Indianapolis Switchboard Services

Added: Aug 29, 2008 12:51 pm The intention of this notice is to inform the contracting community that the Government intends to enter into a sole source contract for Switchboard Services with Indiana University, University Information Technology, 902 W. New York St. ES0010, Indianapolis, IN 46202 as described herein.

The Richard L. Roudebush VA Medical Center located in Indianapolis, IN requires switchboard services to provide call answering to the VA Hospital between the hours of 5:00PM and 7:00AM Monday - Friday and 24 hour coverage on Saturday, Sunday and 10 holidays. Answer VA Hospital calls, codes and emergencies from Call Center offices. Connect calls to the VA Hospital and access overhead paging for codes and emergency procedures. Also provide the following:



" directory assistance

" paging services and locator information

" on call information

" emergency response services

" general hospital information

" message center services

" provide patient information

" answer an estimated call volume of 300 calls per day



The Government was not able to identify vendors that could provide the services requested by the Richard L. Roudebush VA Medical Center, with the exception of Indiana University. As a result, the government intends to award a contract to Indiana University for these services on a sole source basis. The statutory authority permitting other than full and open competition for this procurement is 41 U.S.C. 253(c)(1), as implemented by FAR 6.302-1, Only one responsible source and no other supplies or services will satisfy agency requirements. In accordance with FAR 6.302-1(b)(1), agencies are permitted to utilize this authority contingent upon a reasonable basis existing that the agency's minimum needs can only be satisfied by unique supplies or services available from only one source or only one supplier with unique capabilities.