Automated Cell Imaging System

Questions and Answers:
1. Are the listed options required to be quoted?

Response: The two 1-year post warranty service/maintenance agreement options are required to be quoted. Quotes that do not provide the service/maintenance options or equivalent coverage would be considered non-responsive and unacceptable.

2. If a two-year field warranty is included with the instrument purchase that includes parts and labor. If anything were to happen to the instrument during the warranty period it would be covered by a field visit by a qualified service engineer. Does this satisfy the need for the second year of service contract as noted in the RFQ? Otherwise can we offer a field preventative maintenance during the second year of the warranty?

Response: The solicitation requires a minimum 1-year initial warranty with two 1-year post-warranty service/maintenance options. The warranty would have to meet the minimum requirements of the option service/maintenance agreement such as phone support too. A preventative maintenance visit for the 2nd year of the warranty would need to be quoted as an option. This would be considered equivalent to the requirement for the option year 1 and is acceptable. A service contract would need to be quoted for option year 2 meeting the requirements in the solicitation. This would be acceptable since the quote would provide coverage for the 3 years required by the solicitation.

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