Data and Identity Verification Process Services

Added: Sep 25, 2015 3:11 pm Award IAW 6.302-5(b)(6), sole source awards under the Veterans Benefits Act of 2003 (15 U.S.C. 657f). Period of Performance: September 28, 2015-September 27, 2016.

The background for this requirement is the targeted data breach of the Office of Personnel Management (OPM) that resulted in the Personally Identifiable Information (PII) of 21.5 million people being compromised. The Department of Defense (DoD) and OPM are working together to mitigate the damage to personnel, to include the development and implementation of a Government verification service which will provide data breach and protection notices to the affected individuals. The following services are required:

(1) Returned Mail Operations - The contractor shall develop, test, and implement procedures to handle the processing of returned mail. Trained analysts will manually process forms by scanning the quick response code on each mailing in order to record the reason for return. A database will be developed in order to capture and track the information. Individuals who believe they may have been affected by the breach, but have not received notification, will be able to manually complete a form to submit to the Government verification service provider, who will process each form and take action as necessary.

(2) Development Support - The contractor shall provide website development support to enable a self-service, user friendly, public website managed on the DMDC infrastructure. Personnel will be able to securely provide PII information in order to investigate their eligibility without calling a Government call center.