PWS_W912PB-17-T-3198_(FINAL).pdf

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PERFORMANCE WORK STATEMENT (PWS)

ARMY COMMUNITY SERVICE (ACS) LIAISON (STORCK)

Part 1

General Information

The ACS Liaison (hereafter referred to as Contractor) provides administrative and operational deliverables in support of US Army Garrison Ansbach, ACS. The mission of ACS is to facilitate the commander’s ability to provide comprehensive, coordinated, and responsive services that support readiness of Soldiers, civilian employees, Retirees, and their Families. This position requires a background check and the ability to obtain and maintain a Common Access Card, in order to access required computer systems.

1. Introduction: This is a non-personal services contract to provide administrative support. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Background: ACS staff work closely and collaboratively with military command, military law enforcement personnel, medical staff, family center personnel and chaplains, as well as civilian organizations and agencies.

Contractor shall be responsible for providing administrative assistance and ACS information and referral as needed, to the United States Army Garrison Ansbach, Germany, ACS, with responsibility for performing a wide variety of routine office administrative/clerical tasks during the period of September 15th, 2017 through September 14th, 2018 with two option years.

1.2. Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO).

1.2.1. Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Part

6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors.

1.2.2. Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. German, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3. Objectives: Provide basic information, referral, and liaison between customers and Army Community Service offices worldwide. Monitor and report customer referrals as required. Provide service that meets the required Directorate Family, Morale, Welfare and Recreation, ACS customer service standards. Answer phones, use a variety of office equipment, prepare and maintain phone/fax/visitor logs, check email and incoming messages, provide professional response, track data, assist with accreditation file preparation, file accreditation materials in accordance with standards in electronic and hard copy files, and perform a variety of other administrative tasks.

1.4. Functional Areas: The Contractor shall be responsible for providing the ACS Director (ACSD) and the ACS staff ongoing reception and clerical coordination services as described in Part 5 of this Performance Work Statement.

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1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years. The Period of Performance reads as follows:

Base Year Option Year I Option Year II

1.6. Management and Administration:

1.6.1. Phase In /Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30 day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.2. Contractor Management: N/A

1.6.3. Contractor Responsiveness: N/A

1.6.4. Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.6.5. Hours of Operation: The contractor is responsible for conducting business, between the hours of 9:00 a.m.

and 12:00 pm, and 1:00 pm to 4:00 p.m. Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.6. Recognized Holidays: Contractor will work on local holidays that are not recognized US Holidays. The Contractor will not perform services on the following recognized US holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.7. Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.8. Quality Control: N/A.

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1.6.9. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with a Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.10. Place of Performance: The work to be performed under this contract will be primarily performed at USAG Ansbach Storck Barracks Building 6510, Illesheim, Germany, with occasional requirements at military installations within the USAG Ansbach.

1.6.11. Type of Contract: See 52.216-1 in basic contract.

1.6.12.1. Security Program: Contractor personnel performing work under this contract must have a local background check, and a National Agency Check with inquiries, which includes FBI fingerprints. The backgrounds must be initiated within 5 days post-award, and the Contractor must maintain the level of security required for the life of the contract. Because of this requirement, this contract may not be awarded to a non-US citizen who has not resided in Germany for at least one year.

1.6.12.1.1. AT Level I Training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 30 calendar days after the contract start-date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after training is completed by all employees and subcontractor personnel. AT Level I awareness training is available online at https://atlevel1.dtic.mil/at.

1.6.12.1.2. AT Awareness Training for Contractor Personnel Traveling Overseas. Specific AOR training content may be directed by the USEUCOM Commander, with the USAREUR ATO being the local POC.

1.6.12.1.3. Access and General Protection/Security Policy and Procedures. The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.12.1.4. iWATCH/iSALUTE Training. The contractor and all associated subcontractors will brief all employees on the local iWATCH/iSALUTE program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days after the contract is awarded and within 30 calendar days after new employees commence contract performance, with the results reported to the COR within 30 calendar days after the contract is awarded. According to AR 530-1, new contractor employees must complete Level I OPSEC training within 30 calendar days after they report for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.12.5. Information Security Training: All contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete DOD information assurance awareness training before access to the information system and then annually thereafter.

1.6.12.6. For Contracts That Require OPSEC Training. According to AR 530-1, new contractor employees must complete Level I OPSEC training within 30 calendar days after they report for duty. All contractor employees must complete annual OPSEC awareness training.

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1.6.12.7. For Information Assurance (IA)/Information Technology (IT) Training. All contractor employees and associated subcontractor employees must complete DOD information assurance awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DODD 8570.01, DOD 8570.01-M, and AR 25-2 within 6 months after being employed.

1.6.13. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.14. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.6.15. Special Qualifications: In addition to the citizenship or residency requirement of 1.6.12, personnel performing work in accordance with this contract must possess demonstrated proficiency with common computer software (i.e. MS Word, Excel, Power Point, email and internet applications); fluency in the English language;

ability to read, write and comprehend English language documents such as Army Regulations, Standard Operating Procedures and similar documents. Must be able to provide customer service interaction, both internally and externally, in accordance with the US Army DFMWR Operation Excellence standards.

1.6.16. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.17. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

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1.6.18. Key Personnel: N/A.

1.6.19. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. In accordance with Army in Europe Regulation 27-715, contractors will provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations.

1.6.20. Contractor Travel: N/A.

1.6.21. Other Direct Costs: N/A.

1.6.22. Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.23. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.24. Safety: Contractor personnel shall be provided a workplace that is free of safety and health hazards.

Seasonal safety training will be provided by ACS for all contractors in the workplace. Contractors and their employees will be aware of the provisions of Army Regulation 385-10 and Army in Europe Publication 385-10.

The U.S. Government shall not be responsible for any injuries sustained by the contractor while in the performance of this contract. All contractors will abide by the Contractors Safety Manual and manual will be available to each contracted employee prior to work.

1.6.24.1. Safety Plan and Program: N/A.

1.6.25. Environmental Compliance: N/A.

1.6.25.1. Environmental Compliance Plan and Program: N/A.

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1. Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2. Acronyms:

ACOR Alternate Contracting Officer's Representative ACS Army Community Service AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence

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CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DFMWR Directorate of Family, Morale, Welfare and Recreation DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1. Services: The Government will provide all training required to comply with regulatory requirements of this contract, other than training to meet the basic requirements for award.

3.2. Facilities: The Government will provide suitable facilities where work is to be performed. Work shall not be executed outside of the designated Government-provided facilities.

3.3. Utilities: The Government will provide all utilities at the worksite. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment: The Government will provide all equipment required for execution of the contract, to include telephone, fax, computer hardware, software and connectivity.

3.5. Materials: The Government will provide such expendable materials (pens, paper, and print toner) as well as access to all regulatory publications and SOPs as are required for execution of this contract.

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PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Facility Clearance: The Contractor shall obtain and maintain a National Agency Check with Inquiries (NACI), (includes FBI fingerprints) with favorable adjudication, or clearance at a Program Review Board. The Contractor’s employees, performing work in support of this contract shall have been granted the same adjudication or clearance.

4.3. Materials: N/A.

4.4. Equipment: N/A.

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PART 5

SPECIFIC TASKS

5.1. Basic Services: The Contractor shall be responsible for providing the ACSD and the ACS staff information, reception and clerical coordination services. Promote and coordinate the full range of ACS services to military personnel and their families, civilians, contractors, and retirees at US Army Garrison Ansbach Storck Barracks.

Greet, intake, refer individuals and Families on all facets of community resources as needed. Complete various administrative tasks associated with an ACS.

5.2. Recurring Services: The contractor shall provide services for the ACSD as enumerated here and in Part 7.2 of this Performance Work Statement.

5.2.1 Daily Contact Log. A daily contact log will be maintained and electronically sent to ACS Katterbach Information and Referral at the end of each business day..

5.2.2. Daily Phone Log. A daily phone contact log will be maintained and electronically sent to ACS Katterbach Information and Referral at the end of each business day

5.3. On-Demand Services:

The contractor shall provide clerical and administrative tasks to include, but not limited to, the following:

Answering telephones; operating reproduction equipment; responding to Requests for Information (RFI) concerning the organization’s programs and functions; using office automation equipment and associated office automation, equipment, software and applications; assisting with preparation / updating of materials for the ACS accreditation review.

The contractor shall be required to type military memorandums, endorsements, informal memorandums, memorandums for record and letters, and shall be familiar with the proper assembling of military correspondence.

All correspondence must be prepared in accordance with Army Regulation 25-50, and any errors must be corrected within one hour.

The contractor and all subcontractors shall become familiar with the e-mail system within 30 days of the start of the contract. Familiarity with the email system is achieved by completion of DOD Cyber Security Awareness Training at https://ia.signal.army.mil/DoDIAA/default.asp and executing an Acceptable Use Policy agreement.

The contractor shall check e-mail for incoming messages daily and forward as necessary. Any direct emails sent by contractor must include the ACSD in the cc: line.

The contractor will have no responsibilities which could be construed as policy setting.

The contractor shall follow the pertinent Standard Operating Procedures (SOP) for ACS with all work performed.

5.4. Functional Areas: Office Administration/Operations, Information and Referral, Relocation Readiness, Mobilization and Deployment. Financial Readiness, Family Advocacy, Exceptional Family Member Program, Survivor Outreach Service, Employment Readiness, Army Volunteer Corp, Army Family Action Plan, Army Family Team Building.

5.5. Task Heading: N/A

5.6. Enterprise-Wide Contractor Manpower Reporting Application (eCMRA): The contractor shall ensure ALL contractor labor hours (including subcontractor labor hours) required for the performance of services provided under this contract are reported via a secure data collection site.

The contractor (and all subcontractors providing direct labor under this contract) shall report complete and accurate data for the labor executed during the period of performance during each Government fiscal year (FY), which runs from October 1 to September 30. The Contractor shall input the data into the appropriate eCMRA reporting tool, which can be accessed via a secure web site at http://www.ecmra.mil/. There are four separate eCMRA tools: Army, Page 11 of 16 Rev 2-Feb 2015

Air Force, Navy and All Other Defense Components. The appropriate eCMRA reporting tool to use is determined by the requiring activity being supported (e.g., if DISA awards a contract for an Air Force requiring activity, the contractor shall load the required reporting data in the “Department of Air Force CMRA” tool). While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The contractor shall completely fill in all required data fields. The contractor shall enter initial data into the appropriate eCMRA tool to establish the basic contract record no later than 15 working days after receipt of contract award or contract modification incorporating this clause. The contractor shall notify the COR when the basic contract record has been established in the appropriate eCMRA tool.

eCMRA User Manuals and Frequently Asked Questions (FAQs) are available at http://www.ecmra.mil/

Contractors may direct technical questions to the eCMRA help desk at dodcmra@pentagon.af.mil

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PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): AE 27-715;AE 385-10; AE 385-29;AR 25-50; AR 25-400-2; AR 215-1;AR 350-1; AR 385-10;AR 600-20; AR 608-1; AR 608-18; DoDD 5400.11; DoDD 6025.18-R; DoDI 1342.22; USAG Ansbach Command Policy Letters; USAG Ansbach ACS SOP.

6.1 Contractor Adherence: The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

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PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3 Attachment 3/Technical Exhibit 3 – Estimated Workload Data

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TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE STANDARD PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

1) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

2) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration processes.

Surveillance Process Audits 0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

3) PWS Part 3 Government Furnished Item and Services Contractor shall comply with PWS provisions relating to Government Furnished Item and Services operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

4) PWS Part 3 Government Furnished Items and Services Contractor shall comply with PWS provisions relating to Government Furnished Items and Services processes.

Surveillance Process Audits 0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

5) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services operations.

Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

6) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services processes.

Surveillance Process Audits 0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

7) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks operations.

Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

8) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks processes.

Surveillance Process Audits 0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

9) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications operations.

Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

10) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications processes.

Surveillance Process Audits 0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

11) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing operations.

Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

12) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing processes.

Surveillance Process Audits 0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

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TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

PWS 5.2.1. Monthly Marketing Summary

Within 30 days of contract award;

thereafter, no later than the 20th of the month each month.

Electronic and Paper, MS Excel.

1. Digital Copy to Shared Drive

2. Paper Copy to ACSD

PWS 5.2.2 Monthly Training Status

Within 30 days of contract award;

thereafter, no later than the 5th of the month each month.

MS Excel.

Shared Drive

2. Paper Copy to ACSD

PWS 5.2.3. Client Tracking System Management Report

Within 30 days of contract award;

thereafter, no later than the 10th of the month.

MS Word.

1. Digital Copy to Shared Drive

2. Paper Copy to ACSD

PWS 5.2.4. External Client Customer Service

Within 30 days of contract award;

thereafter, no later than the 10th of the month each month.

1 MS Word

1. Paper Copy to ACSD

PWS 5.2.5. External Tasking Tracker

Within 30 days of contract award;

thereafter, no later than the 1st day of the work week each week.

1 MS Excel

Shared Drive.

5.6 eCMRA All data shall be reported no later than October 31 of each calendar year.

Electronic http://www.ecmra.mil/

5.6.eCMRA

The contractor shall enter initial data into the appropriate eCMRA tool to establish the basic contract record no later than 15 working days after receipt of contract award.

Electronic http://www.ecmra.mil/

The contractor shall notify the COR when the basic contract record has been established in the appropriate eCMRA tool.

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TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

ITEM NAME ESTIMATED QUANTITY

1 Administrative Services ________ 2000 hrs

2 ________

3 ________

4 ________

5 ________