Paratransit Software Integration Project Manager

The Suburban Mobility Authority for Regional Transportation (SMART), a public transportation authority serving southeast Michigan, is seeking a project management (PM) consultant to oversee the contract process, planning, implementation, and expansion of a new regional paratransit scheduling and dispatching software (PSDS). The selected vendor will serve as an owner's representative responsible for comprehensive project management, including developing a project management plan, conducting stakeholder interviews, overseeing vendor implementation, providing training support, and conducting post-launch evaluations. Key deliverables include transition planning, implementation oversight, change management, training, and system integration across various departments and community partners. The procurement is structured as a three-year contract with two additional one-year options. Critical dates include a pre-proposal conference scheduled for September 4, 2025, via Zoom, and proposal submissions due on October 3, 2025, at 3:00 PM Eastern Time. The project aims to replace the current paratransit scheduling and dispatching system, requiring the PM consultant to work closely with SMART staff to ensure successful software implementation.

The contract is federally funded and has a zero percent Disadvantaged Business Enterprise (DBE) goal, indicating no specific set-aside requirements for minority or disadvantaged businesses. Pricing will be based on hourly rates for different project phases, including contract process support, implementation planning, integration scheduling, implementation oversight, and change management, training, and review. While specific budget ranges are not explicitly stated, the comprehensive nature of the project suggests a significant investment in professional services. The procurement appears open to qualified project management consultants with expertise in transportation software implementation, stakeholder engagement, and complex system transitions. No incumbent vendors are mentioned in the documentation, and the focus is on selecting a consultant capable of managing a comprehensive software integration process across SMART's paratransit services ecosystem. The successful vendor will need to demonstrate strong project management skills, understanding of transportation technology, and ability to coordinate multiple stakeholders throughout the software implementation process.