Attachment 1_PWS for Recruit Sustaniment Program Quality Control .docx

PERFORMANCE WORK STATEMENT (PWS)

Army National Guard (ARNG) Recruit Sustainment Program Quality Control (RSP-QC) & Retention Services

1.0 General:

This requirement is issued in support of the Army National Guard’s (ARNG) Recruit Sustainment Program (RSP). In 2005, the ARNG Training Pipeline Success (TPS) (i.e. or a recruit successfully graduating Initial Entry Training (IET)) to be an ARNG Soldier) rates fell to an organizational low of only 68%. The ARNG designed the RSP to introduce new Recruits to the fundamentals of the U.S. Army and the National Guard before they ship for IET to ensure a smooth transition to their ARNG unit of assignment. IET collectively includes both; (1) Basic Combat Training (BCT), and (2) Advance Individual Training (AIT). A Recruit can either be shipped to: (1) only BCT; (2) BCT immediately followed by AIT; or (3) only AIT (BCT was previously completed). These Recruits drill with their State’s RSP personnel instead of with their unit of assignment until they depart for IET. The ARNG is committed to reducing training pipeline losses (i.e., a recruit who drops-out) and increasing training pipeline success in order to achieve a high rate of qualified Soldiers.

Prior to establishment of the RSP, new Recruits attended drill at their unit of assignment until they shipped to basic training. While some units were very proactive in including their new Recruits in RSP unit activities and preparing them to be successful, many units were unable to provide the focused attention required to ensure new recruit’s Shipper Packets (personnel records) are administratively correct from accession, through shipping to IET, and finally graduating. The ARNG Soldiers assigned to support RSP are primarily responsible for the mental and physical preparation of new recruits, while this contract for RSP-QC service is primarily responsible for ensuring each recruit is administratively prepared to attend BCT/AIT.

All tasks/deliverables for this RSP-QC Services contract are to ensure recruit’s Shipper Packets are correct and in accordance with RSP Form 08-02-RSP Recruit Pre-Ship Packet Review Checklist-1 August 2018 (RSP-QC Checklist) (see attachment 2), the RSP Leaders Guide: Version 7 (see attachment 3), and the requirements contained in NGR 601-1. The Contractor will predominately use two main computer systems to performance the tasks in this contract; (1) The Vulcan module is an online database providing management and reporting functions for the ARNG and for this contract’s proposes is use for enlisted Soldiers participating in RSP-QC. The Vulcan module is located within the Retention Management Software (RMS) module in the Strength Maintenance Management System (SMMS). The Vulcan Recruit Sustainment Program User Guide (Vulcan User Guide) (see attachment 4) provides instructions on how to use the Vulcan module.

The Director’s Personnel Readiness Overview (DPRO) is another module located with SMMS. The DPRO data is independent from the Vulcan database and is used by the leadership end user the data source for the RSP Metrics. It contains historical data for numerous RSP-related categories, including Training Pipeline Success, Training Seat Management, RSP Negative End Strength, IET Ship Rate, and Shipper Quality Control Rate. The Government will provide access to DPRO and Vulcan once the Contractor obtains a CAC. The primary guidance to the RSP-QC is found in the RSP Leaders Guide and NGR 601-1 (see Section 6.0).

In the event there is a difference between this PWS and any attachment the PWS will take precedence.

1.1 Scope:

The Contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform RSP-QC Services, as defined in this PWS.

1.2 Background:

Under contract number W9133L-15-C-0077, the RSP-QC provides services for an average annual training pipeline just under 35,000 new Recruits. The RSP presently operates at an estimated 287 sites as stated in Technical Exhibit 4 throughout the 54 States and Territories as determined by each State’s ARNG Command Structure. The RSP-QC Contractors located at the RSP sites was determined by a ratio, considering the (1) average training pipeline size by State,

(2) geographical location, and (3) number of RSP sites. Currently, the RSP-QA has an estimated personnel as stated in Technical Exhibit 3.

1.3 Period of Performance (PoP): The Period of Performance shall be as follows: one twelve- month base year with four option years as described below. The Government anticipates this contract base year will be awarded on or about September 6, 2021.

1.4 General Information:

1.4.1 Quality Control (QC): The Contractor shall draft and maintain an effective QC Plan program to ensure services are performed in accordance with this PWS. The contractor shall provide their QC Plan to the Contracting Officer Representative (COR) at the post award conference. The Contractor shall draft and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QC Plan is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the Contractor shall draft QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS) and deliver the QC Plan as describe in Technical Exhibit 2. Once the QC Plan is approved/accepted by the COR, the Contractor shall obtain the COR's acceptance/approval in writing of any proposed changes to its QC system.

1.4.2 Quality Assurance (QA): The Government shall evaluate the Contractor’s performance under this contract, in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The Contractor shall determine the manner in which the requirements set forth in this PWS are to be accomplished. However, the Contractor is being notified that the services specified in this PWS will not be needed on these recognized holidays. A list of federally recognized holidays is available on http://www.opm.gov/policy-data- oversight/snow-dismissal-procedures/federal-holidays.

1.4.4 Place and Performance of Services: Place of performance will be at the designated RSP Site Locations located throughout the 54 States and Territories as stated in Technical Exhibit 4. Ultimately, the Contractor shall determine which RSP sites they will be located at to perform the tasks under this contract. The Government reserves the right to modify the locations required, based on operational needs and funding via a bi-lateral modification. The Contractor may need to provide services at the RSP Site Locations during RSP Drill dates (weekend) to reach the performance standards set in Section 5.0 below are met.

1.4.5 Security Requirements: The Contractor and all associated subcontractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office.

The Contractor workforce shall comply with all personal identity verification requirements as directed by DoD, Headquarters, Department of the Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in Contractor security matters or processes. Contractor personnel for this program will be required to possess and maintain a National Agency Check with Local Agency Check (NACLC) background check throughout the duration of this contract.

C AC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, dated December 1, 2008, incorporating Change 5, October 8, 2013, for a CAC-eligible Contractor to receive an initial CAC, the responsible command must have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher background investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DOD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, "of Federal Employees and Contractors," March 2006 and DOD Regulation 5200.2-R; and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

Homeland Security Presidential Directive 12 (HSPD-12) Background Investigation Requirements: The Contractor shall ensure CACs are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08-003 as viewable online) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the OPM a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the Contractor to ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward the form to the NGB Personnel Security manager, who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by the OPM, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the Security Manager, the BI will be initiated. The Contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The Contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The Contractor shall make all reasonable efforts to ensure that Contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

Trusted Associate Sponsorship System (TASS): The Contractor is responsible for processing applications for CAC for every Contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The Contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all Contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent, unless there are extenuating circumstances approved by the COR or Contracting Officer.

The Contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO sponsor. Note: If an employee of a Contractor loses the privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that Contractor employees maintain their AKO accounts.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation, the TASS application process and other CAC and security related matters. If a FSO is not established, each Contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The Contractor's FSO or Contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent before accessing the TASS website. The TASS Trusted Agent for this requirement will be:

The government will establish a TASS application account for each CAC request and will provide each Contractor employee a USER ID and Password, via email, to the FSO. The FSO or Contractor employee shall access the TASS account and complete the CAC application (entering/editing Contractor information as applicable) at: https://www.dmdc.osd.mil/tass/. The FSO or Contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a NACI.

The government will inform the Contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the Contractor with instructions on obtaining their CAC. The Contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the Contractor employee. The Contractor shall maintain records of all approved and rejected applications.

d. At the RAPIDS station, the RAPIDS Verification Officer will verify the Contractor by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier.

The Contractor shall return issued CAC's to the DEERS office upon departure or dismissal of each Contractor employee. Obtain a receipt for each card and provide to the TA/COR.

1.4.5.0.1 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and registering as an "Army Guest," with the sponsor being the COR or a COR- designated individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.1 Physical Security: The Contractor shall safeguard all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.5.2 Key Control: The Contractor shall establish and implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued by the Government shall be duplicated. The Contractor shall draft procedures covering key control that shall be included in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the Contracting Officer’s Representative (COR).

1.4.5.2.1 In the event keys, other than master keys, are lost or duplicated the Contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re- keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the Contractor’s employees.

1.4.5.2.2 The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.5.2.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QC Plan.

1.4.5.2.4 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.2.5 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.4.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.5.4.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.4.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.4.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.5 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.6 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html .

1.4.5.7 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees performing Information Assurance Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.8 Information Awareness: All contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://ia.signal.army.mil/DoDIAA/).

1.4.5.9 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training. OPSEC Training: Per AR 530-1, Operations Security, new Contractor employees and associated subcontractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 15 calendar days after completion of training.

1.0 1.1 1.2 1.3 1.4 1.5 1.5.1

1.5.1.1 Classified Information: Not Applicable.

1.5.2 Conservation of Utilities: The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

1.5.3 Special Qualifications: All Contractor employees shall obtain a CAC to access Army systems.

1.5.4 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5, within 3 business days of contract award. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the contactor’s performance. At these meetings, the KO will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced. The Contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.5.5 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.5.6 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as Contractors to avoid creating an impression in the minds of members of the public that they are Government Officials. The Contractor shall also ensure all documents or reports produced by Contractor personnel are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.5.7 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in any forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.5.8 TRAVEL: Government directed travel will be required under this contract to attend the RSP Quarterly SYNC Meetings specific in Section 5.15 only. All other travel to perform the services under this contract shall be the Contractor’s responsibility. However, the Government reserves the right that should an unforeseen requirement arises requiring the Contractor to travel, the Government will bilaterally modify the contract accordingly through the Contracting Officer. All Contractor travel needed to perform the services under this contract will be the Contractor’s responsibility. Also, the Government will not pay relocation expenses for Contractor personnel. However, should the Government close a RSP Site where a Contractor is located; the Government will bi-laterally modify the contract.

1.5.8.1 The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and authorization by the KO prior to travel arrangements being made.

1.5.9 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

Organizational Conflicts of Interest (OCI): The Contractor and any Subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.10 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the twelve (12 days) phase in and thirty (30 Days) phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The Contractor shall adhere to the Transition Plan (both Transition-In and Transition-Out) that was provided at the post-award conference.

2 Definitions and Acronyms:

2.1 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime contractor.

2.2 CONTRACTING OFFICER (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government designated by the KO to monitor Contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does N OT have authority to change the terms and conditions of the contract.

2.4 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the PWS.

2.5 DELIVERABLE: Anything that can be physically delivered and includes non- manufactured things such as meeting minutes or reports.

2.6 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.7 QUALITY ASSURANCE: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.8 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.9 QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.10 SUBCONTRACTOR: One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.11 WORK WEEK: Monday through Friday, unless specified otherwise.

2.12 ACRONYMS:

AUVS Automated Unit Vacancy System

BCT BHO CFP/M/E

Basic Combat Training Battle Hand-off Contractor Furnished Property, Materials, Equipment

DEERS DFARS DPRO DOD

Defense Enrollment Eligibility Reporting System Defense Federal Acquisition Regulation Supplement Director’s Personnel Readiness Overview Department of Defense

e-QIP FAR

Electronic Questionnaires for Investigations Processing Federal Acquisition Regulation

HSPD-12 IET

KO

Homeland Security Presidential Directive 12 Initial Entry Training Contracting Officer

LDR Low Density Recruiting

LNO MOS

ARNG Training Liaison Officers Military Occupational Specialty

NES Negative End Strength

MRD NACI NGB

Mandatory Return Date National Agency Check with Inquiries National Guard Bureau

PCAN PIPO PIV POC

Percentage Change Adjustment Number Phase In/Phase Out Personal Identity Verification Point of Contact

PRS Performance Requirements Summary

PSIP PWS

Personnel Security Investigation Portal Performance Work Statement

RST SOP

Rescheduled Training Standard Operating Procedures

SMTC Strength Maintenance Training Center SRIP Select Reserve Incentive Program TADB-G Total Army Database-Guard

TASS TPS

Trusted Associate Sponsorship System Training Pipeline Success

TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the facilities, equipment, materials, and/or services listed below:

3.1 Facilities: The Government will furnish, incidental to services being provided, the necessary workspace for the Contractor staff to provide the services needed in this PWS to include desk space, printing capabilities and other items necessary to maintain an office environment at the locations specified in RSP Site Locations in Technical Exhibit 4.

3.2 Equipment: The Government will make incidental to services being performed, computers available, and “landline” telephone being provided, at each of the RSP Site Locations only.

3.3 Utilities: All utilities in the Government facilities will be available for the Contactor’s use in the performance of this contract.

4.0 Contractor Furnished Property, Materials, Equipment (CFP/M/E):

4.0 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the Contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1. Therefore, the Contractor shall be responsible for supplying general office supplies necessary to complete this requirement, such as paper, pens, etc.

4.0.1 The Contractor shall furnish any needed cell phones and cell phone plans for execution of this program.

5.0 Requirements: The Contractor shall ensure all Shipper Packets are compliant and complete pursuant to the RSP-QC Checklist for all Recruits (see Technical Exhibit 5 for estimated recruits). The Contractor shall scan and upload Shipper Packets into Vulcan (see Vulcan User Guide Section 6.1). All Shipper Packets shall be kept digitally on a Government provided laptop. The performance standards for the Shipper Packets accuracy are set in the “Shipper Packet Accuracy Performance Matrix” below.

Shipper Packet Accuracy Performance Matrix

U nsatisfactory

M arginal S atisfactory: (Acceptable Quality Level) V ery Good (Performance Standard)

E xceptional

98.0% Accuracy 98.1% to 98.9% Accuracy 99% to 99.5% Accuracy 99.6% to 100% Accuracy

CLARIFICATION NOTE: The Contractor will not be held accountable for Trouble Tickets that are a result of Government error. The Government acknowledges there are variance errors under this contract, which will cause the Shipper Packet Performance Matrix to be adjusted monthly.

The monthly adjustment will be determined by adjusting the DPRO provided Shipper Quality Control Rate and to reflect the Government errors as follows: (1) coordination and communications between the Guidance Counselor Resources (GCR) and Vulcan database errors; (2) Accession Security; (3) AIT; (4) General Screening; (5) In-processing documents; and

(6) orders.

V ariance Calculation: The Contractor’s Shipper Packet Performance Accuracy percentage and variance errors are calculated by each month’s training pipeline size as follows. First, the Government will use the DPRO Shipper Quality Control Rate (e.g. September 2019 EOM Metrics = 98.57%). Second, the Government will run a report in Vulcan on all Trouble Tickets that generated a GCR and Vulcan databases error. (e.g. 12 month period ending IAW applicable EOM Metrics= 145). Third, the Government will then run a report in Vulcan for the Government errors of Accession Security, AIT; General Screening; In-processing documents; and Orders and will discard any duplicative GCR and Vulcan databases errors (e.g. 12 month period ending IAW applicable EOM Metrics= 372 (455-9-74)). Fourth, all the Government errors will be added up (517 then divided into the total number of Trouble Ticket (12 month period ending IAW EOM Metrics = 1028) to obtain the Percentage Change Adjustment Number (PCAN) (EOM July 2015 = 2.0 (1.98)). Finally, the PCAN will be added to the DPRO Shipper Quality Control Rate to obtain the Contractor’s Shipper Packet Performance Accuracy percentage and difference between the DPRO Shipper Quality Control Rate variance error (12 Month period ending September 2019= 99.8% and 2.0%).

5.1 Response to Trouble Tickets: GENERAL: In the event a Recruit’s Shipper Packet is found to have an error (e.g. missing a document) the ARNG-Training Liaison Non-Commissioned Officer (LNO) located at a training installation (either BCT or AIT) will generate a “Trouble Ticket” in Vulcan’s LNO Module (see Vulcan User Guide Section 5.4). However, if a Recruit is missing a document in their Shipper Packet, the ARNG-LNO can search the Recruits’ case file in Vulcan (see Vulcan User Guide Section 4.2.3). If the ARNG-LNO locates the document in Vulcan, a Trouble Ticket will not be generated. Once a Trouble Ticket is generated a Recruit is removed from the process or put in a hold status which may cause a Recruit to be unable to attend training. This training distraction historically has lead to motivational issues and has lead to the Recruit dropping out, thus becoming a training pipeline loss.

5.1.1 The Contractor shall use Vulcan to address and fix Trouble Tickets to the performance standards addressed in the performance standard in the “Trouble Ticket Response Performance Matrix” below.

T rouble Ticket Response Performance Matrix

Quality Level) Very Good (Performance Standard)

Exceptional

48 hours or below

5.2 The Contractor shall create a Monthly Status Report (MSR). A Contractor’s sample of the report shall be submitted to the COR and Contracting Officer for review and approval at the Post-Award meeting. The MSR shall include, at a minimum: (1) Data Trend Reports (see Section 5.7); (2) Quality Assurance Plan/Oversight/Process Improvements activities/issues (see Section 5.10); (3) Shipper Packets Reports; (4) Trouble Tickets Reports; (5) Training seat Management activities/issues (see Section 5.8); (6) Retention Reports (see Section 5.9); and (7) Recommendations (see section 5.21). The MSR shall be submitted for approval to the COR via email by the 5th of each Month.

5.3 The Contractor shall communicate with the Initial Active Duty Training (IADT) Manager, MEPS Guidance Counselor (GC) and ARNG-LNCO regarding Recruits issues to ensure Shipper Packets and Trouble Tickets are properly administrated. A summary to these activities shall be provided to the COR in the MSR.

5.4 The Contractor shall work with state/territory Recruiting and Retention Commanders (RRC), and the RSP Commanders and RSP Cadre located at each RSP location in an effort to create compliant Shipper Packets. The Government will provide contract information for all relevant Government personnel at the Post-Award Meeting. A summary to these activities shall be provided to the COR in the MSR.

5.5 The Contractor shall collect, upload, track, and analyze data and reports in Vulcan, to ensure the RSP Metrics are updated (see at a minimum, RSP Leaders Guide v7 and Vulcan User Guide Sections 4.1- 4.2.4, 5.1-5.3, 5.4.2- 5.4.5, and Section 6 and 10 in its entity). The Contractor shall use the DPRO Help Desk (see DPRO Quick Guide Section 4.1) and Vulcan Help Desk (see Vulcan User Guide Section 7) to address system errors/issues. The Contractor shall also provide any system recommendations for Vulcan or RMS to the help desk after written approval via email from the COR.

5.6 The Contractor shall use Army Training Requirements and Resources System (ATRRS) to monitor if a recruit in BCT/AIT is in an "In-Training Pending Action" (e.g. discharge, medical issues, or motivation issues). The Contractor shall email a State’s RRC and/or the RSP Commander for any recruit’s status change(s) and then update the recruit file in Vulcan.

Historically, access to ATRRS is limited to one Contractor employee. The Contractor shall provide an In-Training Pending Action Report as an attachment to the MSR.

5.7 The Contractor shall use RSP Metrics to draft the Data Trend Report in PowerPoint and Excel format. The Data Trend Report shall include at a minimum the following reports: (1) Shipper Quality Control-LNO Trouble Ticket Historic Quality Contract Rate; (2) IET Training Seat Management; (3) IET Success Rate; (4) RSP Negative End Strength (NES); (5) Solider Issue Resolutions; and (6) Summary/Analysis. The Data Trend Report will be provided to the COR as part of the MSR.

5.8 Training Seat Utilization Services: GENERAL: The Contractor provides immediate administrative support and analysis to determine and identify the necessary action required to assure training seat management (i.e. training availability slots are not wasted) of all Recruits/ Soldiers assigned to the RSP. Historically, Recruits have been able to adjust their actual ship date to BCT/AIT under special circumstances (approximately 3,500 a year). Successful utilization of Vulcan and the Recruit Quota System (REQUEST) (see User Manual at ATTACHMENT 5) has resulted in a cost savings to the Government and a reduction of Training Pipeline Losses. The services under this section have historically been provided by two Contractor employees who provide reports, and recommendations to ensure the Government is managing available training seats effectively.

5.8.1 In the event a Recruit requests a new ship date and after Government personnel have provided counseling to the Recruit, the Contractor shall update Vulcan’s Ship Date Management tab (see Section 5.2.3 of the Vulcan Users Guide) with the Recruits approved/requested ship dates.

5.8.2 The Contractor shall monitor Vulcan for Ship Date Management requests. Upon receipt of a Ship Date Management request, the Contractor shall add the Recruit information to Ship Date Management Roster to include at a minimum: (1) Recruit’s name; (2) State; (3) Strength Maintenance Advisory Council (SMAC); (4) Original Ship Date; (5) MOS; (6) Status, and (7) comments. The Contractor shall email the Ship Date Management Roster to the COR and the Recruiting Operations Branch (ROB)-POC with the Date Range and Recommendation Report below.

5.8.3 The Contractor shall use REQUEST to locate all possible available ship dates according to the Recruit’s availability and Military Occupation Specialty (MOS). The Contractor shall correspond with the Recruit’s RSP Government personnel and the Recruit to figure out a possible date that would be favorable to both parties. The Contractor will then create and submit a Ship Recommendation Report, with at a minimum; date ranges, recommendation, and support summary of the recommended date and email it to the COR and ROB-POC with the Ship Date Management Roster in Section 5.2.8 daily.

5.8.4 After approval has been given by the COR and/or the ROB-POC, the Contractor shall reserve the approved new ship date for the recruit and update Vulcan accordingly. The Contractor will then email a copy of the reservation in REQUEST to the COR, ROB-POC, and the Recruit’s RSP State Personnel. The Contractor shall provide a summary to this task in the

MSR.

5.9 Basic Training Site Support Services: The contractor shall provide one contractor at each of the basic training installations (FT Benning, GA, Ft Leonard Wood, MO, FT Jackson, SC & FT Sill, OK) to work directly with the ARNG-LNCO. The employee will be responsible for providing immediate administrative support and quality assurance functions including, but not limited to, providing data pertinent to the shipping process in support of ARNG Soldiers attending Initial Active Duty Training (IADT). Communicate with state RSP contractors and RSP Cadre about administrative inconsistencies and or errors that require action for Soldiers to continue their training path.

5.10 RSP Retention Services:

5.10.1 The Contractor shall conduct statistical and trends analysis using DPRO and RMS to create and provide the National Retention Notes Report and State Retention Notes Report. Both Reports shall contain at a minimum the following sections: (1) reenlistment mission percentage performance; (2) losses by reason (Vulcan and DPRO) (3) attrition rates; (4) first term attrition; (5) 90-day retention alerts; (6) Flagged (suspension of favorable action); (7) retention eligible population; and (8) expired ETS (see Retention Leaders Guide, Attachment 11). The Retention Notes shall include an attached EXCEL document with a detailed breakdown for each section. The Contractor shall provide the National Retention Notes Report to the OR via email on Mondays by 4:00 PM EST, unless on a federal holiday (delivered the following day). The Contractor shall provide the State Retention Notes Reports as requested by the COR within 48 hours, historically 4-5 a week. In the event the Contractor has an issue with RMS, the Contractor shall submit a Help Desk Ticket’s using the “Contact Us” hyperlink.

5.10.2 The Contractor shall provide State specific retention data analysis and statistical data for the RSP Quick Facts Report (see Section 5.12 below).

5.11 The Contractor shall ensure the terms of their Quality Assurance Plan (QAP) are followed. The Contractor shall document any quality assurance plan activities (e.g. periodic site visits to inspect subordinates, any deficiencies, issues, and mitigations) and provide activities information to the COR in the MSR. The Contractor shall report any known important problems/issues immediately to the COR via email or phone.

5.12 The Contractor shall draft and maintain the “Month Disposition Report.” The Monthly Disposition Report is an Excel document using the data in Vulcan reports tab (see Vulcan User Guide Section 4.2.3.4). The Monthly Disposition Report shall be provided to the COR as an attachment to the MSR.

5.13 The Contractor shall create and provide a state specific RSP Quick Facts Reports. The Quick Facts Reports are requested by the Government and have historically been provided 4-5 times a week. The Quick Facts Report will be requested by the COR and shall be emailed within 24 hours.

5.14 The Contractor shall create and provide the National GC Shipper QC Report using data from Vulcan as demonstrated on the redacted copy of this report provided in ATTACHMENT 9. The National GC Shipper QC Report shall be emailed to the COR by the 14th of each month.

5.15 The Contractor shall hold a “RSP Weekly Conference Call” each Monday at 1:00 PM EST, except federal holidays. Any RSP Weekly Conference Calls that occur on a federal holiday shall take place the following day. The RSP Weekly Conference Calls shall be done using a conference call service that includes access via a phone number, identification number, and PIN number. In preparation of the RSP Weekly Conference Call, the Contractor shall provide the Government a “RSP Weekly Conference Call Agenda” prior to the call at 10:00 AM EST. Format for the RSP Weekly Conference Call Agenda will be determined at the Post- Award Meeting.

5.16 The Contractor shall hold a RSP Quarterly SYNC Meetings (SYNC Meetings) between the Contractor and Government personnel. The meetings shall occur within the first two weeks of each quarter at Arlington Hall Station the Professional Education Center (PEC) in Little Rock, Arkansas or an Army Basic Combat or Advanced Individual Training location. Exact location will be provided by the COR 60 (sixty) days prior to the meeting. The Contractor shall provide an RSP Quarterly SYNC Meetings Agenda thirty (30) calendars days before the meeting in the format agreed to at the Post-Award Meeting.