Switchboard- telephone operators
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C25619Q1100
- Agency
- Veterans Integrated Service Network 16 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- Not on record
- Place of performance
- Department of Veteran Affairs Gulf Coast Veterans Health Care System 400 Veterans Avenue Biloxi, MS 39531, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Network Contracting Office 16 is seeking quotes from service-disabled veteran-owned small businesses to provide switchboard and telephone operator services for the Gulf Coast Veterans Health Care System in Biloxi, Mississippi. The requirement includes answering over 200,000 calls per day across six campuses. Interested parties must be registered in SAM and Vendor Information Pages and certified as a veteran-owned small business. The solicitation number is 36C56-19-Q-1100 and is set aside 100% for service-disabled veteran-owned small businesses with a deadline for questions of August 19, 2019. Performance will be evaluated based on criteria such as call answering time, abandoned call rate, and customer service.
The opportunity has a NAICS code of 561421 with a business size standard of $15 million. The set-aside is for service-disabled veteran-owned small businesses only. The potential incumbent is Ability One Lighthouse for the Blind, which currently holds contract 36C256-19-Q-1100. The requirement is to provide switchboard and telephone operator services for ten personnel located at the Gulf Coast Veterans Health Care System campus to handle the daily call volume.
Notice text
This is a PRESOLICITATION NOTICE only.
The Department of Veteran Affairs, Network Contracting Office (NCO) 16, has a requirement for Switchboard/ Telephone Operators for the Gulf Coast Veterans Health Care System located at 400 Veterans Avenue, Biloxi, Mississippi, 39531. NCO 16 is seeking Service Disabled Veteran Owned Small Businesses to procure the Switchboard/Telephone Operator Services. No proposals or quotes are being requested or accepted with this notice.
A solicitation package will be available following this notice in which sources may then provide quotes. The Solicitation Number is 36C56-19-Q-1100 and it is set aside 100% for Service Disabled Veterans Owned Small Business. The Solicitation utilizes the NAICS is 561421 Business size standard is $15.0 Million.
Note: All interested parties are reminded to be registered, active and verified in the following to be considered for Award.
SAM:
https://www.sam.gov/portal/public/SAM/
VETBIZ
https://www.vip.vetbiz.gov/Public/Search/Default.aspx
Vet 4212 (Veteran owned small Business are reminded of Reporting Requirements)
https://www.dol.gov/vets/vets4212.htm
Please see Solicitation Number annotated above for specific details. No telephone calls will be accepted. If you have any questions, feel free to email me at tina.harris3@va.gov.
Attachments
| File | Type | Posted |
|---|---|---|
| 36C25619Q1100-0001000.docx | DOCX document | |
| 36C25619Q1100-0001001.pdf | ||
| 36C25619Q1100-005.docx | DOCX document | |
| 36C25619Q1100-007.docx | DOCX document | |
| 36C25619Q1100-006.docx | DOCX document | |
| 36C25619Q1100-001.docx | DOCX document | |
| 36C25619Q1100-002.pdf | ||
| 36C25619Q1100-008.pdf | ||
| 36C25619Q1100-003.docx | DOCX document | |
| 36C25619Q1100-004.docx | DOCX document | |
| 36C25619Q1100-000.docx | DOCX document |
Show all 11
Notice history
| Notice | Type | Posted |
|---|---|---|
| Switchboard | Award Notice | |
| Switchboard- telephone operators | Pre-Solicitation |
On GovTribe
Work this opportunity on GovTribe
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity