Building Management Services

Added: Jun 06, 2017 10:25 am Modified: Jun 06, 2017 1:57 pmTrack Changes The Department of Veterans Affairs Medical Center, NCO 6 Network Contracting Office, on behalf of the Durham, NC VA Medical Center located at 508 Fulton Street, Durham, NC 27705 intends to negotiate a sole source, brand name only contract with Siemens Industry, Inc. Energy Management Control System (EMCS). The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 541513. The FSC Code is J035. THERE IS NO SOLICITATION AT THIS TIME. This request for capability information does not constitute a request for proposals; submission of any information in response to this market survey is purely voluntary; the government assumes no financial responsibility for any costs incurred.

The Government intends to award a sole source contract for this requirement under the authority of 6.302-5, Authorized or Required by Statue, Public Law 38 U.S.C. 8127(b).

This notice of intent IS NOT a request for competitive quotes; however, interested parties may identify their interest and capability to respond to this requirement no later than 3:00pm EST, June 9, 2017. A determination by the Government not to compete this proposed contract based on responses to this notice is solely within the discretion of the Government. Information received will be considered solely for the purpose of determining whether to conduct a competitive procurement. Inquiries can be emailed to ronald.gamble@va.gov. No telephone requests will be accepted.

If your organization has the potential capacity to perform these services, please provide the following information:

1) Organization name, address, email address, Web site address, telephone number, and size and type of ownership for the organization; Point of Contact and Phone Number, DUNS number; and

2) Business Size applicable to the NAICS Code: a. HuBZone Small Business Concern; b. Service-Disabled Veteran Owned Small Business Concern (SDVOSBC); c. Veteran Owned Small Business Concern (VOSBC); d. Small Business Concern; e. Large Business Concern.

3) Tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. The government will evaluate market information to ascertain potential market capacity to:

a) provide services consistent in scope and scale with those described in this notice and otherwise anticipated;

b) secure and apply the full range of corporate financial, human capital, and technical resources required to successfully perform similar requirements;

c) implement a successful plan that includes: compliance with program schedules; cost containment; meeting and tracking performance; and

d) Provide services under a firm-fixed price contract.

SAM: Interested parties shall be register in the System for Award Management (SAM) as prescribed in FAR Clause 52.232-33. The SAM can be obtained by accessing the internet at www.sam.gov or by calling 1-866-606-8220.

DISCLAIMER AND IMPORANT NOTES:

This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.

Failure to submit information in sufficient detail may result in considering a company as not a viable source and may influence competition and set-aside decisions. Regardless of the information obtained from this Sources Sought Notice, the Government reserves the right to consider any arrangement as deemed appropriated for this requirement. Respondents are advised that the Government is under no obligation to acknowledge receipt of the J--Durham VAMC Control System Maintenance - VA24617Q0910 - Federal Business Op...Page 2 of 21 information received or provide feedback to respondents with respect to any information submitted. The Government reserves the right to use any information provided by respondents for any purpose deemed necessary and legally appropriate, including using technical information provided by respondents in any resultant solicitation. At this time no solicitation exists; therefore, do Not Request a Copy of the Solicitation. After a review of the responses received, a pre-solicitation notice and solicitation may be published on Federal Business Opportunities (FedBizOpps) website. It is the potential offeror's responsibility to monitor FedBizOpps for release of any future solicitation that may result from this Sources Sought Notice. However, responses to this Special Notice will not be considered adequate responses to any resultant solicitation.

Pursuant to FAR Part 10 (Market Research), the purpose of this notice is to: (1) determine if sources capable of satisfying the agency's requirements exists, (2) determine if commercial items suitable to meet the agency's needs are available or could be modified to meet the agency's requirements, and (3) determine the commercial practices of companies engaged in providing the needed service or supply. Pursuant to FAR Part 6 and FAR Part 19, competition and set-aside decisions may be based on the results of this market research. This notice in no way obligates the Government to any further action



PERFOMANCE WORK STATEMENT (PWS)

Description of Work - Summary:



The scope of this contract will require the contractor service company to provide all material, shipping, handling, labor, supervision, coordination, travel, tools and equipment needed to complete the contract requirements. This is a service contract to have the Department of Veterans Affairs Medical Center in Durham, North Carolina Building Management System optimized and upgraded and maintained in a professional manner. The company that wins the contract shall be able to update the Department of Veterans Affairs Medical Center in Durham, North Carolina with the most up to date proprietary Siemens Apogee software and products or sub-contract Siemens Industry, Building Technologies Division to provide those services. The company that wins the contract must also be able to design, provide, support and integrate to a redundant Building Management System comprised of non-vendor specific products that communicate via a native BACNET protocol. The existing Building Management System is primarily comprised of, but not limited to, Siemens Apogee software and Siemens products. All computer related equipment and support required of the VA Medical Center Durham to complete the contract requirements of the contractor, absolutely must be coordinated and approved by the Office of Information and Technology.



Remote System Support & Diagnostics (Phone Based)

System troubleshooting and diagnostics can be provided by phone support to provide faster response to emergency service requests and to reduce the costs and disruptions of downtime. The Service Account Engineer or Service Technician will be available to provide support during normal business hours. If remote support determines a site visit is required to resolve the problem, a technician can be dispatched if approved.



Onsite Response Services



Emergency Onsite Response - The Contractor shall provide response to all emergency service requests based on the priority level communicated between VA staff and the Contractor to respond to emergencies. The Contractor shall maintain on-call technicians 24 / 7 / 365 and respond based on the Durham VAMC staff s priority level communication. All authorized emergency services will be analyzed and handled accordingly. The Contractor shall respond to high priority service requests onsite within 4 hours at all times upon request.



Apogee Insight Software Updates



Software Updates. The Contractor shall provide the latest version of the Apogee software as a part of this service agreement. The Contractor shall provide the Durham VAMC with software and documentation updates to the existing APOGEE Insight software annually as they become available. The Contractor shall include onsite training to familiarize the Durham VAMC with the new features and their associated benefits. Upgrades to PC's and related workstation hardware shall be excluded.



Under this agreement the Contractor shall include annual updates for:



(1) Apogee Insight Advanced Server & (4) four Apogee Insight Advanced Client Licenses each year.

Firmware Updates for (8) Apogee BLN / ALN Level Field Panels each year

Differential Pressure Monitor Calibrations & Reports

The Durham VAMC shall be able to annually verify that rooms with differential pressure monitors (DPMs) are operating properly. There are (43) rooms with differential pressure monitors at the Durham VAMC. All service will be provided during normal business hours except for DPM services in the 8 Operating Rooms. Overtime services shall be included for DPM calibrations in the 8 Operating Rooms. The Durham VAMC will verify and calibrate room DPMs to the required specification per room.

Airflow direction shall be verified in 3 states (positive, neutral and negative). The operation of the DPM shall be verified and adjusted (if required) for all states. Proper operation of each DPM shall be verified including correct interface with the Siemens Apogee Insight Graphical User Interface software.

All findings shall be summarized in a formal report that will be provided to the Durham VAMC.

Under this agreement the Contractor shall include annual DPM calibrations.

Any DPMs that cannot be certified should be replaced by the Contractor and certified.

Critical Terminal Box (Supply & Exhaust) Flow Measurement & Adjustments

Contractor shall provide preventative maintenance in accordance with a program of routines as determined by equipment application, location, and necessity.

There are 118 rooms at the Durham VAMC that require Critical Terminal Box Flow Measurement and Adjustments.

All service shall be provided during normal business hours except for Critical Terminal Box services in the 9 Operating Rooms. Overtime services shall be included for the 9 Operating Rooms. The Contractor shall be expected to work with the staff to find a suitable time to work on the critical rooms.

Critical Terminal Box Flow Measurement & Adjustment includes:

Verification of air flows

Verification of damper operation

Verification of hot water reheat valve operation

Controls calibration as necessary

Air Exchange Reporting Room Pressurization & Airflow Profile Testing

There are 118 rooms at the Durham VAMC that require air exchange reporting.

All service shall be provided during normal business hours except for Air Exchange Reporting in the 9 Operating Rooms. Overtime services shall be included for Air Exchange Reporting in the 9 Operating Rooms.

Alnor NIST certified and calibrated Flow Hood shall be used for flow measurement. A Contractor s technician shall physically measure the supply airflow at each grille and the exhaust airflow at each grille.

Air exchanges shall be calculated and recorded.

All findings shall be recorded and transmitted in formal reports.





Under this agreement the Contractor shall provide the following annual services:

Apogee Panel Migrations Program

The Apogee Panel Migrations Program shall consist of the following components:

3 panels per year

3 MBC to PXC Modular Migration Kits per year

Complete installation for 3 panels per year

Programming and database transfer for 3 panels per year

Project management, design, start-up, programming, and commissioning

Program may use existing conduit, wiring, and reuse existing valves, actuators, dampers, and end devices

Factory System Maintenance and Optimization Program

Software analysis and optimization

Apogee Insight Server

See attached task list

Apogee Insight Client

See attached task list

Remote Notification Software

See attached task list

Network analysis and optimization

Building Automation Network Analysis and Optimization

See attached task list

Network Performance Diagnostics Tool

See attached task list

Contractor to complete all OIT requirements to access VA network and property. Contact Durham VAMC for current requirements.

Contractor shall work with Durham VAMC OIT to schedule and access necessary infrastructure and network to complete the contract.

Site Specific Quarterly BMS Training Program

Contractor shall prepare a curriculum and maintain a schedule and records of individual skill levels for the duration of the service agreement.

Contractor will conduct training to assist Durham VAMC operators in identifying, verifying, and resolving problems found in executing tasks.

Training sessions shall develop, review, and reinforce the needs of the Durham VAMC operators and the facility.

Life Safety Testing and Documentation

Contractor shall prepare a Life Safety Testing Manual.

Perform smoke evacuation and shutdown performance and verification testing in accordance with the Life Safety Testing Manual approved by the Durham VAMC.

All findings shall be documented and submitted to the Durham VAMC in a formal report, including all test results and recommendations.

Coordinate testing with fire alarm testing provider.

Onsite Building Automation Service Technician Flextime Program

Provide 52 customer-directed days of routine support per year during normal business hours (Monday through Friday, 0730-1600).

Provide 8 customer-directed days of after-hours support of the Operating Rooms and associated equipment.

Onsite support shall be provided by experienced technicians approved by the Durham VAMC.

Common services include, but are not limited to, the following:

Building performance review and adjustments

Report generation and customization

System customization / Energy management enhancements

Enhanced alarm programming

Enhanced sequence modifications

Insight graphics modifications

Special projects

Business protection and recovery services





Under this agreement the Contractor shall provide the following general services:

Emergency online and phone response

Contractor shall maintain emergency response capabilities 24/7/365.

Upon receiving notification of an emergency, Contractor shall work with Durham VAMC to determine the priority level required and respond accordingly.

Emergency onsite response technician on call 24/7/365

Contractor shall maintain on-call technicians 24/7/365 to respond based on determined priority level.

Emergency services to be handled per contract coverage.

Labor pricing

Contractor shall provide a labor rate schedule to the Durham VAMC for any additional labor requests.

Material pricing

Contractor shall provide a material pricing schedule to the Durham VAMC for any additional material requests.

Dedicated service program management

Contractor shall maintain a dedicated service program manager, approved by the Engineering Service, who will serve as the point of contact for the Durham VAMC staff.







The Department of Veteran Affairs is working toward an open protocol operating system The Contractor must work toward a reliable operating system that will be able to able to integrate to newer products with flexibility. The V.A. is a Hospital where Veterans are cared for and the company must understand that we do not take this care lightly. We expect the highest quality of service from the winning bidder.









General Requirements



The vendor s employees shall not enter the work site without appropriate badge. They may also be subject to inspection of their personal effects when entering or leaving the project site. The On-site employees of the vendor and all Subcontractors shall apply for their PIV Badges in order to gain access to the facilities. Lost badges shall be reported immediately to the COR and the Contractor will be responsible paying for the process to gain a new badge.



Competent, experienced, licensed or certified workers shall perform crafts requiring specialized skills.



Normal working hours will be used to complete this contract unless otherwise indicated. Normal working hours shall be 7:30 AM to 4:00 PM, Monday through Friday Federal Holidays or any other Holiday designated by the President of the United States excluded. For working outside the normal working hours as defined in this contract, the vendor shall give 3 day notice to the Contracting Officer so that arrangements can be provided for the employees. This notice is separate from any notices required for utility shutdown described later in this section. No photography of VA premises is allowed without written permission of the Contracting Officer.



Execute work so as to interfere as little as possible with normal functioning of Medical Center as a whole, including operations of utility services, fire protection systems and any existing equipment, and with work being done by others. Use of equipment and tools that transmit vibrations and noises through the building structure, are not permitted in buildings that are occupied jointly by patients or medical personnel, and Contractor s personnel, except as permitted by COR where required by limited working space.



No utility service such as water, gas, steam sewers or electricity, or fire protection systems and communications systems may be interrupted without prior approval of COR. Electrical work shall be accomplished with all affected circuits or equipment de energized. When an electrical outage cannot be accomplished, work on any energized circuits or equipment shall not commence without the Medical Center Director s prior knowledge and written approval. The vendor shall submit a request to interrupt any such services to COR, in writing, 48 hours in advance of proposed interruption. Request shall state reason, date, exact time of, and approximate duration of such interruption.



VA reserves the right to close down or shut down the project site and order the vendor s employees off the premises in the event of a national emergency. The vendor may return to the site only with the written approval of the Contracting Officer.



Site and Building Access: Maintain free and unobstructed access to facility emergency services and for fire, police and other emergency response forces in accordance with NFPA 241.



Means of Egress: Do not block exiting for occupied buildings, including paths from exits to roads. Minimize disruptions and coordinate with COR.



Hot Work: Perform and safeguard hot work operations in accordance with NFPA 241 and NFPA 51B. Coordinate with COR. Obtain permits from facility Safety Manager at least 24 hours in advance.



All Buildings will be occupied during performance of work. Contractor shall take all measures and provide all material necessary for protecting existing equipment and property in affected areas against dust and debris, so that equipment and affected areas to be used in the Medical Centers operations will not be hindered. Coordinate alteration work in areas occupied by Department of Veterans Affairs so that Medical Center operations will continue during the installation period.



The contractor shall maintain neat and orderly work areas and shall clean area of debris and rubbish daily and dispose of waste materials offsite per hospital policies. The contractor shall provide a dumpster if it is determined to be necessary, and shall work with the COR in advance for a spot on site to establish the dumpster.



Establish and maintain a dust control program as part of the vendor s infection preventive measures in accordance with the guidelines provided as specified here. Prior to start of work, prepare a plan detailing project-specific dust protection measures, including periodic status reports and submit to COR for review a minimum of two weeks prior to the start of work at each site. All personnel involved in the installation or renovation activity shall be educated and trained in infection prevention measures established by the medical center. In general, the following preventive measures shall be adopted during installation of new equipment to keep down dust and prevent mold. Dampen debris to keep down dust and provide temporary construction partitions in existing structures where directed by COR. Blank off ducts and diffusers to prevent circulation of dust into occupied areas during construction. Do not perform dust producing tasks within occupied areas without the approval of the COR.



Provide dust proof one-hour fire-rated temporary drywall barriers to completely separate installation work that may result in dust generation from the operational areas of the hospital in order to contain dirt debris and dust. Barriers shall be sealed and made presentable on hospital occupied side. Install a self-closing rated door in a metal frame, commensurate with the partition, to allow worker access. Maintain negative air at all times. A fire retardant polystyrene, 6-mil thick or greater plastic barrier needing local fire codes may be used where dust control is the only hazard, and an agreement is reached with the COR and Medical Center.



All work shall be performed in full accordance with applicable local and Federal regulations. All equipment and installation shall conform to the recommendations of ASHREA, National Fire Protection Association (NFPA), plumbing and mechanical codes, and National Electrical Code (NEC). No departures from specification requirements will be permitted without written approval. The Supplier shall use good safety practices while working. All hardware should be installed in such a manner to minimize damage and maximize patient and employee safety. All equipment and procedures shall conform to OSHA, NEMA, and ANSI Standards and conform to the Standard Building Code and the Standard Mechanical Code. All installations for the Durham VAMC shall conform to VARR and FAR standards.



The contractor shall provide all labor and materials necessary for any site work including but not limited to electrical conduit with pull strings, back boxes, raceways, core drilling, concrete patching, and painting. Minimum of ¾ conduit shall be approved to be used for installation. All new cabling and wiring shall be pulled in conduit.



New work shall be installed and connected to existing work nearly, safely and professionally. Disturbed or damaged work shall be replaced or repaired to its prior conditions.



All items furnished shall be free from defects that would adversely affect the performance, maintainability and appearance of individual components and overall assembly.



Where the Government determines that the vendor has installed equipment not conveniently accessible for operation and maintenance, equipment shall be removed and reinstalled or remedial action performed as directed at no additional cost to the Government.



Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.



Access to VA information and VA information systems.



A contractor / subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor s employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.



The contractor at the contractor s expense will be required to attend the following training courses to meet the requirements set forth for privacy on site.



All contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems.



Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix E relating to access to VA information and information systems;

Successfully complete the VA Cyber Security Awareness and Rules of Behavior training and annually complete required security training.

Successfully complete the appropriate VA privacy training and annually complete required privacy training.

Successfully complete any additional cyber security or privacy training, as required for VA personnel with equivalent information system access [to be defined by the VA program official and provided to the contracting officer for inclusion in the solicitation document e.g., any role-based information security training required in accordance with NIST Special Publication 800-16, Information Technology Security Training Requirements.]



The contractor shall provide to the contracting officer and/or the COR a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.



Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.





The contractor will not be allotted any parking permits for onsite parking. All vehicles will have to have a parking permit assigned by the COR for off-site parking located up to 4 blocks from the facility. If work is needed to be performed outside of normal working hours, the contractor will be responsible to checking in with the VA Police to request permission to park on site as designated by the VA Police.



The contractor shall provide all software, access keys or codes, or any external devices that may be required for the operation, calibration, or repair of the equipment purchased.



The contractor shall provide written certification that all contract employees assigned to the work site have had a pre-placement tuberculin screening within 90 days prior to assignment to the worksite and been found to have negative TB screening. Contractors shall be required to show documentation of negative TB screening for any additional workers who are added after the 90-day requirement before they will be allowed to work on the work site. Per contract, TB screening shall be required for renewal every year after the first submission. This screening can be a medical screening from your provider, the Center for Disease Control and Prevention (CDC) and two-step skin testing or a Food and Drug Administration (FDA) approved blood test. Contract employees manifesting positive TB screening must be examined according to current CDC guidelines prior to working on the VHA property.



If the employee is found without evidence of active (infectious) pulmonary TB, a statement documenting examination by a physician must be on file with the employer (construction contractor), noting the employee with a positive tuberculin screening is without evidence of active (infectious) pulmonary TB.



If the employee is found with evidence of active (infectious) pulmonary TB, the employee would require treatment with a subsequent statement to the fact on file with the employer before being allowed to return to work on VHA property.



All contractors shall submit for PIV badges no less than 21 days prior to starting work. Contractor shall request badge applications from the COR. All contractors shall wear their badge so that easily viewed at all times while on-site unless determined unsafe during temporary activities. If PIV badges are not provided by the VAMC, then the contractor shall provide badges. It is required that they be photo ID badges, laminated, showing company and employee name with and expiration date no more than 12 months away if a PIV is not present.

ATTACHED TASK LISTS



Apogee Insight Server Software Analysis and Optimization Task List

Run defrag utility and optimize hard drive

Run check disk and correct chain and cluster issues

Review with Durham VAMC user accounts and access levels

Update as requested by Durham VAMC

Review recent changes in database editing log with customer

Verify that PC is enabled as a mass storage device

Assign a backup mass storage device if multiple PC s

Review with customer any pending database changes

Downline load as appropriate

Verify latest Insight DB is loaded into all network PCs

Make corrections as needed



Apogee Insight Client Software Analysis and Optimization Task List

Record PC name/location

Defrag page file to consolidate virtual memory

Run defrag utility and optimize hard drive

Ensure latest Apogee revision is installed

Verify all necessary hot fixes are installed

Verify the latest service pack is installed

Verify only necessary network SVCs are installed

Verify and delete services not needed

Verify the proper services are installed on each client

Verify proper Insight ASYNCSVC service per application

Verify Insight cross trunk service

Verify Insight EVENTLOGSVC SERV is disable for each client

Disable Insight EVENTPRTSVC service if no printer on PC

Verify Insight GLOBAL TABLE SERV is disabled on all clients

Verify Insight LOADERSVC SERV is disabled on all clients

Verify Insight SCHEDULERSVC SERV is disabled on all clients

Verify OBJECTIVITY AMS service is started automatically

Verify OBJECTIVITY LOCK server is not present

Verify NETSENTINEL service is enabled for any server PC

Ensure that the PC has the recommended min RAM

Correct slow graphics due to backgrounds

Run the event viewer utility

View errors logged with windows

Correct apps or services causing the log entries

Run Windows Task Manager to track system performance issues

Eliminate 3-D screen savers to optimize processor time

Reboot the PC

Make corrections as needed



Remote Notification Software Data Verification Task List

Verify with customer the contact definition report

Update as required

Verify accuracy of setup

Review the escalation, group listing, and point reports

Verify transmission of heart beat transmissions

Initiate a manual message

Verify the system and devices are operating properly

Make corrections as needed



Building Automation Network Analysis and Optimization Task List

Record PC name/location

Perform an ATOMBACK

Verify access to all passwords and other relevant information

Notify all individuals requiring advance knowledge of service

Verify if existing issues with any app besides Insight

Defrag page file to consolidate virtual memory

Run defrag utility and optimize hard drive

Ensure latest Apogee revision is installed

Verify all necessary hot fixes are installed

Verify the latest windows service pack is installed

Review with Durham VAMC user accounts and access levels

Update as required

Review recent changes in database editing log with Durham VAMC

Verify that PC is enabled as a mass storage device

Review with the Durham VAMC any pending database changes

Downline load as appropriate

Verify only necessary network services are installed

Verify and delete services not needed

Verify proper Insight ASYNCSVC service per application

Verify Insight cross trunk service: ONLY IF > 1 BLN

Verify Insight EVENTLOGSVC service is installed and operating

Disable Insight EVENTPRTSVC service if no printer on PC

Verify Insight Global Table Service is installed and operating

Verify Insight LOADERSVC SERV is installed and operating

Verify Insight SCHEDULERSVC service is installed and operating

Verify OBJECTIVITY AMS service is installed and operating

Verify OBJECTIVITY LOCK server is installed and operating

Verify NETSENTINEL service is enabled for any server PC

Ensure that the PC has the recommended minimum RAM

Correct slow graphics due to backgrounds

Run the event viewer utility

View errors logged with Windows operating system

Correct apps or services causing the log entries

Run Windows Task Manager to track system performance issues

Eliminate 3-D screen savers to optimize processor time

Reboot the PC

Back up any changes made

Transfer database to external media





Network Performance Diagnostics Tool Task List

Set up and use NPDT per tool instructions

Run the network cabinet display report

Verify all nodes on network can recognize each other

Run point log and PPCL report. Verify PPCL operation

Print a report of failed points correct as required

Print a report of disabled points

Print a report of points in alarm

Print a report of points in operator priority

Review with the Durham VAMC before attempting to change/correct

Run the trend report. Note any problems

Hardware and software network diagnostics checkout

Check all hardware with the network running

Ensure test ground is associated with the building ground

Resistance checks:

Check shield to ground on PMD. Note ohm reading

Check shield to negative (black) on PMD. Note ohm reading

Check shield to positive (red) on PMD. Note ohm reading

AC Voltmeter checks

Check AC voltage from ground to shield. Note reading

Check AC voltage from shield to negative (black). Note reading

Oscilloscope Check:

Check AC voltage from shield to positive (red). Note reading

Check signal from ground to shield. Note Reading

Check signal from shield to negative (black). Note reading

Verify signal indicating no ground on negative conductor

Check signal from shield to positive (red). Note reading

Check signal from positive to negative (black)

Ensure wave form is square and the top of wave is flat

Check min bit width (flat area of wave). Note reading

Check idle voltage. Not reading

Check peak to peak voltage. Note reading

Check network capacitance:

Verify network comm lights blinking in even sequence

Verify lights on more than they are off

Verify lights off more than they are on

Verify properly installed trunk terminators

Verify findings are within network specs

Network performance and diagnostics:

Startup software

Turn all filters on and unresolved point diagnostics off

Begin the monitoring process and initiate logging

Allow SW to run long enough to gather reliable information

Turn the monitoring off and save the log file

Restart the monitoring and initiate the logging feature

Print report and use in checking data against COV report

Verify points needed to be commanded/enabled for COVs Determine if there are better ways to achieve unresolved point check

Select filter and turn unresolved points on

Turn monitoring on

Initiate one of the following tasks to detect unresolved points

Add a point to a panel

Make a panel ready