ATCH_1_PWS.pdf

Performance Work Statement (PWS)

Technical Instruction Services for

Crisis/Hostage Negotiation Course

1.0 General:

1.1 Background: Midwest Counterdrug Training Center (MCTC) Overview. The Midwest Counterdrug Training Center (MCTC) is one of five (5) National Guard Counterdrug training programs that provides relevant curriculum focused on counternarcotics and counter transnational organized crime (CTOC). MCTC is located at the Camp Dodge Joint Maneuver Training Center (CDJMTC) in Johnston, Iowa, and features state of the art classrooms and tactical training environments. With a training region that encompasses major international trafficking routes and national border ports of entry, MCTC’s courses strive to impact the illicit flow of drugs throughout the nation.

MCTC provides courses that support National Drug Control Strategies and positively impact the performance of Federal, state, and local law enforcement agencies (LEA), community based organizations (CBO), and military professionals directly involved in counternarcotics missions. MCTC’s emphasis remains state and local law enforcement officers. Course curriculum focuses on illicit narcotics interdiction, disruption of drug trafficking organizations, intelligence and analysis, narco-terrorism, homeland security, civil operations, and anti-drug coalition fundamentals. Each course is designed to support the objectives of the DASD-CN, Office of National Drug Control Policy (ONDCP), National Northern Border, National Southwest Border, and Caribbean Border counternarcotics strategies and to increase national security. MCTC supports federal, state, and local agencies with current and relevant training, maximized by the experiences of subject matter experts in their fields. All training events are designed to not only offer world class instruction, but to break down jurisdictional barriers and offer a unique opportunity for officials across the law enforcement and prevention spectrum to network and share ideas in person.

1.2 Scope: The Contractor shall provide all labor, materials, equipment, and transportation necessary to design, develop and instruct the Crisis/Hostage Negotiation course for the MCTC, in accordance with this performance work statement (PWS).

1.3 Periods/Places of Performance:

1.3.1 One base period running from date of award through 31 May 2019, that will include ten (10) iterations with dates and locations to be determined by MCTC.

1.3.2 Three (3) 12-month option periods (1 Jun through 31 May). Each option period will include up to nine (9) course iterations dependent on funding and need determined by MCTC.

1.3.3 The MCTC service area covers the 54 states and territories, and class iterations may be conducted at any location within this area. Approximately 1/3 of course iterations are conducted at the MCTC main campus at Camp Dodge, Johnston, Iowa;

and the remainder are conducted at other locations within the United States and territories.

1.4 General Requirements:

1.4.1 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). The Government Facilitator for the course will provide students with an end of course evaluation. The evaluation, along with the COR observations will be used to evaluate the quality of the course presentation/deliverable.

1.4.2 Place and Performance of Services: The contractor shall, with some exceptions, provide services between the hours of 0700-1700 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

1.4.2.1 Unscheduled gate closures by the Security Police may occur at any time, causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.2.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.3 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.4 Homeland Security Presidential Directive-12 (HSPD-12) Considerations:

1.4.4.1 Routine access to Government-controlled facilities is not required.

1.4.4.2 Routine access to Government Information Systems (IS) is not required.

1.4.4.3 NACI or other security check is not required.

1.4.4.4 Government-issued identification and/or building passes are not required.

1.4.4.5 Contractor personnel do not require Government escort while performing work on a Government installation.

1.4.4.6 Contractor is not required to provide employee and/or vehicle information for an Entry Authorization List (EAL).

1.4.5 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 ITERATION. Each repetition of the course is considered an iteration.

2.1.7 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

2.2.1 AQL Acceptable Quality Level

2.2.2 CFP/M/E Contractor Furnished Property, Materials, and Equipment

2.2.3 COR Contracting Officer’s Representative

2.2.4 KO Contracting Officer

2.2.5 GFP/M/E/S Government Furnished Property, Material, Equipment and Services

2.2.6 PWS Performance Work Statement

2.2.7 QASP Quality Assurance Surveillance Plan

2.2.8 QA Quality Assurance

2.2.9 TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services

(GFP/M/E/S):

3.1 Property: The MCTC will provide a classroom of adequate size to accommodate the number of students registered for each iteration of the course.

3.2 Equipment: Classroom will be equipped with Audio-Visual Equipment.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): Except for those items specifically stated to be Government-furnished in paragraph 3.0, the contractor shall furnish all property, material, equipment and services required to conduct the training.

4.1 Minimum Materials, Equipment and Practical Exercise Facilitator(s) to be provided by Contractor:

4.1.1 Student manual outlining specific course content. Student manual is intended to be a reference/resource for students to use after completing the course, and must be provided in hard copy to each student. Student manual shall be:

4.1.1.1 Professionally and thoroughly researched and developed

4.1.1.1.1 Accurate in technique and tactic

4.1.1.1.2 Legally correct content, to include properly cited case law and constitutionally permissible procedures and processes

4.1.1.2 Comprehensive, current, and relevant. Shall be updated periodically throughout the contract period to maintain currency and relevancy.

4.1.1.3 Professionally organized, assembled and securely bound (hard copy student manual is required)

4.1.1.4 Display the MCTC logo in color on the front cover (logo artwork to be provided upon award)

4.1.1.5 Shall not include any other logos

4.1.2 CD/thumb drive. Optional, but if provided:

4.1.2.1 Shall display the MCTC logo, and shall not include any other logos

4.1.2.2 If used, must be provided to each student

4.1.3 Practical Exercise Facilitator(s) (per course iteration). A minimum of one (1) facilitator for each 15 students are required for each course iteration, to facilitate practical exercises.

4.1.4 Adequate administrative equipment to facilitate the maintenance of incident information charts and incident activity logs

4.1.5 Commonly used rescue communication equipment, such as Rescue Phone ® or Direct-Link®, for use during practical exercises (1 for each six students)

4.1.6 Any additional materials or equipment required to conduct the course, except those specifically indicated as provided by MCTC in paragraphs 3.0 and its sub-paragraphs, shall be provided by the contractor

4.1.7 Expenses: All expenses, including but not limited to the following, shall be incurred by the contractor and shall be included in the firm fixed price.

4.1.7.1 Travel, lodging and meal expenses

4.1.7.2 Printing of student handbooks

4.1.7.3 Purchase and delivery of all materials and/or equipment required to conduct the course

5.0 The contractor shall provide a Crisis/Hostage Negotiation Course for up to 30 law enforcement officers per iteration. The course length shall be a minimum of 40 hours of instruction over a period of five (5) class days. Contractor shall provide multiple iterations of the course, at dates and locations to be coordinated with MCTC during the contract performance period. Dates/locations for each course iteration are selected based on training requests submitted law enforcement agencies. The course title may change per MCTC’s needs but the course topics will remain constant. Contractor shall update course content within the course topics as necessary to remain current and relevant throughout the contract performance period.

5.1 Intent of Course: The course must be designed to be scalable from level 1 to level 2 depending on agency request and need determined by MCTC. The course shall be designed to prepare law enforcement personnel to mitigate threats involving barricaded subjects, suicidal subjects, hostage takers, and others presenting behaviors associated with victim precipitated homicide or suicide by cop. Curriculum must reflect specific strategies and considerations for drug-affected subjects and/or those involved in drug related offenses. The course must be weighted towards hands-on experience;

as such, the instruction must incorporate relevant practical exercises designed to reinforce training points.

5.2 Course Content Level 1: The course of instruction shall cover the following topics (learning objectives), at a minimum:

5.2.1.1 Introduction/history of crisis/hostage negotiation

5.2.1.2 Pre-incident planning

5.2.1.3 Effective communication

5.2.1.4 Abnormal psychology

5.2.1.5 Command response

5.2.1.6 Negotiating as a team

5.2.1.7 Recording the crisis/hostage negotiation incident

5.2.1.8 Suicide intervention for law enforcement personnel

5.2.1.9 Principles of negotiation

5.2.1.10 Phases of negotiation

5.2.1.11 Intelligence and information management

5.3 Course Content Level 2: The course of instruction shall reiterate key topics in level I and shall cover the following additional topics (learning objectives), at a minimum:

5.3.1.1 Introduction – Overview/review of main teaching points of Level I

5.3.1.2 Contemporary look at subject precipitated homicide

5.3.1.3 Integrated intervention strategies

5.3.1.4 Unique challenges for law enforcement (jumpers, etc.) and how to address them

5.3.1.5 Additional mental health disorders and how narcotics affect the individual

5.4 These courses shall include a pre-test and a post-test to assess students’ understanding and to ensure all learning objectives were met. Pre-test and/or post-test may be written or practical.

5.5 Crisis/hostage negotiation practical exercises must be scenario-driven and be developed sufficiently to include the following:

5.5.1.1 Represent relevant training objectives reflective of a contemporary law enforcement environment involving drug-affected subjects and/or those involved in drug related offenses.

5.5.1.2 Based on a well-scripted scenario that reflects meaningful training objectives.

5.5.1.3 Be sufficient in depth as to challenge students to apply effective team work, communication skills, intelligence management skills, decision-making skills, and to develop and apply a mitigation strategy.

5.5.1.4 Apply the use of specialized hostage negotiation communication equipment. (1 specialized crisis/hostage phone per each 6 students.)

5.5.1.5 Have sufficient notional data to represent input from patrol, tactical, and command elements.

5.5.1.6 Have specific evaluation criteria for each team member position.

5.5.1.7 Be followed by an after-action review that addresses training objectives and each team’s ability to meet established training goals.

5.5.2 Each practical exercise component shall have a rating value assigned by the instructor to measure effectiveness and student performance

5.6 A slide presentation must be used; all slides must display the MCTC logo.

5.7 Target Audience: Up to 30 law enforcement officers and military personnel directly involved in counternarcotics missions; with an emphasis on civilian law enforcement to include local, state, and federal officers.

5.8 Contractor Manpower Reporting Application (CMRA):

5.8.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Iowa Army National Guard via a secure data collection site.

5.8.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Offeror Qualifications. The offeror (contractor) must meet the following minimum qualifications.

6.1 The offeror (contractor) shall have prior experience in the design, development, and delivery of a comprehensive Crisis Hostage Negotiation Course to law enforcement, uniformed patrol officers, or other law enforcement personnel at the local, state, or federal level.

7.0 Instructor Qualifications. Offerors shall determine the appropriate number of instructors required to teach the course, based on their instruction methodology and http://www.ecmra.mil/ class size with a minimum of 1 instructor to 15 students. Each proposed instructor must meet the minimum qualifications.

7.1 Instructor(s) shall have conducted a minimum of three (3) iterations of a Crisis Hostage Negotiations course, including concepts and topics identified in paragraphs 5.2 and 5.3, within the past three (3) years.

7.2 Instructor)s) shall have a background in and currently engaged in training uniformed patrol officers in the techniques and procedures of Crisis Hostage Negotiations.

7.3 Instructor(s) shall have a minimum of 10 years of law enforcement experience which includes current or former experience as a crisis negotiator.

7.4 Instructor(s) shall have studied, practiced, researched, taught, and consulted on the topic of Crisis Hostage Negotiation.

7.5 Instructor(s) shall have a minimum of 5 years of experience training law enforcement officers, with specific experience training on counter-drug programs, mobile training, and Crisis Hostage Negotiation.

7.6 Instructor(s) shall have a Bachelor of Science degree in Criminal Justice, Psychology, or another relevant field.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary indicates the performance standards the Government will use to determine contractor performance. The Government COR will compare the course evaluation for each iteration to the Acceptable Quality Level (AQL) indicated below.

PWS

Paragraph

Task Performance Standard

Acceptable Quality Level

(AQL)

Method Used/ Frequency

5.0 Provide

Crisis/Hostage Negotiation Course in accordance with the PWS

75% average or above “Agree” or “Strongly Agree” ratings on each question of Student Course Evaluations*

Failure to achieve 75% average or above “Agree” or “Strongly Agree” ratings on each question of Student Course Evaluations*

Course Evaluation / Each Course

*Student Course Evaluations will be completed by each student attending the course, and will ask students to rate the following:

1. Instructor presentation of information

2. Instructor knowledge of subject matter

3. Hands on training of materials

4. Textbook & handout materials presented to the students

5. Instruction’s strong points of course

6. Overall course rating

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

4.1.1. Student

Manual

First day of class 1 Hard copy Students

5.8 CMR

Reporting

Annually, within 30 days after end of performance period or 30 October, whichever is earlier

1 Electronic http://www.ecmra.mil