R426--Switchboard Operator

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 7 is soliciting quotes for switchboard operator services at the Ralph H. Johnson VA Medical Center in Charleston, South Carolina. The solicitation requires providing a minimum of one supervisor and one non-sighted operator on duty 24 hours a day, 7 days a week to process over 50,000 calls per month with an abandonment rate of less than 5%. The base period of performance is from February 1, 2022 to January 31, 2023, with four optional one-year extensions. Quotes are due by January 24, 2022 and will be evaluated based on technical qualifications, past performance, and price.

This requirement has been set aside for Service-Disabled Veteran-Owned Small Businesses. The predominate NAICS code is 561410 and PSC code R426. The place of performance will be at the Ralph H. Johnson VA Medical Center in Charleston, South Carolina. Pricing is to be provided on a monthly basis for the switchboard operator services and per incident for hotel stays due to weather or natural disasters over the potential five-year ordering period.