Self- Direction System Solution

The New York State Office for People With Developmental Disabilities (OPWDD) is seeking a vendor to implement a comprehensive cloud-based Self-Direction System Solution to automate and streamline service delivery for individuals with developmental disabilities. The procurement is a Request for Proposal (RFP OPD-2024-04) aimed at developing a unified portal system that will handle approximately 32,000 current users, with capabilities to manage budget requests, billing processes, workflows, and reporting. The selected vendor must implement the system within six months of contract execution, supporting a minimum of 1,500 concurrent users with an expected 8% annual growth rate. Technical requirements include permission-based access controls, audit trail capabilities, document upload functionalities, and compliance with NYS ITS and OPWDD security standards including HIPAA and NIST guidelines. The evaluation will be conducted on a best value basis, with technical factors weighted at 70 points and cost factors at 30 points. Key proposal deadlines include questions/clarifications due by February 18, 2025, at 4:00 PM, with answers provided by March 5, 2025, and final proposals due on April 1, 2025, at 4:00 PM. The contract term is five years with an optional five-year extension, with an anticipated start date of July 1, 2025.

The procurement includes specific set-aside and subcontracting goals, including a 17% Minority-Owned Business Enterprise (MBE) goal, a 13% Women-Owned Business Enterprise (WBE) goal, and a 6% Service-Disabled Veteran-Owned Business (SDVOB) contracting goal. Bidders must have a minimum of five years of experience implementing self-direction systems, demonstrate expertise with Medicaid and Medicare funding, and show proven success in supporting solutions for the developmentally disabled community. Vendor qualifications include experience with broker/fiscal intermediary systems, Agile project management, HIPAA compliance, and ability to customize to NYS regulations. The system must be hosted within the continental United States and provide support between 9 AM and 9 PM EST, with a service credit of $10 per minute for downtime exceeding 99.9% availability during business hours. While this is a new procurement with no incumbent vendor specified, the system must integrate with existing platforms including CHOICES, TABS, Capacity Management, DV System, SFS, and RS. Though specific budget ranges are not explicitly stated, the cost proposal template suggests comprehensive pricing for implementation, ongoing support, and maintenance across an initial five-year term with potential extension.