Call Center Appointment Line Clerk

Added: Jul 06, 2017 2:42 am 10 Jul 17 is the due date of submitting Past Performance Information (Attachment 2 & 3) Please make sure to submit those PPI documents not later than 10 Jul 17.

Note 1: Attachment 3 should be submitted directly from your customer (evaluator) to the contracting office.

 Note 2: SOFA status will not be provided under the subject requirement.

Added: Jul 02, 2017 11:59 pm Questions and Answers

Q1. SF 1449 states the due date of proposal is Jul 10, 2017. RFP p. 24
item C.3(k) states that Part I and II are due on Jun 17, 2017 and Part III
is due on Jun 10, 2017.

a. Please confirm the correct date and time for submission of all
volumes.

A: Part III is for Past Performance information. Please submit the
Attachment 2 and 3 by that date, 10 Jul 17.

b. If Part III is due a week earlier than the other volumes, are Past
Performance Questionnaires due at the same time as Part III or can they be
completed and returned by clients at the close of the solicitation (e.g.,
Jul 17 versus July 10)? With the upcoming holiday, this will allow clients
more time to complete questionnaires.

A: Please submit at least, Attachment 2 by 10 Jul 17. For Attachment 3, I
would like you to coordinate your customer to meet the due date, however if
it is out of your control, we can accept late submission but not later than 17 Jul 17.

Q2. RFP Attachment 2, Present/Past Performance Reference List. RFP P.
23, items i-x.

a. In what section of Part III should the Offeror provide Attachment
2?

A: Please fill out No 1 thru 8 if applicable of Attachment 2 for each
contract

b. Attachment 2 does not contain all the information required on page
23 of the RFP (items i-x) for each contract. Should the Offeror only provide
Attachment 2 or should they provide both Attachment 2 and the list of items
on p. 23, i-x?

A: You can utilize Attachment 2 to address all stated at Page 2. If you think
one or some of them are not applicable, please state so.

Q3. RFP p. 22 item (b) Performance Surveys/Questionnaires states that
the Offeror shall send out the PPQ (Attachment 3), using the Past
Performance Evaluation Cover Letter (Attachment 3), to each of their
references.

a. Attachment 3 does not contain a Cover Letter. Will the government
provide the required Cover Letter?

A: Cover letter means the page 1.

Q4. RFP p. 23 item (h) states that, "files are not to exceed 5 MB.

a. Is the 5 MB requirement for each file or the entire email to
include all attachments/files?

A: 5MB is the maximum. Prefer to have a package less than that.

Q5. RFP PWS p. 2, Section 1.3.1.3 Orientation states that initial and
annual training will be required for each employee.

a. Will the government provide a list of the required initial training
for each employee?

A: Yes.

b. Will the government provide a list of the required annual training
for each employee?

A: Yes.

NOTE: Since the required clerks are easily replaced with the other people,
SOFA status will not be provided under the subject contract. It means workers
shall legally have the residence rights in Japan.

Added: Jun 18, 2017 7:46 pm The contractor shall provide three (3) Call Center Medical Appointment Line Clerks at the 374th Medical Group, Yokota AB, Japan, also referred to as the "Medical Treatment Facility" (MTF) herein under the subject contract. The contractor shall provide all labor, materials, tools, equipment, transportation, and supervision necessary to recruit, qualify, place, manage and retain clerks.

Please refer to the attached PWS for the details.

Note: SOFA/Logistic support will not be provided to clerks/other workers under the subject contract
because SOFA is only applicable to a high-qualified or talented person(s) who cannot be replaced with any
other person(s). Clerks/other workers under the subject contract do not fall in that category.