Front_Desk_combined_synopsis_solicitation.pdf

United States Army Garrison (USAG) Italy-Vicenza

ARMY COMMUNITY SERVICE

Front Desk Services

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart

12.6, Streamlined Procedures for Evaluation and Solicitation of Commercial Items, as supplemented with additional information included in this notice.

This announcement constitutes the only solicitation; quotes are being requested and a separate written solicitation will not be issued. The Government is releasing this combined synopsis/solicitation electronically via FedBizOpps only. The solicitation number is W912PF-18-Q-0016 and this solicitation is issued as a Request for Quote (RFQ).

The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition

Circular (FAC) 2005-66 Effective April 1, 2013.

The North American Industry Classification System (NAICS) code assigned to this project is 624190 – Other

Individual and Family Services.

This requirement is not set aside for small business.

The solicitation includes 8 CLINS, including Options that are separately priced. There will be one (1) twelve month base period and four (4) twelve month Option periods.

The Government anticipates the award being a Firm Fixed Price contract to provide front desk services in support of the USAG Italy Community members, Active Duty Soldiers, Department of Defense Civilians, Retire military and their family members as needed.

The Place of Performance will be on Caserma Ederle, Vicenza, Italy.

The provision at 52.212-1, Instructions to Offerors -- Commercial, and the addendum to 52.212-1 apply to this acquisition; for reference see attached solicitation.

The provision at 52.212-2, Evaluation -- Commercial Items, apply to this acquisition; for reference see attached solicitation.

The provision at FAR 52.212-3, Offeror Representations and Certifications -- Commercial Items (Dec

2012), applies to this acquisition.

The Provision at FAR 52.204-7 Alt I, System for Award Management, applies to this acquisition: to be awarded a Government contract the offeror MUST:

i. Have a DUNS number (Dun & Bradstreet); Phone: 01-28-455-379;

-American: http://fedgov.dnb.com/webform);

-Italian: https://www.dnb.it

ii. Have a CAGE/NCAGE number

-American Contractor: CAGE code will be generated upon completion of SAM registration.

-Italian Contractor: NCAGE code can be obtained via https://www.siac.difesa.it/tiki/tikiindex.php?page=NCAGE

iii. Be registered in the System for Award Management (SAM) website (https://www.sam.gov/portal/public/SAM/)

Please ensure that your firm is registered with SAM and that all information is current. If you are not registered or your information is not current, you need to go to https://www.sam.gov/portal/public/SAM/ and fill out a web based application. You must have a DUNS number in order to start this process. If you do not have a DUNS number, you can obtain one at http://www.dnb.com/. It takes two to three business days to receive a DUNS number and two to three business days to receive a CAGE code. Please begin the process as soon as you receive this RFQ in order to speed up the contracting process in the event that you are the winning bidder. Both requirements are free of charge.

The Clause at DFARS 252.232-7006, Wide Area Workflow Payment Instructions, applies to this acquisition: all firms must be registered in Wide Area Workflow (WAWF) at https://wawf.eb.mil at time of quote submittal.

The clause at 52.212-4, Contract Terms and Conditions -- Commercial Items and the addendum to 52.212-

4, apply to this acquisition.

The clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive

Orders - Commercial Items, applies to this acquisition. The below FAR clauses cited in the clause at

52.212-5 are applicable to the acquisition:

52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017)

(section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub.

L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78 (19 U.S.C.

3805 note)).

52.204-10, Reporting Executive Compensation and First-Tier Subcontract

Awards (Oct 2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

52.209-6, Protecting the Government's Interest When Subcontracting with

Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31

U.S.C. 6101 note).

52.222-50, Combating Trafficking in Persons, Alternate I (March 2, 2015) of 52.222-50 (22 U.S.C. chapter 78 and

E.O. 13627).

http://fedgov.dnb.com/webform)%3B http://www.dnb.it/ http://www.siac.difesa.it/tiki/tikiindex.php?page=NCAGE https://www.sam.gov/portal/public/SAM/ http://www.sam.gov/portal/public/SAM/ http://www.dnb.com/

52.223-18, Encouraging Contractor Policies to Ban Text Messaging While

Driving (Aug 2011) (E.O. 13513).

52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

52.232-18, Availability of Funds

52.232-33, Payment by Electronic Funds Transfer—System for Award Management (July 2013) (31 U.S.C. 3332).

All clauses and provisions may be accessed electronically at http://farsite.hill.af.mil and http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html.

OFFER DUE: Transmission of offers in response to this RFQ, shall be submitted as an electronic version in

Microsoft Word, or PDF, via email not later than 1200 P.M. Central European Time on Monday, 23

April 2018, to the following email addresses:

francesca.candia.ln@mail.mil and Raquel.o.blankenhorn.civ@mail.mil http://farsite.hill.af.mil/ http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html mailto:francesca.candia.ln@mail.mil mailto:.blankenhorn.civ@mail.mil

AMOUNT

Front Desk Services

FFP

Provide Front Desk Services, in accordance with the attached Performance Work Statement (PWS).

FOB: Destination

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE

0001 12 Months

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1001 12 Months OPTION Front Desk Services

FFP

2001 12 Months OPTION Front Desk Services

FFP

3001 12 Months OPTION Front Desk Services

FFP

4001 12 Months OPTION Front Desk Services

FFP

AMOUNT

Contractor Manpower Reporting (CMR)

FFP

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Front Desk Services" via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2017.

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500) the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and the contract CLIN will be priced at $0.00.

PURCHASE REQUEST NUMBER: 0011137392

PSC CD: U009

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE

7500 1 Job http://www.ecmra.mil/

7501 1 Job OPTION Contractor Manpower Reporting (CMR)

FFP

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the " Front Desk Services " via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2017.

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500) the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, 7502 1 Job OPTION Contractor Manpower Reporting (CMR)

FFP

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the " Front Desk Services " via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2017.

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500) the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, 7503 1 Job OPTION Contractor Manpower Reporting (CMR)

FFP

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the " Front Desk Services " via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2017.

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500) the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, 7504 1 Job OPTION Contractor Manpower Reporting (CMR)

FFP

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the " Front Desk Services " via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2017.

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500) the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, NOTE TO QUOTERS:

The Contractor is not a United States Government employee and will operate independently with no supervision in performing these tasks.

Government employee rights, benefits, requirements, or other conditions of employment are not applicable to the Contractor. These aspects are found solely in the provisions of the individual’s Government contract. The Contractor is responsible for his/her own continuing education or training requirements and is expected have the requisite skills to perform immediately. While interaction is required to obtain task requirements, the Contractor will utilize their own skills and initiative to accomplish these task requirements. The Contractor will communicate with the designated COR for task assignments and any questions in regard to the work place.

Additionally, given that it is NOT employment, but a CONTRACT you cannot “quit” or change contracts without incurring severe penalties from the Government, as allowed in the terms and conditions contained herein. If you are a spouse of a military or civilian employed min Vicenza, Italy area, and have a known or projected rotation date (PCS) for leaving the area, please provide this at the time of quote. If your quote is accepted by the Government and you are awarded a contract. The PCS date will be used to determine the actual period of performance.

It forbidden by US Contract Law to be a Government Employee or Military member and hold a Government contract.

PERFORMANCE WORK STATEMENT

For

ARMY COMMUNITY SERVICE

Front Desk Services

1. SCOPE OF WORK: The ACS Front Desk Services contractor (hereafter referred to as the "Contractor") will provide front desk services in support of the USAG Italy Community members, Active Duty Soldiers, Department of Defense Civilians, Retire military and their family members as needed.

2. LOCATION OF SERVICES: Service shall be performed at the Davis Hall Family Readiness Center, ACS Center, Building 108, Caserma Ederle.

3. HOURS OF OPERATION: Normal office hours at ACS are 0800 - 1700, Monday through Friday, excluding U.S. Federal Holidays.

The contractor shall work no more than 35 hours per week, excluding U.S. Federal Holidays; or any day the ACS is closed in its entirety.

The contractor is not authorized overtime under this contract.

4. ABSENCES: If the contractor is unable to perform services, s/he must coordinate the absence with the ACS Contracting Officer’s Representative (COR). The contractor may subcontract out all or part of these services, given that the COR approves the subcontractor in advance, and the contractor has previously trained the subcontractor on all the services provided under this contract. The subcontractor is required to meet all of the same qualifications as the contractor.

5. QUALIFICATIONS: The contractor must possess:

(a) The contractor shall have a minimum of a two year (Associate’s) Degree. College transcripts from an accredited university are required.

(b) The contractor shall have a minimum of 1 year documented and verifiable work experience in office administration; answering phones, fax and copier machines, and providing customer service.

(c) The contractor should be fluent in English (speaking, writing, and reading). Exhibit the ability to communicate in the English language, with resume, reference and/or proof of education.

(d) Experience with Microsoft Office Suite, Windows.

6. QUALITY CONTROL: The contractor shall establish a quality control program to ensure that the requirements of the contract are accomplished as specified. The initial plan shall be presented to the COR within 30 days of contract award for approval. Subject to approval by the COR, any subsequent modifications shall be made as required or to respond to concerns of the COR. Quality controls will include the following as a minimum:

(a) A method of obtaining feedback from clients on a predetermined basis, to be submitted to the COR on a weekly basis.

(b) A means to ensure client confidentiality.

7. CONFIDENTIALITY: Army Community Service contractors perform services in a highly sensitive environment, representing the Department of Army in confidential and highly sensitive matters. The contractor will have extensive dealings with the public. All matters discussed in ACS in relation to these services must remain confidential, and not be repeated or disclosed outside of the office without the express advance written approval by the COR.

(a) Proper confidentiality shall be maintained regarding personal information of clients and volunteers, to include social security numbers, telephone numbers, and any other personal information.

(c) Breach of confidentiality shall be grounds for immediate contract termination.

8. PHYSICAL SECURITY:

(a) The contractor shall adhere to established physical security and internal control procedures. Access to office areas shall be monitored and limited to authorized personnel.

(b) The contractor shall secure all files or records before leaving her/his office for a prolonged periods.

(c) The contractor shall be responsible for securing any building or work area of which s/he is the last user of the day. Locking of external doors and windows is necessary when leaving the facility.

(d) The contractor shall be responsible for any keys issued to her/him and shall pay for all costs incurred if lost, such as the replacement of installation locks. All keys issued shall be returned to the COR upon expiration/termination of the contract.

9. SECURITY REQUIREMENTS:

AT Level I Training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 30 calendar days after the contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR prior to issuance of Installation Access Passes.

AT Level I Awareness Training is available online at http://jko.jten.mil/. New employees must complete the training within 30 calendar days of their reporting for duty and submit certificates to the COR within 30 days after completion of the training.

Access and General Protection/Security Policy and Procedures. (This standard-language text is for contractor employees with an area of performance within an Army-controlled installation, facility, or area.) The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplish by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

All contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete DOD information assurance awareness training before access to the information system and then annually thereafter.

In accordance with AR 530-1, new contractor employees must complete Level I OPSEC training within 30 calendar days after they report for duty. All contractor employees must complete annual OPSEC awareness training.

All contractor employees and associated subcontractor employees must complete DOD information assurance awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DODD 8570.01, DOD 8570.01-M, and AR 25-2 within 6 months after being employed.

iWATCH/iSALUTE Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH/iSALUTE program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days after the contract is awarded and within 30 calendar days after new employees commence contract performance, with the results reported to the COR.

Combat Trafficking in Persons: IAW FAR 52.222-50 The United States Government and the United States. The Department of Defense (DOD) has adopted a zero tolerance policy regarding trafficking in persons. Contractors, subcontractors and their employees shall not:

Engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract or use forced labor in the performance of the contract.

10. GENERAL CONTRACT SERVICES: Contractor shall accomplish the following in conjunction with the specific contract services detailed herein:

(a) The contractor shall maintain an organized and clean working area.

(b) Direct clients to other ACS sections for additional services.

(c) Update existing information material and community phone numbers.

(d) Contractor is required to keep abreast of the USAG Vicenza mission, polices and resources.

(e) The contractor shall be responsible for securing any building or work area of which he/she is the last user of the day. Locking of external doors and windows is necessary when leaving the facility.

(f) The contractor shall perform general administrative, customer services and organizational tasking support of operations, programs and services provided by ACS.

11. SPECIFIC TASKS: The contractor shall provide all the necessary services and materials, except as otherwise provided for in this contract, to provide ACS front desk services. The contractor shall provide the following specific tasks:

(a) Meet and greet customers.

(b) Knowledge of ACS, USAG Vicenza and MWR services.

(c) Prepare required monthly reports and submit them to COR by the fifth of each month. Input simple contacts (i.e. customer uses fax machine or using ACS phone to make a call, etc. Customer contact duration is less than 15 min.) in the Client Tracking System (CTS) on a daily basis. Comprised of customer name, rank, date of birth, unit phone and information.

(d) Contractor shall provide copies of her/his training certificates to the COR immediately following any training performed. (i.e., Customer Service from MWR Academy, CTIP yearly training, Annual Cyber Awareness.)

(e) Maintain calendar and classroom reservations.

12. GOVERNMENT FURNISHED PROPERTY (GFP)/SERVICES: The Government may provide to the contractor for use in connection with this contract the following:

(a) Building – sufficient workspace for one contractor, plus additional space as needed and as facilities allow.

(b) Access to a Class A telephone.

(c) Heat, light, and other utilities.

(d) Access to a computer with printer for contractor utilization, as well as sharing of other office equipment (i.e. fax machine, copy machine, etc.) and supplies as needed and available.

(e) Standard U.S. Army and Government forms and regulations as required.

(f) Office furniture, to include desk, chair, computer, and filing cabinet.

(g) Printing of special forms as needed and approved for use by the Printing and Publications Office.

(h) The Government property made available under this contract shall be for use only in the performance of the contract.

(i) The Government will not be responsible in any way for damage to the contractor’s supplies, materials, equipment, or personal belongings brought into the building, workplace, or on to the grounds due to fire, theft, accident, or other disaster.

(j) Inventory of property will be prescribed by relevant regulation. A complete inventory of all property furnished or purchased by the Government with Government funds will be taken by contractor, witnessed by COR or his/her representative, and reconciled with the community property books. The contractor will be liable for all shortages resulting from contractor negligence.

13. CONTRACTOR FURNISHED PROPERTY: The contractor shall provide her/his own transportation and all necessary equipment to fulfill this contract if not provided as GFP. Supplies not available through Government channels can be purchased at the contractor’s expense. The Government will not be responsible in any way for damages to the contractor’s supplies, materials, equipment, or to personal property because of fire, theft, accident, natural disaster, or other events.

14. CONDUCT: The contractor shall:

(a) Not, through her/his conduct or behavior, engage in activities, which negatively reflect on the office for which the contractor will perform services for the community.

(b) Comply with the Organizational dress code.

(c) Conduct all business and discussion in a professional manner; maintain decorum and language conducive to the conduction of business in a Government setting.

(d) Wear a nametag identifying her/himself as a contractor, and if allowed access to a Government computer must ensure that in all correspondence the contractor ensures that she/he identifies her/himself as a contractor.

15. QUALITY CONTROL: The contractor will adhere to the COR approved quality control program to ensure that the requirements of this contract are accomplished as specified.

16. PERIOD OF PERFORMANCE: One base year of twelve (12) months, with four one-year option periods.

17. PAYMENT: The contractor will submit invoices via WAWF to the COR or other designated Government Representative on a monthly basis, who in turn will certify that services were provided and the invoice is appropriate for payment.

18. ACRONYMS:

ACS Army Community Service ASAP Army Substance Abuse Program AER Army Emergency Relief APF Appropriated Funds AR Army Regulation ARC American Red Cross ASACS Adolescent Substance Abuse Counseling Service AVCC Army Volunteer Corps Coordinator CDS Child Development Services CPAC Civilian Personnel Advisory Center DMWR Director of Morale, Welfare and Recreation DGC Deputy Garrison Commander DoDDS Department of Defense Dependent Schools EPC Emergency Placement Care ERP Employment Readiness Program FAP Family Advocacy Program FCC Family Child Care GFP Government Furnished Property IAW In Accordance With MTF Medical Treatment Facility NAF Non-Appropriated Funds NLT No Later Than PO Private Organization PWS Performance Work Statement SO Surveillance Officer SOP Standard Operating Procedure VCC Vicenza Community Club YS Youth Services

19. GOVERNMENT POINTS OF CONTACT:

CONTRACT SPECIALIST (CS):

NAME:

PHONE #

FAX #

E-MAIL

CONTRACTING OFFICER REPRESENTATIVE (COR)

NAME: Jenny Sposato

PHONE # 634-8525

FAX # 634-7684

E-MAIL Jenny.p.sposato.civ@mail.mil

20. SAFETY: The contractor shall be aware of local safety requirements and ensure that all reasonable efforts are made to protect all persons from harm and U.S. Government property from damage.

21. CONTRACTOR MANPOWER REPORTING (CMR) (CLIN 7500):

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "ACS Front Desk Services" via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2017. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500) the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and the contract CLIN will be priced at $0.00.

22. PERFORMANCE REQUIREMENTS SUMMARY

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum levels of service required for each requirement. These thresholds are critical to mission success.

REQUIRED

SERVICE PWS PERFORMANCE

STANDARD SURVEILLANCE PERFORMANCE

COMPLIANCE

REMEDIES

Front Desk PWS1 The contractor shall comply with PWS provisions relating to management and administration operations.

100% inspection and customer complaint

100% Paragraph (e) of the FAR clause

Specific Tasks PWS 11 c.

Prepare required monthly reports and submit to COR by the 5th of each month

100% inspection 95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

General office and Administrative Services

PWS 10

a.

The contractor shall maintain and organize his/her working area.

100% inspection 95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Contractor Management Reporting

PWS 21 The contractor shall report all contractor labor hours required for the performance of this contract.

100% inspection 95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Combating in Human Trafficking. The contractor will be made aware and shall not engage in any type of trafficking in persons IAW, PGI 222.17 and FAR clause 52.222-50

PWS # The contractor shall notify its employees of the US Government’s policy prohibiting trafficking in persons and the actions that will be taken against employees or agents for violations of this policy.

Contractor shall maintain 100% compliant at all times.

100% inspection 100% Paragraph (e) of the FAR clause.

ADDENDUM TO 52.212-1: INSTRUCTIONS TO OFFERORS

a. The offeror(s) shall provide a written offer (IN ENGLISH) that MUST address each of the factors listed below.

The US Government intends to evaluate offers and award a contract without discussions. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. Quotes shall be submitted electronically, the solicitation number shall be referenced in the subject line. Submissions shall be emailed to both:

francesca.candia.ln@mail.mil AND Raquel.o.blankenhorn.civ@mail.mil

b. The Offeror shall provide the following documents:

1) A resume that shall address all the non-price factors listed below:

a. A minimum of a two year (Associate’s) Degree. College transcripts from an accredited university are required.

b. A minimum of 1 year documented and verifiable work experience in office administration; answering phones, fax and copier machines, and providing customer service.

c. Fluency in English (speaking, writing, and reading). Exhibit the ability to communicate in the English language, with resume, reference and/or proof of education.

d. Experience with Microsoft Office Suite, Windows.

2) At least one (1) but not more than three (3) Past Performance Questionnaires (Attachment #1), showing evidence of successful past performance of the offeror within three (3) years from the solicitation release date, in services in the area of office administration

3) One (1) copy of the entire solicitation, with fill-in areas completed. The Offeror shall submit firm fixed pricing per each Contract Line Item Number (CLIN). The Offeror shall ensure that prices are entered for all CLINs for which space has been provided. Offeror shall enter a unit price and total price for each CLIN (base plus option CLINs).

c. SINGLE AWARD. The Government intends to make a single award; therefore, offers must be submitted for all the line items indicated in the solicitation. No award will be made for less than the full requirements shown in the solicitation. Any offeror offering less than all of the solicitation requirements may be precluded from consideration for award if the Contracting Officer elects to make an award without opening discussions.

d. SUBMISSION OF OFFERS IN EURO OR DOLLAR CURRENCY. Offers submitted in response to this solicitation shall be in terms of EURO or DOLLARS. Offers received in other than EURO or USD shall be rejected.

mailto:francesca.candia.ln@mail.mil mailto:Raquel.o.blankenhorn.civ@mail.mil

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

1. Technical: to be considered acceptable, the offeror shall provide a resume that addresses a minimum of a two year

(Associate’s) Degree; a minimum of 1 year documented and verifiable work experience in office administration;

fluency in English (speaking, writing, and reading) and experience with Microsoft Office Suite, Windows.

2. Past Performance: to be considered acceptable, Offeror(s) must demonstrate successful past performance of the offeror as evidenced by performance within three (3) years from the solicitation release date in the areas of Office administration.

Offerors with no relevant past performance history, or for whom information on past performance is not available, will be evaluated neither favorably nor unfavorably on past performance and will receive a neutral rating.

3. Price.

a. Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

b. A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.