFAA) Division of Procurement Services, is seeking a Managed Services Provider (MSP) for Microsoft Dynamics Customer Relationship Management (CRM) systems via a Statewide Term Contract. This Request for Proposal (RFP) solicits comprehensive end-to-end CRM managed services for state and local government units, encompassing core services, advisory services, integration services, and data migration services. The procurement requires vendors to be either the manufacturer or an authorized reseller of Microsoft Dynamics, with specific technical requirements including support for 100 system users, 20 unique objects, 20 workflows, and 100,000 records. Evaluation of proposals will be weighted 60% on technical merit and 40% on business proposal, with a focus on the vendor's capability to meet CRM managed services requirements. Key dates include a pre-bid conference on 06/06/2025 at 10:00 AM via Microsoft Teams, questions due by 06/06/2025 at 5:00 PM, and proposal submissions due by 07/14/2025 at 11:00 AM. The anticipated contract period runs from 04/11/2025 to 04/10/2029, with potential automatic renewals.

The RFP includes strict information security and data protection requirements, mandating vendors submit a Service Provider Security Assessment Questionnaire. While no specific set-aside designations are mentioned, the solicitation emphasizes comprehensive compliance and security standards. Pricing will be brand-name specific for Microsoft Dynamics, with provisions for pass-through billing services and volume discounts. The contract allows for potential integration with existing government technology infrastructure, though specific details are not provided in the available documentation. Vendors must demonstrate robust capabilities in CRM managed services, with a comprehensive approach to system implementation, maintenance, and support. While exact budget ranges are not explicitly stated, the detailed pricing structure and user assumptions suggest a significant scope of potential services. The contract appears designed to establish a long-term, comprehensive CRM management solution for South Carolina's government entities, with a focus on scalability, security, and technical expertise.