Software support

The Department of Veterans Affairs, Network Contracting Office 6, Durham VA Medical Center, Durham, NC intends to award a contract for Software support for VisionRT. Vendor shall provide upgrades, maintenance and required services during the period for the VisionRT Software Application for base +2 years. The terms of the service and the support for the service shall cover a 12-months period. The NAICS code for this requirement is 511210 and business size standard of 500.
This is not a request for bids, quotes, or proposals. This is a SOURCES SOUGHT announcement only. The purpose of this notice is to conduct market research and obtain information from qualified businesses. The responses to this announcement will assist in determining the socio-economic set aside if feasible. VA is required by Public Law 109-461 to give first priority to SDVOSB and VOSB concerns if there should be sufficient firms available to compete under a set aside. If insufficient veteran owned and small business response is received to establish the basis for setting this action aside for other than large business participation then the action will be advertised as full and open competition, in which case, all interested parties responding shall be eligible to bid.
The Durham VA Medical Center, located at 508 Fulton Street Durham, NC 27705 is seeking a potential qualified contractor than can provide the following items (no gray market items accepted):
VisionRT Service Contract consists of 12 months with option years following year one of:
Telephone support line Applications support
Telephone support line Technical support
Axeda remote support
On-line Helpdesk
Annual maintenance visit
Emergency breakdown visits
Spare parts
Software updates
Software upgrades
On-line training via E-learning
Axeda user training for software upgrades
User training for AlignRT only
Call back response time
This notice shall not be construed as a commitment by the Government to ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. All information submitted in response to this announcement is voluntary; the Government will not pay for information requested nor will it compensate any respondent for any cost incurred in developing information provided to the Government.
All information submitted in response to this Sources Sought notice become property of the Government.
Interested and capable respondents are requested to provide the information below. All responses to this notice shall include: company name, address, point of contact, phone number, DUNS number (www.dnb.com ), list of available compatible products, procurement source (open market or GSA Schedule), the geographical location the respondent is able to service, and documentation of authorized distributor certification (if a brand name product is intended for offer should the requirement go to solicitation).
(1) Business size (small or large business concern), and number of employees;
(2) Type of small business
a. Service Disabled Veteran Owned Small Business
b. Veteran Owned Small Business
c. Small Disadvantaged
d. HubZone
e. Woman Owned
f. Small Business
Responses to this notice should be emailed to LaToya Glover at LaToya.Glover2@va.gov. Telephone responses will not be accepted. Responses must be received in writing no later than 9 September 2019 at 2:00 PM EDST. This notice is to assist the VA in determining sources only. All contractors interested in doing business with the Government must be registered in the System for Award Management (SAM) database. The website for registration is www.sam.gov. Service-Disabled Veteran-Owned Small Businesses and Veteran-Owned Small Businesses should also indicate whether the company is verified by the VA in the Vendor Information Pages (VIP) Database at www.vetbiz.gov..