RFI Event - Electronic Visit Verification (EVV)

The North Carolina Department of Health and Human Services, Division of Health Benefits, has issued a Request for Information (RFI) numbered 30-2025-029-DHB for an Electronic Visit Verification (EVV) Solution designed to support Medicaid home and community-based services. The procurement seeks a cloud-based Software as a Service (SaaS) solution capable of collecting and verifying data for personal care and home healthcare services, with the primary objectives of enhancing fraud prevention, improving service delivery visibility, and protecting electronic protected health information. The solution must comply with 21st Century Cures Act requirements and support approximately 100 system users across multiple state agencies, including the Division of Health Benefits, Information Technology Division, Department of Justice, Medicaid Investigative Division, and Office of Compliance and Program Integrity. Vendors are required to provide comprehensive information about their EVV solution, including company background, solution functionality, performance capabilities, implementation timelines, and estimated total cost of ownership. The RFI was posted on April 22, 2025, with responses due by May 20, 2025, at 2:00 p.m. EST, and requires detailed documentation on solution architecture, data management, security features, analytics, and reporting capabilities.

While the RFI does not explicitly specify set-aside designations or restrictions on respondent organizations, it solicits comprehensive vendor information across various dimensions of the proposed EVV solution. The state emphasizes that pricing estimates provided in the RFI responses will not bind vendors to those figures in potential future competitive solicitations. The procurement seeks a flexible, scalable solution that can operate across multiple communication modes and capture detailed visit information. Although specific budget ranges are not disclosed, the solution must support a robust, multi-agency implementation with advanced technological capabilities. The RFI represents a market survey approach, allowing the state to gather comprehensive insights into potential EVV solutions without committing to an immediate procurement. Vendors are encouraged to provide robust, detailed responses that showcase their technological capabilities, implementation strategies, and potential to meet the state's complex electronic visit verification requirements.