Client Network Support Services

Added: Oct 12, 2016 5:19 pm Laughlin Air Force Base (AFB) Awarded a contract using Defense Federal Acquisition Regulation Supplement (DFARS) 219.808-1. DFARS Procedures, Guidance, and Information (PGI) 219.811-1 was used to negotiate with an 8(a) contractor. This contract is for a base year with four option years. The requirement consist of providing desktop, network administration and Information Assurance (IA) support services for the Operations Group, commonly known as Client Support Technicians (CSTs) or network support technicians in the Air Force. This support will provide contracted CST desktop, infrastructure, and network support to the unit. The service provider's staff shall be fully trained, professional, and customer-service oriented. The contractor will provide timely, proactive, high quality CST services in accordance with Air Force Instruction (AFI) 33-115, AFI 33-150, paragraph 2.9 and Technical Order (TWO.) 00- 33A-1001, Ch. 11, Ch. 12, paragraph 17.2. The contractor will be responsible for the administration of unit owned information technology (IT) equipment on the non-secure internet protocol router network (NIPRNet), standalone computer assets (Automated Data Processing Equipment (ADPE)) that support the NIPRNet and audio & video teleconference (VTC) setup support. Additionally, the contractor will provide CST to network users at Laughlin AFB. CST services will be provided either in the base's Communications Focal Point (CFP) or the Client Operations Services (COS). Both are functions within the Client Service Center. The CFP functions in direct support of the units' operational mission, to include support of network operations and systems (routers, switches, servers, desktop systems, enterprise storage, software configuration, database admin, Net IPO), and all other communications to maintain visibility of communications health indicators. The CFP also provides command and control of communications support activities to include infrastructure management and IA activities; evaluates and controls communications support requirements, trouble tickets, and directs timely corrective actions with assistance from production work centers. The CFP functions as the primary interface with all external agencies to include base users, AFNetOps organizations, Wing Installation Control Center, and the Enterprise Service Desk (ESD).