2._NETAPP_Stabilization_PWS.pdf

Performance Work Statement (PWS) For

GAARNG JFHQ – NEC NETAPP STABILIZATION

PART 1

GENERAL INFORMATION

1.1 Description of Services/Introduction: The contractor shall provide technical support necessary to perform the NETAPP Stabilization Support Project in Building 447 NEC Datacenter and COOP site FSGA as defined in this Performance Work Statement except as Specified in section C-3 as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: In 2010, GAARNG purchased NetApp FAS 3240 controllers with DS 4243 storage shelf hardware. In 2016, GAARNG purchased replacement 8020 NetApp storage controllers because the FAS 3240 series was at end of life and unsupportable. DS4243 Storage shelfs remain in production. Total storage is at approximately 500 Terabytes between the FSGA (COOP) and the Production Datacenter located at Marietta GA. During a recent NetApp service review health summary a variety of compliance and health monitor failures were discovered. Key among them is the methodology and practices the GAARNG utilizes to conduct business needs to evolve but current data architecture and processes instituted in 2010 remain.

1.3 Objectives: The objective of this contract is to solicit direct NETAPP 40 hours’ worth of support for NetApp Data Storage stabilization and SAM service review remediation. NetApp support effort will concentrate on both COOP and Production Datacenters. With the introduction of new computing processes, growth of the IT infrastructure footprint, and the progression of technology the need for subject matter expertise at the granular level is critical. GAARNG understands that the proposed timeline is ambitious.

GAARNG will assist thru hands on and knowledge management IOT correct as many of the deficiencies as possible and document all processes IOT continue improvement of the data architecture beyond the engagement timeline. GAARNG hopes to reap the following benefits:

-40 hours of in-house technical support.

-Resolution of critical risk items as identified by the SAM service review document of June 2018.

-Evaluation, consolidation, realignment, and or termination of redundant and un-necessary storage.

-Evaluate Volumes, Shares, LUNs, and Qtrees for consolidation, realignment, and or termination.

-Consolidation, realignment, and or termination of extraneous or irrelevant Volumes, Shares, LUNs, and or Qtrees.

1.4 Scope: The contractor shall provide the following IAW Part 5 of this PWS:

-Conduct pre-engagement consultation IOT determine scope and requirements of project -Upgrade to latest recommended OS as recommended by the Service Review Document.

-Upgrade to latest Firmware as recommended by the Service Review Document.

-Isolation and remediation of security risks as recommended by the Service Review Document.

-Isolation and remediation of architecture faults as recommended by the Service Review Document.

-Review, assist in remediation, and assist in re-consolidation of existing data organization configuration in order to enable a more proficient and performance oriented data storage infrastructure taking into account Best Business Practices (BBP).

-Produce final Deliverables for Executive Summary and technical supporting documentation.

1.5 Period of Performance: The period of performance will be 6 Months commencing upon award date.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary”. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system. The QC plan will be delivered upon awarding of the contract.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Government Remedies: The contracting officer shall follow FAR 52.212-4, “Contract Terms and Conditions-Commercial Items” or 52.246-4, “Inspection of Services-Fixed Price” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

1.6.4 Recognized Holidays: (State if the contractor is or is not required to perform services on these days Holidays

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.5 Hours of Operation/Place of Performance: Hours of operation – normal business day and determined by the process or remediation being accomplished. If an outage is expected, hours or operation are entirely flexible. The contractor is responsible for conducting work at Building 447 Clay National Guard Center Marietta Georgia Production Site and COOP Site Macon Georgia. Under this contract the contractor will be able to reach the COOP site from the Production site.

1.6.6 Type of Contract: The government anticipates award of a Firm-Fixed Price Contract.

1.6.7 Security Requirements: Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by Department of Defense Headquarters of the Department of the Army and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.1 Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. N/A The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3 Lock Combinations. N/A The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7.4 Conservation of Utilities. The contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

1.6.8 Special Qualifications: N/A

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) is identified below:

CPT Kenyan Traille G6 APPS Supervisor 678-569-3848 kenyan.a.traille.mil @mail.mil

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractors will be required to check into the visitor’s center either on Clay National Guard Center or at Dobbins Air Base. No badge for access to the building will be required.

1.6.13 Contractor Manpower Reporting (CMR): MANPOWER REPORTING REQUIREMENTS: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address: https://cmra.army.mil/.

The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative (COR);

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data;

(5) Estimated direct labor hours (including sub-contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub-contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring

Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purpose of reporting this information);

(11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the web site without the need for separate data entries for each required data element at the web site.

The specific formats for the XML direct transfer may be downloaded from the web site.

PART 2

DEFINITIONS & ACRONYMS

(This section includes all special terms and phrases used in the PWS. The definition must clearly establish what is meant. Each definition provided should be carefully considered, for that definition becomes binding for all requirements in the contract. This section should also contain a complete listing of all acronyms used, giving both the acronyms and the words represented by the acronym).

PWS – Performance Work Statement

Contracting Officer’s Representative (COR): A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

CCE– Contracting Center of Excellence

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

IF YOU ARE DOING A TIME AND MATERIALS OR LABOR HOURS CONTRACT THE BELOW DEFINITION

MUST BE INCLUDED AND TAILORED TO YOUR ACQUISITION IF NECESSARY:

Best Effort: That effort expended by the contractor to perform within the awarded ceiling price all work specified in this task order (TO) and all other obligations under this TO and the basic contract. This effort includes providing required qualified personnel, properly supervised, and following industry accepted methodologies and other practices. The effort is further characterized by operating at all times with the Government’s best interest in mind, using efficient and effective methods, and demonstrating sound cost control. The effort must be identical to the effort that would be expended if this were a firm-fixed price TO and the contractor’s profits were dependent upon reducing costs while meeting the Government’s requirements in terms and quality and schedule. Failure to provide this required effort may result in the withholding of payment for hours expended that do not qualify as best effort or a reduction in the rate per hour to reflect decreased value of services received.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

(If the Government is to provide any property, services, or information to the contractor, this section is used to describe what will be provided. If the list or lists are fairly extensive, they should be made into a technical exhibit or attachment. COMPLETE AS APPROPRIATE).

3.1 GENERAL: The government shall provide, the facilities, equipment, materials, and/or services listed below.

3.2 Equipment: The Government will provide a fully functioning network infrastructure.

3.3 Services: The Government will provide site existing NETAPPS storage array as configured during prior Contractor engagement.

3.4 Utilities. All utilities in the facility will be available for the contractor’s use in performance of duties outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.5 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.6 Documentation: GAARNG will provide/make available SAM Service Review Document IOT assist with execution of this engagement.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish everything required to perform this PWS.

4.1.1 The contractor (NetApp) is being engaged for the specific knowledge capability that NetApp can implement.

4.1.2 NetApp will provide a week of engagement (40 hours) IOT support GAARNG on a variety of NetApp specific issues and concerns that are currently beyond in-house capability.

4.2 Secret Facility Clearance: The Contractor shall possess or be eligible to receive and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office.

4.3 Access to Government Information Systems – The Contractor will have access to Government Information Systems and as such must exercise due care IAW with Army Regulations 25-2 (AR 25-2).

Additionally, the Contractor will complete training and certification as outlined in AR 25-2 Chapter 4, paragraph 4-3, a, (6) for System Administrators.

4.4 Operations Security (OPSEC) – The Contractor will observe Operational Security as outlined in Army Regulation 530-1 (AR 530-1). The contractor will conform to requirements for Security Level I training contained within AR 530-1 Chapter 4, paragraph 4-2, sub a.

PART 5

SPECIFIC TASKS

(Specific tasks are the heart of the Statement of work). This section defines how the contracting effort fits within the existing or intended customer environment both technically and organizationally. Examples of items to include here are a detailed description of the services required and other pertinent information.

5.1 BASIC SERVICES. Services the contractor shall provide:

5.1.1 Upgrade to latest recommended OS as recommended by the Service Review Document to be provided by GAARNG.

5.1.2 Upgrade to latest Firmware as recommended by the Service Review Document.

5.1.3 Isolation and remediation of security risks as recommended by the Service Review Document.

5.1.4 Isolation and remediation of architecture faults as recommended by the Service Review

Document.

5.1.5 Review, assist in remediation, and assist in re-consolidation of existing data organization configuration in order to enable a more proficient and performance oriented data storage infrastructure taking into account Best Business Practices (BBP).

5.1.6 Produce final Deliverables for Executive Summary and technical supporting documentation.

PART 6

APPLICABLE PUBLICATIONS

6.1 Publications applicable to this PWS are listed below. The publications must be coded as mandatory or advisory, the date of the publication, and what chapters or pages are applicable to the requirement. All publications listed are available via the Internet at the specified e-mail address.

Information Security AR 25-2, Mandatory and as outlined in Part 4.3 of this PWS.

Operational Security, AR 530-1, Mandatory and as outlined in Part 4.4 of this PWS.

Part 7

MANPOWER REPORTING REQUIREMENTS:

7.1 The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address: https://cmra.army.mil/.

7.1.1 The required information includes:

7.1.1.1 Contracting Office, Contracting Officer, Contracting Officer's Technical Representative (COR);

7.1.1.2 Contract number, including task and delivery order number;

7.1.1.3 Beginning and ending dates covered by reporting period;

7.1.1.4 Contractor name, address, phone number, e-mail address, identity of contractor employee entering data;

7.1.1.5 Estimated direct labor hours (including sub-contractors);

7.1.1.6 Estimated direct labor dollars paid this reporting period (including sub-contractors);

7.1.1.7 Total payments (including sub-contractors);

7.1.1.8 Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different);

7.1.1.9 Estimated data collection cost;

7.1.1.10 Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purpose of reporting this information);

7.1.1.11 Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

7.1.1.12 Presence of deployment or contingency contract language; and

7.1.1.13 Number of contractor and sub-contractor employees deployed in theater this reporting period (by country).

7.2 As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year.

7.3 Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENT SUMMARY (PRS) – VEHICLE OPERATIONS

Specificatio n Item

Performanc e Objective

Performanc e Standard (Minimum

Acceptable Standard)

(MAS)

Method of Surveillanc e

Deduction from

Contract Price for

Not Meeting the MAS

Sample Size

Frequency

Conduct pre-engagement consultation

IOT

determine scope and requirements of project

Meeting scheduled and conducted by NetApp and

GAARNG

100% 100% Inspection

Determined by impact to overall project

NA Single occurrence

Produce final Deliverables for Executive Summary and technical supporting documentatio

n. Para 5.1.6

Types of Surveillance to select from:

Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot.

Random Inspection Guide, Method of surveillance, Lot size, Sample size, Performance requirement, Sampling procedure, Inspection procedure

100 Percent Inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed

Periodic Surveillance: Evaluation of samples selected on other than 100% or statistically random basis. (i.e. monthly, quarterly, semi-annually etc.)

Validated Customer Complaint: Complaints must be validated.

NOTE: You may also use any surveillance method used in the commercial market to surveil the required service. (This will be discovered when market research is conducted).

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

(A deliverable is anything that can be physically delivered but may include non-physical things such as meetings).

Deliverable Frequency # of Copies Medium/Format Submit To

(Indicate PWS paragraph number)

(by the 5th of every month or within 30 days of contract award)

(May be paper or CD in MS Word)

PRODUCE FINAL

DELIVERABLES FOR

EXECUTIVE

SUMMARY AND

TECHNICAL

SUPPORTING

DOCUMENTATION.

PARA 5.1.6

WITHIN 14 DAYS OF

ENGAGEMENT

COMPLETION

1 MS EXCEL OR MS

WORD

CPT TRAILLE

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

(Sample for the PWS Part 5 above)

ITEM

NAME

ESTIMATED QUANTITY

1 ________

2 ________

3 ________

4 ________

5 ________

(NOTE: ADD OTHER WORKLOAD DATA AS CONSIDERED APPROPRIATE.)