BH_PWS_2016_Draft_v6.docx

PERFORMANCE WORK STATEMENT (PWS) FOR

Army National Guard Behavioral Health Coordination Services

1.1 General:

1.2 Scope and Background: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in this PWS as Government Furnished, to perform Army National Guard Behavioral Health Coordination Services, as defined in this PWS. The Idaho Army National Guard (IDARNG), Office of the State Surgeon (OSS) has a requirement to provide behavioral health coordination services for Army National Guard service members and their families (SM/FM), thereby promoting mental fitness and personal wellness for operational readiness and reintegration to civilian life.

1.3 Period of Performance (PoP): The Period of Performance shall be a basic period of twelve (12) months with one (1) twelve (12)-month option period. This shall include two (2) weeks for phase-in activities, and two (2) weeks for phase out activities.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer's (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Utilization Report: The contractor shall develop and maintain a utilization report to identify the number and demographics of Service members that are using behavioral health coordination services. Data collected is for trend analysis only and will not include any personally identifiable information. After acceptance of the utilization report, the contractor shall obtain the Contracting Officer's (KO) acceptance in writing of any proposed changes to its QCP.

1.4.3 Quality Assurance (QA): The Government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s).

1.4.4 Recognized Holidays: The following are recognized US holidays as designated by the Office of Personnel Management's (OPM's) Federal Holiday Schedule. The contractor shall not perform on-site services on these days:

1.4.4.1 New Year's Day:

1.4.4.2 Martin Luther King, Jr. Birthday

1.4.4.3 Washington's Birthday

1.4.4.4 Memorial Day

1.4.4.5 Independence Day

1.4.4.6 Labor Day

1.4.4.7 Columbus Day

1.4.4.8 Veteran's Day

1.4.4.9 Thanksgiving Day

1.4.4.10 Christmas Day

1.4.4 Place and Performance of Services: The Behavioral Health Coordinator (BHC) shall be located in the Pocatello Armory, 10714 Fairgrounds Rd, Pocatello, ID 83202. The contractor shall generally provide onsite services between the hours of 0800 and 1630, Monday through Friday except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall adjust its hours of operation as necessary to align with working hours at the designated place of performance, to include drill weekends as necessary; the contractor shall in all cases provide at least 40 hours of weekly on-site availability (inclusive of performance related travel) at each site except in accordance with its proposed authorized leave plan. Variations to standard workweek hours will be submitted to the COR for review and approval. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. All proposed personnel stated the contractor's proposal that are required to be replaced within the performance of this task order must be replaced by personnel with qualifications that are equal to or better than the proposed personnel.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee's installation driving privileges.

1.4.5 The contractor's employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.6 Security Requirements. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HODA and/or local is policy. In addition to the changes otherwise authorized by the changes clause of the contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.6.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractors place or receive calls they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.6.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the AEI. Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training as defined in this PWS. (https://informationassurance .us.army.mil).

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.6.3 Protection of Personally Identifiable Information (Pll). The contractor shall protect all Personally Identifiable Information (Pll) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a Pll breach results from the contractor's violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who's Pll has been compromised.

1.4.6.4 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor's status as a "contractor" shall be predominantly displayed in all correspondence types (to include signature blocks on email) and dealings with Government or non-Government entities/personnel. Contractor decorum should leave no doubt that they are not acting in an official Government capacity and do not have the authority to bind the Government. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. When contractor employees are working on Government facilities or participating at Government meetings, they shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word "contractor" displayed. Contractor or Government issued badges are acceptable. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart for any reason. All identification media shall be returned to the Contracting Officer within 14 calendar days of departure.

1.4.5.4.1 CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, dated December 1, 2008, incorporating Change 5, October 8, 2013, for a CAC-eligible contractor to receive an initial CAC, the responsible command must have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher background investigation (Bl). DTM 08-003 also requires officials adjudicating NACls to utilize the OPM's adjudicative guidance because DOD has not published final adjudications standards. Army Directive (AD) 2011-08 provides top-level guidance and assigns responsibilities for the Army's implementation of Homeland Security Presidential Directive 12 (HSPD-12). The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, "Personal Identity Verification (PIV) of Federal Employees and Contractors," March 2006 and DoD Regulation 5200.2-R; and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05 . The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely;(2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

a. HSPD-12 Background Investigation Requirements: The contractor shall ensure CACs are obtained by all personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.). Those personnel are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent higher investigation. It is the responsibility of the contractor to ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form available from the Contracting Officers representative (COR) or Security Manager listed on the DD FM 254, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the Bl will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by email or via a Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

b. Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has needs to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

(1) The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer.

(2) The contractor shall obtain an Army Knowledge Online (AKO) account and a DISA DoD Enterprise email (DEE) address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army .mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a contractor loses the privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that contractor employees maintain their AKO accounts.

(3) It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (Bl), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

(4) CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be the COR.

(5) The government will establish a TASS application account for each CAC request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www .dmdc.osd .mil/tass/.

(6) The FSO or contractor employee shall submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

(7) A CAC cannot be issued without evidence that the standards outlined in paragraph 1.4.5.4.1 have been met. TASS may be linked to the Joint Personnel Adjudication System (JPAS) in the near future. The TA will have to verify, via JPAS, that the NACI has been initiated before he/she can approve a contractor request for a CAC.

(8) The government will inform the contractor's applicant, via email, of one of the following:

i. Approved .* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

ii. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

iii. Returned. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

(9) At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form 1-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form 1-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

(10) Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier.

(11) The contractor shall return issued CAC's to the DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TNCO R.

1.4.5.5 Level 1 Awareness Training (AT): All contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.4.5.6 Information Assurance (IA) Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working INIT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.4.5.7 Information Awareness: All contractor employees with access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) (https://atc .us.army.mil/iastar/index .php) prior to commencement of services, and shall successfully complete the DOD Information Assurance awareness training prior to access to the IS and then annually thereafter (https://ia .signal.army.mil/DoDIAA/).

1.4.5.8 iWATCH Training. The contractor with an area of performance within an Army controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training.

1.4.5.9 OPSEC Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level IOPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR,or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.5.10 Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.5.12 All contractor and subcontractor employees requiring access to electronic medical records shall complete and maintain Health Insurance Portability and Accountability Act (HIPAA) training via the computer based training (CBT) module within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. The training is available at https://medchart.ngb.army.mil/MEO-CHART/.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. The contractor shall establish and implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QC Plan. Such procedures shall include turn in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the Contracting Officer's Representative (COR).

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor's employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor's QC Plan.

1.4.7 Special Qualifications: The contractor shall ensure all employees have earned a master degree in an applied field of the social and behavioral sciences (mental health counseling, social work, etc.) and must have a current, active, valid, unrestricted, independent clinical license in the State of Idaho within his/her respective discipline. NOTE: The Government does not provide training to contractor personnel, except for mandatory training that is required within this PWS. The contractor shall ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42 .5. The KO, Contracting Officer's Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor's performance. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.4.11 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government's zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel. The contractor shall travel to remote units, training events and other locations necessary to perform services during the performance of this task order in order to attend meetings, provide training, respond to Critical Incident Event (CIE) situations, provide leadership consultation and provide services to end users as specified in this PWS and the Base Contract PWS. The contractor shall be reimbursed for travel expenses consistent with FAR 31.205-46 and the limitation of funds specified in this contract. All travel other than routine intrastate travel requires COR recommendation for approval and authorization by the contracting officer prior to travel arrangements being made.

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of theGovernment and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCls, as defined in FAR Subpart 9.5. The COR and the contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor's mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In I Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have all personnel on board, during a two (2) week phase in/ phase out periods that are incorporated into the 12 month period of performance. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. A phase in and a phase our period are not applicable if contract award is made to the incumbent contractor.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes nonmanufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S)

3.1 The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract.

3.2 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, desk telephones, computers and other items necessary to maintain an office environment. In accordance with FAR 45.000(b)(5), this property is incidental to the place of performance, remains accountable to the Government and is not subject to FAR Part 45.

3.3 Materials: None

3.4 Equipment: The Government may, at its sole discretion, make additional telecommunications equipment beyond the basic incidental office equipment cited above, such as cellular mobile phones or e-mail capable smartphones, available for use by on-site contractor personnel.

3.5 Services: None

3.6 Utilities: All utilities in the facility will be available for the contactor's use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.1 Contractor Furnished Property, Materials, and Equipment (CFP/M/E).

4.2 General: Except for those items specifically stated to be Government-Furnished in this PWS, the contractor shall furnish everything required to perform these services.

4.3 Insurance: Contractor personnel shall be required to provide their own personal professional liability insurance.

4.4 Continuing Education: Contractor personnel may request attendance at community or DoD sponsored behavioral health continuing education opportunities through the COR. The COR will determine if the CE attendance during work hours is appropriate and will approve/disapprove accordingly.

5.0 Requirements:

5.1. BEHAVIORAL HEALTH COORDINATION (Basic Service Requirements). The contractor shall provide BEHAVIORAL HEALTH COORDINATION (BHC) services to the Idaho Army National Guard as required by the contractor's base contract and further specified in this task order.

5.1.1 The contractor shall provide 24/7/365 access to clinically appropriate behavioral health intake, assessment, evaluation, screening and referral services. These services may be conducted in person, telephonically or by email.

5.1.2. Collaboration. The contractor shall work directly with the IDARNG Director of Psychological Health (DPH) with the assessment and tracking of behavioral health trends in order to identify problems and gaps in service and devise methods to improve and enhance the system. This will include the implementation, development and sustainment of behavioral health policies, procedures, and initiatives.

5.1.3. Resources. The contractor shall serve as a resource for soldiers and unit commands regarding implementation of treatment recommendations and restrictions of Soldier activities. The contractor shall maintain knowledge of and proficiency with the array of behavioral health resources available to service members and connects identified service members with those resources. The contractor shall serve on committees and task forces advantageous to advancing IDARNG behavioral health policies and increasing resources.

5.1.4. Care/Case Management. The contractor shall, when clinically appropriate, provide clinical case management services including assessment, intervention plan, referral, and monitoring of clinical progress. The contractor shall assess the SM/FM for his/her presenting issues; define an appropriate intervention plan; work with collateral agents (if applicable); conduct follow up with the SM/FM and collateral agents; and consult with the SM's supervisor/commander regarding duty limiting conditions (if applicable). The contractor shall serve as a profiling authority to assure accurate profiles are in place for service members with behavioral health difficulties. This requires compliance with all case management and clinical documentation requirements for case referrals.

5.1.5. Mental Health Awareness and Wellness Promotion. The contractor shall engage in a wide variety .of wellness promotion focused activities (Yellow Ribbon, Coping with Deployment, etc.) facilitating the prevention and education of mental health issues, early intervention, crisis response and post-vention. These promotions may include small and large group training sessions.

5.2 BHC Consultation. The contractor shall perform the following task order specific requirements:

5.2.1 The contractor shall provide BEHAVIORAL HEALTH COORDINATION Services to engage in two distinct types of behavioral health consultation:

5.2.1.1. Clinical consultations to leadership to foster quality care and mission readiness while respecting HIPAA regulations and respective licensing and/or ethical standards.

5.2.1.2. Non-clinical consultations on a variety of behavioral health and wellness issues including elements of military or civilian life that do not clearly fit into a mental, behavioral, or emotional disorder, problem, concern or well-being framework, yet require the expertise of a behavioral health professional to assist in short term problem resolution (identified generally as up to five encounters with the BEHAVIORAL HEALTH COORDINATOR). These consultations may include small and large group training sessions.

5.3 BHC Critical Incident Event (CIE) Support. The contractor shall perform the following services:

5.3.1 The contractor shall engage in two types of critical interventions, Crisis Response & Critical Incident Response. The contractor shall comply with incident response management guidelines provided by the state/location to which the BEHAVIORAL HEALTH COORDINATOR is assigned.

5.3.2 The contractor shall participate in the on-call rotation of Behavioral Health Access Line/Crisis Intervention and Management. Time spent in contact with Soldiers seeking crisis intervention or management will be considered time worked.

5.4 Employee Skills. The contractor shall be proficient in the following:

5.4.1 Professionally effective verbal and written communication skills.

5.4.2 Computer skills with Microsoft Word, Outlook, Excel, Access, and data entry skills sufficient to create and maintain clinical recording keeping duties.

5.4.3 Maintains Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines.

5.5 Accessing BHC Services. The contractor shall perform the following services:

5.5.1 Adult Service Members and Family Members: The primary user of the BHC services is any National Guard Service Member (SM) (current or former) and/or his/her family members (FM). However, no SM from any military branch will be turned away for clinical assessment and referral services. Family of NG SMs will be provided assessment and referral services if their issue is related to the SM.

5.5.2 Limitations on Services to Minors: Direct permission from a parent or legal guardian is required to serve a minor in person, telephonically, or via a referral to an affiliate. No services may be provided to minors who purport to be emancipated until the emancipation criteria are validated through legal channels. The legal definition of a minor is determined by state statutes.

5.5 Affiliate Counselor Network. The cost of any referral to Affiliate Counselors by the BHC is the responsibility of the service member.

5.5.1 The contractor shall conduct information tracking and data collection and shall maintain a log of all referrals, source of referrals, and follow- up activities in the ARNG IT system of record, which include the Behavioral Health Data Portal (BHDP) DoD-CMS, MEDCHART/eCase (role based user training will be provided by ARNG and employees of the DoD).

ARMY NATIONAL GUARD

BEHAVIORAL HEALTH COORDINATION (BHC) SERVICES

Technical Exhibit 1 Performance Requirements Summary

PRS # 1.

The contractor shall provide all Behavioral Health Coordination Services

PRS # 2.

The contractor shall provide consultation

non-compliant services corrected upon discovery Validated Customer Complaints

PRS # 3.

The contractor shall provide critical incident event response

PRS # 4.

The contractor shall make Behavioral Health Coordination Services available to clients

(2) incidents of non-availability to clients during any month of performance per coordinator.

Random sampling/ Validated customer complaint

PRS # 5.

The contractor shall complete a statement of understating (SOU) with all

PRS #6.

Identification of Contractor Employees

PRS #7.

Contractor Employee Training

PRS #8.

CAC Requirements

PRS #9.

Combating Trafficking in Persons

PRS #10.

Place and Performance of Services

Vacancies exceeding 30 days will be assessed in a strong negative manner.

Multiple vacancies exceeding 30 days may result in administrative action up to and including termination.

Contractor shall at all times maintain a fill rate of at least 95%.

100% Inspection

Incentive: Per FAR 52.246-4 Inspection of Services-Fixed- Price (d), services found defective as a result of a vacancy shall result in an immediate reduction in the task order price to reflect the reduced value of the services performed. This reduction shall be taken at the time of invoicing and shall be based on the length of vacancy multiplied by the proposed fully burdened labor rate proposed for the position. This reduction shall be effective the first day of any vacancy regardless of the AQL.

Failure to meet the AQL standards will result in negative past performance

Technical Exhibit 2 Deliverables Schedule

Contractor shall submit copies of each Key Personnel final candidate's resume, license/certification, and proof of professional liability insurance, as well as a summary of the findings of a background check.

Provide thorough orientation of NG/RC to Key Personnel within ten (10) working days after hiring and prior to providing services to clients.

Provide status report upon request to COR

COR

Submit to COR for review and approval a written QCP Program Plan

Submit to COR QCP Work Plan