PWS_FY17.docx

148 FW Duluth, MN

Mess Attendant Services Performance Work Statement

(PWS)

FY ’17

PERFORMANCE WORK STATEMENT (PWS)

SCOPE

The contractor shall, except as specified in this Performance Work Statement (PWS) as government furnished property or services, provide all personnel, supervision, and any items and services necessary to perform food service attendant services at the 148 FW as defined in this PWS. The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following: cleaning facilities/equipment/dishware, handling supplies/equipment, maintaining quality control, and ensuring operator maintenance/minor repair of food service equipment. The estimated quantities of work are listed in Technical Exhibit 2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for reports, documentation, and responses shall be coordinated through a government point of contact (POC).

OPERATIONAL REQUIREMENTS AND SPECIFIC TASKS

Task 1. Sanitation and Cleaning Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116 Food Safety Program all chapters.

Task 1a. Table and Cook Ware and Utensils. Tableware, serving line cookware, and all utensils shall be sanitized and dried after each use. Wash and rinse water temperature shall be monitored and maintained in a manner that complies with all applicable sanitation, public health regulations/standards, and the USDA Food Code.

Task 2. Contractor Personnel.

Normal Hours of Operation are Air National Guard Weekends: The contractor will be furnished a tentative list of these weekends, which is subject to change with a 24 hour notice.

Task 3. Hygiene/Cleanliness.

The contractor shall ensure that all mess attendants meet sanitation and personal hygiene requirements to include:

Task 3a. Washing Hands. Employees shall wash their hands upon reporting for work, immediately after utilizing or cleaning a lavatory, after smoking, taking a break, taking out garbage, or soiled items in any washing area.

Task 3b. Removal of Jewelry. Employees shall remove wristwatches, bracelets, rings (except wedding bands), and all externally visible body piercing jewelry.

Task 3c. Fingernails. Employees shall keep fingernails cut short so that they do not extend beyond the ends of fingers and are kept unpainted and clean.

Task 3d. Tobacco use. Employees shall not smoke or use tobacco in any form except during break periods in designated smoking areas.

Task 3e. Facial Hair. Facial hair shall be trimmed to one inch or less.

GENERAL INFORMATION

CONTRACTOR PERSONNEL

A working supervisor or other supervisor designated in writing to act in the contractor’s behalf shall be present during all hours when contractor employees are working. The supervisor shall have full authority to act for the contractor on all matters relating to daily operations under the contract and function as the initial point of contact for the government. All contractor employees shall report directly to the designated supervisor.

The contractor shall ensure that all mess attendants present a professional appearance and demonstrate a courteous, helpful attitude. The contractor shall ensure that all mess attendants meet sanitation and personal hygiene requirements to include:

a. Employees shall wash their hands upon reporting for work, immediately after utilizing or cleaning a lavatory, after smoking, taking a break, taking out garbage, or soiled items in any washing area.

b. Employees shall remove wristwatches, bracelets, rings (except wedding bands), and all externally visible body piercing jewelry.

c. Employees shall keep fingernails cut short so that they do not extend beyond the ends of fingers and are kept unpainted and clean.

d. Employees shall not smoke or use tobacco in any form except during break periods in designated smoking areas.

e. Facial hair shall be trimmed to one inch or less.

Contractor employee uniforms shall be submitted to the Contracting Officer prior to contract start date. Uniforms shall be well fitting, clean, and in good repair. Uniforms shall not contain commercial advertising but may contain the contractor's name. The following additional uniform items shall be worn while on duty:

1. Government provided apron as appropriate for workstation

2. Government provided head cover

3. Shoes of sturdy construction that cover the foot and meet sanitation and safety requirements. Open toed shoes, sandals, or athletic shoes shall not be worn.

Contractor personnel may purchase meals NLT 30 minutes prior to or no earlier than 30 minutes after designated meal hours. The rate charged shall be the civilian rate as shown in AFI 34-239.

The use of alcoholic beverages or illegal drugs while on duty or prior to reporting for duty by contractor personnel is strictly forbidden. Any violation shall be cause for immediate removal of the offender(s) by the contractor from further work. Removal of employees for such causes does not relieve the contractor of the requirement to provide sufficient personnel to adequately perform services.

Contractor employees shall not loiter in or around any working or patron area either prior to, or on completion of their assigned shift. Upon completion of their assigned shift, contractor employees shall promptly depart the Base. Contractor established employee break and rest times shall not coincide with serving times.

The contractor shall comply with all posted signs required to inform employees and others of safety and sanitary procedures.

HOURS OF OPERATION

a. Normal. Air National Guard Weekends: The contractor will be furnished a tentative list of these weekends, which is subject to change with a 24 hour notice. The contractor shall provide sufficient personnel at the 148 FW Dining Facility, to handle monthly ANG weekends. The contractor shall maintain operating hours at the 148 FW Dining Facility as listed in Technical Exhibit 1.

b. Contingency Services. Operations requirements may increase workload to include Performance of Services during Crisis Declared by the National Command Authority.

Contractor shall provide service during military exercises, emergencies, natural disasters and other contingency operations by extending serving hours as directed by the contracting officer at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements.

c. Acts of God. The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the contractor, including but not limited to acts of God or of the public enemy, fires, floods, earthquakes, or other catastrophe; strikes; of failure or breakdown of transmission or other facilities. If any such failure, suspension, diminution, or other variation of service shall aggregate more than 48 hours during any billing period hereunder, an equitable adjustment shall be made in the monthly billing specified in this contract (including the minimum monthly charge).

EMPLOYEE TRAINING PROGRAM

The contractor shall provide training to employees to ensure competent and safe work performance. Proof of this training shall be provided to the Contracting Officer for every employee. The training shall include, but not be limited to:

1. Proper and safe handling of contractor operated equipment, i.e. clipper, garbage disposal unit, vacuums, etc.

2. Safety precautions in high-risk areas such as operations in the clipper room and pots and pans washing area.

3. Safety precautions in high risk, potentially hazardous situations such as handling sharp implements, heavy lifting, working with cleaning compounds and chemicals, proper personal protective equipment, etc.

4. Cleaning requirements IAW this PWS.

5. 148 FW Public Health will provide training on hand washing, sanitation, and individual personal hygiene.

6. Sexual Harassment training will be provided by 148 FW.

SECURITY REQUIRMENTS

1. Access and General Protection/Security Policy and Procedures. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2. For Contractors that do not require CAC, but require access to a DoD Facility and/or Installation. Contractor and all associated sub‐contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC‐III) and Terrorist Screening Database (TSDB) (AFI 31‐101 and AFI 10‐245), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

3. AT Level I Training. This standard language is for contractor employees with an area of performance within a Government controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within XX calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be maintained by the COR or Antiterrorism Representative. AT level I Awareness Training is available at the following website: http://jko.jten.mil

CONTRACTOR FURNISHED ITEMS

a) Mess Attendants.

b) Uniforms. Employee uniforms as specified herein.

c) Written copy of Quality Control Program.

d) Written copy of Employee Training Program.

GOVERNMENT FURNISHED ITEMS

a. Dining Facility. To include:

1. Insect and rodent control.

2. Garbage and trash pick-up.

b. Miscellaneous equipment. To include:

1. All scullery equipment such as bussing carts, dish racks, and clipper unit.

2. All cleaning equipment such as mops, buckets, brooms, vacuums, trash receptacles, dustpans, etc.

c. Miscellaneous supplies. To include:

1. All cleaning compounds such as soaps, detergents, degreasers, etc.

2. Paper goods such as napkins, paper towels, and toilet paper.

QUALITY CONTROL AND QUALITY ASSURANCE

The contractor shall establish a complete quality control program to ensure that all requirements of the contract are met. A written copy of the contractor's quality control program shall be provided to the Contracting Officer prior to the contract start date. An updated copy shall be provided whenever changes occur and a file containing the plan and all inspection documentation shall be maintained at the Dining Facility. The program shall include, but not be limited to;

1. An inspection plan covering all the services to be performed under the contract. The plan shall specify the areas to be inspected on both a scheduled or unscheduled basis and the individuals who will conduct the inspection.

2. The method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

The government will monitor the contractor's performance under this contract using the following procedures:

1. The Contracting Officer will appoint a Contracting Officer’s Representative (COR).

2. The COR will conduct inspections of recurring performance requirements and standards to ensure contractor compliance with terms and conditions the contract. All surveillance observations will be coordinated with the contractor's on-duty supervisor.

Government evaluations of performance and sanitation will be performed by the COR. Additional inspections of contractor personnel’s sanitary conditions will be conducted by government personnel assigned to the 148 Medical Squadron Environmental Health (EH) section. Environmental Health personnel will assess contractor compliance with the sanitation standards of the Food and Drug Administration (FDA). EH inspectors will assess contractor compliance based upon these FDA standards when determining the severity of any discrepancies found. Both the COR and EH personnel will report any discrepancies causing unsatisfactory contractor performance in writing to the Contracting Officer. If the contractor causes a shutdown of the dining facility until sanitary standards can be restored, the contractor’s payment will be reduced by the percentage of time the dining facility is closed.

TECHNICAL EXHIBIT 1

HOURS OF OPERATION

(Main Dining Facility, Bldg 250 Great Lakes Inn)

MEAL

HOURS

NUMBER OF SERVING LINES

TECHNICAL EXHIBIT 2

WORKLOAD ESTIMATES

MEAL ESTIMATES

Great Lakes Inn

TECHNICAL EXHIBIT 3

APPLICABLE PUBLICATIONS AND FORMS

Publications and forms applicable to this Statement of Work (SOW) are listed below. The contractor has coded publications as mandatory (M) or advisory (A). The contractor shall follow those publications coded as mandatory to the extent (that is, the specific procedure in a paragraph, section, chapter or volume) specified in the SOW. The contractor shall be guided by those coded advisory to the extent necessary to meet requirements in this SOW. At the start of the contract, the Government provides all publications and forms listed. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The contractor shall keep all issued publications up-to-date. The contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price. Before implementing any such revision, supplement, or amendment that will result in an increase in contract price, the contractor shall submit to the administrative contracting officer (ACO) a price proposal for approval. Price proposals shall be submitted within 30 calendar days from the date the contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. The Government will consider changes in the contract price due to supplements and amendments shall be considered under the "Contract Terms and Conditions-Commercial Items" clause. The Government will continue to supply the Government forms needed for daily operations. Upon completion of the contract, the contractor shall return to the Government all issued publications and unused forms.

Publications Code:

AFI--Air Force Instruction

AFMAN--Air Force Manual

AFP--Air Force Pamphlet

AF Form--Air Force Form

DD Form--Department of Defense Form

DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS:

OTHER DIRECTIVES:

US Department of Health and Human Services FOOD CODE M

TECHNICAL EXHIBIT 6

DEFINITIONS

Equipment. Items used to store, prepare, cook, transport, and serve food. Equipment also includes items used in cleaning and sanitizing, as well as those used to transport and store supplies.

Food Handlers. Food service personnel who work where unsealed food or drink is handled, processed, prepared, served, and who touch food or food contact surfaces in any way. Excluded are food service managers, cashiers, and delivery persons who do not handle unwrapped food or touch food contact surfaces.

Major Maintenance. The maintenance and repair of equipment, including the restoration or replacement of parts because of wear and tear, damage, failure of parts, or the like. Major maintenance includes replacing or repairing handles, hinges, gaskets, compressors, and all other components necessary to maintain refrigeration in refrigerators

Minor Maintenance. Involves the cleaning, adjusting, tightening of knobs, screws, nuts, bolts, etc., as required to keep food service equipment in operation and performing other user maintenance recommended by the manufacturer.

Preventive Maintenance. Encompasses the tasks necessary to prevent the premature failure of equipment and includes routine checks of all equipment, lubricating, greasing and oiling equipment parts/components on a regular basis, and the maintenance of equipment logs.

Subsistence. Food items, including beverages and condiments.

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