Customer Service Enterprise Portal

The State Fiscal Accountability Authority (SFAA) on behalf of the South Carolina Department of Natural Resources (SCDNR) has issued a Request for Information (RFI) for the development, implementation, and management of a Customer Service Enterprise Portal system. This procurement seeks vendor information to support a comprehensive digital platform that will manage hunting and fishing licenses, permits, tags, commercial and recreational permitting, lottery hunt management, event registration, volunteer management, campsite permitting, harvest monitoring, watercraft and outboard motor titling and registration, magazine and product sales, and online applications. The portal must include dedicated mobile applications for both law enforcement and customers available on iOS and Android platforms, support granular user role functionality, and incorporate advanced capabilities such as e-titling, e-liens, e-signature functionality compliant with the South Carolina Electronic Submissions Act, and optical character recognition with auto-population features. Vendors must demonstrate interoperability with existing agency systems including law enforcement ticketing, document management, education platforms, event registration, tax collection agencies, and geographic information systems, as well as accounting information systems with automatic renewals, real-time reporting, and audit capabilities. The RFI requires responses addressing communications capabilities, security protocols for employee access controls and PII/PCI compliance, artificial intelligence applications, and unique functionality for marketing and productivity enhancement. Questions must be submitted by May 26, 2026 at 12:00 PM ET, with RFI responses due by June 29, 2026 at 11:00 AM ET. This RFI is for information and planning purposes only and does not constitute a binding procurement action or contract award; however, future solicitations may include multiple statements of work potentially awarded to single or multiple respondents.

The procurement documents do not indicate specific set-aside designations or restrictions limiting responses to particular organization types, including disadvantaged enterprises, nor do they identify incumbent vendors or current contractors providing these services. All material submitted in response to the RFI becomes the property of SFAA, and responses will not be returned or reviewed results shared with respondents. The opportunity requires integration with SCDNR's core enterprise system and existing infrastructure including law enforcement ticketing systems, document management platforms, education systems, event registration solutions, tax collection agency interfaces, and geographic information systems. No pricing information is requested at the RFI stage, and no budget range or award value has been disclosed in the available documentation. Vendors interested in this opportunity should prepare comprehensive responses addressing technical capabilities, system integration requirements, mobile application development experience, and compliance with South Carolina's electronic submission regulations to position themselves for potential future solicitation phases.