Security Equipment Maintenance Services

Metro Water Recovery, a wastewater treatment authority serving Metropolitan Denver and Northern Colorado, has issued Request for Proposal (RFP) B-25-004 for comprehensive Security Equipment Maintenance Services. The procurement covers maintenance of security systems across two treatment facilities: the Robert W. Hite Treatment Facility in Denver and the Northern Treatment Plant in Brighton. The contract encompasses maintenance for a complex security infrastructure including 156 surveillance cameras, Lenel OnGuard version 8.0 access control system with 44 controller panels, 215 Wiegand PROX card readers, XProtect video management systems, and various specialized surveillance technologies. Vendor requirements include being Lenel-certified, maintaining current system documentation, and demonstrating experience with at least three active clients of similar scope and size. The proposal is due on September 18, 2025, at 3:00 PM Mountain Time, with an optional onsite walk-through scheduled for August 21, 2025. Vendors must submit an annual lump sum fee for routine maintenance, hourly rates for time and materials services, and provide comprehensive documentation of their proposed approach. Key performance expectations include preventative and corrective maintenance, system upgrades, troubleshooting, and responsive service with strict response time requirements (24 hours for critical issues, 48 hours for non-critical issues).

The contract is structured for a potential five-year term, with an initial effective date of January 1, 2026, and the possibility of up to four additional one-year renewals. While no specific set-aside designations for disadvantaged enterprises were explicitly mentioned in the documentation, the RFP indicates that Metro Water Recovery reserves the right to award the contract with or without discussions and to reject any or all proposals. The existing security infrastructure is technologically sophisticated, involving multiple servers including OnGuard Application and Communication Servers, SQL Database, and various client workstations across different organizational sections. The system integrates diverse technologies such as Southwest Microwave security systems, SightLogix Intelligent Surveillance with thermal sensors, and a mix of Axis and Bosch camera technologies. Though a specific budget range was not provided, the complexity of the security systems and the comprehensive maintenance requirements suggest a substantial contract value. Vendors will be required to provide detailed pricing structures, including annual maintenance fees, hourly rates, material markup rates, and potential renewal pricing escalations.