ENS Maintenance and Support Services

Added: Mar 31, 2016 5:59 pm In accordance with FAR Part 13 and 6.302-1(a)(2), the Federal Emergency Management Agency (FEMA) intends
to award a sole source contract under FAR 6.302-1 "only one responsible source and no other supplies or
services will satisfy agency requirements." This is not a request for proposals. The North American Industry
Classification System Code (NAICS) is 541519. FEMA intends to award this contract to Airbus DS
Communications, Inc., Temecula, CA, 92590. The contract is one base year and four one year option years for
maintenance and support to existing hardware/software that was designed and manufactured by Airbus DS
Communications, Inc.

FEMA Directive 262-3 dated 11-03-11 designates the ENS system as the official FEMA solution for emergency
notification. No other notification systems have been authorized for FEMA use. This system is provided by Airbus
DS Communication, Inc. and is known as the VESTA® Communicator. Installing and uploading another product
from another contractor will void the warranty with Airbus DS Communications, Inc. and possibly create
interoperability issues. FEMA requires an authorized service provider of VESTA® Communicator to perform these
services.

Maintenance and support specifications required for this system include:
• 24x7 on-site support to 3 separate locations
• Datasync replication from primary to 2 backup systems
• SMS\text messaging provided through the existing Airbus DS SMS gateway to include accounting, monitoring,
usage report and unlimited messages
• On-site 24x7 technical support and maintenance for Survey Module
• On-site 24x7 technical support and maintenance for a Workstation Alert
• Inbound Bulletin Board
• Updates to new versions of VESTA® Communicator software
• Training for VESTA® Communicator application
• Able to create or modify custom call flows
• Able to create or modify Pager services with the VESTA® Communicator application
• 24x7 on-site support for Custom Report module
• 10 separate DHS agencies are supported

The contractor shall not modify any current VESTA® Communicator or FEMA configuration settings external or
internal to the existing systems including passwords and user accounts.

FEMA is aware of no other firm, other than Airbus DS Communications, Inc. that can provide the type of services
and software maintenance described here. This notice of intent is not a request for competitive proposals. A
determination by the Government to not compete this proposed contract based upon responses to this notice is
solely within the discretion of the Government, and information received will be considered solely for the purpose of determining if other potential sources for these services exist. FEMA will not be responsible for paying for any of the costs incurred or associated with the development of any responses submitted to this posting. However, any firm that believes it is capable of providing these services, and is an authorized service provider of VESTA® Communicator, shall e-mail a Statement of Capabilities to Christine Todd at Christine.Todd@fema.dhs.gov.