Work Statement - pCare TruthPoint Software License and Performance Coaching Svcs.docx

Statement of Work - pCare TruthPoint software licensing and performance improvement coaching services

1. GENERAL

This is a non-personnel services contract to provide an annual license to use the pCare TruthPoint software and also to provide performance improvement coaching services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

2. SCOPE OF SERVICES

Contractor shall provide the Beckley VAMC Primary Care Service with annual licensing and technical support for the pCare TruthPoint software-as-a-service web-enabled direct feedback assessments, and also provide performance improvement coaching services for primary care clinicians and leadership at the Beckley, WV VAMC. The feedback assessment software must be accessible at the point of care using personal devices (e.g., smartphone, laptop) to solicit patient feedback after their healthcare experience. The web-enabled assessment can be initiated at the point-of-service and also allow patients to complete it at home later via email and/or SMS text message invitation using their own personal device, and automatically deliver information and analytics to relevant VAMC stakeholders aligned with improvement objectives and a pre-defined information use plan. This must be fully automated and not require VA users to configure and provide reporting on the timing, content, and format needs for each stakeholder and their role in the organization. Contractor shall also provide monthly performance improvement coaching services and semi-annual executive reviews for relevant stakeholders at the Beckley VAMC to help improve patient healthcare experiences, as well as provide progress reports in PDF and CSV format (at the end of each calendar month) that cover a roll up of all feedback received including quantitative and qualitative information.

3. PERIOD OF PERFORMANCE

The period of performance shall be one year – from April 13, 2024 to April 12, 2025.

4. PLACE OF PERFORMANCE

The work to be performed under this contract will be performed at the Contractor’s facility.

5. SECURITY REQUIREMENTS

The pCARE TruthPoint software must be capable of operating completely independent from the VA IT network. Therefore, the C&A requirements do not apply, and a Security Accreditation Package is not required.

6. SPECIAL QUALIFICATIONS

Contractor must be authorized by the pCare TruthPoint software owner to license this software-as-a-service to the Beckley VAMC. Performance improvement coaching must be provided by a performance improvement consulting professional with working knowledge and experience within VA health care systems.