A02_PWS_Army_Substance_Abuse.docx

Section C - Descriptions and Specifications

DESCRIPTION OF SERVICES

Support Services to the Army Substance Abuse Program for the Office of the Administrative Assistant to the Secretary of the Army Personnel Support Services for Headquarters Department of the Army Personnel Systems

PART 1 – GENERAL

1. This is a non-personal services contract that provides personnel support and program management support-services to the Office of the Administrative Assistant to the Secretary of the Army, Human Resource Management Division. The Government shall not exercise any supervision or control over Contractor or Subcontractor personnel performing the services herein. Contractor and Subcontractor personnel shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform, manage and execute the Headquarters Department of the Army, Army Substance Abuse and Well-Being Program, within the National Capitol Region and coordination with locations outside NCR.

1.2 Background: The Human Resource Management Directorate (HRMD) of OAA executes functions associated with the Office of the Administrative Assistant’s responsibility for oversight, management, and delivery of military and civilian human resources. HRMD develops, implements, and evaluates civilian human resource programs and provides personnel guidance for and assistance to Headquarters, Department of the Army (HQDA) activities–included is the Army Substance Abuse and Well-Being program.

1.2.1 Army Substance Abuse Program (ASAP) and Army Well-Being: Across the HQDA supported footprint there are currently 1,388 “testable” positions as defined in AR 600-85 (Army Substance Abuse Program). The regulatory requirement is to test no less than 50% of the aggregate number of testable positions within a population on an annual basis. Collections for most new positions will be within NCR; however, some new positions will be identified outside the NCR necessitating coordination with the respective Garrisons. For proposal purposes, the contractor shall propose based on current workload. The Government will negotiate significant increases in workload via contract modification.

1.3 Scope: This contract requires the Contractor to provide personnel and program management support services to the Office of the Administrative Assistant to the Secretary of the Army, Human Resource Management Division, in support of various Department of the Army military and civilian personnel programs. This support includes managing and executing the Army Substance Abuse Program. The ultimate goal is to ensure an efficient and effective execution of the Army Substance Abuse Program. This contract requires a vendor who is completely knowledgeable and current in Army civilian personnel systems to include:

1.3.1 Army Substance Abuse Program (ASAP) and Army Well-Being: Contract support is needed to simultaneously execute the program in line with appropriate policies (such as, but not limited to, Department of the Army (DA) memo 600-3 and Army Regulation 600-85), and recommend enhancements to OAA’s ASAP program, to include the execution procedures as outlined in the supporting SOP, in order to include Army Well-Being initiatives and enhanced training methods. This will ensure DA Senior leaders possess the ability to effectively manage their employee well-being requirements in a holistic manner under the OAA umbrella or personnel services. OAA expects the end result will be an enhanced program for DA civilians and Army Senior Leaders that continues to meet 100% of the Army Center for Substance Abuse Programs (ACSAP) execution inspection requirements and sets the standard for all Army ASAP programs. This program is of a sensitive nature as it requires utmost privacy of senior personnel and sensitivity to the very personal processes of drug sample collection to produce an error free program while maintaining an efficient, yet discreet, execution.

1.4 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Option Year 3: 28 Sep 2022 – 27 Sep 2023 Option Year 4: 28 Sep 2023 – 27 Sep 2024

1.5 General Information

1.5.1 Quality Control: The Contractor shall have an established effective quality control program to ensure services are performed in accordance with contract requirements. The Contractor’s quality control program is the means by which it ensures that work performed complies with the requirement of the contract. The Contractor shall develop and implement a Quality Control Plan (QCP) specific to this contract that addresses processes and procedures implemented to ensure performance meets all requirements of the contract. The QCP shall contain as a minimum:

c. Contractor developed metrics used to verify performance level of each contract objective.

d. The Metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the % or reportable outcome.

e. The QCP shall be submitted to the Assistant Contracting Officer Representative (ACOR) and the Contracting Officer’s Representative (COR) within 30 days after contract award.

f. The Contract Objectives, associated Standards, metrics, and quantitative values for each metric shall be reported in the Monthly Status Report (MSR) that clearly identifies the monthly performance level against each contract objective. All reports shall be submitted to the COR and ACOR IAW paragraph 1.8.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: The Contractor is not required to provide service on the following legal holidays, except for emergency calls. Holidays falling on a Saturday will be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday.

1.5.4 Hours of Operation: The Contractor is responsible for conducting business, between the hours of 0730 and 1600 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.5 Place of Performance: The work to be performed under this contract will be performed throughout the National Capital Region. The Government will provide facilities for contractor personnel at Fort Belvoir, Virginia, 22060.

1.5.6 Type of Contract: The Government will award a Firm-Fixed Price contract with reimbursable Other Direct Costs (ODC) contract line item numbers (CLINs).

1.5.7 Security Requirements: Contractor personnel performing work under this contract shall have an Interim SECRET or Final SECRET clearance and shall maintain the level of security required for the life of the contract.

The Contractor shall be responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contractor’s employees to criminal liability under Title 18,section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. The Contractor shall comply with FAR 52.204-2, Security Requirements, and DD-254, Department of Defense Contract Security Classification Specification (attachment 2).

1.5.7.1 Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.5.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.5.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.5.7.3 Antiterrorism Awareness Training Level I: Pursuant to Department of Defense Instruction Number 2000.16, “DoD Antiterrorism (AT) Standards,” dated October 2, 2006, each contractor employee requiring access to a Federally-controlled installation, facility and/or Federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://atlevel1.dtic.mil/at/. The contractor is responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the Contracting Officer and the Contracting Officer’s Representative (if appointed) within seven days after contract award and annually thereafter, or prior to access to a Federally-controlled installation or information system.

1.5.7.3.1 In the event that the automated system at https://atlevel1.dtic.mil/at/ is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided the contracting officer or designee along with all associated cost or schedule impacts to the contract.

1.5.7.3.2 AT Awareness Training attendance and compliance may be documented as a performance metric under the resultant contract, and be part of past performance information in support of future source selections.

1.5.7.4 IWATCH Training. The Contractor and all associated Sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the ACOR, and presented to the Contractor at their Kick-off meeting). This training informs employees of the types of behavior to watch for and instruct employees to report suspicious activity to the ACOR.

This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with confirmation of completion reported to the ACOR as part of the Contractor’s Monthly Status Report submission.

1.5.7.5 Access and General Protection/Security Policy and Procedures: The Contractor and all associated Sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.5.7.6 Army Training Certification Tracking System (ATCTS): All Contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System at commencement of services, and shall successfully complete the DOD Information Assurance Awareness training prior to access to the information system and then annually thereafter. The Contractor shall report confirmation of completion as part of the monthly status report.

1.5.7.7 Operations Security Level I Training. Contractors will adhere to the Government organization’s OPSEC program which is managed by the Governments OPSEC officer or Program Manager. Contractor and subcontractor personnel shall complete OPSEC level 1training within 30 days of reporting to duty. The Contractor shall report confirmation of completion as part of the monthly status report.

1.5.8 Insurance: The Contractor shall provide proof of insurance in accordance with Federal Acquisition Regulation (FAR) clause 52.228-5, Insurance - Work on a Government Installation and FAR 52.228-3, Workers Compensation Insurance (Defense Base Act). A copy of the insurance policy(ies) and proof of payment shall be submitted to the COR and KO within 14 days of contract award and annually thereafter or at time of policy(ies) renewal.

1.5.9 Special Qualifications: Contractor personnel supporting the Army Substance Abuse Program shall possess and maintain a current certification in both the Army Split Specimen Urine Drug Testing and Breathalyzer testing IAW AR 600-85 and DA Pam 600-85 before start of work. The Contractor shall make certification available for review to Government personnel upon request.

1.5.10 Post Award Meeting: The Contractor shall conduct a post award conference within 14 calendar days of the contract award. The Contractor shall provide a project overview, an event schedule and shall discuss coordination measures for the selected population and other administrative matters. The meeting shall be held via Video Teleconference (VTC), or Teleconference with the Program Manager, Project Manager, Contracting Officer, COR and ACOR in attendance. The purpose of this meeting is to achieve a clear and mutual understanding of all contractual requirements and to identify and resolve any potential problems. This meeting is not a substitute for the Contractor fully understands the work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award. The Contractor shall provide the ACOR with “meeting minutes,” no later than 7 calendar days upon completion of the meeting.

1.5.11 Periodic Progress Meetings: The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the Contractor's performance. Meetings will be conducted at the HRMD offices of OAA via VTC or telecon. At these meetings the Contracting Officer Representative will apprise the Contractor of how the government views the contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.5.12 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.13 Assistant Contracting Officer Representative (ACOR): The ACOR, if needed, will be identified by separate letter. The ACOR serves as the on-site representative who is in a position to directly observe and assess contractor performance measured against contract performance standards as defined in the PRS. A letter of designation issued to the ACOR, a copy of which is sent to the COR and Contractor, states the responsibilities and limitations of the ACOR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The ACOR is not authorized to change any of the terms and conditions of the resulting order.

1.5.14 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.5.14 Common Access Card (CAC). Contractor employees that require access to Government systems in order to perform services under this contract shall obtain a CAC. Proof of employment and security clearance / favorable background check is required before an ID CAC will be issued authorizing access to the Installation and Government computer systems. CACs may not be issued to contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Contractor Verification System (CVS) was developed as a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into CVS, the contractor's data must be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The contractor's Facility Security Office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued. Contractors without JPAS accounts may request accounts by following the instructions provided in the Frequently Asked Questions (FAQ) topic "How do I get a JPAS account (Industry Users)?" found on the JPAS website, https://jpas.dsis.dod.mil/faq-gen.html. Personnel eligible for a CAC who are not in JPAS (i.e., certain contractors, Foreign Nationals, and DoD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished IAW FIPS 201.

1.5.15 Contractor Travel: The Contractor shall arrange individual Contractor employee travel. The Government will reimburse the Contractor for all COR approved travel in accordance with FAR 31.205-46, travel costs. Profit and/or General and Administrative (G&A) costs on travel are not allowed under this contract. Travel that is not approved by the COR or ACOR will not be reimbursed and will be at the contractor’s expense.

1.5.15.1 Local travel: The Contractor shall provide a monthly report with all local travel conducted with POVs when mileage reimbursement is sought. At a minimum, the report shall contain: the purpose of required travel, where travel was performed (to and from locations), actual travel mileage, and cost of travel. The Contractor shall submit the report to the ACOR for approval no later than the 5th of each month. Invoices including local travel reimbursement shall include a copy of the local mileage report approved by the ACOR.

1.5.15.2 Long Distance travel: Long distance travel required in the performance of this contract shall be approved in advance by the COR or ACOR. Travel requests shall be sent to the COR and ACOR for approval no later than 2 weeks prior to the required travel. The Contractor shall utilize the Travel Approval Form provided as Technical Exhibit 5. Requests for travel shall include all estimated travel costs to include: per diem rate, lodging, air fare, rental car, and any other miscellaneous expenses. Travel requirements submitted outside of the 2 week window will be reviewed on a case by case basis to determine if approval is warranted. Contractor shall utilize Travel Claim form provided as Technical Exhibit 6 when submitting requests for reimbursement. The Contractor shall provide receipts for all lodging, rental cars, mileage, any miscellaneous expenses exceeding $75.00 and copies of approved technical exhibits 5 and 6 with the next due invoice after travel is completed.

1.5.16 Other Direct Costs: The Government expects limited travel outside of the National Capital Region (NCR). The Contractor may be required to travel to off-site training and testing locations and to ship training aids to these locations in support of this PWS. The Government will reimburse the Contractor for the following actual other direct costs: metro travel, parking fees incurred for off-site training or testing, POV mileage (IAW with JTR) and shipping expenses. All expenses require ACOR approval/authorization. The Government will allow the IDIQ negotiated material handling fee be applied to the ODCs (including travel). Neither G&A nor profit will be allowed on Other Direct Costs (ODCs), including travel. The Government will reimburse the Contractor for actual travel costs identified in paragraph 1.5.15. Reimbursable ODCs shall not exceed the amount provided in CLINs 0002, 1002, and 2002.

1.6. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.7 The Contractor shall be prepared to assume full responsibilities on the first day of the base period.

1.7.1 Phase-out: The Contractor shall provide a phase-out plan to the Contracting Officer for approval 120 days prior to contract completion. The plan shall describe how the Contractor shall approach the following issues: employee notification, retention of key personnel, retention of adequate workforce, turn-over of work-in progress, transfer of data and information and any other actions required to ensure continuity of operations. The Contractor shall provide a certified list of all service employees on the contractor’s and/or subcontractor’s payroll together with anniversary dates of employment to the COR and KO with the phase out plan and an updated list again 30 days before contract completion. During the phase-out period, the incumbent shall be fully responsible for operation of contract personnel at all sites. The Government reserved the right to conduct site visits in conjunction with the solicitation of offers for the follow-on contract. The incumbent contractor shall cooperate to the extent required to permit an orderly change over to the successor contractor. With regard to the successor Contractor’s access to incumbent employees, the Contractor shall permit a recruitment notice be placed in each facility.

1.8 Monthly Status Reports (MSR): The Contractor shall generate and submit through the Human Resources Solutions portal (www.hrsolutions.army.mil ) a monthly status report (MSR) NLT the 15th day of each month following performance being reported. The MSR shall at a minimum, include the following:

f. Provide OAA’s ASAP recommended enhancements (paragraph 5.1.2);

g. Recommended courses of actions to bring resolution to claims (paragraph 5.3.4)

h. Provide the results from quality control evaluations completed; at a minimum data shall include, but not be limited to:

(1) The area of the contract inspected,

(2) Evaluation method (i.e., random sampling, 100% inspection), sampled population, standard, and whether or not the standard was met.

(3) If standard was not met, provide detailed explanation of corrective measure taken to resolve.

i. Turnover Rate as defined under paragraph 1.9

1.9 Employee recruitment, training and retention. The Contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. A stable workforce is critical to successful performance of this mission. The Contractor shall report the cumulative turnover rates as part of the monthly report.

PART 2 – DEFINITIONS AND ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1 Assistant Contracting Officer’s Representative: The ACOR, if needed, will be duly appointed by the Contracting Officer and will be identified by separate letter. Within the limitations of the appointment, ACOR shall provide on-site assistance to the COR, or in absence of COR, is authorized to perform the following functions: perform inspections necessary in connection with contract performance; monitor Contractor's performance and notify both the KO, COR, and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the ACOR, a copy to the Contractor, states the responsibilities and limitations of the ACOR. The ACOR is not authorized to change any of the terms and conditions of the resulting contract.

2.1.1. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer: A person with authority to enter into, administer, and or terminate contracts/task orders, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. Contracting Officer’s Representative (COR): An employee of the U.S. government appointed by the contracting officer to administer the contract/task order. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract/task order, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract/task order.

2.1.4. Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7. Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract/task order requirements.

2.1.10. Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11. Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. Work Week: Monday through Friday, unless specified otherwise.

2.2. Acronyms:

PART 3 – GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government will provide all facilities, furniture, regulatory materials and set-up required for commencement of operations. The Government will provide access to required office machines (i.e. land line telephones, telephone lines, fax machines, digital senders, paper, printer supplies and photocopy machines). The Government will provide computer workstations, software, and Information Management Office support.

3.2 Utilities: The Government will provide all utilities necessary to support this requirement on-site. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.5 Materials: The Government will provide the Contractor with access to all applicable regulations, instructions, SOPs, etc. relating to this requirement. The Government will furnish all testing supplies and equipment necessary to conduct drug and alcohol and breathalyzer testing events.

PART 4 – CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed in Section 3 above of this PWS.

4.1.1 The Contractor shall comply with all Government property, automation, and systems access requirements and regulations.

PART 5 – SPECIFIC OBJECTIVES AND TASKS

5. Overall Program Objective: The Contractor shall provide program management support for the Director, Human Resources Management Directorate (HRMD), in accordance with referenced Army regulations, policy directives, and any portion of the Contractor’s proposed processes that are incorporated into this order.

5.1 Objective 1: The Contractor shall provide management support and execution of the Office of the Administrative Assistant (OAA) Army Substance Abuse Program (ASAP). The Contractor shall serve as a primary liaison between the Director, HRMD, AASA, and Agency Leadership for oversight and management of the ASAP.

Tasks: The Contractor shall:

5.1.1 Provide a draft “Plan of Action and Milestone (POA&M)” document within 10 calendar days of award. Deliver final POA&M within 10 calendar days of Government review and approval. The POA&M provided should cover at least the base year and include Contractor plan to execute the required tasks in this PWS as well as the plan to handle the unique population.

5.1.2 Assess processes and procedures, and recommend enhancements to OAA’s ASAP program to incorporate revisions to applicable policies and procedures, Army Well-Being initiatives, enhance training methods, and prepare for Army Center for Substance Abuse Programs (ACSAP) inspections. Recommendations shall be provided in the Monthly Status Report.

5.1.3 Execute the program to meet 100% of the ACSAP implementation annual inspection requirements as outlined in AR 600-85.

5.1.4 Conduct random urinalysis testing. On a weekly basis, using the Government provided software application (called DTPLite), randomly select personnel within the testable population in the National Capitol Region (NCR) and conduct Split Sample Urinalysis testing of randomly selected personnel. The use of split sample tests is a Government requirement whereby the specimen is divided into two separate containers. Sample A is tested by the primary laboratory and Sample B is tested by a separate laboratory, as requested by the civilian employee in the event of a positive test result or a verified adulterated sample. Utilize the Government provided Civilian Drug Testing Database and eDrugtest System to record testing events and retrieve test results. The Contractor shall coordinate with appropriate personnel and ensure all required facilities and supplies are available to conduct the urinalysis testing.

5.1.4.1 Executive Coordination: Within the testable population there are over 150 senior executives to include General Officers (GO), Senior Executive Service (SES), and politically appointed personnel. Notification and scheduling tests with this segment of the population requires additional coordination with staff members and increased flexibility during the conduct of the testing event. The Contractor shall be sensitive and manage this coordination with a great deal of appreciation for the demands on senior executive leaders, while not compromising the regulatory requirements associated with program execution.

5.1.4.2 Testing Events: Each testing event involves detailed coordination with a collection of stakeholders to arrange for and conduct a legally sound test. In addition to a thorough understanding of the Army regulation, the Contractor shall perform the detailed coordination leading up to the execution of the testing event. This coordination includes arrangements for the facilities, supplies, and notification to the supervisor of each individual selected to be tested. These tasks, though largely administrative and logistical in nature, shall be executed with precision and professionalism regardless of the rank or position of the personnel being tested.

5.1.4.3 Geographically Dispersed Population: Due to the geographic dispersion of the testable population, the Contractor shall be prepared to conduct tests in multiple locations across the National Capital Region (NCR). In addition, the Contractor shall coordinate with other locations (outside of the NCR) ASAP staff to arrange for randomly selected personnel located at those locations (via Memorandum of Understanding (MOU)) to be tested by the location ASAP staff. Each location (see Technical Exhibit 4 for NCR locations) has unique facilities and separate points of contact with which to conduct the necessary coordination prior to the testing event (Government will provide the Contractor with POCs at the Kick off meeting). Multiple testing locations increase the coordination requirements; however, they significantly decrease the amount of time tested personnel spend away from their daily duties and responsibilities.

5.1.5 On a quarterly basis, or at the request of employee supervisors (military and civilian), conduct breathalyzer testing of all government vehicle operators.

5.1.6 Ensure contractor personnel performing breathalyzer testing obtain proper annual certification.

5.1.7 Twice per month, conduct accuracy tests on breathalyzers.

5.1.8 On an annual basis, send breathalyzers to manufacturer for calibration.

5.1.9 In accordance with AR 600-85, maintain privacy of personally identifiable information and sensitivity to the personal processes of drug sample collection and reporting to produce an error free program while maintaining an efficient and discreet execution.

5.1.10 Coordinate with external proponents, such as ACSAP, clinics, and the Forensic Toxicology Drug Testing Laboratory (FTDTL) on a continuous basis to support the execution of the ASAP mission.

5.1.11 Reserved

5.1.12 On a daily basis, coordinate with the CPAC for any required pre-employment drug testing events and follow all necessary steps to conduct the test, to include coordination with the designated testing sites and the potential employees requiring testing. The Contractor shall enter testing records into the eDrugtest System.

5.1.13 On a bi-weekly basis, coordinate with CPAC and brief new employees hired into testable positions as part of in-processing. Briefing will outline regulations and procedures pertaining to the drug testing program. The Contractor shall plan the briefing to last between one-half hour to an hour in duration.

5.1.14 Provide training and distribute materials (Government provided) to newly assigned supervisors with employees in testable positions within the serviced population as required by supervisors or as changes in regulations or policies occur.

5.1.15 Train supervisors on the ASAP program within 60 days of assuming position. The Contractor shall coordinate with CPAC to identify supervisors needing this training. The Contractor shall also ensure the ASAP training packet is available to all agency drug testing coordinators for agency use for supervisor training.

5.1.16 Revise the ASAP Training Support Package (Government will provide at the Kick-off Meeting) within sixty (60 days) of contract award. The revised ASAP TSP shall be submitted to the ACOR for review and approval.

5.1.17 Twice per month, run a Business Objectives Business Intelligence (BOBI) report in Defense Civilian Personnel Data System (DCPDS) to capture all employee gains and loss for all HQDA UICs. The Contractor shall use the data obtained from the BOBI report to reconcile with the Government provided Civilian Drug Testing Database. If the contractor discovers discrepancies between the DCPDS and the Civilian Drug Testing Database, the Contractor shall make the necessary corrections to ensure all records are up-to-date in the Civilian Drug Testing Database.

5.1.18 On a daily basis, respond to customer inquiries about the ASAP program, referencing pertinent regulatory documents and internal policies/procedures.

5.1.19 Review and update established MOUs with testing offices at Installation Management Command (IMCOM) garrisons outside the NCR. The MOUs allow for testing offices outside the NCR to conduct the testing of employees working for serviced organizations within the NCR, but where employees are geographically dispersed from the NCR. There are 9 established MOUs as of date of contract award; the Government anticipates a total of 24 MOUs will be established by the end of the base period. The Contractor shall prepare the MOU to include drafting them and coordinating them with the agencies for which the MOU is being developed. Once MOUs are developed, the Contractor shall submit the MOUs to the ACOR for approval. The Contractor shall develop a minimum of one MOU per month during the base period.

5.1.20 Coordinate urinalysis tests for employees, outside the NCR and for which no MOU exists, utilizing Army-approved network of labs.

5.1.21 Process and update FM 5019 and FM 7412 forms for employees in testable positions.

5.1.22 On a quarterly basis, order through the Government Supply System drug testing supplies to ensure supplies remain fully stocked for testing events.

5.1.23 Conduct a quarterly information campaign plan to educate employees and supervisors on the Army Substance Abuse Program. Make recommendations to the Government as to the best medium to use for campaign plan and submit recommendations to the ACOR. If plan is approved, the Contracting Officer will negotiate the execution of the plan via contract modification.

5.2 Objective 2: The Contractor shall review existing Headquarters, Department of the Army (HQDA) Well-Being guidance in order to integrate Well-Being initiatives into the ASAP program.

Tasks: The Contractor shall:

5.2.1 Review and revise the ASAP Standard Operating Procedure (SOP) based on the information gathered in the assessment conducted in paragraph 5.1.2 above to incorporate well-being guidance and initiatives into the ASAP. The SOP shall be revised and submitted to the ACOR within 30 days of Government approval of recommendations presented in paragraph 5.1.2.

Tasks: Contractor Manpower Reporting

5.3 Objective 3: The Contractor shall complete the Contractor Manpower Reporting requirement of this contract every year. See applicable clause located in Section H of the contract.

PART 6 – APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7 – TECHNICAL EXHIBIT LISTING

7. Technical Exhibit List:

7.1. Technical Exhibit 1 – Performance Requirements Summary

7.2. Technical Exhibit 2 – Deliverables Schedule

7.3. Technical Exhibit 3 – Estimated Workload Data

7.4 Technical Exhibit 4 – Places of Performance

7.5 Technical Exhibit 5 – Contractor Official Travel Authorization Request

TECHNICAL EXHIBIT 1 – PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(ACCEPTABLE QUALITY LEVEL)

Incentive/ Dis-incentive

PRS #1

The Contractor shall provide contract deliverables in accordance to technical exhibit 2

Accurate, timely, and complete

One time deliverables: 100%

Recurring: No less than 95% on time submittals Contractor performance will be included in CPAR reporting period

PRS # 2

The contractor shall refine ASAP procedural documents to include the integration of Well-Being initiatives

PWS 5.2.1

AR 600-85

DA PAM 600-85

Executive Order 12564

No more than 1 Government rejection per year due to inaccurate information or excessive grammatical errors Contractor performance will be included in CPAR reporting period

PRS # 3

Conduct Split Sample Urinalysis testing

PWS 5.1.4.

AR 600-85

DA PAM 600-85

Executive Order 12564 Quality:

No more than 2 % deviation from the 100% error free for procedural errors Contractor performance will be included in CPAR reporting period

PRS # 4

Manage and conduct required ASAP training

PWS 5.1.14,5.1.15

AR 600-85

DA PAM 600-85

Executive Order 12564

100% requested services completed Contractor performance will be included in CPAR reporting period

PRS # 5

The contractor shall have a recruitment, training and retention program that attracts and retains qualified individuals

PWS 1.9

PWS paragraph 1.9

Quality:

Achieve an annual personnel turnover rate of no more than 5% Contractor performance will be included in CPAR reporting period

TECHNICAL EXHIBIT 2 – DELIVERABLES SCHEDULE

Quality Control Plan

PWS 1.5.1

AT Level I Training Certificate of Completion

PWS 1.5.7.3

(as part of the Monthly Status Report) iWATCH Training

PWS 1.5.7.4

(as part of the Monthly Status Report)

DoD Information Assurance Awareness training

PWS 1.5.7.6

(as part of the Monthly Status Report)

OPSEC level I training

PWS 1.5.7.7

(as part of the Monthly Status Report)

Proof of Insurance & Premium Payment

PWS 1.5.8

PO&AM

PWS 1.5.10

COR

ACOR

Post Award Meeting Minutes

PWS 1.5.10

Local Travel Report

PWS 1.5.15.1

Travel Request Forms

PWS 1.5.15.2

WAWF

Travel Claim Form

PWS 1.5.15.2

WAWF

Phase Out Plan

PWS 1.7.1

120 days prior to contract completion

Certified List of Personnel anniversary dates

PWS 1.7.1

Monthly Status Report

PWS 1.8

Turnover rate report

PWS 1.9

(as part of the Monthly Status Report)

Provide POA&M

PWS 5.1.1

Draft due 21 days after award

Final due 10 days after Government review and approval of draft

COR/ACOR

Recommendations to improve the ASAP program

PWS 5.1.2

(as part of the Monthly Status Report)

Revise ASAP Training Support Package

PWS 5.1.16

Within 60 days of award

COR/ACOR

ASAP Information Campaign Plan

PWS 5.1.23

Revise ASAP SOP

PWS 5.2.1

Contract Manpower Reporting

PWS 5.4

NLT 31 Oct each calendar year https://cmra.army.mil/

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

The following depicts the estimated monthly average number of tasks required under this PWS. Offerors should estimate the manpower and costs needed to complete these actions.

Program Tasks

OAA Drug Testing Program

1. Pre-Employment Testing

2. Random Drug Testing

3. Coordinate Non- National Capital Region Employee Testing

4. ASAP Training