Employee Relations Case Management Software

The City of Albany, located in Albany County, New York, is seeking proposals for an Employee Relations Case Management Software (CMS) system through RFP 2025-22. The procurement is specifically targeting a Software as a Service (SaaS) solution designed to streamline complaint intake, tracking, investigation, reporting, and records retention processes for the city's employee relations department. The preferred solution must integrate with the city's existing Azure Active Directory Single Sign-On technology and provide comprehensive functionality including online and manual complaint intake, automated case management, secure document storage, workflow customization, and robust reporting and analytics capabilities. Key deliverables include system configuration, implementation planning, and comprehensive administrator and end-user training. Proposers must demonstrate experience serving municipalities of similar size and submit detailed qualifications, a cost proposal, and various compliance forms. Critical dates for this procurement include a proposal submission deadline of September 5, 2025, at 2:00 PM EST, with a requirement that all questions be submitted in writing by August 29, 2025, at 5:00 PM EST. The initial contract term is three years, with an option to extend for two additional one-year periods.

The RFP includes several important compliance requirements, including living wage compliance, non-discrimination provisions, and adherence to the Iran Divestment Act. While specific set-aside designations are not explicitly detailed, the procurement appears open to qualified consultants, individuals, and firms with relevant experience in employee relations case management software. The city will evaluate proposals based on capabilities, experience, timeliness, and total proposed cost, with a preference for vendors who can demonstrate successful implementation in similar municipal environments. Although specific budget ranges are not disclosed in the provided documents, the comprehensive nature of the required software suggests a substantial investment in modernizing the city's employee relations case management infrastructure. Proposals can be submitted through physical delivery, mail, or electronic submission on BidNetDirect.com, with copies of the full RFP available at the City of Albany Department of Law, located at 24 Eagle Street, Room 106, in Albany, New York.