FY25 BMC Helix Renewal

NASA Shared Services Center is seeking to procure software licenses and renewals for multiple NASA facilities, specifically a BMC Helix software license renewal and a Remcom Wireless InSite MIMO Package. The solicitation (Solicitation Number 80NSSC25894233Q) is primarily focused on renewing software licenses for Marshall Space Flight Center and Glenn Research Center, including various BMC Helix components such as Custom Applications, Digital Workplace, IT Service Management, and related service desk licenses. The procurement will be evaluated using a lowest price technically acceptable (LPTA) basis, with quotes due by February 13, 2025 at 3:00 p.m. CT to Kacey Hickman. Potential offerors must be registered in SAM.gov, provide two points of contact, and complete specific provisions including 52.204-24 and 52.204-26 regarding telecommunications equipment. Questions from potential bidders are due by February 12, 2025 at 3:00 p.m. CT.

The solicitation is designated as a total small business set-aside under NAICS category 541519 (Other Computer Related Services). The software licenses cover periods from January 1, 2025 through December 31, 2026, with specific requirements including 105 concurrent and 10 named user licenses for Custom Applications, 56 named user licenses for Digital Workplace, and various other ITSM-related licenses. The place of performance includes NASA Marshall Space Flight Center and NASA Glenn Research Center in Ohio, with electronic delivery of software licenses. The procurement is specifically structured as a brand name requirement, with justification documents indicating that switching vendors would cause significant operational disruptions, require extensive staff retraining, and potentially impact existing system integrations. While specific award values are not explicitly stated, the procurement represents a critical renewal of existing software infrastructure for NASA's operational needs.