6515--Customizable Communication Platform

Please title email with RFQ Solicitation Number and Subject Title

Questions: All questions must be received by Monday August 3, 2020 at 7 AM CST. All questions submitted for this solicitation must be electronically sent to the following email address: to Dr. Vinicky Ann Ervin Ph.D.; vinicky.ervin@va.gov. Please title email with Solicitation Number Questions/Proposal Submission. Questions received after the stated date and time, may be addressed at the discretion of the Contracting Officer.

All proposals are due by Friday August 7, 2020; NLT 4:00 PM CST via e-mail only to Dr. Vinicky Ann Ervin Ph.D.; vinicky.ervin@va.gov. Please title email with Solicitation Number and Proposal Submission. Offers received after the exact time specified in the solicitation are considered late and may not be considered if the action would not unduly delay the acquisition or are deemed to be in the best interest of the Government.

Statement of Work

Customizable Communication Platform

VA Texas Valley Coastal Bend Health Care System

2601 Veteran Dr, Harlingen, TX 78550

General Information

The VA Texas Valley Coastal Bend Health Care System (VATVCBHCS) in Harlingen, TX requires a leased communication board system throughout the Health Care Center (HCC) and Community Based Outpatient Clinics (CBOC)s. There is currently no system in place within VATVCBHCS.

Contract Title: Customizable online patient health care communication system that utilizes digital signage and interactive screens

Background: VATVCBHCS requires the establishment of a leased system that is interactive with both the patients and staff. In response to the COVID-19 pandemic, VATVCBHCS has been tasked to provide accurate and timely information and education, not only about COVID-19, but also important health and wellbeing messaging. Our facilities will be able to provide Veterans and the community a full range of primary, specialty and chronic health care services in a system that is readily accessible and responsive to change.

Scope of Work: The Veterans Experience Office (VEO) and the Public Affairs Office (PAO), underneath the Office of Director, are committed to advancing Veterans health education by providing a contract for a digital patient health education system. The Veterans Experience Office believes, that health education content would improve compliance and improve success rates with national initiatives, such as Whole Health and Patient Centered Care. It is imperative that patients continue to manage their health; and it is our duty to remind them and deliver information that helps them do so.

Period of Performance: The period of performance (POP) of this contract shall consist of one twelve-month base period. At the discretion of the Contracting Officer (CO), the Government may exercise up to four, twelve-month option periods.

Type of Contract: Firm-Fixed Price

General Requirements

Specific Task #1: Provide licenses as needed and unlimited access to an online patient health care education and health care system that is customizable to support all VATVCBHCS facilities. The health care education online patient health and care system should be commercial (the government is not looking to develop a system), and must be capable of providing the most trusted, meaningful and timely communication and education to patients and healthcare staff. Additionally, the online patient health and care system should allow for unlimited capability to have custom messages created for use on waiting room monitors (ST#2). All monitors must be capable of operating independently of the others.

Specific Task # 2: Provide and install the following leased supplies in waiting room and exam rooms throughout the VATVC BHCS:

Quantity

Product Description

35

49" Digital Screen with built in media player, flat wall mount bracket.

25

Cradelpoint Cellular Devices

50

22" digital touch-screen with built in media player

Seeking interactive exam room touchscreen monitors that offers education to Veterans by any healthcare provider through multimedia functions within the interactive touchscreen. This same interactive touchscreen shall be able to display medical articles for managing health issues that can be emailed to Veterans or family members email address, as well as can ask Veterans to conduct patient survey s or access their MyHealthyVet account. This can all be done within the exam room the Veteran is in.

Specific Task # 3: Provide training on use of the health care education online patient health and care system an onsite consultant (40 hours required during normal working day (8:00 A.M. CDT. to 4:30 P.M. CDT)), and after the health care education online patient health and care system is operational to assist in use and a customer support line that is available 24/7 for general assistance/questions.

Specific Task # 4: Provide leasing warranty for the products as is industry standard for scope and duration.

Specific Task # 5: Provide combined licensing and support package for the health care education health care education online patient health and care system that will keep the account up to date and the health care education online patient health and care system functioning at 100% of its capability from the beginning from the online patient health and care system s start-up through option period # 4.

Specific Task # 6: Provide all labor and hardware to install an independent WIFI online patient health and care system throughout the medical for the online patient health and care system to run off independently. The monthly service charge for WIFI services shall be included into ST # 5 above.

Product Specifications:

Commercial-Off-The-Shelf

Thirty-five (35) 49" digital screens with built in media player and flat wall mount bracket

Fifty (50) 22" digital touch-screen with built in media player

Twenty-five (25) cellular devices installed at all clinics within the healthcare system

Cellular devices shall have strong enough signal to be able to communicate with hardware components located in waiting and exam rooms

Capable of operating independently from one another

System must be able to display a 3D interactive anatomical model

System/monitor that can be drawn on or written on to highlight certain areas of the anatomy

System that can display medical articles and email those articles to patient or family member

System that allows the patient to conduct survey s or access their MyHealthyVet account from monitor

All hardware shall be compatible and interfaceable with the pairing software licenses provided within this requirement

The system shall be able to operate its display in two modes: Passive and Active

Passive Mode shall feature customizable VA messaging while patients wait in the exam room without touching the device

Spanish Guide Access

Performance Monitoring: There will be a designated federal employee assigned by the COR to ensure that all equipment is installed and functioning correctly.

Place of Performance at the VATVCBHCS:

Health Care Center at Harlingen (HCC)

2601 Veterans Drive

Harlingen, TX 78550 A site visit is scheduled for Monday 27 July 2020 at 9:00 AM- 10:00 AM CST POC Mr. Hugo Martinez; Hugo.Martinez@va.gov; (956) 291-9243

Harlingen Outpatient Clinic (HOPC)

2106 Treasure Hills Blvd.

Harlingen, TX 78550A site visit is scheduled for Monday 27 July 2020 at 9:00 AM- 10:00 AM CST POC Mr. Rene Martinez; Rene.Martinez2@va.gov ; 956-254-9097

Corpus Christi Outpatient Clinic (CCOPC)

5283 Old Brownsville Road

Corpus Christi, TX 78405A site visit is scheduled for Thursday 30 July 2020 at 10:00 AM- 11:00 AM CST POC Ms. Wendy Light; Wendy.Light@va.gov; 361-806-5605

Corpus Christi Specialty Clinic (CCSC)

205 S. Enterprise Parkway

Corpus Christi, TX 78405A site visit is scheduled for Thursday 30 July 2020 at 1:00 PM- 2:00 PM CST POC Ms. Debra Delany; Debra.Delany@va.gov

; 361-939-6510 ext. 62629

Laredo Outpatient Clinic (LOPC)

4602 N. Bartlett Ave.

Laredo, TX 78041A site visit is scheduled for Tuesday 28 July 2020 at 11:00 AM- 12:00 PM CST POC Ms. Crystal Cabildo; Crystal.Cabido@va.gov

; 956-523-7850 ext. 63225

McAllen Outpatient Clinic (MOPC)

901 E. Hackberry Ave.

McAllen, TX 78503A site visit is scheduled for Wednesday 29 July 2020 at 9:00 AM- 10:00 AM CST POC Mr. Bernardo Poncio; Bernardo.Poncio@va.gov; 956-618-7100ext. 67203

Travel: The Government anticipates travel under this effort to perform the tasks associated with this contract. Contractor shall include all estimated travel costs in their firm-fixed price line items. These costs will not be directly reimbursed by the Government.

Changes to Statement of Work: Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor.

Security Requirements: N/A

Risk Control: If services and products do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, at no additional cost to the Government, if appropriate.