Non-Lab Courier Services

NON-LAB COURIER SERVICE
STATEMENT OF WORK
Non-Lab Courier service is needed between the Oscar G. Johnson VA Medical Center located at 325 East H Street in Iron Mountain, Michigan and to and from its Community Based Outpatient Clinics (CBOCs) and Outreach Clinic.
The CBOCs and Outreach Clinic include the following locations:
Hancock CBOC, 787 Market Street, Suite 9, Hancock, Michigan 49930
Menominee CBOC, 1110 11th Avenue, Suite 101, Menominee, Michigan 49858
Sault Ste. Marie CBOC, 509 Osborn Blvd. Suite 306, Sault Ste. Marie, MIÂ 49783,
Marquette CBOC, 1414 W. Fair Avenue, Suite 285, Marquette, Michigan 49855
Rhinelander CBOC, 639 West Kemp Street, Rhinelander, Wisconsin 54501
Ironwood CBOC, 629 West Cloverland Drive, Suite 1, Ironwood, Michigan 49938
Manistique Outreach Clinic, 813 E. Lakeshore Drive, Manistique, Michigan 49854
DELIVERY SCHEDULE IS AS FOLLOWS:
Monday:
Ironwood
Rhinelander
Tuesday:
Manistique
Sault Ste Marie
Hancock
Wednesday:
Marquette
Menominee
Thursday and Friday of each week are to be used as make up days for weather or Government holidays. (See Below). If a Government holiday or severe weather falls on a Monday, then the deliveries would take place on Tuesday through Thursday. Monday s delivery would be on Tuesday with the remaining delivery days all shifted one day. If a delivery day is missed on Tuesday or Wednesday, then the delivery runs for that particular day will be made on the next available day with any remaining delivery days for the week to follow.
HOURS OF OPERATION
Normal hours of operation are Monday through Friday from 8:00am to 4:30 pm, excluding holidays. All services will be performed during normal hours of operation unless requested or approved by the Contracting Officer Representative (COR) or his designee.
Federal Holidays observed by VAMC:
New Years Day Labor Day
Martin Luther King Day Columbus Day
Presidents Day Veterans Day
Memorial Day Thanksgiving Day
Independence Day Christmas Day
SPECIFIC INFORMATION
Medical supplies (including clean and sterile), mail, various medical equipment, and office supplies are required to be transported to each individual CBOC (to include the Manistique Outreach Clinic) weekly. Items will also be needed to be returned to the Medical Center weekly. All medical and office supplies, with the exception of bulk paper products, will be sent in a covered plastic container that measures 18W X 30L x 18 H. In addition to the medical and office supplies, various medical equipment, such as hand splints, wheelchairs, crutches, walkers, shower benches, grab bars, small refrigerators, etc., will need to be delivered.
Not all items used at the CBOC s are disposable, such as reusable sterile instruments, hemostats, etc. These items are cleansed if soiled and placed in a plastic bag and then in a hard sided plastic free standing container for transport back to the medical center.
CBOC s will require delivery of office supplies which will require transportation of items such as boxes of paper for the printers, pens, labels etc. All supplies will be sent in a covered plastic container which measures 18W X 30L x 18 H.
Bulk office paper will be sent by the case in its own cardboard box. All printed materials for patients (i.e., patient education books) are sent via the couriers and usually shipped in either cardboard boxes or covered plastic containers.
Mail will be sent in a closed, briefcase sized, black, locked boxes to the Medical Center and back to the CBOCs. Mail must be returned to the mailroom.
All medications not requiring refrigeration will be sent by the facility via the courier to the CBOC's in the covered plastic containers.
At a minimum, the courier service shall have the capability to deliver/return 2 plastic supply containers, 1 cardboard box, two mail boxes, and a single piece of miscellaneous equipment weekly to each CBOC and the Manistique Outreach Clinic. The single piece of miscellaneous equipment will not exceed a total 120 inches, i.e. W + L + H. the CBOC s and returned to the Medical Center the same day.
Total average volume is estimated to be 30 square cubic feet per destination, not to exceed 250 cubic feet for all seven locations weekly.
Weekly deliveries must be consistent from week to week for each location. Pick up from the Medical Center must be completed the afternoon or evening prior to the CBCO delivery for each location. Delivery to each CBOC shall be completed Monday, Tuesday, Wednesday, or Thursday (but only once per week) between 9:00 am to 3:00 pm local time. Delivery back to the Medical from each CBOC location must be completed the same day as that CBOC received delivery.
Occasionally, larger items will need to be delivered to the CBOCs and the Manistique Outreach Clinic in addition to the weekly deliveries (with prior approval from COR, Daniel Rovedo, Supervisory Inventory Management Specialist, Logistics Management Service (906) 774-3300 Ext. 32137). The courier service shall deliver these items as needed within 48 hours of notification. No one single item will exceed 150 lbs or the dimensions 4' W x 6' L x 5' H.
Courier staff shall have documentation of Infection Control Blood Borne Pathogens/Universal Precautions training and have proper PPE for handling any items considered to be contaminated.
6. SECURITY INCIDENT INVESTIGATION
a. The term security incident means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/subcontractor shall immediately notify the COR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access.
b. To the extent known by the contractor/subcontractor, the contractor/subcontractor s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant..