The Indiana Department of Administration (IDOA) and Indiana Office of Technology are conducting a Request for Information (RFI) 26-84325 for a comprehensive Cloud Voice Over IP (VoIP) Service to replace and modernize their existing voice communication infrastructure. The procurement seeks a cloud-based VoIP solution that integrates with Microsoft 365 Teams client, targeting approximately 6,900 Cisco endpoints, 7,100 Microsoft Teams voice endpoints, and 7,000 analog phones slated for migration. Key deliverables include a turnkey solution supporting mobile device integration, direct routing for Microsoft Teams, comprehensive administrative capabilities, and integration with the existing Genesys Cloud Contact Center across 32 call centers serving 19 state agencies. The RFI requires vendors to provide detailed information about their solution, including technical specifications, pricing models, implementation timelines, support and Service Level Agreements (SLAs), and potential artificial intelligence features. Responses are due by July 11, 2025, at 3:00 PM ET, with the state anticipating a full Request for Proposal (RFP) in late 2024 or early 2025 and an expected deployment timeline of 6-12 months after contract establishment.
The current voice communication infrastructure is managed by Cincinnati Bell Technology Solutions, and the state requires vendors to comply with Executive Order 25-19, mandating GovRAMP certification within 18 months of contract signing. The procurement involves approximately 38,000 PSTN and 400 toll-free numbers, with current licensing models based on per-user and per-device structures. While no specific set-aside designations are mentioned, the state emphasizes compliance with the upcoming Risk and Assurance Management Program (RAMP) policy, which will be based on NIST 800-53 Revision 5 standards. Vendors must demonstrate the ability to provide a solution within a state-owned cloud tenant (Microsoft Azure or AWS) and support existing audio codecs (G711, G722, G729). Though no explicit budget range is provided, the state is open to multi-year pricing models and volume-based discounts, and has expressed interest in advanced features such as AI-powered transcription and voice analytics. The procurement aims to create a flexible, secure, and efficient voice communication solution that can scale across multiple state agencies.
Generated 6/25/25, 6:59 PM