Service Cloud Einstein License

The Ohio Department of Development, Office of Information Technology, is conducting a Request for Quotations (RFQ) numbered DEV25OIT21 for the procurement of cloud-based software licensing. Specifically, the agency seeks to acquire three Service Cloud Einstein - Unlimited Edition licenses and one Government Cloud Plus license, with a twelve-month license term. The procurement aims to enhance the department's technological infrastructure by implementing advanced cloud-based service solutions. Quotations are due on April 16, 2025, at 1:00 pm, and must be submitted through the OhioBuys platform. Vendors are required to reference Contract Ohio MSA-0016 on their quote and invoice, and must provide detailed licensing information corresponding to specific part numbers for Service Cloud Einstein and Government Cloud Plus. The effective license date remains to be determined (TBD), and the department will utilize FOB Destination shipping protocols. As a tax-exempt government entity, the Ohio Department of Development reserves the right to process payments via credit card.

This procurement opportunity is specifically designated as a Minority Business Enterprise (MBE) Set-Aside, which means only State of Ohio certified MBE vendors are eligible to submit quotations. This restriction significantly narrows the competitive field to businesses that meet specific diversity and ownership criteria. While the exact budget range is not explicitly detailed in the documentation, the procurement appears to be a targeted, small-scale software licensing initiative with a focused scope. The contract will support cloud-based service solutions, suggesting potential integration requirements with existing technological infrastructure. No incumbent vendors are mentioned in the available documentation. The procurement represents a strategic investment in cloud computing technology for the Ohio Department of Development, with an emphasis on supporting minority-owned businesses in the state's technology procurement ecosystem.