Software maintenance and support annual service

Added: Aug 30, 2017 11:36 am COMBINED SYNOPSIS/SOLICIATION VA246-17-Q-1911

SOFTWARE MAINTENANCE & SUPPORT



This is a combined synopsis/solicitation for commercial service prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation for this action. Quotes are being requested, and a written solicitation will not be issued.



This solicitation is issued as a Request for Quote (RFQ). Submit written quotes on RFQ VA246-17-Q-1911.



The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-95.



Any amendments issued to this solicitation will ONLY be available on the FBO website (www.fbo.gov).



The Network Contracting Office 6-SAO EAST intends to award a firm-fixed price contract for a SOFTWARE MAINTENANCE & SUPPORT ANNUAL SERVICE located at the HAMPTON VA MEDICAL CENTER, 100 EMANCIPATION DRIVE, HAMPTON, VA 23667.



The North American Industrial Classification System (NAICS) code for this procurement is 541519 with a business size standard of $27.5. The Veterans Administration is required by Public Law 109-461 to give first priority to SDVOSB and VOSB concerns if there should be sufficient firms available to compete under a set aside. All offerors must be registered in System for Award Management (SAM) at http://www.sam.gov to be considered for an award of a federal contract. The record must be complete and not missing elements such as representations and certifications.



The Government will award a contract resulting from this RFQ to the responsible offeror whose quote represents the lowest price technically acceptable for the government. Quotes are due by 12:00 PM Eastern Standard time on August 31, 2017. Quotes received after this date and time will be considered late in accordance with 52.212-1(f) and will not be evaluated. Quotes shall be submitted via email to JACKIE.BRAY@VA.GOV





This combined solicitation/synopsis is for the purchase of the following Brand Name or Equal commercial supplies:

B.3 PRICE/COST SCHEDULE



CLIN

DESCRIPTION OF SERVICES

QUANITY

UNIT

UNIT PRICE

AMOUNT

0001

Software Subscriptions, including Jibestream Subscription Site License Kiosk Vetlink Module, Novomap, AppSpace Module, Novomap Mobile Web App Module, Novomap Embedded Survey Module, Novomap AppSpace Subscription, Omni-D Subscription, 24 x 7 Remote Managed Services, 24 x 7 Technical Support & Management.

1

YR





0002

Services to support installation and maintenance of specified in the included Statement of Work.

1

YR







TOTAL: $__________________________





STATEMENT OF WORK (SOW)



1. Contract Title. Wayfinding Maintenance and Management



2. Background.

The Hampton VA Medical Center (HVAMC) is requesting contractor support to maintain and manage its fleet of self-service wayfinding and information kiosks, including offsite technical support, software license renewals, and monthly and quarterly status and design discussions.





3. Scope.



HVAMC requires the following services and products:



3.1 Software Subscriptions



Jibestream Subscription: Site License Kiosk (qty 25); Vetlink Module, Novomap; AppSpace Module, NovoMap (Note that no Appspace subscription is required under this SOW); Mobile Web App Module, Novomap; Embedded Survey Module, Novomap



3.2 24x7 Remote Managed Services



24x7x365 Technical Support & Management: Ability to enter support tickets via 24x7 Call Center, email, or web portal



Event Management: Alert/notification verification and classification of system events and escalation of events to Level II NOC Engineers or OEM partners



Incident Management: Level II and III remote troubleshooting, up to 40 hrs / month



Problem Management: Root cause analysis and resolution



Change Management: Documentation and execution of changes to managed configuration items



Service Requests: Support for standard requests for moves, adds, and deletions





4. Technical Services



Health Checks, including two onsite visits per year (up to 5 business days each) and planning to support to enhance wayfinding solution



AppSpace Professional Services, including a quarterly discussion (via remote desktop), Content strategy session, branded layout, and content administration and technical training





5. REPORTING REQUIREMENTS:



Monthly Checkpoint Calls between contractor s assigned Service Account Manager and COR, including ticket review, upcoming changes, etc.



Monthly ticket reports of all trouble and support tickets received



Quarterly device metrics and Key Performance Indicators



Quarterly Business Reports, including tickets and performance metrics



6. The vendor will submit service documentation to the COR for proof of work completed. The COR will inspect the work to ensure that the vendor is meeting the standards of the contract.

7. Security Requirements As noted in the contract and required by VA Directive 6500.

8. Place of Performance



Hampton VAMC

100 Emancipation Dr.

Hampton, VA 23667





The following Federal Acquisition Regulation (FAR) and Veterans Affairs Acquisition

Regulation (VAAR) clauses and provisions are applicable to this acquisition and are available for view at:http://farsite.hill.af.mil/



FAR Provisions:

52.204-7 System for Award Management (JUL 2013)

52.212-1 Instructions to Offerors- Commercial Items (JUL 2013)



Offeror shall provide a quote addressing CLIN 0001 thru CLIN 0002.



52.212-2 Evaluation-Commercial Items (JAN 1999)



The government will award a firm-fixed price purchase order to the vendor whose quotation represents the lowest price technically acceptable for the government. The Government intends to make an award based on the initial quotations.



52.212-3 Certifications and & Representations (NOV 2013)



(End of Provision)



VAAR Provisions:

852.233-70 Protest Content/Alternative Dispute Resolution (JAN 2008)

852.233-71 Alternative Protest Procedure (JAN 1998)

852.252-70 Solicitation Provisions or Clauses Incorporated by Reference (JAN 2008)

852.273-74 Award without Exchanges (JAN 2003)



FAR Clauses:

52.212-4 Contract Terms and Conditions- Commercial Items (MAY 2014)

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Items (MAY 2015) Full text of the reference FAR Clauses may be accessed electronically at http://farsite.hill.af.mil/.



- 52.203-17 Contractor Employee Whistleblower Rights and Requirement To Inform

Employees of Whistleblower Rights

52.204-10 Reporting Executive Compensation and First-Tier Subcontract Awards

52.209-6 Protecting the Government s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment

52.222-3 Convict Labor

52.222-19 Child Labor Cooperation with Authorities and Remedies

52.222-21 Prohibition of Segregated Facilities

52.222-26 Equal Opportunity

52.222-35 Equal Opportunity for Veterans

52.222-36 Affirmative Action for Workers with Disabilities

52.222-41 Service Contract Labor Standards

52.223-18 Encouraging Contractor Policies to Ban Text Messaging While Driving

52.227-17 Rights in Data-Special works

52.232-33 Payment by Electronic Funds Transfer- System for Award Management



52.252-2 Clauses incorporated by Reference (FEB 1998)





VAAR Clauses:

852.203-70 Commercial Advertising (JAN 2008)

852.232-72 Electronic Submission of Payment Requests (NOV 2012)

852.237-70 Contractor Responsibilities (APR 1984)

852.246-70 Guarantee (JAN 2008)

852.246-71 Inspection (JAN 2008)