The State of Ohio's Department of Mental Health and Addiction Services (OhioMHAS) is soliciting competitive bids for hardware maintenance and depot exchange services for Kronos InTouch technology systems. The procurement specifically seeks dealers to provide maintenance for fifty-seven (57) Kronos InTouch H3 Standard Enclosure units with Bar Code Badge Readers, along with four (4) optional depot exchange maintenance options for UKG INTOUCH 9100 H4 standard models. This procurement is categorized as a technology maintenance renewal, focusing on trusted product hardware support with specific part numbers 99X9000-028 and 99X9000-018. The contract opportunity was posted on March 20, 2025, with a proposal submission deadline of March 25, 2025, providing a relatively short window for potential vendors to prepare and submit their responses. Vendors must demonstrate technical capability to provide specialized hardware maintenance services for these specific Kronos technology systems, with an emphasis on depot exchange capabilities and maintaining the integrity of existing technology infrastructure. While no explicit set-aside designations or specific enterprise restrictions were mentioned in the original posting, potential respondents should be prepared to demonstrate technical expertise in hardware maintenance for specialized technology systems. The procurement appears to be a straightforward technology maintenance renewal without complex integration requirements, suggesting that vendors with direct experience in Kronos/UKG technology maintenance would be most competitive. The contract does not specify a precise award value, but the scope involves maintenance for 57 primary units and 4 optional exchange units, indicating a potentially modest but focused technology support contract. Vendors should carefully review the specific part numbers and technical specifications to ensure complete alignment with OhioMHAS requirements. Given the specialized nature of the procurement, potential respondents should be prepared to provide detailed technical documentation demonstrating their capability to perform the required hardware maintenance and depot exchange services.
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