Orchestra 7 Plaform or Equal

The Department of Veterans Affairs Gulf Coast Veterans Health Care System is seeking to procure an Orchestra 7 Platform or equivalent patient queuing system for the Mobile Outpatient VA Clinic in Mobile, Alabama. The system must include a self-service kiosk capable of separating patients into six different queues, printing sequentially numbered tickets, generating quality assurance reports, and integrating with the facility's existing computer system. Key technical requirements include a type B rack-mount server with MS SQL Standard Edition, comprehensive training for 10-15 staff members, on-site delivery, and standard OEM warranty coverage. The VA is preferably seeking Service-Disabled Veteran Owned Small Businesses or Small Businesses under NAICS code 513210 with a size standard of $47.0 million. Interested vendors must submit their responses by 12:00 p.m. Central Time on September 10, 2025, including company details, DUNS number, and business size status via email to the Contracting Officer.

This procurement does not utilize any set-aside designations, though preference is given to service-disabled veteran-owned and small businesses. The new system will replace a temporarily shutdown Qmatic/Orchestra system that previously handled patient workflow for laboratory specimen collection. The procurement falls under NAICS code 513210 for Software Publishers and PSC category DA10 for IT and Telecom Business Application/Application Development Software as a Service. The project involves support coordination between the facility's Biomedical Engineering and Pathology & Laboratory Medical Service departments. No specific contract value or budget range has been disclosed in this sources sought notice, and no current incumbent contractor is identified beyond the reference to the previous Qmatic/Orchestra system that is no longer operational.