Washer Dryer Lease PWS.pdf

WASHER AND DRYER LEASE AND MAINTENANCE

PERFORMANCE WORK STATEMENT (PWS)

FY 2020

Prepared by

GOODFELLOW AIR FORCE BASE

SAN ANGELO, TX 76908-4104

1 TABLE OF CONTENTS

1 Description of Services

1.1 Scope of Work

1.2 Initial Installation

1.3 Phase-Out and Phase-In

1.4 Appliance Inventory

1.4.1 Appliance Identification and Signage

1.5 Clean-Up

1.6 Equipment Quality Standard

1.6.1 Single Washers

1.6.2 Water Condition

1.6.3 Single Electric Dryer

1.6.4 Single Gas Dryer

1.6.5 Stacked Dryer and Dryer

1.6.6 Stacked Washer and Gas Dryer

1.6.7 Connections

1.7 Maintenance

1.7.1 Inoperative Units

1.7.2 Replacement Parts

1.7.3 Dryer Vents Cleaning/Units Inspections

1.7.4 Unit Inspection

1.7.5 Dryer Vent Cleaning/Maintenance report

1.8 Additions, Removals, and Relocation Of Appliances

1.8.1 Additions

1.8.2 Removals

1.8.3 Relocations

1.8.4 Approval

1.9 Scheduled Preventive Maintenance

1.9.1 Washer Water Hoses

1.9.2 Dryer Lint Filters

1.9.3 Permanent Exhaust-Duct Cleaning

1.10 Service Calls

1.11 Deliverables

1.12 Inventory List

1.13 Documentation

1.14 Modifications Unit Pricing

1.15 Workload Information

1.16 Equipment Use/Abuse:

2 Service Summary (SS):

2.1.1 Quality Control

2.1.2 Quality Assurance

2.1.3 Unsatisfactory Performance

2.1.4 Periodic Progress Meetings

3 Government Furnished Property And Services:

3.1 Utilities:

3.1.1 Safeguarding all Government property

3.2 Medical Services

4 General Information

4.1 Mission

4.2 Hours of Operation

4.3 Recognized Holidays

4.3.1 Base Closure Due To Weather:

4.3.2 Performance of Service During Crisis Or Heightened Security:

4.4 Contractor Personnel:

4.4.1 Project Manager:

4.4.2 Contract Employees

4.4.3 Repair Technician

4.4.4 Communications

4.4.5 Workload Information

4.5 Safety Requirements and Reports

4.5.1 Fire Codes

4.5.2 Contracting Officer and Contracting Officer Representative

4.6 Environmental Requirements

4.6.1 Hazardous Materials

4.6.2 Intent Of Hazardous Material Requirements

4.6.3 Spill Control

4.7 Security Requirements

4.7.1 Base Access

4.7.2 Communications

4.7.3 Base Rules and Regulations:

4.7.4 Physical Security

4.7.5 Key control

4.8 Contractor Manpower Reporting

5 APPENDICES

PERFORMANCE WORK STATEMENT

WASHER/DRYER MAINTENANCE, REPAIR AND LEASING SERVICE

1 DESCRIPTION OF SERVICES.

1.1 SCOPE OF WORK.

The Contractor shall provide all management, tools, supplies, equipment and labor necessary to purchase, deliver, maintain and repair washers and dryers at various locations on Goodfellow Air Force Base, San Angelo, Texas. Services shall be performed in accordance with manufacturer’s recommended commercial practices and this Performance Work Statement (PWS). The Contractor is responsible for cleaning the exhaust duct systems.

1.2 INITIAL INSTALLATION.

Install commercial grade heavy-duty washers and dryers with electronic home-style controls only, no coin operation. All washers and dryers will have front style electronic controls. The appliances shall be brand new (out of the box) and have no defects, not be grey market or refurbished, shall be clean upon installation. Appliances shall be assembled in America. All units shall be in accordance with “IAW” the standards defined in section 1.7.

1.3 PHASE-OUT AND PHASE-IN.

The Contracting Officer (KO) and Contracting Officer’s Representative (COR) will coordinate the phase-out and phase-in. The phase-out of old appliances and phase-in of new appliances is performed during the thirty (30) day period after the expiration of the current contract award (31 July 2020). The new Contractor will submit a phase-in schedule to the KO for review and acceptance, within ten (10) working days prior to the start of the phase-in.

The successful Contractor will work closely with the current Contractor to ensure that there are no lapses in service. The phase-out/phase in schedule will provide the Government no doubt of the of the Contractor’s abilities to implement a comprehensive phase-in/ phase-out plan. The phase-in schedule will be written, includes the building number and date the appliance will be installed.

Installation of all appliances coincides with the phase-in schedule and completed within thirty (30) working days after start of phase-in (31 July 2020). Ensure appliances are fully operational before proceeding to another building. No building will be without washer and dryer services for any period longer than one (1) day.

After completion of work at each location, remove all packing boxes, paper, and excess materials.

The government is not obligated to provide storage areas for machines during the transition period.

The government will prorate the monthly payment for each appliance according to the number of days the appliance is available for use during the transition. Provide a daily report of the number of appliances installed by building number to the COR.

1.4 APPLIANCE INVENTORY.

After completion of the phase-in period, provide the KO and COR with a complete appliance inventory. The inventory contains, at a minimum, appliance type (washer or dryer), model number, serial number, assigned machine identification number and building number where the machine is installed. An updated appliance inventory is submitted whenever a change in the inventory and semiannually (October and April). Submit a corrected inventory within three (3) working days after KO or COR identifies any inaccuracies in the inventory.

1.4.1 APPLIANCE IDENTIFICATION AND SIGNAGE

Place an approved sign or decal with operating instructions in each laundry room. The operating instruction will be 24” x 36” in size. If the appliance has operating instructions preprinted on the lid this will meet the requirement.

Label each appliance with a numeric or alpha/numeric combination, which uniquely identifies each appliance (Figure 1). Ensure machines are numbered by their location, for example Bldg. 255, first floor washing machines is numbered 255-1-0001W in consecutive sequence. The numbering format will remain during the contract period. The operator when calling in equipment malfunctions will use this number. The label will be legible at all times and replaced if necessary, at no additional cost to the government. Numbers must be waterproof and replaced when they become faded, soiled or defaced or within two (2) working days (Monday through Friday), of notification by the KO or the COR. Affix label on the front of each appliance with the following information:

Figure 1 - Sample identification Label

1.5 CLEAN-UP

Leave appliances and work area clean where maintenance is performed. Debris generated by the Contractor is disposed at an off-base disposal site. Appliances and parts will not be disposed on base.

1.6 EQUIPMENT QUALITY STANDARD

Furnish, deliver, install, repair, and maintain the number of washers and dryers for each building as listed in Appendix A. Ensure the quantity, size, width, and height of the appliances for that use that will fit at the specified location as listed in Appendix A. The Contractor must provide catalogs, brochures, or other manufacturer written literature and specifications on washer and dryer equipment that the Contractor proposed to furnish under this contract for approval. Literature must be provided as part of the Contractor’s proposal and with all new requirements during this contract prior to Contractor’s purchase. Furnish all parts and accessories necessary to connect appliances at no additional cost to the government. All appliances meet current Energy Star® (green procurement) guidelines. Additional requirements and replacement of appliances during the life of the contract will be new and the same size and color of existing appliances in that building.

Washers and dryers will operate without the use of coins or tokens and not have any coin or token slots.

1.6.1 SINGLE WASHERS.

The single electric washer units are front load commercial grade heavy duty and comply with energy star requirements stated in FAR 23.203—Energy Efficient Products. The washer units minimum tub capacity of 3.1 cu. Ft. The washer units have standard hot and cold-water hoses and capable of operating on a 20-amp circuit without overloading the electrical circuit during normal operation. The washer units have standard commercial settings in relation to water temperature and wash cycles for various fabric materials. The Government will provide electrical at 120 volts AC, 60 Hz. Provide the Government with the manufacturer warranty details, and utilize the warranty for covered parts during the duration of the contract.

1.6.2 WATER CONDITION.

San Angelo is known to have very hard water. The Contractor should take any precaution they deem necessary to protect and minimize any potential damage to the machine. The government will not be held responsible for the condition of the water nor any damage that may be incurred.

1.6.3 SINGLE ELECTRIC DRYER

The single electric dryer units are front load commercial grade heavy duty and comply with energy star requirements stated in FAR 23.203—Energy Efficient Products. The dryer units have front controls, rear exhaust, exhaust flex hose, and at a minimum standard commercial settings in relation to drying times and fabric settings. A safety switch to stop the dryer’s operation when the door is opened is mandatory. The dryer units, capable of operating on a 20-amp circuit without overloading the electrical circuit during normal operation. The Government will provide electrical power at 220 volts AC, 60 Hz. Provide the Government with the manufacturer warranty details, and utilize the warranty for covered parts during the duration of the contract.

1.6.4 SINGLE GAS DRYER

The single gas dryer units are front load commercial grade heavy duty and comply with energy star requirements stated in FAR 23.203—Energy Efficient Products. The dryer units have front controls, rear exhaust, exhaust flex hose, and at a minimum standard commercial settings in relation to drying times and fabric settings. A safety switch to stop the dryer’s operation when the door is opened is mandatory. The dryer units are capable of operating on a 20-amp circuit without overloading the electrical circuit during normal operation. The Government will provide electrical power at 115 volts AC, 60 Hz. Provide the Government with the manufacturer warranty details, and utilize the warranty for covered parts during the duration of the contract.

1.6.5 STACKED DRYER AND DRYER.

The stacked dryer and dryer units are commercial grade heavy duty and comply with energy star requirements stated in FAR 23.203—Energy Efficient Products. The dryer units have front controls, rear exhaust, exhaust flex hose, and at a minimum standard commercial settings in relation to drying times and fabric settings. The dryer units are capable of operating on a 20-amp circuit without overloading the electrical circuit during normal operation. A safety switch to stop the dryer’s operation when the door is opened is mandatory. The Government will provide electrical power at 220 volts AC, 60 Hz. Provide the Government with the manufacturer warranty details, and utilize the warranty for covered parts during the duration of the contract

In accordance with the Appendix A of this solicitation, stackable dryer units are required.

Stackable dryer units are no taller than 79” and placed just outside of the enclosed area where the current stackable dryers are located in buildings B700, B3135 and B3139 on the first, second and third floors.

1.6.6 STACKED WASHER AND GAS DRYER

The stacked washer and gas dryer units are commercial grade heavy duty and comply with energy star requirements stated in FAR 23.203—Energy Efficient Products. The stacked washer units will have front controls, a minimum tub capacity of 2.8 cu. ft., 30-amp circuit, have standard hot and cold water hoses. The stacked dryer units have an exhaust fan with exhaust flex hose, and have automatic dry cycles, minimum tub capacity of 7 cu. ft., 30-amp circuit. The Government will provide electrical power at 220 volts AC, 60 Hz. Provide the Government with the manufacturer warranty details, and utilize the warranty for covered parts during the duration of the contract.

1.6.7 CONNECTIONS

The Contractor is responsible for ensuring the connections for the utilities and vents are compatible with the existing connections.

1.7 MAINTENANCE.

Maintain, repair, and/or replace all machines furnished under this contract. This includes, but is not limited to, all parts and labor, hot and cold-water connection hoses, include cleaning water hose screens, dryer vents, dryer clamps and flexible exhaust hoses. Ensure that proper maintenance/repair is performed on units in accordance with the PWS during the period of performance and that the manufacturer’s warranty is utilized.

1.7.1 INOPERATIVE UNITS.

The COR will notify the Contractor when units are inoperative or defected. Repair the units within the time frame of three (3) working days (excluding holidays and weekends) unless replacement parts are required. The Contractor is not to accept notification directly from the machine users.

Upon completion of repairs, notify the COR. Upon completion of machine installation, removal and/or repair, the entire site is left clean. Clean and wipe down each machine after maintenance/repairs are completed.

Notify the COR when any replacement part must be ordered and repair delays are expected. The Contractor must provide a replacement machine if repair time exceeds three (3) working days.

Please refer to Replacement Parts section.

1.7.2 REPLACEMENT PARTS.

Coordinate with the COR within two (2) days of the normal hours of operation, if the Contractor must order replacement part(s) to fix the inoperative or defected units. A maximum of Seven (7) work days within the normal hours of operation from the date of coordination with the COR to order, receive and replace the part(s), with units in proper working condition upon repair. The Contractor will return immediately if the COR states the replaced part(s) is not in working conditions.

1.7.3 DRYER VENTS CLEANING/UNITS INSPECTIONS.

A maximum of ten (10) work days to complete all dryer vent cleanings and unit inspections per first day of each quarter. Perform quarterly dryer vent cleanings on the items listed in Appendix B, which include the following types of dryer vents; exterior wall duct vents and eave duct vents.

1.7.4 UNIT INSPECTION.

Conduct an inspection on the washer, dryer and stacked units at the time of the dryer vent cleanings to ensure all units are working properly and have no defects, reports discrepancies to the COR.

Appendix B lists the building number for each location and the type of vent associated with the building number.

1.7.5 DRYER VENT CLEANING/MAINTENANCE REPORT.

Complete the Dryer Vent Cleaning/Maintenance IAW PWS 1.6.2. and submit the Dryer Vent Cleaning/Maintenance report by the 5th business day following the end of the quarter to the COR.

Contractor maintain dryer vents listed in Appendix B. the. The dryer vents are maintained free of any debris, which can cause blockage in the dryer vents. This is to prevent unit’s failure, fire and impairment to mission essential personnel. Clean the lint traps, exhaust duct on the dryers, central ducts from the dryers to the exterior of the facilities and the multi-story facilities.

1.8 ADDITIONS, REMOVALS, AND RELOCATION OF APPLIANCES.

The KO will notify the Contractor when appliances need to be added, removed, or relocated during the life of this contract. The COR will notify the contracting office of the request for additional, removal or relocation of units.

1.8.1 ADDITIONS.

The KO will notify the Contractor when additional appliances are required. The Contractor will have fourteen (14) working days from the date of award modification, to add the units, and to coordinate with the COR on location of the new units. Install commercial grade heavy duty washers and dryers in accordance with paragraph 1.2 and 1.3 of this PWS. Units are installed during normal hours of operation. Invoice at a prorated daily rate beginning with the day the appliance becomes operational. Only the KO has the authority to negotiate with the Contractor regarding quantities, dates, and equipment.

1.8.2 REMOVALS.

The KO will notify the Contractor when appliances are to be deleted from the contract. Within fourteen (14) calendar days of the notification or on the date agreed upon by the KO and the Contractor, the appliances will be removed. Invoice at a prorated daily rate ending with the day the appliance was removed.

1.8.3 RELOCATIONS.

The KO will notify the Contractor when appliances need to be relocated. Relocate the appliances within three (3) working days of the notification or on the date agreed upon by the KO and the Contractor. Relocation services performed by the Contractor will be invoiced under the appropriate line item. Relocation fees will be assessed each time the Contractor is required to move the appliance (i.e. it will be charged to move it and another charge to replace it back to the original location).

In the event of an emergency requiring immediate relocation of the appliances, the Contractor acknowledges that Contractor owned appliances may be moved by Civil Engineer personnel. An example of an emergency may include but is not limited to: pipes bursting, water leaks, gas leaks, or structure damages in which it is vital for the appliance to be relocated to gain access to the area in need of attention. The COR will immediately notify the Contractor in this situation. After the emergency repairs and recovery operations have been complete the Government will restore the appliances to their original location.

1.8.4 APPROVAL.

Upon approval, the KO will contact the Contractor and issue a contract modification reflecting the requested changes. No additions or removals will take place without the receipt of a contract modification.

1.9 SCHEDULED PREVENTIVE MAINTENANCE.

Submit a monthly maintenance schedule to the COR for all appliances within ten (10) working days after contract award and no later than the 25th of each subsequent month for the next month’s schedule. Include at a minimum the building number, appliance number, and the date in which services will be performed.

If there are any revisions to the schedule, submit a revised schedule at least three (3) working days prior to the effective change. Inspect appliances for cleanliness and ensure equipment is operational and performing according to design. The Contractor will ensure all machines operate safely, are clean and are free of corrosion. Minimize disruptions and inconveniences to users.

All replacement parts will be new. If Contractor discovers any abuse or damage to the appliances or if maintenance is required involving government-supplied utilities or property such as electrical outlets, drains, or faucets, immediately notify the COR in writing with all applicable information, i.e., bldg., machine number, etc.

If an appliance requires maintenance, post a professional sign stating “OUT OF SERVICE – DO NOT USE” with the date the problem was noted, and the estimated date of repair/returned to service. Any appliance out of service for more than three (3) days (excluding holidays and weekends) from the time of notification may result in a deduction calculated from a daily amount of $5.00 per machine contingent upon the approval of the KO. If an appliance cannot be repaired within three (3) days, replace the appliance with a new appliance and notify the COR of the replacement, the new appliance’s identification number and updated inventory.

1.9.1 WASHER WATER HOSES.

Inspect washer water hoses to ensure they are properly secure and no signs of wear, rust, bulges, cracks or leakage. Replace when necessary. Removal of water hoses may become necessary to clear debris in hose filter to prevent water flow restriction and blockage.

1.9.2 DRYER LINT FILTERS.

Inspect dryer lint filters and replace torn or bent filters. Ensure dryer exhaust vents are properly secured to dryer and exhaust ducting at all times to prevent fire hazards. In addition, the Contractor is responsible for cleaning the front, back, and sides of appliances to remove ink stains, detergent, lint and debris. Items of value found in the process of cleaning around the machine are considered government property and should be turned into the COR.

1.9.3 PERMANENT EXHAUST-DUCT CLEANING.

Inspect and clean quarterly (Oct, Jan, Apr, and Jul) all accessible permanent horizontal and vertical exhaust ducts. Submit a quarterly schedule no later than three (3) working days prior to the required month and include at a minimum the building number and the date in which services will be performed. If there are any revisions to the schedule, submit a revised schedule at least three (3) working days prior to the effective change. Notification of inaccessible areas must be submitted to the KO in writing. Affix a label to each permanent duct, which identifies the date when the ducting was cleaned and inspected and date when next inspection and cleaning is due. Write out the date by month and year; to avoid confusion the month will be spelled out. The label must include a place for Contractor’s signature indicating the technician’s name that performed services. Either place the label on the door or duct at the point the dryer vent enters the permanent duct. The cleaning and inspection of the duct work is critical to the government to eliminate potential fire hazards.

1.10 SERVICE CALLS.

Respond to a repair service requests within one (1) day. Service repair calls will occur when machines malfunction or fail to operate properly. If unable to repair appliance at the time of the service call, post a professional sign on the appliance that is non-operational. Include the following information: “OUT OF SERVICE - DO NOT USE,” with the date when the Contractor made initial response to service call, and the estimated repair date. If an appliance cannot be repaired within three (3) days (excluding holidays and weekends), replace the appliance with a new appliance or incur a deduction calculate from a daily amount of $5.00 per machine contingent upon the approval of the KO, and notify the COR of the replacement and the new appliance’s identification number.

1.11 DELIVERABLES.

Submit the following deliverables in accordance with the timelines in the below table. All deliverables must meet professional standards and meet the requirements set forth in the contract documentation. Submit all deliverables in electronic soft copy format and all deliverables must be compatible with standard office productivity applications (i.e. Word, Excel).

DELIVERABLE PWS

PARA

FREQUENCY DELIVERED TO

Units Inventory List

1.8.1 Provide an inventory list

after initial installation is complete & when any change occurs.

COR Office & KO

Employee List 1.9.3 Prior to contract start & when any staffing change occurs.*

KO

Contract Manager & Alternate(s) Names

1.9.1 Within five (5) working

days of contract award & when any staffing change occurs.*

COR Officer & KO

Quality Control Plan

3.1.1. Submitted at time of

proposal.*

KO

Full-Time Equivalent Reports

5.6 Annually- NLT 31 October* ECMRA

https://www.ecmra.mil

1.12 INVENTORY LIST.

Provide the COR with an inventory list of all units. The inventory contains, at a minimum, appliance type (washer or dryer), model number, serial number, assigned machine identification number and building number where the machine is installed. The Contractor will submit an updated inventory list after initial installation from date of award and semi-annually thereafter, replacement of units, removal of units, and/or adding to existing units and semi-annually.

1.13 DOCUMENTATION.

Maintain a log for inspections, repairs, and preventive maintenance performed. The log will be made available to the COR upon request.

1.14 MODIFICATIONS UNIT PRICING.

Any modifications to the contract shall be based on the negotiated unit price for that particular Contract Line Item Number (CLIN). The Contractor will submit calculated changes utilizing Appendix A. Those figures shall be used for any modifications throughout each contract performance period

1.15 WORKLOAD INFORMATION.

The Contractor is advised washer and dryers will receive a very high use above normal wear and tear due to the training mission on Goodfellow AFB and the number of training students that process in and out. There is a continuous flow of students. The Contractor can also expect to continually replace expendable parts due to high use and/or overloading such as but not limited to knobs and handles at no additional cost to the government.

1.16 EQUIPMENT USE/ABUSE:

Notify the KO and COR in writing of any suspected abuse of appliances. The COR will validate the alleged abuse and forward the findings to the KO for a final determination. An equitable price adjustment for abuse of appliances shall be verified and approved by the KO. Payment for abuse will be negotiated with the KO and the final ruling will be documented. The documentation will include the method and steps in which the Contractor will take to recoup payment; the COR has no authority to make a determination.

2 SERVICE SUMMARY (SS):

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to contract success.

Performance Objective PWS Para Performance Threshold

1. Operational machines (Washers and Dryers) to include equipment standards

1.3 - 1.6 No machine will be non-operational for longer than three (3) working days (excluding weekends and holidays)

2. Schedules for Preventive Maintenance and Permanent Exhaust-Duct Cleaning

1.6

Schedule should be followed and accurate 95% of time for each given month.

Revisions will be reported within three (3) working days.

3. Service Calls 1.7 95% of all service calls are completed within required time.

4. Permanent Exhaust-Duct Cleaning

1.6.3 95% of the quarterly (Oct, Jan, Apr, and Jul) scheduled cleanings are completed within the required time

5. Appliance Inventory and Signage

1.2.2 and 1.4

Submit inventory listing whenever there are changes and semi-annually. 98% accuracy at time of submission.

6. Additions of appliances (new appliances)

1.5.1 Delivery and installation of new appliances within fourteen (14) working days

7. Deletion/removal of appliances

1.5.2 Removal of appliances within fourteen (14) working days from notification

8. Relocation of appliances 1.5.3 Relocate within three (3) working days of notification

2.1.1 QUALITY CONTROL

Develop and implement procedures to identify, prevent, and ensure non-performance, and a continual repeat of poor service does not occur. Submit a written Quality Control Plan to the KO for review and feedback. Provide a written description of the quality control system to include identification of the standard industry practices, such as those of the American National Standards

Institute (ANSI), Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA). Include the inspection system requirements of FAR 52.246-4 in this document. Submit the plan no later than the pre-performance conference. The plan shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement, and correcting deficiencies as required.

2.1.2 QUALITY ASSURANCE

The Government may use any method to inspect and evaluate the Contractor’s performance to ensure that services have fulfilled the contract obligations pertaining to quality and quantity.

Inspections include validating actual work performance, physically checking an attribute of the completed task, validating a management information report, investigating customer complaints, and conferring with facility managers. The KO or COR will use the Contractor’s work schedule or a modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold is unsatisfactory or Contractor performance not accomplished, the COR will initiate and provide the KO a Contract Discrepancy Report (CDR) DD Form 2772 for issuance to the Contractor. Respond to the CDR IAW instructions provided and return it to the KO within one (1) calendar days of receipt.

2.1.3 UNSATISFACTORY PERFORMANCE

Unsatisfactory performance is defined as the service does not meet most contractual requirements, and recovery is not likely in a timely manner. Failing to meet the performance threshold, for any performance objectives, in any one month, may result in a warning or letter of concern. An unsatisfactory inspection is recorded and may require re-performance of the service. Failing to meet the performance threshold objectives for any two or more consecutive may constitute an immediate Progress Meeting with the Multi-functional Team.

2.1.4 PERIODIC PROGRESS MEETINGS

The KO, Functional Commander, QAP, other government personnel as appropriate, and the Contractor will periodically meet to discuss the Contractor’s performance. Areas of discussion include opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance, and steps taken by the Contractor to prevent unacceptable occurrences in the future.

Provide a summation of inadequate inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be writing, signed by the KO, and any other signatures as deemed appropriate, distributed to the functional area and the Contractor.

Should the Contractor not concur with the minutes, provide written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES:

3.1 UTILITIES:

The government will provide water, electricity, and gas as needed in performance of work and when appliances are in operations. The Contractor will provide the tools, equipment, and other items as necessary to make utility connections. Utility connections will be coordinated with the COR. If the Contractor notes a deficiency regarding the utilities, immediate notification is required to the COR (email would be an acceptable form of notification). Should this be the case then the Contractor will not be held to the 48 hour performance threshold until the government corrects the utility deficiency. For example: if an electrical outlet is non-operational therefore the appliance will not operate this will not be counted against the Contractor’s performance threshold. However, once the government corrects the deficiency, Contractor is then responsible to ensure machine is operational.

3.1.1 SAFEGUARDING ALL GOVERNMENT PROPERTY.

Conduct work so that property, personnel, and work areas shall be protected at all times from inconvenience, damage, or injury. In the event of damage caused by Contractor operations or employees, due to improper protection, precaution, or safety measures, such damages shall be repaired or replaced by the Contractor at his expense.

3.2 MEDICAL SERVICES.

Goodfellow AFB does not have an ambulance service, therefore in the event of a medical emergency call Goodfellow AFB Emergency services, (325) 654-7000, an ambulance will be dispatched from the City of San Angelo Fire Department/Paramedic. The Contractor will be responsible to pay for services received.

4 GENERAL INFORMATION

4.1 MISSION

The overall Civil Engineer mission at Goodfellow AFB is to plan, maintain, operate, and protect the infrastructure, facilities, and environment for assigned Airmen, families, and civilian employees.

4.2 HOURS OF OPERATION.

Perform services during regular duty hours, which are 0730 - 1630, Mondays through Fridays, excluding federal holidays, unless otherwise required in the contract or approved by the KO. There may be situations that require the Contractor to work at times other than regular working hours.

When the Contractor’s work schedule conflicts with an Air Force mission requirement, advise the KO and reschedule the work to minimize disruption.

4.3 RECOGNIZED HOLIDAYS.

The Contractor is not required to provide service on the following holidays. Under current definitions, the following four are set by date:

New Year's Day January 1 Independence Day July 4 Veteran’s Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday is observed as a holiday. Similarly, if one falls on a Sunday, then Monday is observed as a holiday. The other six (6) are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.3.1 BASE CLOSURE DUE TO WEATHER:

Work scheduled but not accomplished because of base closure due to weather, exercises, or Actual Alert, will be performed as soon as possible after reopening the base.

4.3.2 PERFORMANCE OF SERVICE DURING CRISIS OR HEIGHTENED SECURITY:

The services under this contract are not essential for performance during a crisis. The KO will determine the circumstances, which constitute a crisis based on direction from Security Forces and base leadership.

4.4 CONTRACTOR PERSONNEL:

4.4.1 PROJECT MANAGER:

Provide a project manager who will be responsible for the operations, management, and ensure compliance of contract requirements. The name of this person and an alternate and/or alternates, who act on behalf of the Contractor when the manager is absent, will be designated in writing to the COR and the KO within five (5) working days of contract award. The project manager or alternate will have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

4.4.2 CONTRACT EMPLOYEES

Present a neat appearance; and be easily recognizable while on the installation in conjunction with this contract, this can be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. The Contractor will not employ persons for work on this contract who are identified r by the KO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

Report to an appropriate authority, any information or circumstances, which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.4.3 REPAIR TECHNICIAN

Have a local, qualified, and experienced repair technician who will be responsible for the day-to-day appliance repair and maintenance. The repair technician will be designated in writing to the KO prior to the contract start date. Respond to a repair service requests within one (1) day.

4.4.4 COMMUNICATIONS.

Provide a phone number where the project manager and repair technician can be contacted during normal duty hours of operation. Establish and maintain a cellular/mobile telephone system for two-way communications with the COR prior to the contract start date. The communications system shall be no cost to the government and consists of sufficient phones, power, and range to establish and maintain immediate, direct, and sustained communications between any key Contractor personnel and the COR.

4.4.5 WORKLOAD INFORMATION.

The Contractor is advised washer and dryers will receive a very high use above normal wear and tear due to the training mission on Goodfellow AFB and the number of training students that process in and out. There is a continuous flow of students. The Contractor can also expect to continually replace expendable parts due to high use and/or overloading such as but not limited to knobs and handles at no additional cost to the government.

4.5 SAFETY REQUIREMENTS AND REPORTS.

All Contractor operations shall be conducted and performed in accordance with the Department of Labor, OSHA requirements found in 29 CFR 1910 and 29 CFR 1926, and Air Force Safety & Health standards, including AFMAN 91-203, Air Force Occupational Safety, Fire and Health Standards. Provide a verbal report to the KO within two hours of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the KO within five (5) calendar days of each occurrence.

4.5.1 FIRE CODES.

Comply with all fire and safety codes. This will include using metal/nonflammable exhaust vent hoses for all dryers. The Contractor will also insure that gas connection for the dryers comply with local fire codes and that all dryer safety devices are fully operational.

4.5.2 CONTRACTING OFFICER AND CONTRACTING OFFICER REPRESENTATIVE.

The KO will appoint a primary and alternate representative for management of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the Contractor after contact award.

4.6 ENVIRONMENTAL REQUIREMENTS

In addition to all applicable Federal, State, and local environmental codes and regulations, the following specific guidance is provided.

4.6.1 HAZARDOUS MATERIALS

The KO shall approve all hazardous materials brought on-site by the Contractor before use. Obtain an approval using the application requirements of the AF Form 3952. Once implemented and trained, the Contractor may submit the AF Form 3952 electronically. The KO has the right to prohibit the use of hazardous materials it deems to be especially dangerous to human health and the environment. In the event the KO does not approve a hazardous material for use, the KO may provide the Contractor with a list of suitable substitutes; however, the Contractor will retain responsibility for finding an acceptable alternative. Take appropriate actions to comply with waste minimization and pollution prevention practices and policies.

4.6.2 INTENT OF HAZARDOUS MATERIAL REQUIREMENTS

The purpose of this requirement is for the installation to manage the procurement and use of Hazardous Materials (HAZMAT) to

1. Support the Air Force mission;

2. To protect the safety and health of personnel on the installation and the communities surrounding the installation by ensuring proper management of HAZMAT;

3. To minimize the Air Force use of HAZMAT consistent with the mission requirements;

4. And to maintain the Air Force Compliance with the environmental conditions for chemical usage on the installation.

Contractors using any hazardous materials on the installation must comply with the review procedures as authorized by Federal, Department of Defense (DoD) and Air Force regulations.

IAW FAR Clause 52.223-3, each Contractor must provide the KO with a list of proposed hazardous materials that it plans to use on the installation during the performance of the contract.

Provide to the KO an AF Form 3000, Material and Approval Submittal listing all hazardous materials along with Safety Data Sheet (SDS) utilized during the contract. Contractors must obtain Air Force authorization before using the materials on the installation and must report usage data, as stated below.

Submit an AF Form 3000 and a current SDS on a Contractors Worksheet Request (form provided), with supporting information and documentation necessary to obtain the HAZMAT usage approval authorization. An AF Form 3000 must be updated during the performance of the contract whenever new or changes to hazardous materials used and shall be submitted to the KO with SDSs NLT fifteen (15) days before delivery of dangerous substances to Goodfellow AFB.

The KO will transmit the Contractor submittals, through the COR, to the Installations HAZMAT Management Program Office (IHMP) for processing.

For each Contractor-identified chemical that the IHMP determines does not meet the Air Force definition of a HAZMAT, IHMP requirements do not apply. The team will notify the KO that the

Contractor has the authorization to bring and use that material on the installation without reporting usage. For each Contractor-identified HAZMAT that does meet the Air Force definition of a HAZMAT, the ESOH team will require Environmental authorization and Wing Safety (SE) and

Bioenvironmental (BE) review of the Request Form for Contractors. Installation approval authorization is mandatory before using any HAZMAT on the installation.

The SE and BE reviews are “for information purposes only” and do not involve evaluation and approval of the Contractor’s safety and health programs. The purpose of the reviews is to identify potential risks to government personnel and resources and advise Civil Engineering and the KO on how to mitigate identified hazards from planned Contractor HAZMAT usage.

Contact the Installations HAZMAT Management Program Office (IHMP) (325-654-3299) if there are any questions regarding whether an item is hazardous or non-hazardous. The ESOH team will make the ultimate determination if a material is a hazardous material. Maintain a file of SDSs on site.

Only the ESOH Team (Environmental, Safety, and Occupational Health) shall approve all hazardous materials brought on-site by the Contractor before use. Obtain an approval using the application requirements as listed above. The ESOH Team has the right to prohibit the use of hazardous materials it deems to be especially hazardous to human health, the environment, and the installation. In the event the ESOH Team does not approve a hazardous material for use, the team may provide the Contractor a list of suitable substitutes; however, the Contractor retains responsibility for finding an acceptable alternative. Take appropriate actions to comply with waste minimization and pollution prevention practices and policies.

4.6.3 SPILL CONTROL.

Maintain spill control material on hand at all times sufficient to contain a worse case spill, both volume and hazard level.

4.7 SECURITY REQUIREMENTS

Security and base access requirements are contained in clause 5352.242-9000 “Contractor Access to Air Force Installations.” Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice. The regulations are available for review in the Contracting Office.

4.7.1 BASE ACCESS

The Contractor and DoD ID card holding sponsor shall ensure a Defense Bio-Metric Identification System (DBIDS) identification card or pass is obtained for all Contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Installation access is restricted to only authorized persons and their vehicles. Authorization to enter Goodfellow will be granted following a process of identity proofing and vetting, at minimum for each unescorted visitor, to determine fitness of the individual requesting and/or requiring access to the base and issuance of access credentials. Prior to allowing access to Goodfellow, a minimum of a National Crime Information Center (NCIC) will be completed on all visitors (16 years of age and older), requesting unescorted access to validate the visitor’s fitness. Authorization to enter Goodfellow will be immediately denied in instances revealing the following items: felony conviction within ten (10) years, any violence within seven (7) years, indecent acts with minors, violence with a weapon, terrorist threats, repetitive history of criminal activity or any other misconduct the commander determines may have a negative effect on good order and discipline or installation security. All information is subject to review and recommendation by Defense Force Commander (DFC) as delegated by TRW/CC. All personnel denied entry will be issued a letter containing instructions on how to appeal the decision.

Submit a written Base Access List (BAL) request on company letterhead to the KO listing the following: contract number, location of the work, start and stop dates, days of the week entry/access is required, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The KO/sponsoring agency will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing.

When reporting to the registration office, the authorized Contractor individual(s) will provide a valid driver’s license, current vehicle registration, valid vehicle insurance certificate, and be listed on the submitted BAL to obtain a vehicle and personal pass. Contract employees will report to Pass and Registration with thirty (30) days from the date of the BAL to receive the access card/pass. After thirty (30) days, a new BAL must be provided. Contractor personnel are required to wear or prominently display installation identification badges or Contractor-furnished, Contractor identification badges while visiting or performing work on the installation.

During the performance of the contract, the Contractor and base sponsoring agent shall be responsible for obtaining required identification for newly assigned personnel, and prompt return of credentials and vehicle passes for any employee who no longer requires access to the worksite.

Workers are ONLY authorized on the installation when required to complete work in accordance with the active contract. Entering the installation for private/personal business or any reason not associated with the obligations of the current contract is “unauthorized” and subject to criminal prosecution. Entering/attempting to enter a federal installation with a fraudulent credential or using a pass that is no longer valid can result in a federal charge of “trespassing” and, at the discretion of the Installation Commander, can result in subsequent debarment from the installation.

Requesting 24/7 access to the installation is generally not authorized. The sponsoring agent will determine if the Contractor requires access to the installation outside the contract work hours and will pre-announce access to Security Forces through an established Civil Engineering or Comm Focal Point work-order location

When work under this contract requires unescorted entry to controlled or restricted areas, comply with AFI 31-101, Integrated Defense, and AFI 31-501, Personnel Security Program Management citing the appropriate paragraphs as applicable.

Upon completion or termination of the contract or expiration of the identification passes, the prime Contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office. Personnel failing to return DBIDS credentials may be denied a return entry into the installation until accountability of the pass is resolved.

Failure to comply with these requirements may result in withholding of final payment.

4.7.2 COMMUNICATIONS.

The Contractor will provide a phone number where the project manager and repair technician can be contacted during normal duty hours of operation. Establish and maintain a cellular/mobile telephone system for two-way communications with the COR prior to the contract start date. The communications system is at no cost to the government and consists of sufficient phones, power, and range to establish and maintain immediate, direct, and sustained communications between any key Contractor personnel and the COR.

4.7.3 BASE RULES AND REGULATIONS:

Contractor personnel will report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of Department of Defense (DoD) personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees are required to obey base rules and regulations. All contract personnel will obey posted signs (controlled entry, speed limits). Comply with base traffic regulations; failure to do so could result in terminating base access. Smoking is prohibited in all government facilities, unless otherwise posted.

4.7.4 PHYSICAL SECURITY.

Comply with base operations plans/instructions for Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The government will provide/make available AT Level I training/information at the Contractor's request. This information can be provided through the 17 TRW Contractors AT Level I awareness pamphlets/binders, through computer-based training programs, or through the unit/installation Antiterrorism Officer.

4.7.5 KEY CONTROL.

Establish and implement methods of making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. Key duplication, issued by the government, is not authorized. Immediately report to the KO & COR any occurrences of lost or duplicated keys. In the event keys other than master keys are lost or duplicated, the Contractor may be required, upon the written direction of the KO, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due to the Contractor.

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