Over the Phone Interpreter (OPI) Services Support
Closed Pre-Solicitation Posted
- Solicitation number
- OPI2025
- Agency
- Internal Revenue Service Department of the Treasury
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541930 Translation and Interpretation Services
- Place of performance
- Lanham, Maryland, United States
- Points of contact
-
- LaShawn Brown lashawn.s.brown@irs.gov
Notice details come from SAM.gov. Updated .
About this opportunity
The Internal Revenue Service (IRS) is seeking to procure Over the Phone Interpreter (OPI) Services to support its Taxpayer Assistance Centers and other taxpayer-facing IRS employees. The required services include providing a toll-free interpreter service with a three-way conversation between the IRS, the taxpayer, and the contractor's interpreter. Interpreters must be expert in English and at least 127 other languages, with the ability to provide additional languages as needed, and must be physically located in the United States. The IRS is seeking a contractor that can maintain a 98% fulfillment rate and provide 24/7/365 coverage, responding to requests within 1 minute.
This is a pre-solicitation notice, and the IRS is conducting market research to identify potential small business sources capable of providing the required services. Interested parties are requested to submit capability statements by May 21, 2024. There is no set-aside designation indicated in the notice, and no information is provided about potential incumbents or current contractors. The notice does not specify award values or budget ranges, nor does it provide any details on the quantity of services required or the timeline for the contract.
Notice text
The IRS requires interpreter’s expert in English and at least 127 other languages (list attached), and the ability to provide additional languages as the need arises. Interpreters must be physically located in the United States. The interpreter service is needed to support IRS Taxpayer Assistance Centers (TACs) and other taxpayer-facing IRS employees by a toll-free interpreter service that includes a language interpreter in a three-way conversation between the IRS, the taxpayer, and the Contractor’s interpreter. The IRS employee will initiate the call to the Contractor’s toll-free line to join with a security-cleared interpreter to provide in-language interpretation assistance to the limited-English Proficient (LEP) taxpayer and the IRS employee.
Attachments
| File | Type | Posted |
|---|---|---|
| OPI SERVICES SSN.docx | DOCX document | |
| OPI REQUIRED LANGUAGES.pdf |
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