J066--patient experience survery

The Department of Veterans Affairs Network Contracting Office is seeking proposals for a patient experience survey contract to be performed at the VA Loma Linda Healthcare System and associated clinics located in Loma Linda, California. The contractor will be required to develop and administer inpatient and outpatient satisfaction surveys, including customized questions to allow for comparison to other VA and non-VA facilities. The contractor must also design the surveys, print, distribute, collect responses, and provide comprehensive data analysis and reporting. Proposals are due by December 24, 2021 for a base contract period running from December 31, 2021 through December 30, 2022, with four optional one-year extensions available.

There is no set-aside designated for this procurement. The NAICS code is 541611 for Administrative Management and General Management Consulting Services and the PSC code is J066 for Patient Experience Surveys. The surveys must be administered for nine inpatient units, five outpatient clinics, and specific services such as the emergency department, surgery, and mental health. Pricing tables included in the RFP provide an estimate of the level of effort and costs required to complete the surveys for these locations and services.