R426--ALBANY Switchboard & Info Desk Services

This solicitation seeks proposals to provide switchboard and information desk services at the Albany VA Medical Center located in Albany, New York. The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 2 requires these services be provided 24 hours a day, 7 days a week to include staffing telephone operator consoles and an information desk. Offerors must demonstrate experience providing similar services and submit proposed pricing and staffing plans using the forms and templates provided. Proposals are due by June 22, 2020 and will be evaluated based on technical approach, past performance, and price.

The set-aside is designated for service-disabled veteran-owned small businesses. The predominate NAICS code is 561410 and PSC code S206. The incumbent contractor is unknown. The potential value is approximately $500,000 annually based on the independent government cost estimate. The period of performance is a two-month base period starting August 1, 2020 followed by four one-year options, all at the Albany VA Medical Center located at 113 Holland Avenue in Albany, New York.