A_07_-_MISC_DOCS_-_QUESTIONS_&_ANSWERS_-_COMMUNICATIONS_SUPPORT_SERVICES.pdf

Question Answer

1) The Service Contract Act is incorporated in the contract clauses. Please provide the SCA wage determination applicable to this solicitation.

1) The Government will not determine the applicable wage determination for each of a contractor's employees. It is the determination of the contractor to ensure all employees are paid IAW the SCA wage determinations. The current SCA wage determination, located at www.wdol.gov.

2) 1.4.4.1 requires working rotating shifts during the Mon to Friday work-week. This paragraph also requires the contractor to ramp up to support Government surge efforts.

2) Schedules should be M-F 0730-1600 95% of the time and will only change based upon unexpected technical issues requiring longer days, and for large exercises on the base schedule. There is the possibility

3) Can the Government please provide the shift schedules and the number of Government personnel supported during each of these shifts? We would need these schedules in order to adequately recruit, hire and staff the daytime, evening and night shifts.

3) Regular schedule is M-F, 0730-1600. The regular customer base is approx. 300 personnel, two tenant units, and a geographical site. During exercises, there can be approx. 1,500 personnel to support. Extended hours and weekends are infrequent, but are based upon technical requirements and the exercise schedule.

4) Can the Government please provide a schedule with the estimated frequency of surges, estimated length of the surge effort and the number of Government surge personnel supported? We will need to understand this level of detail in workload in order to adequately recruit, hire and staff the rotating

4) Schedule is still being developed, but expect a large surge in May, July, and Sep of 2018. This is subject to some change.

5) 1.4.5.1 Contractors are required to have Common Access Card. Can the Government provide an indication of how many of our personnel will require a CAC.

5) CAC is required to obtain a computer account. A computer account is vital for this role, therefore 100% of employees must obtain a CAC.

6) Due to the surge requirements and potential for additional or unplanned work would the Government include an overtime labor rate CLIN in the event work had to be performed over weekends or in addition to the 40 hours workweek? We understand that any additional overtime hours would have to be approved

6) The Government does not anticipate any overtime be needed. If in the event that the positions require over-time it would have to be approved by the Contracting Officer prior to any over-time being worked.

7) Is there an incumbent and/or has a similar work been solicited in the past 3 years? 7) The current contractor is Abacus Technology Corporation under contract FA8732-15-D-0002-9G02.

Total Contract price for the current contract is $199,580.00 with a period of performance of 15 September

8) Section 1.4 states that this covers all duties and responsibilities of the Cyber support office and provide Telecommunications services. Questions: How does this align with section 5.2 and does this scope of work require skillsets for ISP and OSP support?

8) Telecommunications does required ISP and OSP support (cable plant, fiber installation, main distribution frame, pulling cable through conduit and man/hand holes, running and installation cable, DSL and telephone installation, etc...).

9) Section 1.4.9 states that we shall designate a Contract Manager. Question: Does the Government require the contract manager to site onsite?

9) The Government does not require an onsite contract manager.

10) Section 3.0 Does this include running cables? 10) Yes, on an as needed basis.

11) Section 5.14 are there existing SLAs/MOUs currently in place? 11) There are not currently any SLAs/MOUs in place.

12) Will we need coordinate third-party contracts and if so for what areas? 12) The contractor will not be required to coordinate any third-party contracts.

13) Section 5.15 states that we are to install, diagnose, troubleshoot and repair OSP and ISP. Question:

Does the government intend on provided the required tools and equipment to support these efforts?

13) All required equipment and tools are provided by the Government. The Contractor is responsible for skilled labor.

14) Section 6.1.1.11 states the contractor shall provide technical expertise to install and configure OS.

Question: Please clarify the contractor requirement as this is an AFNet function?

14) Operating systems, aka SDC and SDCC, must be installed on AFNET sysetms, however other OS may be used on non-AFNET systems.

15) Section 6.1.2 Can you the Government elaborate on how many projects are supported per year? Can you provide the scope of these projects?

15) Projects are local and downward directed by NGB. Scope of these projects range from minor to major upgrades of existing systems.

16) Section 6.1.3 Can the government provide further details on the required scope of work within this task order are supported and managed at the AFNet level?

16) The Government cannot provide further details in regards to this section at this time.

17) Section 6.1.3.7 Does the Government have a tool that is used for the managed solutions such as SolarWinds?

17) Some tools are available such as Nortel/Avaya UCM, but tools such as SolarWinds are on the current project list to be installed in the future. Many tasks must be accomplished manually unless employee

18) Section 6.3 / 6.3.4 Please elaborate the contractor role for supporting core services and Messaging Services?

18) Core services: LAN access, server access, internet access, computer access. Messaging services:

Outlook, DISA provided exchanges services, managing email services through DISA.

19) Is this a new work requirement? 19) See Answer number 7.

20) There is no way to tell if the proposed work requires 5 FTEs of 25 FTEs since there is no data showing workload. Please provide the number of FTEs anticipated (or historically provided) for each of the Section 6, Functional Areas.

20) The current contract, FA8732-15-D-0002-9G02, has 2 FTEs. Considering the increased scope, the Government anticipates this requirement to double in capability. However, this requirement will not be FTE based and be awarded under 1 CLIN for the 12 months.

21) Are any specific certifications required for the staff? If so, what certifications are required for what functions? How long do the contractor staff have to obtain these certifications?

21) Required certifications are IAW DoD 8570 and DoD 8140. The contractor staff would have to obtain all required certifications prior starting performance.

22) What level facility clearance is required at time of bid? If there is a potential for TS cleared staff, will the DD254 be at the TS level? Do bidders need to be able to hold, at a maximum, Secret or Top Secret

22) All facilites require a Secret Clearance. A DD254 will be uploaded with this Questions and Answers document for interested parties to fill out and provide with quotes. This document was missed with the

23) May contractor staff be shared between functional areas (i.e., one employee covers multiple functional areas), or does the Government require individuals be dedicated to a functional area?

23) Cross utilization is acceptable as long as the necessary duties of each function is accomplished, and the individual is competent on those tasks being performed.

24) Is there Government staff supporting each of the functional areas in parallel with the contractor staff?

Please explain how this Government/contractor mix works per functional area.

24) In some cases, yes. In other cases, the duties are not being performed due to lack of manpower, and the contract employee will be standing up and maintaining those programs/duties.

25) Why is this contract for 1 year with no options? Recruiting and maintaining cleared staff to support a 1 year contract is VERY difficult and ultimately more expensive for the Government. Please consider

25) The Government does not have a reasonable expectation of these services lasting more than 1 year in duration at this time.

26) May contractor's receive incumbent (on-site staff) POC info? 26) Contractor's may request on-site staff contact information from the current contractor, Abacus Technology Corporation, or after contract award.

27) Are all functional areas and positions currently staffed? If not, where are the vacancies? 27) No, all functional areas and positions are not currently staffed. All positions are currently vacant.

28) Is there a transition period to be priced? 28) There will not be a transition period as the current contract has ended.

29) Since this is a FFP contract, please confirm that the monthly contractor invoice remains the same regardless of actual hours worked during the month.

29) Contractor shall be paid on the basis of the schedule contained within the contract.

30) Is past performance information included within the 10 page maximum response? Is the proposal cover and table of contents included within the 10 page response maximum?

30) IAW ADDENDUM 1 to FAR 52.212-1 - INSTRUCTION TO OFFERORS - COMMERCIAL ITEMS, This page limitation is inclusive of indexes, photographs, fold-outs, appendices, and attachments. If quote is provided on SF 1449 and any additional required fill-in provisions/clauses by the offeror, these will not be counted towards the 10 page limit. System for Award Management (SAM) shall follow provision stated in 52.212-1(k), submission of any and/or any SAM.Gov information is not required and will not be counted toward the 10 page limit. Any Amendments (if applicable) will not count towards the 10 page

31) Are contractor's required to submit resumes for potential employees? 31) Resumes are not required.

32) Can contractor companies from Outside USA can apply for this? 32) According to FAR Part 19, place of business for a concern is located within the United States or its outlying areas and that concern makes significant contributions to the U.S. economy through payment of taxes and/or use of American products, materials and/or labor. As it pertains to all Government contracts that have been set-aside for small businesses, companies outside of the United States and its outlying areas

33) Is the contractor required for meetings? 33) Any company that would be awarded the contract would have to attend any necessary meetings that

34) Can the tasks (related to RFQ) be performed outside USA? 34) All tasks related to this procurement are anticipated to have individuals performing tasks at the place of service. Telework is not permitted according to the PWS that is attached to the solicitation.

35) Can the contractor submit quotes via email? 35) Per the posting on FBO.gov, All quotes MUST be submitted via email for this requirement.

Questions & Answers W912J2-18-Q-7024

Communications Support Services