PWS_Instructional_Services.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

MICHIGAN ARMY NATIONAL GUARD (MIARNG)

INSTRUCTIONAL DEVELOPMENT TRAINING SUPPORT SERVICES

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Instructional Development Training Support Services, as defined in this PWS

1.2 Background: The MIARNG Recruiting and Retention Battalion (RRB) requires instructional development training support services to maintain properly trained and equipped units. The functional support provided by the contractor allows RRB personnel to focus on their recruiting and retention duties.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of twelve months.

Performance reads as follows:

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards.

It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s).

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days as:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 0745-1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Any adjustment in duty hours and/or location must be worked with the COR and contract awardee. Evening or weekend hours may be permitted to accomplish the tasks in the PWS, however overtime hours are not authorized. Performance shall be at the following locations:

1. Lansing RFSC, 3423 N. Martin Luther King Blvd., Lansing, MI, 48906

2. Ishpeming Armory, 900 Palms Ave, Ishpeming, MI 49849

The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Telework is authorized.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation;

including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the AEI. Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.5.4. CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08- 003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.4.5.4.i. HSPD-12 Background Investigation Requirements: The contractor ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at attachment (TBD), at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the BI will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards https://informationassurance.us.army.mil/ upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.4.ii. Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer.

The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that contractor employees maintain their AKO accounts.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The contractor's FSO Or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be:

The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency Check with Written Inquires (NACI).

The government will inform the contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

http://www.us.army.mil/ https://www.dmdc.osd.mil/tass/ http://www.dmdc.osd.mil/rsl/

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I- 9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier.

The contractor shall return issued CAC's to the DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA/COR.

1.4.5.5 AT Level 1 Awareness Training (AT) All contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html.

1.4.5.6 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.7 Information Awareness: All contractor employees with access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) (https://atc.us.army.mil/iastar/index.php) prior to commencement of services, and shall successfully complete the DOD Information Assurance awareness training prior to access to the IS and then annually thereafter.

(https://ia.signal.army.mil/DoDIAA/).

1.4.5.8 Reserved

1.4.5.9 OPSEC Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter.

The contractor shall submit certificates of completion for each affected contractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.5.10 Reserved

1.4.5.11 Reserved

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

http://jko.jten.mil/courses/atl1/launch.html https://atc.us.army.mil/iastar/index.php https://ia.signal.army.mil/DoDIAA/ http://cdsetrain.dtic.mil/opsec/

1.4.6.1 Key Control. The contractor shall establish and implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the Contracting Officer’s Representative (COR).

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Reserved

1.4.7 Special Qualifications: In order to meet the performance objectives, all contractors performing instructional development training support shall have the following minimum qualifications:

1.4.7.1 An Associates or Bachelor’s Degree from an accredited University, or 3 year substantive experience in the facilitation of instructional courses, training programs, workshops, and seminars.

1.4.7.2 Three years’ experience recruiting for a military entity, or three years’ experience in a general recruiting setting.

1.4.7.3 One year of experience instructing in a one on one setting

1.4.7.4 Two years of experience developing lesson plans that utilize Demonstrative-performance, informal lecture and guided discussion

1.4.7.5 Two year of experience utilizing Microsoft Office.

1.4.7.6 Two years of experience maintaining, editing and analyzing electronic documents

1.4.7.7 HIPAA (Health Insurance Portability and Accountability Act) certification, or obtain certification within two months of contract award.

1.4.7.8 All contractor employees must read, write, speak and understand English fluently.

1.4.7.9 All contractor employees must possess a valid driver’s license, and current full coverage automobile insurance policy, in force, at all times.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive directions and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel

The contractor shall travel to training locations and RRNCO offices in the state of Michigan during the performance of this contract to execute the training courses and one-on-one training tasks included in the PWS.

The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and authorization by the KO prior to travel arrangements being made.

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by the Government. The contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

The Contracting Officer may issue the Contractor an authorization to obtain interagency fleet management system vehicles and related services for use in the performance of this contract. The use, service, and maintenance of interagency fleet management system vehicles and the use of related services by the Contractor shall be in accordance with 41 CFR 101–39 and 1 CFR 101– 38.301–1.

Contractors authorized to use interagency fleet management system (IFMS) vehicles and related services shall comply with the requirements of 41 CFR 101-39 and 41 CFR 101-38.301-1 and the operator’s packet furnished with each vehicle. See 41 CFR 101-6.4 for additional guidance for home-to-work use of Government vehicles.

1.4.13 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Reserved

1.4.16 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. The contractor shall have an established telework program subject to review by the Government. All telework agreements shall be authorized and approved by the COR and include the date, time, and description of the tasks to be performed. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government's mission-critical operations stay operational during times of National Emergency or incidents of National Significance. The COR(s) must identify to the Contracting Officer any tasks that are required to ensure continuity of critical supplies and services and at what level those supplies and services must be delivered.

Telework shall be at no additional cost to the Government.

1.4.17 Contractor is cautioned that if off-duty active military personnel are hired under this contract, they may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The absence of such employees shall not constitute an excuse for non-performance under this contract.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AAR After Action Review AEI Army Enterprise Infostructure ADSW Active Duty for Special Work AFARS Army Federal Acquisition Regulation Supplement AFCOS Automated Fund Control Order System AOC Accession Options Criteria AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer MEPCOM Military Entrance Processing Command MEPS Military Enlistment Processing Station MIARNG Michigan Army National Guard MTR Master Trainer Requests NGB National Guard Bureau NGR National Guard Regulations OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PPOM Personnel Policy Operations Message PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RRB Recruiting and Retention Battalion RRNCO Recruiting and Retention Noncommissioned Officer SME Subject Matter Expert SMOM Strength Maintenance Operation Messages SOP Standard Operations Procedure STP Soldier Training Publications TE Technical Exhibit UMR Unit Manning Roster

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment. The Government shall provide the use of a Government (GSA) vehicle to be used for approved travel only.

3.2 Materials: All materials required to perform the services described in the PWS will be provided: NGR documents, AOCs, Soldier Training Publications (STP), Strength Maintenance Operation Messages (SMOM), and PPOMs

3.3 Equipment: All equipment required to perform the services described in the PWS will be provided: PCs, servers and networking equipment.

3.4 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated above and to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Provide Instructor Development Training Support Services at the MIARNG company level taking instructions and training templates. Responsible for conducting the coordinated training and completing the evaluations of this training included in this PWS.

5.1.1 Comply with all MIARNG, ARNG, State of Michigan, Federal training requirements.

5.1.2 Using RRB accepted practices contained in the AR 601-210, AOCs, NGR 601-1, NGR 601-2, SMOMs, PPOMs, AOCs and STPs, Create a training plan to be delivered to all RRB Personnel in need of initial Military Occupational Specialties (MOS), which can be found in the Department of the Army Pamphlet 611-21 (DA PAM 611-21), as well as Sustainment Training to train current RRNCOs in sustaining and increasing recruitment activity and production.

5.1.2.1 Create, supplement and manage a training syllabus provided by the Professional Educator Center (PEC), as well as an RRB Leadership approved syllabus. The syllabus shall include:

5.1.2.1.1 Outline the training plan.

5.1.2.1.2 Address specific lesson needs for the unit to perform its production mission.

5.1.2.1.3 Provide overall guidance for training to perform unit missions.

5.1.2.2 Provide guidance during the creation of the MIARNG training SOP, to supplement the STP.

5.1.2.3 Create and manage lesson plans for areas in which lessons plans are not available through commercial vendors.

5.1.2.4 Using AR 601-210, AOCs, NGR 601-1, NGR 601-2, SMOMs, PPOMs, AOCs and STPs, design, revise and validate both traditional classroom and interactive computer based training.

5.1.3 Provide one-on-one or platoon classroom training to Strength Managers for areas outside of the Strength Managers expertise.

5.1.4 Utilizing current Sustainment Training Course Material, construct and instruct a three-day Sustainment Training Course for SME (Subject Matter Expert) Instructors the first week of the following calendar months;

March, June, August and Dec. The course shall include:

5.1.4.1 Instructional techniques.

5.1.4.2 Classroom and one-on-one presentation skills

5.1.5 Utilizing current Apprenticeship Training Course Material, construct and instruct an Apprenticeship Training to newly hired RRNCOs with 60 days of hire date.

5.1.6 Provide the following, to RRB HQ Personnel, 30-days prior to any training event:

5.1.6.1 Training Syllabus

5.1.6.2 Method of Instruction

5.1.6.3 Resources required to execute the training

5.1.7 Provide the following, to RRB HQ Personnel, within 10-days after any training event:

5.1.7.1 Attendance Roster

5.1.7.2 After action review (AAR) including the initial training goals, the accomplished goals and future training enhancements.

5.1.8 Provide a bi-weekly report to RRB Operations Personnel detailing a summary of the training goals accomplished, as well as proposed training goals.

5.1.9 Participate in monthly review progress and provide recommended changes and adjustments to curriculum and training syllabus

5.1.10 Perform a semi-annual Training Needs Analysis (TNA), to be submitted to RRB Operations Personnel, for RRB Command Management and supporting offices. The first TNA should be provided 6 months from contract award date and second should be provided 11 months after the contract award date. The TNA shall include the following:

5.1.10.1 Current and Future Trends

5.1.10.2 Current Recruiting and Retention Industry and Army National Guard Training Methodologies

5.1.10.3 Skill/Knowledge Utilization

5.1.10.4 Curriculum Forecasting

5.1.10.5 Unit Member Training and Mission Execution Comparisons

5.1.10.6 Areas of identified weaknesses and strengths

5.1.10.7 Proposed recommendations to overall training program

5.1.11 Update all syllabus and lessons plans due the result of the TNA within 30-days of TNA submission, and approval, of RRB Command Sergeant Major.

5.1.12 Monitor and address submitted Master Training Requests with 72 hours, to assist RRNCO’s individually, using RRB SOPs, best practices and techniques.

5.2 Filing: The contractor shall:

5.2.1 Maintain and make available for review by the Government, files documenting information contained in all reports and functions required under this contract.

5.2.2 Maintain files, regardless of physical form, in accordance with Army Regulation 25-400.

Return all functional files maintained by the Contractor to the Government upon completion or termination of the contract.

5.2.4 Collect, release, and store personal information in accordance with Army Regulation 25-55 and Army Regulation 340-21.

5.2.5 Reporting Requirements. The Contractor shall submit electronic reports to the Headquarters, MIARNG RRB on a monthly basis. The reports will reflect each month of the fiscal year and roll-up at the end of fiscal year.

5.3 Contractor Manpower Reporting Application (CMRA):

5.3.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Michigan Army National Guard via a secure data collection site

5.3.2 The contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

PWS Paragraph Task Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method

5.1.2 Training Plan

completed within 60 days of contract award complete 3 day after the expected time frame

Periodic Inspection/COR

5.1.2.1 Training Syllabus

completed with 60 days of Contract award complete 3 day after the expected time frame

Periodic Inspection/COR http://www.ecmra.mil/ http://www.ecmra.mil/

5.1.2.3 Lesson Plans

completed with 60 days of Contract award complete 3 day after the expected time frame

Periodic Inspection/COR

5.1.2.4 Computer Based

Training completed with 60 days of Contract award complete 3 day after the expected time frame

Periodic Inspection/COR

5.1.3 One-on-one

Strength Manager Training completed per training plan complete 3 day after the expected time frame

Periodic Inspection/COR

5.1.4 Three-day

Sustainment Training course course executed within first week of listed month course executed late 5% of the time

Periodic Inspection/COR

5.1.5 Apprenticeship

Training Course course executed within 60 days of new hire date course executed late 5% of the time

Periodic Inspection/COR

5.1.6 Training documents provided 30 days

prior to any event provided late 5% of the time

Periodic Inspection/COR

5.1.7.1 Attendance Roster provided 10 days

after any event provided late 5% of the time

Periodic Inspection/COR

5.1.8 Provide bi-weekly

reports reports are provided timely 95% of the time.

reports are provided late 5% of the time

Periodic Inspection/COR

5.1.10 Training Needs

Analysis (TNA) semi-annual competition reports are provided late 5% of the time

Periodic Inspection/COR

5.1.11 Syllabus and lesson

updated completed 30-days following TNA updates not completed 5% of the time

Periodic Inspection/COR

5.1.12 Address Master

Training Requests within 72 hours not addressed within 72 hours 5% of the time

Periodic Inspection/COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title Frequency

Number of

Copies Medium/Format Submit To

1.4.1 Quality

Control Plan

Provide on within 15 calendar days after contract award. 1

Electronic Submission or

Hard Copy

COR

1.4.5 Security

Requirements

Provide within 15 calendar days after employee completes training.

Electronic

Submission or Hard Copy

COR

1.4.10 Employee

Identification

Provide within 10 days of contract award date, additions, deletions or changes.

Electronic Submission or

Hard Copy

COR

5.1.6 Training

Documentation

Provide to RRB Personnel 30 days prior to the event 1

Electronic Submission or

Hard Copy RRB Personnel

5.1.7.1 Attendance

Roster

Provided 10 days after any event 1

Electronic Submission or

Hard Copy RRB Personnel

5.1.8 Bi-weekly

Report

Provide to RRB Personnel 10 days prior to the event 1

Electronic Submission or

Hard Copy RRB Personnel

5.1.10 Training

Needs Analysis

(TNA)

Provide to RRB Personnel as listed 1

Electronic Submission or

Hard Copy RRB Personnel

5.5 CMRA 31 Oct, annually 1 Electronic COR

\TECHNICAL EXHIBIT 3

Estimated Workload Data

(This information is provided for historical background only. It is not a guarantee of workload quantities.)

**MIARNG employs an average of 90-100 RRNCOs; 25% of the RRNCOs are within one to two years of hire date; 50% have between 3 - 8 years of experience; 25% have more than 10 years of experience.

ITEM ITEM NAME ESTIMATED FREQUENCY

1 Training Syllabus Updates 12-15 per year

2 Classroom Lesson Plans 20-30 plans

3 Online/Computer Lesson Plans 5-10 plans

4 One-on-one Training Plans 20-30 plans

5 Three-day Sustainment Training Course Quarterly

6 Platoon/One-on-one Training Once weekly

7 Training ARRs 52-56 ARRs

8 Training Progress Reports 24 reports

9 Monthly Progress Reports 12 reports

10 TNAs 2 per year

11 MTRs 50-75 per year