Janitorial Service Building /Office

Added: Jun 14, 2018 4:44 pm Modified: Jun 14, 2018 5:56 pmTrack Changes CHATTAHOOCHEE  OCONEE NATIONAL FOREST

SCOPE OF WORK

SECTION C- DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 SCOPE OF WORK
The Contractor shall provide the management, supervision, labor, equipment, materials, and supplies necessary to provide custodial services described herein (see Exhibit 1) at 9,264 sq. feet of occupied space identified as the Chattooga River Ranger District Office, 9975 Highway 441 South, Lakemont, GA 30552. The Contractor shall perform in accordance with the standards set forth in the contract.

The Contractor is responsible for planning, scheduling, coordinating, and assuring performance and effective completion of all work under this contract. The Contractor shall be responsible for assuring all work is performed in accordance with all Federal, state, and city laws, applicable regulations and codes, manufacturer's recommendations, and industry standards and practices, including, but not limited to, those published by the National Institute of Building Sciences (NIBS), the American Society of Testing Materials (ASTM), the Carpet and Rug Institute, and applicable standards of the U.S. Environmental Protection Agency(EPA).

Contract custodial services stated herein focus on the use of green cleaning products and processes. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants' and workers' health, while at the same time reducing the impact on our environment.

Green cleaning affects all aspects of cleaning to include: stewardship; communication; the selection of cleaning chemicals, janitorial equipment, paper, and supplies; plus the procedures and methods in which the cleaning is accomplished, pollution prevention strategies, and other opportunities that when used reduce the impact when compared to traditional cleaning procedures and practices.

Green cleaning products and processes include, but are not limited to, products containing recycled content, environmentally preferable products and services, bio-based products, and products and services that minimize the use of energy, water, and other resources.

C. 2 Personnel Requirements: The Contractor shall furnish all personnel to accomplish the work required by this contract. The Contractor shall establish a Project Leader who is empowered to act with complete authority for the Contractor and shall be responsible for overall management and coordination of work under this contract. The Project Leader, or designee, shall read, write, speak, and understand English.

C. 3 Equipment, Supplies and Materials (General). All equipment shall be provided to meet the requirements of this contract. Defective equipment shall be immediately repaired or replaced.

The Contractor shall provide all supplies and materials, such as paper products, writing materials, and a means for making copies of documentation for operational and reporting requirements.

C.3-1 Contractor Furnished Equipment (Specific): The Contractor shall furnish all equipment necessary to accomplish the work under this contract.

All equipment must be properly guarded and meet all applicable OSHA standards. HEPA vacuum cleaners should meet the minimum requirements of the Carpet and Rug Institute's Green Label Program. Floor machines should be equipped with active vacuum attachments to capture fine particles. Filters should be replaced as necessary and in accordance with manufacturer's directions. The Contractor shall immediately stop using equipment that needs repair. Repair or replacement of damaged equipment must be made within 48 hours.

Equipment will be used only for its intended purpose. Contractor shall never use any equipment that has not been approved by the COR, in need of repair, or unsafe.

C. 3-2 Contractor Furnished Supplies (Specific): The Contractor shall provide all necessary equipment and supplies needed for the performance of the work of this contract in a timely manner. All equipment used in the performance of this contract should meet Federal, state, and local safety standards. Lack of Contractor furnished equipment, supplies, and or materials shall not be considered an acceptable cause for non-performance of this contract. The Contractor shall be responsible for ordering, determining inventory levels, processing receipts, storing materials, etc.

The Contractor shall use Environmentally Preferable Products and Services. "Environmentally preferable" means that a product or service has a lesser or reduced detrimental effect on human health and the environment when compared with competing products or services that serve the same purpose. USDA is committed to occupying "green" facilities and working toward sustainable development.

In an effort to broaden the environmentally-preferred perspective for all products and services provided by the Government, the Contractor's products and services should be in accordance with Executive Order 13101, "Greening the Government through Waste Prevention, Recycling and Federal Acquisition." To the greatest extent feasible, the Contractor shall also use bio-based products. The Contractor's products and services should be in accordance with the guidelines to be issued to implement Section 9002 of the 2002 Farm Bill.

All chemicals will be those commercially available, which meet Federal, state, and local codes. These chemicals should meet the requirements identified in Executive Order 13101. Janitorial paper and plastic liners should meet Federal, state, and local requirements including RCRA Section 6002 (Comprehensive Procurement Guidelines.)

Preference shall be given to concentrated cleaning chemicals that use ecologically sound packaging, phosphate free, non-corrosive, non-combustible, non-poisonous, non-reactive, bio-based, and fully biodegradable.

The Contractor will take every precaution to ensure that only safe and environmentally preferable products are used. Information can be obtained from Federal, state, and local agencies concerning safe chemical cleaning materials. Preference will be given to cleaning products meeting the criteria under Green Seal's Standard GS-37 for Commercial and Institutional Cleaners (www.greenseal.org). If products do not have the "Green Seal" label, they may have a third party certification that shows their product meets the "Green Seal" criteria.

Preference will also be given to floor finishes and floor maintenance products that are free of heavy metals, such as zinc.

C. 4 Responsibilities of the Contractor: All work shall comply with the requirements of the Occupational Safety and Health Administration (OSHA) under 29 CFR 1926.1101 and 29 CFR 1910.1001, 29 CFR 1910.1030, 40 CFR 761, and EPA Publication 20T-2003, and all Health and Safety Requirements for local, state, and municipalities. Where a conflict in regulation exists, the most stringent will apply.

After ten (10) days of contract effective date, the Contractor shall submit copies of Material Safety Data Sheets (MSDS) for all products used in the performance of this contract to the COR for approval.

The Contractor shall never store or use a product or material which the COR has not approved.

The Contractor will be responsible for ensuring that the products or materials are used for their intended purpose and cause no harm to humans, building materials, or landscape.

C.5 Contract Hours of Operation: The Contractor is responsible for performing the work described in these specifications within the following parameters: Monday, Wednesday, and Friday between 4:00pm and before 11:00pm. Log sheets shall be made available for Government review upon request and shall remain the property of the Government at all times.

C.5-1 Restricted Cleaning Times:

1) Floor maintenance and restroom cleaning shall be completed after 5:00pm, Monday, Wednesday, and Friday, unless otherwise specified in the contract or directed by the COR.
2) Interior trash receptacles located in public space, including restrooms, shall be emptied Monday, Wednesday, and Friday after 5:00pm. Office trash shall be removed after 4:00 pm, Monday, Wednesday, and Friday.
3) General office space, copier rooms, mail rooms, and special function rooms, i.e., conference, break room, shall be cleaned between 4:30pm and 11:00pm, Monday, Wednesday, and Friday.

C. 6 GOVERNMENT FURNISHED MATERIALS AND SERVICES
Government property shall remain the property of the Government in all respects. At any time during the term of this contract, within ten (10) work days upon request of the Contracting Officer, or his or her representative, the Contractor shall render an accounting of all Government property. An accounting shall also be submitted in writing at the termination or expiration of the contract period of performance.

The Government will furnish space within the building commensurate with the Contractor's operational requirements. The Contractor may use any existing equipment such as tables, benches, and chairs placed within the designated Contractor's space during the term of the contract. This equipment must be kept neat and clean and be returned to the Government at the expiration of the contract in reasonably the same condition as at the time of entering into the contract. The Contractor is responsible for any and all repairs or replacement of equipment that is used by the Contractor and furnished by the Government.

Space in the building will be assigned to the Contractor for use and storage of inventoried bulk supplies, equipment, and replacement equipment that will be used in the performance of work under this contract. The Contractor shall maintain this space in neat and orderly condition. The Government will not be responsible in any way for damage or loss to the Contractor's stored supplies, materials, or replacement parts or equipment.

No reactive, flammable, or explosives such as aerosol cans with flammable propellants or gasoline will be stored in the building.

A list of hazardous materials shall be approved by the COR and their location shall be kept current and given to the COR.

The Contractor shall take all reasonable precautions, as directed by the Government or in the absence of such direction in accordance with sound industrial practices to safeguard and protect Government property.

Government property shall be used only in direct operations of providing Contractor services and shall not be used in any manner for any personal advantage, business gain, or other personal endeavor by the Contractor or the Contractor's employees.

The Government will furnish all utilities.

The Government will furnish keys to access the building and offices defined in the contract. These keys are to be returned to the Forest Service upon completion of the contract.

C.7 CONDUCT
At a minimum, the Contractor is required to take all steps and measures that would be taken by a prudent building owner to maximize the life expectancy of the building and property. All work must be scheduled and performed with minimum disturbance to the tenants.

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such disciplinary action with respect to the contract-employees as may be necessary.

The Contractor shall prohibit contract-employees from disturbing papers on desks, opening desks, drawers or cabinets, or using telephones or office equipment provided for official Government use only.

The Contractor will be notified of non-compliance and will be requested to correct the condition at the Contractor's expense.

The Contractor is strictly prohibited from having any non-employee persons on the premises to either work or accompany the contract-employees during the performance of this contract.

C.7-1 Specific Conduct The following restrictions apply to the Contractor and his/her employees:
a. Smoking: The Contractor shall not smoke inside the building.
b. Gambling: The Contractor shall not participate in games for money or personal property while in or on the premises.
c. Use of alcoholic beverages or illegal drugs by Contractor personnel, while on duty, is strictly forbidden. The Contractor shall immediately remove and replace employees who are under the influence of alcohol or drugs. The Contractor shall provide the full details of illegal use of alcoholic beverages and or illegal drugs to include personnel involved, date, time, and place of infraction(s), and personnel replacement to the Contracting Officer and Contracting Officer Representative as soon as practicable.
d. Soliciting or Vending: The contractor shall not solicit or sell any items while on the premises.
e. Firearms. The Contractor shall not be in possession of any firearms inside the premises.

The Contracting Officer, or the designated Contracting Officer's Representative (COR), may instruct the Contractor to immediately remove any employee from the work site should it be determined that individuals assigned to duty are unsuitable due to reasons of misconduct or security. The removal of employees for reasons stated above does not relieve the Contractor from responsibility for total performance.

C.8 Security of Premises. The Contractor shall check to see that gates, exterior doors are locked and that exterior lights that illuminate the entrance/exits are turned on before departing the premises during hours of darkness.

The Contractor shall report to the Contracting Officer any instance (by specific location) of having to perform lockup or turn on exterior lights.

The Contractor shall place an "Out of Order" sign on any plugged toilets, sinks or drinking fountains and report it to the Contracting Officer.

The Contractor shall ensure that all lights shall be turned off after each room or area has been serviced.

C. 9 ROLES AND RESPONSIBILITIES
C. 9-1 Contracting Officer: The Contracting Officer has the overall responsibility for the administration of this contract. The Contracting Officer alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify, or deviate from the contract terms, conditions, requirements, specifications, details, and or delivery schedules; make final decisions on disputed deductions from the contract payments for non-compliance or unsatisfactory performance; terminate the contract for convenience or default; and issue final decisions regarding contract questions or matters under dispute. However, he/she may delegate certain other responsibilities to his/her authorized representatives.

C.9-2 Contracting Officer's Representative (COR): The COR is the individual empowered by the Contracting Officer to provide oversight of the Contractor's daily performance. The Contractor will be notified in writing of the COR and their specific authorities. The responsibilities of the COR include, but are not limited to: determining the adequacy of performance by the Contractor in accordance with the terms and conditions of this contract; acting as the Government's representative in charge of work at the site; ensuring compliance with contract of work requirements; advising the Contractor Officer of any factors which may cause delay in the performance of work.

The CO has the overall responsibility of overseeing the Contractor's performance in the areas of contract compliance, contract administration, reviewing the COR assessment of the Contractor's performance; and resolving all issues between the Contractor and the COR. The CO is the final authority for approval, disputes, negotiations, modifications, compliance, and enforcement of the contract.

C.9-3 Safe Working Environment
The Contractor must maintain a safe working environment for its employees and customers. The Contractor must maintain a stock of safety equipment and hazard signs to meet all safety regulations such as, but not limited to, "wet floor", "danger", etc., and other items as applicable to the task/work being performed and as required by OSHA regulations. Likewise, the Contractor must perform the following in accordance with contract requirements.

C. 9-4 Accident Reporting
The Contractor shall report all accidents/injuries to the COR as soon as possible and assist and cooperate fully with the COR and other officials, as required, in the investigation of the accident.

The Contractor shall provide adequate first-aid supplies and equipment for the number of personnel and the type of operations at the site.

C.9-5 Emergency Instructions: The Contractor shall post telephone numbers and reporting instructions for ambulance, physician, hospital, fire department, police, and hazardous spill-response agencies in a designated location and in a manner easily understood by contract personnel. This may include instructions in a language other than English.

C.9-6 Personnel Protective Equipment (PPE): The Contractor shall provide its personnel with PPE as required by the nature of the assigned activities. The PPE given for use must meet requirements of NIOSH, MSHA, and ANSI where applicable. The Contractor shall inspect and maintain PPE before use and on a periodic basis to ensure safe operation. As appropriate, personal items must be cleaned, sanitized, and repaired, before being issued to another individual.

C-9-7 Prevention of Personal Injury/Property Damage: The Contractor shall implement all reasonable actions to prevent personal injury to its employees, occupants, or visitors and or damage to property. This includes, but is not limited to, the posting of sufficient and adequate signs to warn occupants of possible hazards (e.g., floor maintenance in progress) and or restricting or limiting the flow of pedestrian traffic within certain areas while work is in progress.

C. 10 QUALITY CONTROL PLAN
The Contractor shall submit a detailed Quality Control Plan (QCP) with its proposal. The plan will be site specific and will inform the Forest Service how the work, oversight, project management, and follow-up will be performed in this contract to ensure compliance with all requirements. The QCP will be evaluated as part of the technical proposal.

The Contractor will be required to submit a final version of the quality control plan within 30 calendar days after contract award.

The QCP is intended to provide a structured process and detailed operations plan that will help the Contractor manage the project and identify any deficiencies before the performance becomes unacceptable.

The QCP should include, but not be limited to, the following:

a. Detailed operations plan that demonstrates methods of meeting the standards and responsibilities of individuals for project management, inspections, plan implementation, process improvement changes, correction of deficiencies, and green cleaning compliance.
b. A site-specific inspection plan. The inspection plan will detail how services stated in Exhibit 1 will be inspected to ensure that the outcome of the work meets all the quality standards in Exhibit 2.
c. A system to monitor deficiencies of work output in relation to the performance standards in this contract, methods of informing employees of deficiencies in their area of responsibility, and a process to ensure that the deficiencies are corrected and do not reoccur.
d. A plan for responding to, monitoring, and correcting customer complaints in a timely manner.
e. A plan to record customer complaints and the corrective action taken that must be kept on file at the site and available for review by the Contracting Officer or his/her representative, at any time.
f. A plan for the immediate forwarding of customer complaints that are not the responsibility of the Contractor to the COR or their designated representative.
g. A plan for how the Contractor will respond to emergency situations when the emergency occurs outside of the contract normal operating hours. (Emergency situations are defined as items such as spills, toilet overflows, acts of nature, etc.)

The quality control plan must be kept current at all times to reflect all contract modifications, changes to the building, and changes in plan. If anything in the plan is revised, the plan must be physically updated, and the changes are to be reported to the COR. Changes must be approved by the Contracting Officer.

The Contractor shall review the QCP with the COR and the Contractor's employees annually so that all parties agree and understand what is expected.

The CO and the COR will receive a copy of the most current quality control plan and all updates when they are made. The Contractor must keep a copy on file at the work site location at all times.

Anytime the Contractor is not meeting contracting requirements, it must correct the deficiencies immediately in a manner that is likely to prevent reoccurrences. If changes cannot be made immediately, the Contractor must inform the COR of the projected timeline for the changes.

C. 11 QUALITY ASSURANCE SURVEILLANCE PLAN
The objective of this quality assurance surveillance plan is to reduce the risk to both the Government and the Contractor when problems arise, and to provide a disciplined process for evaluating the Contractor's performance in order to determine conformity with the requirements of the contract and resolve problems with performance.

C. 11-1 Method of Surveillance
The government, through the COR, will be monitoring the contractor's performance on a continuous basis. The method(s) of surveillance for each task, will be a combination of-
(1) 100% Inspection
(2) Customer Complaints.

C. 11-2 Corrective Action
When performance is deficient, the Contractor shall be promptly notified by the COR and a system should be established to track corrective action.

If the desired results are not achieved, the COR shall notify the Contracting Officer to assist in a corrective action. The Contracting Officer will set up a time frame for corrective action and re-inspection.

Should Contractor performance fail to meet performance standards stated in the Quality Assurance Plan Performance Requirements Summary, deductions will be made, as stated.

C. 11-3 Consequences of Unsatisfactory Performance
Unsatisfactory contract performance may result in rejection of work by the Contracting Officer/Contracting Officer's Representative, under the terms of FAR clause 52.246.-4, "Inspection of Services-Fixed Price", including reductions in contract payments, where warranted, as specified in the QASP. However, the Government reserves the right to exercise other remedies stipulated in the clause, where reductions in payment in the QASP either do not apply or are otherwise insufficient to correct failure(s) to perform to standard.

C.12 CUSTODIAL WORK SCHEDULES
The Contractor shall submit an Annual Custodial Work Schedule Plan with the proposal, outlining frequencies, methods, and areas of work. Final schedules must be submitted within 15 days of contract award and must be approved by the COR.

C.13 EXCLUDED AREAS
The following areas are not required to be serviced by the Contractor as part of this contract: mechanical and IT spaces.

C.14 DEFINITIONS
For the purpose of this contract, the following definitions are provided:

1. Hard floors include all interior floors, excluding carpeted floors.
2. Entrances pertain to all entrances, including main and secondary entrances.

C.15 WORK DELIVERY SCHEDULES
The Contractor must submit a Work Delivery Schedule/Plan for each contract requirement that details labor usage in the accomplishment of task performance, within 10 days of beginning work.

C.16 OCCUPANT EMERGENCY PLAN
As designated by the COR, all Contractor personnel shall become thoroughly familiar with the "Occupant Emergency Plan" responsibilities.

C.17 ENVIRONMENTAL COMPLIANCE AND HAZARDOUS MATERIALS
The Contractor shall assume responsibility for compliance with all applicable Federal, state, and local laws, regulations and requirements regarding environmental protection and hazardous materials, including preparing all appropriate compliance documentation, submitting required reports, and obtaining all necessary permits. The Contractor shall be held liable for all fines and penalties imposed by environmental regulators for their non-compliance of applicable Federal, state, and local laws, regulations, requirements, and permits.

In the event environmental laws, regulations or requirements change during the term of this contract, the Contractor shall comply with such law/regulation as changed. If there is an increase or decrease in cost as a result of the change, the Contractor shall immediately inform the Contracting Officer for possible modifications of the contract. The Contractor shall coordinate their activities with the COR and the Safety Coordinator.

C.18 SAFETY, HEALTH, AND ENVIRONMENTAL PROTECTION
The Contractor shall comply with applicable Federal, state, and local safety, health, and environmental protection laws and regulations. The Contractor shall ensure onsite employees wear and use property safety equipment, as applicable to the task being performed, if required. The Contractor shall take the precautions necessary for the protection of injury to all persons engaged in the performance of this contract, the public, and staff. In case of accident or injury, the Contractor shall immediately report the incident to the COR and Safety Coordinator.

EXHIBIT 1: MAJOR SERVICES INCLUDED UNDER CONTRACT
PERFORMANCE-BASED SPECIFICATION

Detailed requirements follow below listing of services/areas.

INTERIOR SPACE
 Brass polishing
 Carpet cleaning/maintenance
 Carpet shampooing
 Carpet spot cleaning
 Carpet vacuuming
 Cleaning (low)-surfaces and objects in building within 72" of floor (e.g. wood, metal surfaces, appliances, telephones)
 Cleaning (high)-surfaces and objects in building 72" or more from the floor (e.g. walls, ceilings, cabinet tops)
 Copier stations
 Doors (interior)
 Dusting (low)-all horizontal surfaces of all furniture, other items such as: windowsills, handrails, air-conditioning vents, baseboards, etc. within 72" of the floor.
 Entrances, lobbies, corridors
 Floor cleaning/maintenance
 Mail rooms
 Office Space and Other room cleaning
 Restrooms - cleaning and sanitation
 Break room and vending area
 Conference Room
 Trash receptacles (interior)
 Windows (interior)
 Window Coverings

EXTERIOR SPACE
 Doors (exterior)
 Entrances (outside)
 Sidewalks
 Trash Receptacles (outside)
 Policing of exterior grounds
 Windows (exterior)

SPECIFIC INSTRUCTIONS/STANDARDS FOR BUILDING INTERIOR CUSTODIAL/WASTE REMOVAL SERVICES

CARPET
(1) Carpet Maintenance. In performing the required carpet maintenance, the Contractor shall move easily moveable items, such as chairs, trash receptacles, etc., to maintain the carpets underneath. All moved items should be returned to their proper position when carpet maintenance operations are complete. All tears, burns, and raveling shall be brought to the attention of the COR. Carpet maintenance includes vacuuming, spot cleaning/shampooing, and area cleaning/shampooing. The frequencies listed are the suggested minimum and are in no way intended to limit the frequency that may be necessary to meet required performance standards.
(2) Spot Clean Carpet. All carpets shall be spot cleaned as needed to remove stains. Excessive buildup, spillages, and crusted material shall be removed along with spots, smears, and stains. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Cleaned areas shall blend with adjacent areas of carpeting. Spot cleaning involves all carpeted areas including offices, corridors, entryways, etc.
(3) Vacuum Carpets. The Contractor shall vacuum all carpets Monday, Wednesday, and Friday. All carpeted areas shall be vacuumed, including but not limited to, all offices, conference room, corridors, and reception area.
(4) Carpet Shampooing. The Contractor shall clean and shampoo all required areas bi-annually. Lobby and entrance mats shall be cleaned and shampooed as needed. Spot remover shall be applied to heavily soiled areas. Carpeted areas shall maintain a uniform appearance. There shall be no evidence of fuzzing caused by harsh rubbing or brushing.

LOW CLEANING
The Contractor shall clean surfaces and objects in the building within 72 inches from the floor. Wood and metal surfaces shall be cleaned and polished. Bright metal surfaces shall have a polished and lustrous appearance. Break area counter tops shall be cleaned and disinfected. Telephone instruments, including hand set/receivers, shall be cleaned and wiped with a disinfectant. All horizontal and vertical surfaces, including appliances and telephones, shall be clean. Glass, which has been damp wiped, shall be left clear and clean.

Cleaning shall be done without causing any unsightly discolorations. Care should be taken not to allow any cleaners containing ammonia or other harmful substances to come in contact with any metal surfaces.

(1) Services to be performed Monday, Wednesday, Friday:
a. Clean all general office space;
b. Clean and polish all metal and wood surfaces in entrances, lobbies, corridors. Spot-clean all other surfaces in these areas.
(2) Services to be performed weekly:
a. Damp wipe all shelves, side partitions, and telephone instruments.
b. Damp wipe all vertical surfaces and under surfaces (knee walls, chair rungs, table legs, etc.)
c. Spot clean all wall surfaces and damp wipe all glass partitions.
d. Damp wipe glass in door partitions, pictures.
(3) Services to be performed quarterly:
a. Wipe down and treat wood paneling and handrail surfaces with Old English wood treatment or a comparable compound.

HIGH CLEANING
The Contractor shall clean surfaces and objects in the building 72 inches or more from the floor, including walls and ceilings. Wood and bright metal surfaces shall be cleaned and polished, non-bright metal surfaces shall be cleaned without polishing. Cleaning shall be done without causing any unsightly discolorations. Care should be taken not to allow any cleaners containing ammonia or other harmful substances to come in contact with any metal surfaces. Glass shall be cleaned with an approved glass cleaner.

Services to be performed three times per year.
Clean, by dusting, vacuuming, or comparable method, all wall and ceiling areas.
This includes all office and public spaces and the walls and ceiling areas adjacent to ventilating and air conditioning units.

DOORS (Interior and Exterior)
The Contractor shall clean both sides of all doors, including office doors, building entrance doors, etc., glass doors, including any glass surrounding doors, shall be cleaned on both sides with a treated cloth. All door parts, including any glass surrounding the doors shall be cleaned on both sides with a treated cloth. All door parts, including glass, polished metal shall be clean. Kick plates, push plates, and push bars shall be cleaned and polished.

Services to be performed weekly:
Clean both sides of all doors, including but not limited to, office doors, building entrance doors, etc.

DRINKING FOUNTAINS
The Contractor shall clean and disinfect Monday, Wednesday, and Friday all drinking fountain porcelain and polished metal surfaces, including orifices and drains, as well as exterior surfaces of foundations. The porcelain or stainless steel surfaces shall be clean and bright.

LOW DUSTING
The Contractor shall ensure that horizontal surfaces of all furniture (e.g. chairs, tables, files, bookcases, etc.) and other items such as window sills, hand rails, air conditioning vents, baseboards, etc., within 72 inches of the floor, vertical surfaces and under surfaces (knee wells, chair rungs, table legs, etc.) are clean. Glass in partitions, mirrors, pictures, and both sides of bookcases shall be cleaned. There shall not be any evidence of oils, spots, or smudges on dusted surfaces caused by dusting tools or techniques. When inspected with a flashlight, there shall be few traces of dust on any surface. Care should be taken not to let any cleaners containing ammonia or other harmful substances to come in contact with metal surfaces.

a. Services to be performed Monday, Wednesday, and Friday: Dust all areas including but not limited to: general office space, file rooms, conference rooms, break areas, entrances, lobbies, corridors.
b. Services to be performed weekly: Clean all glass desktops in areas listed in (1) above.
c. Services to be performed once monthly: Thoroughly dust all wall surfaces, vertical surfaces, and under surfaces in all general office space, library, and conference room.

ENTRANCE FLOOR MATS
These floor mats shall be kept clean and odor free. During inclement weather, floor mats shall be replaced when they become so wet and dirty that they fail to prevent water or dirt from being tracked onto the floor surface.

FLOOR CLEANING/MAINTENANCE
The Contractor shall ensure that all accessible floors, except those having carpet, shall receive floor maintenance. Chairs, trash receptacles, and easily moveable items shall be moved to maintain floors underneath. All moved items should be returned to their proper position, except for trash that will be discarded when floor maintenance operations are complete. Floor maintenance includes the techniques of sweeping, dust mopping, damp or wet-mopping and spray buffing, and waxing to achieve the required performance standards. The techniques used depend upon the materials, equipment, and personnel used to perform the job. The frequencies listed are the suggested minimums and are in no way intended to limit the frequency of the techniques that may be necessary to meet required performance standards. All floor maintenance solutions shall be removed from baseboards, thresholds, furniture, trash receptacles, etc. Unless otherwise noted, all floors in this section are considered hard floors.

d. Sweep/dust mop, damp or wet-mop, spray buff floors. The Contractor shall sweep/dust mop full floor areas. After sweeping (and if required) all other bare type floors, shall be damp-mopped, spray buffed, and swept after spray buffing. The finished floor areas shall have a uniform luster and be slip resistant.

 Services to be performed Monday, Wednesday, and Friday: Sweep, with a treated dust mop, all applicable floor areas including, but not limited to, entrance vestibule, break area room.

RESTROOMS
The Contractor shall perform the following cleaning services in all restrooms. The frequency of performance for each item is stated with the specific tasks listed below.

e. Monday, Wednesday, and Friday Services:
• Sweep and wet-mop floors. The Contractor shall sweep and scrub all accessible floor areas utilizing a cleaner/disinfectant. All surfaces shall be dry and the corners clean. The finished area should have a uniform luster.
• Clean and Disinfect Fixtures. The Contractor shall clean and disinfect all fixtures and surfaces of washbasins, urinals, toilets, toilet seats, shower stalls, sinks, etc., including metal, chrome, composite, or tile surfaces with a cleaner/disinfectant. Fixtures and metal surfaces (washbasins, urinals, toilets, shower stalls, etc.) shall be clean and bright. In addition, this task also includes the dusting of windowsills, ledges, grilles, and stall partitions, and doors. There should be no oils, spots, or smudges on dusted surfaces caused by dusting tools or techniques.
• Empty Sanitary Napkin Receptacles. The Contractor shall empty, clean, and disinfect sanitary napkin receptacles and insert new bags. The receptacles shall be properly dried and new liners shall be provided. The Contractor shall be responsible for supplying the liners (bags.)
• Mirror cleaning. The Contractor shall clean all mirrors and adjacent trim.
• Re-supply Restroom Dispensers: The Contractor shall ensure all restroom dispensers (paper towel, hand soap, toilet paper, seat cover dispensers, etc.) are stocked so that supplies do not run out. The Contractor shall not overstock restrooms. The re-supplying of restrooms shall be completed during the stated hours (after 6:00pm daily, Monday, Wednesday, and Friday).
• Operational Check. All wash basins, urinals, toilets, soap dispensers, and shower stalls shall be checked for proper operations of fixtures and drains. All malfunctions shall be reported to the COR or to Contracting Officer.

EMPTY TRASH
The Contractor shall empty all trash containers inside the facility. Receptacle liners/bags shall be replaced and trash containers returned to proper location. If trash receptacles are soiled, the receptacles shall be cleaned and washed with a mild soap and water solution. Any loose trash around trash receptacles shall be picked-up. All wastepaper and trash shall be removed in accordance with the following:

f. Monday, Wednesday, and Friday. Empty, replace liners, and clean as necessary all trash receptacles inside and outside of the building.
g. As required. Clean and wash the inside and outside of the wastebaskets as necessary to keep them in acceptable condition, as defined.

WINDOWS
The Contractor shall clean glass in doors at entrances weekly.
The Contractor shall clean all ground level interior and exterior windows monthly.
The Contractor shall clean the window coverings quarterly.
The Contractor shall clean second floor interior and exterior windows bi-annually.

SPECIFIC INSTRUCTIONS/STANDARDS FOR BUILDING EXTERIOR CUSTODIAL/WASTE REMOVAL SERVICES

EXTERIOR CLEANING
Contractor shall police (pick up paper and trash) and sweep entrances outside building stairs/landings, sidewalks, parking areas, and driveway

• Monday, Wednesday, and Friday:
Sweep after 5:00pm, all landings, steps, and sidewalks.

• Once Weekly:
Empty and clean all ash receptacles outside of entrance.

TRASH AND DEBRIS REMOVAL
The Contractor shall dispose of all trash and debris collected inside and outside the building.

The Contractor shall ensure that containers are pulled daily to aid in prevention of fire and health hazards. Should the Contractor fail in properly removing trash and debris, the appropriate deductions shall be assessed.

OTHER SPECIFIC INSTRUCTIONS
Lights and fans shall be used only in areas where, and at the time when, work is actually being performed and shall be turned off once work is accomplished.
Mechanical equipment controls for heating, ventilation, and air condition systems shall not be adjusted by the custodial staff.
Water faucets or valves shall be turned off after the required usage has been accomplished.
Employees shall be organized and trained in the knowledge of building evacuation emergencies.
Employees shall report fires, hazardous conditions, and items in need of repair.
Rooms in secure areas shall be locked after cleaning and keys shall be returned to designated offices.
Lost and found items shall be turned in to the COR.
In the event of lost documents or valuables, Contractor personnel, under the direction of the COR, shall be required to search trash receptacles or dumpsters to recover lost items.

EXHIBIT 2: QUALITY AND PERFORMANCE STANDARDS
The Contractor will ensure that all work requested under this contract, shall meet all quality and performance standards under this contract. The outcome of all cleaning is to present an overall appearance of cleanliness. The Contractor shall provide all resources, equipment, training, supplies, materials, and oversight to ensure all standards are successfully achieved.

(1) The following standards describe the outcome of results of cleaning tasks that have been completed to meet the standard.
(2) The Contractor will develop strategies to make changes, as necessary, to ensure that the most efficient and effective method of cleaning is being used to optimize results of the cleaning.
(3) "Clean" will be defined as removing dirt, water streaks, mop marks, mop strands, gum, grease, tar, or another extraneous matter from all surfaces or objects.

Task
Furnish Equipment and Supplies

General
The Contractor shall furnish all necessary cleaning equipment including: floor scrubbing machines or equipment; waxing and polishing machines or equipment; vacuum cleaners equipped with High Efficiency Particulate Air (HEPA) filters able to trap at least 99.97 percent of all airborne particles that are collected by the vacuum cleaners; at least 1 small (i.e., approximately 30 gallons capacity) vacuum capable of vacuuming liquids; and all other equipment that may be needed for the performance of work under this contract. Such equipment shall be of the size, type, and condition customarily used in this work, shall conform to all applicable safety codes, and shall meet the approval of the COR. Defective equipment shall be brought immediately or as soon as feasibly possible, to the attention of the COR, and repaired or replaced at the Contractor's expense within 48 hours.

Standards of Acceptable Performance
(1) The Contractor furnishes all equipment and supplies necessary for acceptable performance for this contract, except as specified under Government Furnished Property.
(2) The Contractor must submit a list indicating the name of the manufacturer, the brand name/manufacturer, and the intended use of each of the materials, chemicals, and compounds proposed for use in the performance of its work. The Contractor shall not use materials, chemicals, or compounds which the COR determines would be unsuitable for the intended purpose, or harmful to the surfaces to which applied, or as might be the case for such items as paper or soap products, unsatisfactory for use by occupants. The Contractor shall, as part of their Quality Control Plan, develop and maintain a low impact environmental cleaning fluid and housekeeping policy that addresses sustainable cleaning and hard flooring coating systems products and the utilization of concentrated cleaning products.
(3) The successful Contractor will be required to meet or exceed the below-listed mandatory environmental-preferable criteria. The offered products must meet requirements as stated below:
a. Disposable paper products: The disposable paper products must contain at least 100% recovered materials and 30% post-consumer product and manufactured without the additional use of elemental chlorine or chlorine compounds.
b. Plastic trash bags: Plastic trash bags and other liners with a minimum of 30% post-consumer recycled content.
c. General purpose industrial wipes: The general purpose industrial wipes must contain at least 100% recovered materials and 40% post-consumer content.
d. Cleaning Fluids: Cleaning products shall have highest percentage of bio-based products practicable. The cleaning fluids must be in accordance with California Code of Regulations low VOC cleaning products OR Green Seal Standard GS-37 approved.

General Information:
Materials, supplies, and equipment should be selected and used in a manner that reduces exposure to building occupants and workers, and that reduces the impact on the environment as compared to other products and services used for the same purpose, in accordance with Executive Order 13101 (http: www.epa.gov/fedrgstr/EPA-GENERAL/1998/SEPTEMBER/DAY-16/G25023.htm) and RCRA Section 6002: Comprehensive Procurement Guidelines (http://www.epa.gov/cpg/products/tissue.htm).

Acceptable Quality Level/Deductions
AQL = 100%
$50 deduction for each instance when standard is not met
QUALITY STANDARDS
To evaluate Contractor's work performance, the quality and performance standards listed below shall be used.

(1) The results/outcome of all work efforts by the Contractor will be that all surfaces present a visual overall appearance of cleanliness and germs removed as necessary when the work/task is completed.

TASK STANDARD FREQUENCY AQL/DEDUCTIONS
ALL Other Specified Contract Requirements Per Performance Work Statement As Stated 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Clean Rooms Rooms shall be free of obvious* dust and dirt, food waste, debris, carpet stains, trash, streaks and smudges.
*that which is discerned with normal vision and not instrumentation that enhances vision. Monday, Wednesday,
Friday 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Clean and Disinfect Restroom surfaces and fixtures to include: washbasins, urinals, toilets, toilet seats, shower stall, sinks, mirrors, corners and crevices Surfaces and fixtures shall maintain a high level of luster and shall be free of obvious dust spots, stains, rust, mold, incrustations, and excess moisture.

Mirrors shall be free of obvious dirt, grime, traces of film, smudges, streaks, watermarks and cloudiness.

Monday, Wednesday,
Friday 100%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
TASK STANDARD FREQUENCY AQL/DEDUCTIONS
Restrooms Sanitize Floors Floors shall be free of obvious dirt, water streaks, mop marks, build-up, debris, string, gum, grease, tar and smudges.

Monday, Wednesday,
Friday 100%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

Restrooms - Clean Walls, Baseboards, Grouting and Stall Partitions Walls and Partitions shall be free of obvious dirt, graffiti, dust, slashes, stains or other extraneous matter. Grouting shall be free of buildup of mold, mildew, and incrustation. Monday, Wednesday,
Friday 100%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Replenish restroom supplies to include paper towels, hand soap, toilet paper, and seat covers All dispensers shall be fully stocked as of 8:00 am following each work day. Monday, Wednesday,
Friday 100% - $50 for each instance when standard is not met.
Clean and dust ledges, grilles and partitions Areas shall be free of obvious dust streaks, spots, smudges, mold, incrustation and excess moisture.
Monday, Wednesday,
Friday 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Clean entrance floor mats. Mats should be clean and odor free.

Monday, Wednesday,
Friday 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
TASK STANDARD FREQUENCY AQL/DEDUCTIONS
Sweep and damp mop floors Areas shall be free of obvious trash, debris and foreign matter such as: paper clips, staples, paper pieces and punching's, mud, sand, and rubber bands. Corners and crevices shall be free of obvious dirt. Floors shall also be free from streaks, mop marks, and skipped areas. Monday, Wednesday,
Friday 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

TASK STANDARD FREQUENCY AQL/DEDUCTIONS
Clean Water Fountains Fountains shall maintain a high luster and shall be kept free of obvious dust, spots, smudges, dirt, stains, streaks, watermarks, trash, ink, coffee grounds, incrustation and other debris. Bubblers shall be free of visible mineral and/or calcium accumulation. Monday, Wednesday,
Friday 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Clean and Dust Furniture and surfaces to a height of 72 inches above the floor Furniture and areas shall be free of obvious dust, dirt, smudges, excessive water marks and spots. Bright metal surfaces shall have a polished, lustrous appearance. Glass desk tops and glass partitions, mirrors, and partitions shall be free of obvious dust, dirt, wipe and smudge marks, grime and cloudiness. Monday, Wednesday,
Friday 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Clean Window Coverings Covering shall be free of obvious dust, stains, and odor. Quarterly 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Clean Carpets Carpets shall be free of obvious dirt, dust balls, damage, debris, spots, grime, and stains with no evidence of fuzzing or discoloration. Monday, Wednesday,
Friday 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
TASK STANDARD FREQUENCY AQL/DEDUCTIONS
Spot Clean Carpets of stains and spills The results of carpet spotting shall blend in with surrounding carpet. As needed. 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Clean building surfaces above 72 inches from the floor Surface areas shall be free of obvious dust, cobwebs, smudges, marks, dirt, spots, and other extraneous matter. 3 times per year 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.
Collect and remove trash from work areas. Line trash containers. Trash containers shall be free of obvious dirt, food, stains, debris, mold, moisture and odors, and emptied daily. Monday, Wednesday,
Friday 100% - $50 for each instance when standard is not met.
Clean exterior areas to include: outside building entrances. Exterior areas shall be free of obvious paper, trash, empty bottles, and other discarded materials. Exterior surfaces shall be free of obvious gum, oil, tar, spots, cigarette butts, grease and other foreign matter. Monday, Wednesday,
Friday 100% - $50 for each instance when standard is not met.

Shampoo Carpets and Entrance Rugs Carpets/rugs shall be clean and free of dirt, grime, stains, and excessive build-up and crusted materials. Bi-annually 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

EXHIBIT 3: GLOSSARY OF QUALITY DEFINITIONS
1. Dust: Cleaning to remove any buildup of particles of dirt, dust, or other extraneous matter.
2. Polish: An application used to produce a surface gloss and preserve surfaces.
3. Maintain: To take necessary steps so that surfaces are preserved at an existing state.
4. Hand Carpet Spotting: A carpet cleaning process utilizing a trigger spray bottle with a water-soluble or oil-soluble solution coupled with an agitating absorbent cloth to remove small areas of dirt, grime, soil, and foreign matter from the carpets.
5. Carpet Spotting Requiring Extraction: A carpet cleaning process for stains too large to hand spot that utilizes equipment with a hot water infusion wand and a water pickup vacuum to extract all the water infusion and visible traces of dirt, grime, soil, and foreign matter from the carpets.
6. Carpet Extraction: A carpet cleaning process utilizing equipment with a hot water infusion wand and a water pickup vacuum to extract all the water and visible traces of dirt, grime, soil, and foreign matter from the carpets.
7. Carpet Shampooing: A carpet cleaning process utilizing detergent and rotary shampooing equipment to remove all visible traces of dirt, grime, soil, and foreign matter from the carpets.
8. Green Cleaning: A planned and organized approach to cleaning that is designed to protect the occupants' and workers' health, while at the same time reducing the impact on our environment. Green Cleaning affects all aspects of cleaning to include: stewardship; communication; the selection of cleaning chemicals, janitorial equipment, paper, and supplies; plus the procedures and methods in which the cleaning is accomplished, pollution prevention strategies, and other opportunities that when used reduce the impact when compared to traditional cleaning procedures and practices.
9. Environmentally Preferable: Means products or services that have a reduced effect on human health and the environment when compared with competing products or services that serve the same purpose.
10. Stewardship: The shared responsibility for supervising the cleaning quality of a building by using methods, processes, and practices that will protect the property, tenants, and visitors.

EXHIBIT 4: FEDERAL REQUIREMENTS
1. All chemicals used will be those commercially available which meet Federal, state, and local codes.
2. The Contractor shall use green cleaning products made with recycled materials to the greatest extent possible.
3. Preference should be given to concentrated cleaning chemicals which use ecologically sound packaging and are phosphate-free, non-corrosive, non-flammable, and fully biodegradable.
4. The Contractor will take every precaution to ensure that only safe products are used. Information can be obtained from Federal, state, and local agencies concerning the safety and chemical cleaning materials.
5. Contractor will provide COR with Material Safety Data Sheets (MSDS) as specified in this contract and keep the sheets current for any product that is used in this contract.
6. The Contractor shall use paper products and trash can liners that meet the requirements in Exhibit 6.

EXHIBIT 5: INCIDENTAL REQUIREMENTS
1. Turn off necessary lights
2. Report hazardous conditions and items in need of repair to the COR.
3. Report fires to appropriate resource for rapid response (Determined by COR.)
4. Lock rooms in secured areas after cleaning and return keys to designated office. All building keys shall remain on the property.
5. Turn in lost and found articles to COR.
6. Assign sufficient staff to be responsive to deficiencies or complaints related to cleaning.
7. Notify the COR when an authorized or suspicious person is seen on the premises.
8. Make a daily tour at the end of each workday to ensure all machines and appliances are shut off or disconnected; that no smoldering, smoking, or burning materials are in ashtrays, trash receptacles, or holding areas.
9. Lock exterior doors and gates.
10. Report all accidents to the COR immediately.

EXHIBIT 6: ENVIRONMENTAL REQUIREMENTS
USDA is mandated by legislation and executive order to purchase products that are good for the environment. Below are minimum requirements for paper products, industrial wipes, and trash can liners that must be used by Contractors in a USDA service contract.

ITEM POST CONSUMER FIBER CONTENT (%) RECOVERED MATERIAL (%)
Disposable paper products 30 100
General purpose industrial wipes 40 100
Plastic trash bags 30