W912LR21R0035.pdf

SEE ADDENDUM

(No Collect Calls)

W912LR21R0035 08-Jun-2021

b. TELEPHONE NUMBER

787-289-7616

8. OFFER DUE DATE/LOCAL TIME

11:00 AM 08 Jul 2021

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912LR9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

CHARY COTTOQUINONES

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

0011651928

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

USPFO FOR PUERTO RICO

P.O. BOX 34069

FT BUCHANAN PR 00934-4069

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W58BNE 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

W8BC PRARNG ELEMENT, JF HQ

LTC RODOLFO A. COLON

BLDG 552

BORINQUENEER RD

FORT BUCHANAN PR 00934-4069

TEL: 787-217-0422 FAX:

787 277-7659FAX:

TEL: 787 277-7657 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$22,000,000

NAICS:

561621

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF20

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Each

ELECTRONIC SECURITY SYSTEMS (BASE YEAR)

FFP

SECURITY SYSTEM ALARM MONITORING SERVICES FOR 38 PRARNG

ISLAND-WIDE FACILITIES WITH EXISTING SECURITY SYSTEM

SENSORS AND HARDWARE COMPLIANT WITH NGB REGULATIONS.

MONITORING SERVICES SOUGHT SHALL INCLUDE PRIMARY

ACCOUNT (PHONE LINE) • BACK UP ACCOUNT (CELLULAR)[UPLINK] •

SIGNALS TO INCLUDE, BUT NOT LIMITED TO: BURGLARY, DURESS,

TROUBLES ON DEVICES, TROUBLES ON PHONE LINE, TROUBLE ON

CELLULAR, COMMUNICATION FAULT, TAMPER SIGNALS.

CUSTOMIZED STANDARD OPERATING PROCEDURES BASED ON THE

REQUIREMENTS OF NATIONAL GUARD PROCEDURES. DAILY TEST

TIMERS ON EACH ACCOUNT • PRIMARY AND BACK-UP SYSTEMS •

DAILY TEST TIMER REPORTS FOR NO TEST ON ACCT. • SPLIT REPORTS

FOR E602, E603 CID REPORTS. CUSTOMIZED REPORTS. UNSUPERVISED

OPEN/CLOSE SIGNALS FULL, WEB-BASED ACCESS, WHICH INCLUDES:

• REPORTING CAPABILITIES • ACCESSIBLE 24 HOURS PER DAY IN

REAL-TIME VIEWING ACCOUNT HISTORY • ABILILITY TO MAKE

CHANGES AS NECESSARY TO CONTACTS • ABILITY TO PLACE

SYSTEM IN “TEST” AND CLEARING “TEST” WHEN COMPLETE.

AVAILABILITY OF CUSTOMER SERVICE SUPPORT FOR EMERGENCIES.

FOR FURTHER REQUIREMENT DETAILS SEE PARAGRAPH 5.1 OF THE

INCLUDED PERFORMANCE WORK STATEMENT IN THIS SOLICITATION.

PERIOD OF PERFORMANCE (POP) SHALL BE ONE BASE YEAR OF 12

MONTHS AND 4 / 12-MONTH OPTION YEARS, POC FOR THIS MATTER IS

CPT CESAR IRIZARRY (STATE PHYSICAL SECURITY &

ANTITERRORISM OFFICER) 787-289-1400 EXT 1529 OR AT EMAIL

ADDRESS; CESAR.A.IRIZARRYRIVERA.MIL@MAIL.MIL. RESPOND BY

RETURNING COMPLETED SOLICITATION WITH OFFERED

PRICES TO: CHARY.COTTOQUINONES.MIL@MAIL.MIL ALL VENDORS

MUST

INCLUDE IN BLOCK 17A OF THE SOLICITATION YOUR CONTACT

INFORMATION, CAGE CODE, NAME OF COMPANY, ADDRESS, PHONE

NUMBER, AND EMAIL ADDRESS. PLEASE WRITE THE TOTAL AMOUNT

FOR EACH ONE OF THE CONTRACT LINE ITEMS (BASE YEAR AND

OPTIONS) FOR YOUR BID ON THE SOLICITATION (SF-1449) AND BE

SURE TO COMPLETE THE SAME PRICING INFORMATION ON THIS FBO

NOTICE CLIN STRUCTURE FIELDS PORTION PROVIDED AS WELL.

FOB: Destination

PURCHASE REQUEST NUMBER: 0011651928

PSC CD: DJ10

NET AMT

0002 12 Each

OPTION ELECTRONIC SECURITY SYST (OPTION YEAR 1)

FFP

12 MONTH OPTION YEAR

FOB: Destination

0003 12 Each

OPTION ELECTRONIC SECURITY SYST (OPTION YEAR 2)

FFP

12 MONTH OPTION YEAR

0004 12 Each

OPTION ELECTRONIC SECURITY SYST (OPTION YEAR 3)

FFP

12 MONTH OPTION YEAR

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 01-AUG-2021 TO

31-JUL-2022

N/A W8BC PRARNG ELEMENT, JF HQ

LTC RODOLFO A. COLON

BLDG 552

BORINQUENEER RD

FORT BUCHANAN PR 00934-4069

787-217-0422

W58BNE

0002 POP 01-AUG-2022 TO

31-JUL-2023

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 01-AUG-2023 TO

31-JUL-2024

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 01-AUG-2024 TO

31-JUL-2025

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.212-4 Contract Terms and Conditions--Commercial Items OCT 2018 52.232-18 Availability Of Funds APR 1984 52.247-34 F.O.B. Destination NOV 1991 52.249-1 Termination For Convenience Of The Government (Fixed

Price) (Short Form)

APR 1984

252.204-7006 Billing Instructions OCT 2005 252.204-7012 Safeguarding Covered Defense Information and Cyber

Incident Reporting

DEC 2019

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports

DEC 2018

252.232-7006 Wide Area WorkFlow Payment Instructions DEC 2018

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS)

For

Central Monitoring Station (CMS) for Electronic Security Systems (ESS) Monitoring Services

1.0 General.

1.1 Scope. The CMS for ESS Services contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide central monitoring services twenty-four hours a day, seven days a week to 38 facilities (Technical Exhibit 3) for the Puerto Rico Army National Guard (PRARNG) as defined in this PWS. The contractor shall provide monitoring for multiple applications of installed security alarms systems in accordance/compliance with UL 827, Central Station Alarm Services, and UL 2050. The Central Monitoring Facility shall be staffed and in operation at all times.

1.2 Background. For more than 26 years, the PRARNG has maintained a monitoring alarm system contract for all armory vaults to secure all weapons and sensitive items to comply with Army Regulation (AR) 190-11, Physical Security of Arms, Ammunition, and Explosives. The contractor CMS receive alarm signaling in Contract Identification format (CID) from existing or new burglar alarm panels with Plain Old Telephone Systems (POTS) lines, cellular and/or internet reporting. The CMS provides immediate notification to the appropriate designated personnel and law enforcement agencies, in the event an alarm signal is received. The

CMS shall monitor openings, closings, troubleshoot, conditions, for the alarm signals.

1.3 Period of Performance (PoP). The period of performance requested is the base and option years from 1 August 2021 to 31 July 2025.

1.4 General Information.

1.4.1 Quality Control (QC). The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1.4.1, Performance Requirements Summary. The contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) and defect rate(s).

1.4.3 Recognized Holidays: The following are recognized US holidays.

The contractor shall not perform services on these days.

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services. The contractor shall provide remote monitoring services twenty-four hours a day, seven days a week (24/7) for the PRARNG facilities mentioned in Technical Exhibit 3. The contractor, shall at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined in this contract.

1.4.4.1 Security/Military Police personnel may execute unscheduled date closures at the different facilities mentioned on Technical Exhibit 3 at any time causing all personnel entering of exiting delays. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures delays. Vehicles operated by the contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Point of Contact (POC).

The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DOD, Headquarters Department of the Army Services (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations.

DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from or terminating at DOD organizations. The contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures and shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information.

1.4.5.2 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who are PII has been compromised.

1.4.5.3 Awareness Training Level 1 (AT). All contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 10 calendar days after contract start date and within 10 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 10 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWatch Training. The contractor with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 10 calendar days of contract award and within 10 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 10 calendar days after completion of training.

1.4.5.5 OPSEC Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 10 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, or to the KO if a COR is not assigned, within 10 calendar days after completion of training.

Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.6 Special Qualifications:

1.4.6.1 The central monitoring facility shall be capable of monitoring security alarms systems and shall be in compliance with UL 827 and UL 2050. Contractor shall provide a monitoring facility in compliance with UL 87, Central Station Alarm Services.

1.4.6.2 Monitoring facility operations shall be Security Industry Association (SIA) trained and certified as Central Station Operations. Contractor shall submit the monitoring facility operations current Central Station Operator Certificates.

1.4.6.3 Staffing at the CMS shall be in compliance with UL 1981.

1.4.7 Post Award Conference/Periodic Progress Meetings. The contractor agrees to attend any post-award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, POC and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor performances. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM). The contractor shall designate a CM who shall ensure performance under this contract. The name of this person and an alternate who shall act for the contractor when the CM is absent shall be designated in writing to the KO and Government point of contact. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The CM shall work through the POC, (or the KO if a POC is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services.

The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor. A po9int of contact shall be available 24 hours, 7 days a week.

1.4.9 Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e- mail) and dealings with Government or non-Government entities/Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name, and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicle passes) shall be returned to the KO within the 14 days of an employee’s departure).

1.4.10 Combating Trafficking in Persons. The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in any forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero- tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17. Training for CTIP is available at http://ctip.defense.gov/Training/GeneralAwareness.aspx.

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be accepted solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.12 Phase in/Phase our periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the phase in/phase out periods (30 days before the initial contract expires; enabling the new company to continue services). During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms.

2.1 Definitions.

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.4 DELIVERABLE. Anything that can be physically delivered and includes not- manufactured things such as meeting minutes or reports.

2.1.5 KEY PERSONNEL. Contractor personnel that is evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel is used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.6 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9 QUALITY CONTROL. All necessary measures were taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privileges of contract with the subcontractor.

2.1.11 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12 WORK WEEK. Monday through Sunday.

2.2 Acronyms

AR Army Regulation AT/OPSEC Antiterrorism/Operational Security AA&E Arm, Ammunition & Explosives CID Contract Identification CMS Central Monitoring Station CRZM National Industrial Monitoring DA Department of the Army DD 250 Department of Defense Form 250 (Receiving Report) DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense EOC Emergency Operations Center ESS Electronic Security System FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IDS Intrusion Detection System IS Information System KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Cost PII Protection of Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact POTS Plain Old Telephone System

PRARNG Puerto Rico Army National Guard PRS Performance Requirements Summary PWS Performance Work Statement SIA Security Industry Association QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit UL Underwriters Laboratories

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S). The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract.

3.1 Property: The Government will furnish the necessary telephone connection to perform services outlined in the PWS and other items necessary to maintain an office environment.

3.2 Materials: None.

3.3 Equipment: The Government will provide the alarm systems for each location.

Those systems are in accordance and compliance with UL 827 Central Station Alarm and UL 2050 (CRZM) National Industrial Security Systems.

3.3 Services: None.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E).

4.1 General: Except for those items specifically stated to be Government- Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Contractor requirements.

5.1 Monitor

Contractor shall provide full Web-Based Access to ESS personnel which includes the following: activation and deactivation of AA&E units, reporting capabilities, accessible 24 hours per day in a real time, ability to view account history up to one year (AR 190- 11, para 3-6 h5), make changes as necessary to Contacts, provide personnel training at contractor’s location at no cost to the Government when needed, place systems in “test” and clearing test when complete and Signals to include, but not limited to burglary, duress, troubles on devise, troubles on phone line, trouble on cellular, communication fault and tamper signals. Contractor must monitor the primary account (phone line) as well as the backup Uplink (Cellular) communication. The reporting format must be Contact ID.

5.1.1 Contractor shall provide the redundant monitoring facility in addition to the primary monitoring facility in the event that the primary monitoring facility is disable. In that case, reroute all alarm signals to the redundant monitoring facility such as that there is no less than 30 minutes, break in the continuity of monitoring service. The redundant facility, when manned, shall meet the requirements covered in this specification for the primary monitoring facility. (UFGS-28 20 02, November 2008, para 1.2.2).

5.1.2 Contractor shall provide UL required certificates annually and before the beginning of the contract to the PRARNG-ESS section and annually upon expiration of each certification.

5.1.3 Monitoring station employee/contractors shall hold a current U.S. SECRET Clearance.

5.1.4 Contractor shall have the capability to provide upon the written request of the PRARNG-ESS section, up to three years of back logs of all events for every account in PDF or by digital format in Microsoft Excel format.

5.1.5 The contractor/CMS shall provide software updates as necessary at no cost to the government.

5.1.6 Contractor must monitor Unsupervised Open/Close Signals (When this functionality is programmed into the customer’s alarm panel, each Opening/Closing signal that the monitoring company receives from the premises is recorded only-no pre-determined schedules are necessary and no other action is taken). The recorded Opening/Closing information shall be e-mailed to the customer monthly.

5.1.7 UL 1981 requires monitoring facility staffing be such that all alarm signals be acknowledged and the appropriate dispatch or verification action be initiated not more than 45 seconds after the monitoring facility receiver acknowledges to the alarm panel at the protected side that the alarm signal has been received.

5.2 Training.

Contractor shall provide eight hours of remote training to PRARNG designated personnel as required upon Government POC request.

5.3 Report.

Contractor shall provide to PRARNG –ESS section and Security Specialist via email the following reports on a monthly basis.

5.3.1 Test failures or no test failures on all active accounts.

5.3.2 Alarm dispatch reports with after action reports.

5.3.3 Cellular and Internet failures on all accounts through Alarm Net.

5.3.4 A monthly alarm test “on test” report receivable on the first of every month of all active accounts to include the below items.

5.3.4.1 User conducting test.

5.3.4.2 Start time of monthly test.

5.3.4.3 A detail list of panel #, CID codes, and zones description sent from accounts.

5.3.4.4 Time system went off test.

5.3.4.5 Monitor, log, and store events in compliance with UL:

All opening and closing of accounts All troubles of panels and sensors.

All alarms of panels and sensors.

All alarm activations (Erroneous or real)

5.4 Record of all duress of accounts and establish communications:

Each installation account will have a duress alarm associated with Intrusion Detection System (IDS). DO NOT CALL THE FACILITY TO VERIFY, call the Joint Operations Center (JOC) at 787-289-1400 X-1462, 1464, and 1465 during duty hours or the Staff Duty Officer (SDO) at 787-475-6701, 787-600-7923, and 787-664-2563 during non-duty hours. Provide two dedicated contacts within the company for customer support of account maintenance, issues, and new account set ups for the PRARNG-ESS section.

5.5 Contractor shall be able to provide customized reports at no cost to the Government, if required.

5.6 Provide annual review of accounts and comprehensive operating procedure plans with the PRARNG-ESS section. Plan shall provide detail procedures of alarm types, alarm signal types, and the corresponding operator actions per account and partition/area of IDS to be taken at and by the Central Monitoring Station.

5.7 Contractor will have access to the programming codes of the systems.

5.8 Contractor Manpower Reporting Application (CMRA):

5.8.1 The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the PRARNG via a secure data collection site.

5.8.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government Fiscal Year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Contractors may direct questions to the help desk at http://www.ecmra.mil.

Reference

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication

(Chapter/Page) Date of Publication Mandatory or

Advisory Website

Army Regulation 190- 11, Para 3-6(a)

5 September 2013 Mandatory

UFGS-28-20-02 November 2008 Mandatory https://www.wbdg.org/ ccb/browse_cat.php?

c=3

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph

Task

Performance Standard

Acceptable Quality

Surveillance Method / By

5.1 Provide full web-

access to EES designated personnel

Provide a central monitoring station in compliance with AR

190-11, PS AA&E

Defect rate is unacceptable due to the sensitivity of the nature.

POC/EES Manager

5.1.2 Provide UL

Certificates (827, 2050)

Completed 100% 0 POC/EES Manager

5.2 Training Completed 100% 0 POC/ESS

5.3 Send reports

on a monthly basis

Completed 100% 0 POC/EES Manager

5.4 CMS shall

notify JOC or

SDO

Completed 100% 0 POC will review performance

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.1 Quality Control

Provide within 30 calendar days after employee completes training.

As required Electronic Submission

KO

1.4.5 Security

Requirements

Provide within 30 calendar days after employee completes training.

1 Electronic Submission

POC

1.4.6.1 Special Qualifications

Provide within 10 days of Contract award

1 Electronic Submission

POC

1.4.6.2 Special Qualifications

Provide within 10 days of Contract award

1 Electronic Submission

POC

1.4.8 Contract Manager/

5.4 Customer

Personnel available 24hours/7days

1 Phone KO/POC

1.4.10 Combating Trafficking in

Persons

Provide within 10 days of Contract award

1 Electronic Submission

KO/POC

W912LR21R0035

TECHNICAL EXHIBIT 3

Estimated Workload Data Daily

# CENTRAL STATION NAME SIZE LOCATION

1 NG9850 ASP COMMUNICATION ROOM SINGLE SALINAS

2 NG9802 HHC 1/296 IN MULTI MAYAGUEZ

3 NG9803 1013th EN CO SINGLE AGUADILLA

4 NG9804 544TH MP CO SINGLE AGUADILLA

5 NG9805 C CO 1/296 IN SINGLE CABO ROJO

6 NG9807 1243rd TC SINGLE PENUELAS

7 NG9808 755th MP CO SINGLE ARECIBO

8 NG9809 A CO 1/296 IN SINGLE UTUADO

9 NG9847 1600 EOD DET SINGLE SALINAS

10 NG9851 ASP VAULT 1‐8 MULTI SALINAS

11 NG9812 892nd EN BC MULTI HUMACAO

12 NG9813 HHC 92nd MP MULTI CAGUAS

13 NG9814 HHC 1/65 IN MULTI CAYEY

14 NG9815 A CO 1/65 IN SINGLE AIBONITO

15 NG9816 C CO 1/65 IN SINGLE COAMO

16 NG9817 B CO 1/65 IN SINGLE GUAYAMA

17 S39818 755TH TRANS SINGLE ARROYO

18 NG9820 MATES CSJMTC MULTI SALINAS

19 NG9842 MED DETACHMENT SINGLE SALINAS

20 NG9852 ASP VAULT 9‐16 MULTI SALINAS

21 S39823 770 TRANS UNIT SINGLE SALINAS

22 NG9824 HHC 125 MP BN MULTI PONCE

23 NG9825 482 CM CO / 755 TC MULTI JUANA DIAZ

24 NG9826 3678 TH FT ALLEN 3 VAULT MULTI JUANA DIAZ

25 NG9827 181st ASMC SINGLE COAMO

26 NG9828 783rd SMC SINGLE TOA BAJA

27 NG9831 HHC 130 EN MULTI VEGA BAJA

28 NG9834 B547 AASF B5‐B8 MULTI FORT BUCHANAN

29 NG9833 B547 HHD 101st TC B1‐B4 MULTI FORT BUCHANAN

30 NG9835 STATE POLICE MILYTARY (PME) SINGLE SAN JUAN

31 NG9846 JFHQs SINGLE FORT BUCHANAN

32 S39837 COMSEC SINGLE SAN JUAN

33 S39836 453rd CO ASFALT SINGLE ARROYO

34 NG9843 1065th ASMC MULTI JUANA DIAZ

35 NG9844 191st RSG MULTI JUANA DIAZ

36 NG9845 HQ 201st RTI SINGLE JUANA DIAZ

37 NG9848 USPFO WAREHOUSE SINGLE FORT BUCHANAN

38 NG9849 840th CICO MULTI GURABO

39 NG9840 AASF SINGLE SAN JUAN