Washers and Dryers PWS Final.docx

Performance Work Statement (PWS) Washers & Dryers Preventative Maintenance and Repair Service

1.0 Introduction

Historically, the United States Marine Corps has provided washers and dryers for both military training personnel and military recruit personnel for the Marine Corps Recruit Depot, Parris Island South Carolina (MCRDPI). The Government is soliciting a service contractor to provide maintenance for industrial washers and industrial dryers at the Marine Corps Recruit Depot, Parris Island, SC (MCRDPI), in a manner that is consistent with the service level outlined in this PWS.

2.0 Scope of Requirements

To provide preventative maintenance and repair maintenance to 60 industrial electric washing machines and 60 industrial electric dryers. The contractor shall provide all necessary personnel, equipment, tools, materials, equipment maintenance, and replacement/repair parts to maintain the washers and dryers in good operating condition as set forth in the terms and conditions of this contract. The contractor must be an authorized supplier of the Speed Queen Industrial Washers and Dryers to ensure minimum delay in the replacement/repair parts. Washers and dryers shall be maintained in accordance with manufacturer's recommendations and standard commercial practices.

3.0 Contractor Personnel

All repairs shall be performed by an authorized/certified servicer/repair technician(s), as applicable. Contractor employees shall be proficient in their assigned tasks, present a neat appearance, and be easily recognized as contractor employees; by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges. No item of military clothing or clothing resembling military clothing may be worn. All employees of the contractor must be able to read, write, and understand English. It is the responsibility of the contractor to comply with all applicable laws regarding the hiring of individuals that are not U.S. citizens. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest nor shall the contractor employ any person who is an employee of the United States Marine Corps, either military or civilian, unless such person seeks and receives approval in accordance with Joint Ethics Regulations.

3.1.1 Contractor Manager

The contractor shall provide a Contract Manager who shall be designated as the primary point of contact (POC) and who shall be responsible for the daily performance of the contract. The Contract Manager shall have work experience and operations capabilities. The Contract Manager and alternate(s), who shall act for the contractor when the Contract Manager is absent, shall be designated in writing within seven (7) days after award of the contract. The contract manager or alternate shall be available during normal work hours to meet on the installation with Government personnel to discuss problem areas.

3.1.2 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to, and approval of, Base Security and the Contracting Officer. Cross teaming may or may not be permitted.

3.2 Management and Quality Control

The Contractor shall be responsible for the management and quality control actions to meet the terms of this contract The Contractor shall develop a Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contracting Officer’s Representative (COR) will make periodic inspections to evaluate the performance objectives.

3.2.1 The finalized QCP shall be submitted by the Contractor for acceptance by the Government within thirty (30) calendar days after award of contract. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Governments review and approval. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."

3.3 Quality Assurance Evaluations

3.3.1 The COR is designated by the Contracting Officer to perform technical surveillance and receive any deliverables in compliance with the PWS.

3.3.2 The above paragraph is in no way authorizes anyone to make changes in the scope, price, term or conditions of the contract without the written concurrence of the Contracting Officer.

3.3.3 The responsibility for inspection and acceptance of the maintenance services furnished under this contract rests with the COR, or in his absence his authorized representative(s)..

3.4 Contractor Unauthorized Work Performance. The Contractor shall not perform work that deviates from contract requirements and specifications. If the Contractor deviates from contract requirements and specifications without approval of the CONTRACTING OFFICER, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

4.0 Specific Tasks

4.1.1 The contractor shall be responsible for all maintenance for government washers and dryers. The washers and dryers will be utilized in a barracks environment. It should be noted the machines will undergo extremely heavy use by service members.

4.1.2 Most washers/dryers will be located in three deck buildings, which have laundry rooms in designated areas on each deck. There are no elevators and loading docks.

5.0 Preventative Maintenance and Repair Service

Contractor shall provide names, phone numbers of each contact person responsible for servicing machines.

5.1.1 Materials and Parts Required for Washer/Dryer Preventative Maintenance and Repair Service The contractor shall provide all labor, materials and parts necessary to maintain the 60 industrial washers and 60 industrial dryers under this contract in proper operating condition. Contractors shall have the capability to provide parts within 3 business days. All supplies, components, and parts provided by the contractor shall be new or of the same quality, type, style, grade, gauge, finish, class, or size as that used originally, as required to obtain specific operating characteristics or to match other items already in place. Rebuilt parts may be used, if they are equal or exceed the quality of the original parts. Parts that have been replaced remain the property of the contractor.

6.0 Repair Service Calls

Service repair calls will occur when appliances malfunction or fail to operate properly. The contractor shall provide at his expense, facilities for receiving trouble calls via telephone and email, 7 hours a day, 5 days a week during normal duty hours (Mon.-Fri., 08:30 AM to 3:30 PM).

i. Notification: The Contracting Officer Representative (COR) will provide telephone or e-mail notification to the contractor of Repair Service requirements. The contractor shall respond to all service repair calls as requested by the respective COR within 2 business days.

ii. Repairs: The contractor shall pick up Service Request tickets from the COR, Monday thru Friday, no earlier than 8:30 A.M and/or receive/confirm receipt via email. All maintenance and repairs shall be completed within five (5) business days after receipt of the Service Ticket provided by the COR. Completed Service Tickets shall be returned to the COR no later than 48 hours after work completion. At a minimum, the following data shall be annotated on the returned Service Tickets:

· Date repair called in and completed

· Building number

· Serial number

· Model number

· Problem

· Action taken

iii. Clean Up: The contractor shall be responsible for leaving the appliance and area where work is performed neat and clean after repair or maintenance of each appliance. The contractor shall dispose of all containers, trash, and debris generated by this contract at no additional cost to the government.

7.0 Damages Misuse and Normal Depreciation

i. Appliance Misuse or Abuse. When appliances are discovered in need of repairs and are in the opinion of the contractor, caused by abuse or misuse, the contractor shall immediately notify the COR.

ii. Normal Depreciation. The Government will not pay separately for repairs or replacement of equipment associated with normal depreciation. “Normal depreciation” is defined as the wear and tear that can reasonably be expected to result from use of the equipment by numerous Marines and trainees in the high-paced training environment at Parris Island. Normal depreciation includes, but is not limited to: scratches, rust, or minor dents to the exterior/body of the washers or dryers; routine replacement of hoses, belts, and/or other internal components that wear out as a result of frequent use; or dust, dirt, detergent, or lint buildup that accumulates as a result of continued use.

8.0 Period of Performance

1 May 2023 – 30 April 2024

9.0 Location of Work

Location of washers and dryers can be found in Exhibit A.

10.0 Work Schedule Adjustment Due to Emergency Base Closures

Upon Government notification (TV, radio, telephone, verbal, etc.) that base is not on a regular work schedule, the Contractor shall contact the COR and find out the replacement time for performing the missed services.

11.0 Hours of Operation

All performance shall be accomplished during regular work hours (8:30 a.m. to 3:30 p.m., Monday through Friday) except federal holidays observed by this Base. Regular work hours may be changed by mutual agreement between the Contracting Officer and the Contractor. Work may be performed after normal government hours of operation, as described above, and on the holidays if requested by the Contracting Officer Representative (COR) on a case-by-case basis; normally by exception.

12.0 Recognized Holidays

Federal holidays observed by this base are New Year's Day, Martin Luther King, Jr.'s Birthday, President’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day, and other specifically designated days that are mutually agreed upon between the CONTRACTING OFFICER and the Contractor. When a holiday falls on a Sunday, the following Monday will be observed as a legal holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a holiday by U. S. Government agencies.

13.0 Invoice and Payment Instructions

13.1.1 Billing Period. The billing period for this contract shall begin the first day and end the last day of the month for a particular billing cycle. Periods less than a complete billing cycle will be prorated. A month equals 28 to 31 calendar days for contract and pay purposes.

13.1.2 Billing will be monthly in arrears. For example the invoice for June service may be submitted the first day of July.

14.0 Safety Regulations

The Contractor shall obey and conform to all OSHA and Base Safety Regulations. Base Safety Regulations may be obtained from the Base Safety Officer at Building 115. The Contractor shall maintain accurate records and report to the CONTRACTING OFFICER all accidents which may arise out of, or in connection with, the performance of maintenance services required herein resulting in injury, death, or property damage, shall be reported to the Contracting Officer within 24 hours after such accident occurs. A written report shall be submitted within seven (7) calendar days following the incident that gives full details of the accident to include statements of any witnesses. Any claim made by a third party against the contractor shall be reported to the Contracting Officer, in writing, providing a full account of the incident within seven (7) days of its occurrence. The CONTRACTING OFFICER will notify the Contractor of any noncompliance with the foregoing provisions and the action to be taken. The Contractor shall, after receipt of such notice, immediately correct the condition. If the Contractor fails or refuses to comply with safety requirements, the Contracting Officer may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claims for extension of time or for excess costs or damages to the Contractor. The Contractor shall confer with the Base Safety Officer to coordinate and implement applicable safety rules and regulations prior to commencement of contract work. The Government shall maintain the right to inspect for safety conditions and safe working practices, periodically or as considered necessary by the Contracting Officer or safety personnel.

16.0 Performance Requirements Summary (PRS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The PRS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Paragraph

Surveillance CPARS rating (positive or negative)

Surveillance CPARS rating (positive or negative)

17.0 Deliverables - The Contractor shall provide a written Quality Control Plan within 30 days after award of contract.

Exhibit A Washer and Dryer Locations