PBSO_janitorial_PWS.pdf

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

JANITORIAL AND GROUNDS MAINTENANCE SERVICES

PINE BLUFF SITE OFFICE

PINE BLUFF MARINE TERMINAL

INDEX

C.1 SCOPE OF WORK

C.2 BID SCHEDULE

C.3 CONTRACT LINE ITEMS (CLIN’s)

C.4 DEFINITIONS

C.5 BACKGROUND

C.6 SAFETY AND SECURITY REQUIREMENTS

C.7 EQUIPMENT REQUIREMENTS

C.8 WORK AREA AND WORKING HOURS

C.9 PERSONNEL REQUIREMENTS

C.10 REGULATIONS, LICENSES, AND FEES

C.11 NOTIFICATION REQUIREMENTS

C.12 QUALITY CONTROL PROGRAM

C.13 QUALITY ASSURANCE

C.14 SPECIFIC REQUIREMENTS

C.15 STANDARDS

C.16 PAYMENT

C.17 PRE-BID REQUIREMENTS

ATTACHMENTS:

A-1 PAYMENT COMPUTATION

A-2 SERVICE SCHEDULES

A-3 MAPS AND FLOOR PLANS

A-4 ACCIDENT PREVENTION PLAN OUTLINE

A-5 QUALITY CONTROL PLAN OUTLINE

A-6 QUALITY CONTROL REPORT FORM

A-7 MONTHLY EXPOSURE REPORT

A-8 QUALITY ASSURANCE SURVEILLANCE PLAN

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1 SCOPE OF WORK: The Contractor shall furnish all necessary management, supervision, inspection, personnel, materials, supplies, parts, tools, equipment, transportation and vehicles required to perform Janitorial and Grounds Maintenance Services to facilities at the Pine Bluff Site Office and Pine Bluff Marine Terminal as specified, and in strict accordance with all Terms, Conditions, General and Technical Provisions, Maps, Drawings, Attachments, Appendices, Exhibits, etc., contained herein.

C.2 BID SCHEDULE: The Contract Line Items (CLINS) of this contract identify Daily, Weekly and Monthly Janitorial Services and Grounds Maintenance Services for the Pine Bluff Site Office and Pine Bluff Marine Terminal Office. The contract consists of a base period of 12 months with four (4) renewal options of one year each. The renewal options may be exercised at the discretion of the Government.

C.3 CONTRACT LINE ITEMS (CLINS): Items identified under the CLINS herein referred to as “bid items” shall include all work detailed under the provisions applicable to that particular facility.

Contractor work and responsibility for each bid item shall include, but not be limited to: all planning, programming, administration and management necessary to assure that all services are conducted in accordance with the contract and all applicable laws, regulations, codes or directives. The Contractor shall also perform all related Contractor administrative services necessary to perform the work under each bid item such as supply, procurement, quality control, Contractor financial control and maintenance of accurate and complete records and files.

C.4 DEFINITIONS: As used throughout this contract, the following terms have the meaning set forth below.

C.4.1 Cleanup – Cleaning by sweeping, mopping, wiping or power spray to remove stains, dirt, residue, trash, insects, insect webs or nests or other foreign material.

C.4.2 Disinfect – Application of a mild commercially available disinfectant solution containing cleaner and deodorant diluted to the Association of Official Agricultural Chemists (AOAC) recommended rating for destruction of S. Aureus and S. Cholaeraesuis bacteria. The disinfectant (other than that specified elsewhere in these specifications) shall be quaternary ammonium (non-acid) utility type.

The cleaning compound shall be acid base, utility type. DANGER: DO NOT MIX AMMONIA AND

CHORLINE BLEACH!

C.4.3 Foreign material – Material not installed or applied as a part of the fixture or facility such as dirt, debris, trash, hair, or other material, which may attract or hide vermin or pose a health risk to the users of the facility.

C.4.4 Solid waste removal – Removal of trash and refuse from designated trash containers and disposal in accordance with state and local laws and ordinances.

C.4.5 Defect – An instance of noncompliance with a service requirement. Either non-performance or unsatisfactory performance may cause a defect.

C.4.6 Major defect – A major defect is a defect that is likely to reduce materially the usability of the unit of service for its intended purpose. A major defect is a defect that judgment and experience indicate would result in hazardous or unsafe conditions for individuals using, maintaining or depending upon the service delivery or a defect that judgment and experience indicate requires corrective action to achieve substantial compliance with an established standard. A major defect is also classified as a collection of 2 or more minor defects in the same general area, both close to each other.

C.4.7 Minor defect – A minor defect is a defect that is not likely to reduce materially the usability of the unit of service for its intended purpose, or is a departure from the established standards having little bearing on the effectiveness of the unit of service. A minor defect is a defect that judgment and experience indicates is not a substantial deviation from requirements and generally does not require re-performance for overall performance to be considered as satisfactory.

C.4.8 Standard – A standard is a desired condition, value, or measure by which a service or product is judged to meet a specification or requirement.

C.4.9 Critical element – A critical element is a task, procedure, or operation that has been determined to be mandatory to fulfill the condition, value or measure comprising a standard.

C.4.10 Non-critical element – A non-critical element is a task, procedure, or operation which has been determined to be essential to the overall condition, value, or measure comprising a standard, but will not constitute a substantial deviation (major defect) from the standard unless viewed in the context of repeated unsatisfactory performance or non-performance.

C.5 BACKGROUND: The Pine Bluff Site Office has responsibility for navigation and recreation resources, along the Arkansas River, from Little Rock to the confluence of the White and Mississippi Rivers. Facilities receiving services under this contract are used on a daily basis by employees carrying out the daily operation and administration of navigation and recreation within Pine Bluff and the surrounding area.

C.6 SAFETY AND SECURITY REQUIREMENTS:

C.6.1 The Contractor shall comply with all applicable provisions of OSHA, EM 385-1-1 Safety and Health Requirements Manual and Little Rock District Safety Program in effect at the time this contract is awarded; and local and state laws and ordinances applicable to work under this contract. The Safety and Health Requirements Manual can be found on the Little Rock District’s web page at:

https://team.usace.army.mil/sites/SWL/SO/Shared%20Documents/Safety%20Standards,%20Regulations ,%20and%20Memorandums/EM_385-1-1%202014.pdf

The Contractor is required to submit an Accident Prevention Plan upon award and prior to commencement of work. An outline of information required in the Accident Prevention Plan is included as an attachment for contractor use. Particular emphasis shall be placed on the Contractor’s Safety Plan and the reporting provisions of EM 385-1-1. If the Contractor fails or refuses to promptly comply with the safety requirements as specified, the Contracting Officer may stop all or part of the work until https://team.usace.army.mil/sites/SWL/SO/Shared%20Documents/Safety%20Standards,%20Regulations,%20and%20Memorandums/EM_385-1-1%202014.pdf https://team.usace.army.mil/sites/SWL/SO/Shared%20Documents/Safety%20Standards,%20Regulations,%20and%20Memorandums/EM_385-1-1%202014.pdf satisfactory corrective action has been taken. No part of the time lost due to any such stoppage shall be made subject to claim for extension of time or for excess costs or damages to the Contractor. The Contractor shall not be paid for work not performed as a result of work stoppage due to failure to comply with safety requirements.

C.6.2 CONTRACTOR EXPOSURE HOURS

C.6.2.1 Contractor Exposure Hours - The number of hours worked by the Contractor under this contract shall be reported to the Pine Bluff Site Office each month on SWD Form 743-J, Monthly Exposure Report of Operations and Activities when the Contractor submits monthly invoices. The purpose of this requirement is to provide input for safety reports. A monthly exposure report form is provided as attachments 2 and 2A, for Contractor use.

C.6.2.2 Contractor Exposure Hours: The number of hours worked by the Contractor under this contract shall be reported to the Pine Bluff Site Office each month when the Contractor submits monthly invoices. The purpose of this requirement is to provide input for safety reports. A monthly exposure report form will be provided for contractor use. Contractor invoice will not be processed until the exposure report is received.

C.6.3 Accident Reporting: All serious accidents (those resulting in death or injury requiring medical attention) shall be reported to the Contracting Officer immediately. The Contractor shall maintain an accurate record of, and shall report to the Contracting Officer, all accidents within 24 hours of the occurrence. An Accident Prevention Plan will be required prior to commencement of work.

C.6.4 Security Requirements for Janitorial Contracts.

This is a Security Level One, Table A Contract.

1. General Overview

a. The security provisions of this contract and/or applicable task order apply to all Contractor and Subcontractor Employees (CSEs) physically working on federally controlled property or requiring access to a Department of Defense (DoD) network.

b. Prime Contractors (PCs) are responsible for subcontractor compliance with the security provisions of this contract and shall coordinate all security requirements on the behalf of the subcontractors and their employees.

c. PCs will notify the Southwestern Little Rock District Security Office (SWL-DSO) within 5 business days of the contract award of the primary and alternate security Points of Contacts (POC) for this contract. This notification will be in the form of an email sent to SL.CESWL.Contracts@usace.army.mil with the following information for each individual:

Full Name:

Email Address:

Work Phone:

mailto:SL.CESWL.Contracts@usace.army.mil

Work Cell:

Time Zone of their work location:

NOTE: Only primary and alternate security POCs are authorized to contact the SWL-DSO to inquire about a contract employee.

d. PCs security POCs shall submit the appropriate security investigation package for EACH CSE based on the Security Level listed above.

e. The SWL-DSO reserves the right to upgrade the security level background check/investigation requirement of any contract and/or applicable task order; this includes upgrading the investigation standards for specific CSEs. If required, badges will be issued to all clearedi personnel and are to be worn at all times while working on U.S. Army Corps of Engineers (USACE) property. Any CSE working on USACE property without the proper identification badge will be escorted off site.

NOTE: Proposed foreign contractors seeking to work on a USACE contract must be cleared through the Department of State prior to having site access. To obtain approval, each individual must complete and submit the appropriate documents for processing. The required procedure takes approximately 45 business days to process once all documentation is completed properly and submitted.

2. Security Investigation Package Requirements for each CSE.

a. Security Level One Requirements (processing time is approximately five business days)

(1) SWL form 487 dated 2016, Contractor Required Information Form.

(2) A copy of the CSE’s driver’s license or government issued identification card.

(3) A copy of the CSE’s proof of citizenship document or proof of authorization to work in the United States. Acceptable documents are:

(a) U.S. Birth Certificate

(b) U.S. Passport

(c) U.S. Certificate of Citizenship-INS

(d) U.S. Certification of Naturalization

(e) FS-545, Certificate of Birth Abroad

(f) U.S. Certificate of Report of Birth

(g) U.S. Consular Report of Birth Abroad

(h) Workers visa

(i) Permanent Resident card

(4) One (1) digital passport-styled photo to be used for the USACE badge. Photos will be transmitted to the Security Office by means of CD or Email SL.CESWL.Contracts@usace.army.mil. Each digital photo shall be stored in a file labeled by the name of the CSE. If transmitted through email, the subject line of the email must be the name of individual pictured. Photo requirements are as follows:

(a) In color.

(b) Taken within the last six months to reflect your current appearance.

(c) Taken in front a plain white or off-white background.

(d) Taken in full face viewed directly facing the camera.

(e) Taken with a neutral expression (preferred) or a natural smile, and with both eyes open.

(f) No hats or sunglasses are authorized in this photo; face must be clearly displayed with no distracters

(5) PCs must ensure each CSE is prescreened using the E-Verify program to meet the established employment eligibility requirements. The PC must ensure that the applicant has two valid forms of government issued identification, in order to ensure the correct information is entered in to the E-verify system. The CSE will provide the SWL-DSO with a list of verified employees to include their registration number from E-Verify. This list will be transmitted or mailed in the package along with the other required documents for CSEs. The E-Verify system can be located at the following URL (http://www.dhs.gov/e-verify).

(6) PCs must train each CSE on the iWatch/core watch suspicious activity reporting requirements (see paragraph 5).

b. Security Level Two Requirements (processing time is approximately 6 months once all documents are submitted electronically and accepted by the Personnel Security Investigation–Center of Excellence (PSI-COE) via the Personnel Security Investigation Portal (PSIP). Work Authorization/Site Access shall be denied until this background investigation is completed and favorably adjudicated. Automatic disqualifying factors that apply to all contractors being vetted at this level can be found in Table A.

(1) All requirements of the Security Level One package apply.

mailto:SL.CESWL.Contracts@usace.army.mil http://www.dhs.gov/e-verify

(2) Optional Form (OF) 306, Declaration for Federal Employment. This form shall be affixed with original date and signature; signature must be hand written-electronic signatures will not be accepted. The OF-306 can be found at the following web site:

http://www.opm.gov/forms/pdf_fill/of306.pdf.

(3) Fingerprint: Must be captured on an FD-258 electronically at an approved government site or manually (hard-copy) by a law enforcement or designated government security official.

(a) Hard-copy fingerprint submission can be captured by a law enforcement official local to the individual. CSE’s shall ensure that fingerprints are captured on a true/original FD-258 fingerprint card. No other form will be accepted.

Card may be mailed through USPS to: U.S. Army Corps of Engineers, P.O.

Box 867, Attn: Security, Little Rock, AR 72203-0867. Use of the commercial delivery service such as Federal Express or UPS shall use following address:

US Army Corps of Engineers, Attn: Security Office, Suite 6116, Little Rock, AR, 72201.

(b) CSEs can request to be fingerprinted electronically at the SWL-DSO. If this option is chosen, the individual must contact the SWL-DSO to schedule an appointment. Electronic fingerprinting is the quickest way to receive the results.

(c) CSE will have a background investigation requested by the SWL-DSO. The CSE will receive an email from PSI-COE with a link to complete the SF 85 online through e-QIP. It is the CSE’s responsibility to read each email thoroughly and complete all tasks given by PSI-COE to ensure the investigation will not be terminated. The CSE will receive an information email stating no further documentation or revisions are required. See Standard Form (SF) 85 for required data input information at http://www.opm.gov/forms/pdf_fill/sf85.pdf. This is to be used as a guide (only) when completing the online equivalent and submitting direct to OPM.

c. Security Level Three Requirements (processing time is approximately 9 months once all documents are submitted electronically and accepted by the Personnel Security Investigation – Center of Excellence (PSI-COE) via the Personnel Security Investigation Portal (PSIP). Work Authorization/Site Access shall be denied until this background investigation is complete and favorably adjudicated. Automatic disqualifying factors that apply to all contractors being vetted at this level can be found in Table A.

(1) All requirements of the Security Level One and Two packages apply except the SF 85 is replaced with the SF 86. See Standard Form (SF) 86 for required data input information at http://www.opm.gov/forms/pdf_fill/sf86.pdf.

3. Personnel Security Investigation Package Transmission http://www.opm.gov/forms/pdf_fill/of306.pdf http://www.opm.gov/forms/pdf_fill/sf85.pdf http://www.opm.gov/forms/pdf_fill/sf86.pdf

a. The investigation package will be transmitted in a sealed envelope together with a transmittal letter attached to the outside of the envelope for each applicant with the following information

(1) Contract Number and Title

(2) Contracting Officer’s representative name, office number, and cellular number

(3) CSE’s full name and contact information

(4) PC name, address, and telephone number

b. Investigation packages will be submitted to the SWL-DSO for processing and adjudication. Incomplete forms, illegible forms, etc., will be returned for correction and/ or completion and can delay the CSE from beginning work. The SWL-DSO address can be found in paragraph 2.b(3)(a) above.

c. Any change in personnel (whether an addition or replacement) at any time throughout the duration of the contract, will require the new personnel or replacement personnel to be vetted and approved by the SWL-DSO, in accordance with the requirements contained herein, prior to being granted Work Authorization/Site Access to any USACE property.

4. Onsite Access Approval

The CSE is responsible for contacting either the COR or the SWL Security Office, prior to the first day of work, to receive a list of approved individuals to be onsite, and their badges for identification purposes while onsite. All individuals on USACE property are required to wear identification badge. CSEs must be aware that COR representatives, project office personnel, and/or Security Office personnel can and will conduct identification checks on all persons onsite at USACE property. Any person found onsite without proper identification will be escorted offsite.

5. IWATCH/ Corps Watch Suspicious Activity Reporting (AT/OPSEC Cover Sheet, pg. 2, Section G, 4)

a. Security is simply EVERYONE’s responsibility. We owe it to our organization, our families, and ourselves to constantly be vigilant about what goes on around us. Trust your instincts. We rely on our senses every day of our lives. If a behavior or activity makes you feel uncomfortable, report it. If it doesn’t look, sound, or smell right, report it. The simple rule is, “If you see something, say something!”

b. The contractor and all associated subcontractors will brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity ATO-contained herein, below). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. The CSE will provide the SWL Security Office with a list of employees who have been provided this training. This list will be transmitted in the package along with the other required documents for employees.

c. If you see something suspicious, provided below is the type of information to report:

(1) What you witnessed (the suspicious activity) including the date, time, and location.

(2) Description of who was involved

(3) Gender of person(s) involved

(4) Height, build, hair/skin color, and approx. age of person(s) involved

(5) Language spoken (if known)

(6) Vehicle description/ license number (if known)

(7) Have you seen this activity before?

d. How to report:

(1) In an emergency- call 911

(2) Notify your immediate supervisor and COR

6. Disqualifying Factors

Background check/investigation disqualifying factors are included in Tables A and B of this document.

1 The term cleared refers to an individual granted authority to work on U.S. Army Corps of Engineers Property. This authorization comes through the Little Rock District Security Office to the Contracting Officer’s Representative (COR).

Table A. Disqualifying Factors

CRIMINAL HISTORY/ CRIMINAL INFORMATION

CHARGED* OR CONVICTED

< 5 Yrs < 10 Yrs > 10

Yrs Inability to verify claimed identity DENY DENY DENY Individual submitted fraudulent identity information DENY DENY DENY Active wants or warrants DENY DENY DENY Barred from any Federal installation or facility DENY DENY DENY Kidnapping, hostage taking, human trafficking, or human smuggling, or conspiracy or attempt to commit offense

DENY DENY DENY

Rape, forcible sodomy, or sexual assault, or conspiracy or attempt to commit offense

DENY DENY DENY

Any sexual offense involving a minor or child, including child molestation, or child pornography; or conspiracy or attempt to commit offense

DENY DENY DENY

Distribution of, or possession with intent to distribute a controlled substance, or conspiracy or attempt to commit offense

DENY DENY DENY

Armed Robbery or conspiracy or attempt to commit offense DENY DENY DENY Espionage, sabotage, treason, or terrorism (not terroristic threats); or conspiracy or attempt to commit offense

DENY DENY DENY

Criminal homicide, murder, manslaughter, or negligent homicide

DENY DENY DENY

Registered Sex Offender DENY DENY DENY Any felony conviction DENY DENY DENY Felony charge involving unlawful distribution, sale, use, possession, or manufacture of and explosive, explosive device, or firearm; or conspiracy or attempt to commit offense

DENY DENY DENY

Knowingly/willfully engaged in acts or activities to overthrow the U.S. Government by force in any jurisdiction or any country; or conspiracy or attempt to commit offense

DENY DENY DENY

Table A. Disqualifying Factors Continued

CRIMINAL HISTORY/ CRIMINAL INFORMATION

CHARGED* OR CONVICTED

<5 Yrs <10 Yrs >10 Yrs

Known/suspected terrorist or belongs to known/suspected terrorist organization

DENY DENY DENY

Mayhem, maiming DENY DENY DENY Child abuse involving serious bodily injury to a child or minor DENY DENY DENY Importation or manufacture of a controlled substance DENY DENY DENY Any type of arson DENY DENY ALLOW Any type of burglary or robbery DENY DENY ALLOW Any type of possession or distribution of stolen property DENY DENY ALLOW Any time of willful destruction of property DENY DENY ALLOW Any type of threat or disruption to the public (terroristic threat, inciting a riot, etc.)

DENY DENY ALLOW

Any type of extortion, bribery, or fraud DENY DENY ALLOW Operation of a motor vehicle while intoxicated by alcohol or drugs in any jurisdiction (1 conviction)

ALLOW ALLOW ALLOW

5 or more offenses for any crime (excluding minor traffic violations)

DENY DENY DENY

2 or more offenses for any crime (excluding minor traffic violations)

DENY ALLOW ALLOW

Any type of assault or violent crime DENY DENY ALLOW Illegal possession or use of a controlled substance DENY ALLOW ALLOW

LEGEND/NOTES

DENY Individual(s) are not cleared to work on USACE property under any circumstance

* Individual must be completely finished through legal processes of being charged with a crime, and will be required to provide documentation

C.7 EQUIPMENT REQUIREMENTS:

C.7.1 All equipment shall meet the requirements of EM 385-1-1, Safety and Health Requirements Manual.

C.7.2 The Contractor shall provide all equipment, materials and supplies required to perform the work specified. The Contractor shall not service or repair equipment on government property.

C.7.3 Motorized and mechanical equipment shall be in good operating condition and shall be equipped with applicable safety features to prevent injury. Equipment shall be operated and maintained in accordance with manufacturer recommendations.

C.7.4 All equipment to be used in performance of work will be inspected and approved by the Contracting Officer or his Authorized Representative as to condition, safety and suitability for the work prior to its use and may be re-inspected periodically at the discretion of the Contracting Officer or his Authorized Representative.

C.7.5 Equipment breakdown shall not relieve the Contractor of the responsibility of performing the work as specified. It shall be the responsibility of the Contractor to assure that he has, or can obtain on short notice, sufficient backup equipment to continue the services as specified without interruption, in the event of mechanical failure.

C.7.6 The Contractor will be provided a storage area for supplies and equipment used for Janitorial Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office. The Janitorial Service storage areas are not deleted from the service requirements of the contract and shall be maintained to the same standard as all other areas to be serviced. The Government shall not be liable for damage or theft of any contractor supplies or equipment stored on Government property.

C.7.7 If the capacity of liquid hand soap, hand towel or toilet paper dispensers prove to be inadequate to provide the quantity of these items needed between scheduled service dates, the Contractor shall maintain a sufficient supply in the janitor service storage areas to allow for Corps personnel to replenish the dispensers.

C.8 WORK AREA AND WORKING HOURS:

C.8.1 Work required under this solicitation is located at the sites described herein. The work sites, located several miles apart will necessitate that the Contractor include costs for travel time in all bid amounts.

C.8.2 Work required for Janitorial Services shall be conducted between 8:00 a.m. and 4:30 p.m. on scheduled service dates when facilities are open for business and with at least one Corps Employee present. All work outside normal business hours if and when required, shall be coordinated with the Operations Manager in advance.

C.8.3 The Contractor shall submit for approval by the Government a work schedule with approximate times of performance for all scheduled service dates. This schedule shall be submitted within 15 days after the award of the contract.

C.8.4 All trash and refuse shall be deposited in dumpsters located at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office. Use of dumpsters for refuse other than that which is collected while performing services under this contract is strictly prohibited.

C.8.5 A schedule of services is provided as a part of this contract. The Contractor is required to perform services on the dates indicated on the schedule. Government Quality Assurance inspections of services performed will be conducted immediately after completion of a scheduled service.

C.9 PERSONNEL REQUIREMENTS:

C.9.1 Personnel shall be tactful and courteous to visitors, Corps of Engineers Employees and other contractors and their employees working in the area.

C.9.2 All Contractor personnel shall wear clothing suitable for the working conditions. The minimum shall be short-sleeve shirt (or T-shirt), long trousers, dress or skirt (no mini-skirts or short shorts) and shoes with enclosed toe (thongs, flip-flops or shower shoes are not acceptable).

C.10 REGULATIONS, LICENSES AND FEES: The Contractor shall comply with all current regulations for the State of Arkansas. The Contractor shall, at his/her own expense, obtain any permits or licenses required performing the contract.

C.11 NOTIFICATION REQUIREMENTS: The Contractor shall furnish to the Contracting Officer the name and phone number of a person designated to be notified of deficiencies. That person must be available by phone during the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday.

C.12 QUALITY CONTROL PROGRAM: The Contractor shall provide to the Contracting Officer within fifteen (15) days after the award of the contract a copy of his Quality Control Program. The Quality Control Program will be used to comply with the provisions of the contract. Quality Control Program (inspection) report forms shall be submitted by the Contractor as a package, along with his record of the monthly safety meetings, Monthly Exposure Report of Operations and Activities and Invoice (also see Paragraph C.16 Payment). Payment of the invoice may not be authorized until all completed Quality Control Program (inspection) Reports, Safety Meeting Reports and Monthly Exposure Report of Operations and Activities are received by the Pine Bluff Site Office. Quality Control Program and Monthly Exposure Report of Operations and Activities report forms will be furnished upon request and shall be reproduced at the Contractor's expense. As a part of the Quality Control Program, the Contractor shall provide to the Contracting Officer a written report for each day that services are performed under the contract. An outline of information required in the Quality Control Program and a Quality Control inspection report are included as attachments for contractor use.

The reports shall be submitted monthly, with invoice, and shall contain the following items as a minimum:

a. Contractor’s name.

b. Service date, starting time and ending time.

c. Contract number.

d. Statement and description of services performed.

e. Location of services performed.

f. Description of services not performed and reasons why not performed.

g. Statement that all services were performed in accordance with the specifications.

h. Accidents/damages to property.

i. Man-hours worked on government property.

j. Signature of the Contractor’s Quality Control Representative.

C.13 QUALITY ASSURANCE:

C.13.1 The Government will monitor the Contractor’s performance in each functional area under this contract and reserves the right to use additional surveillance procedures as is deemed appropriate. The Government’s Quality Assurance Surveillance Plan is provided as an attachment. If the Contractor fails to complete a portion of work, or the work performed is unsatisfactory for any given service or portion thereof, a deduction will be made in accordance with the attached Payment Computation.

C.13.2 The Government will monitor the Contractor’s performance of services using the planned sampling, verified customer complaint, or 100% inspection method. Unscheduled inspections may be performed at any time. The Government reserves the right to alter or change the type of inspection at its discretion at any time, and to make deductions accordingly.

C.14 SPECIFIC REQUIREMENTS: Janitorial Services shall be performed as outlined below. The attached maps and technical exhibits provide valuable information on the layout and limits of facilities to be serviced.

Daily Janitorial Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office require the following:

• Solid waste removal.

• Vacuum and/or sweep floors and spot clean. Vacuum all carpeted floors. Sweep or damp-mop if required.

• Clean and disinfect restrooms. Replenish supplies.

• Dust furniture, furnishings, desktops, cabinets, office equipment, window sills, doors, displays etc.

Weekly Janitorial Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office require the following:

• Solid waste removal.

• Vacuum and/or sweep floors and spot clean. Vacuum all carpeted floors. Sweep all concrete floors (damp-mop if necessary). Damp-mop all tiled and vinyl floors.

• Clean and disinfect restrooms.

• Dust furniture, furnishings, desktops, cabinets, office equipment, window sills, doors, displays, etc.

• Police grounds of trash and refuse.

• Clean and disinfect countertops, drinking fountains, sinks, stovetops, interior and exterior surfaces of refrigerators and microwaves.

• Clean cobwebs, insects, insect nests, etc. from interior of buildings.

Monthly Janitorial Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office require the following:

• Solid waste removal and disinfect trash cans.

• Vacuum and/or sweep floors and clean. Vacuum all carpeted floors. Sweep all concrete floors (damp-mop if necessary). Damp-mop all tiled and vinyl floors. Buff vinyl tile and wood floors at the Pine Bluff Marine Terminal Office.

• Clean and disinfect restrooms.

• Dust furniture, furnishings, desktops, cabinets, office equipment, window sills, doors, displays, etc.

• Police grounds of trash and refuse.

• Clean and disinfect countertops, drinking fountains, sinks, stovetops, interior and exterior surfaces of refrigerators and microwaves.

• Clean cobwebs, insects, insect nests, etc. from interior and exterior of buildings.

• Clean interior surfaces of windows and window blinds, window screens, window sills and heating and air conditioning louvers/vents.

• Clean exterior wall features.

• Carpet shampooing by spot-treatment.

Grounds Maintenance Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal require the following:

• Police Area of Mowing and Trimming.

• Mowing.

• Trimming.

• Cleanup.

C.15 STANDARDS: Specific standards for the requirements listed in paragraph C.14 above are as follows. Standards that are composed of critical elements are in bold print. Standards not in bold print contain non-critical elements.

C.15.1 Daily Janitorial Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office.

C.15.1.1 Solid Waste Removal: All trash receptacles, including paper shredders, shall be emptied and disinfected and replaced with liners of a capacity equal to or larger than the receptacle’s capacity and secured. A major defect in this requirement shall be evidence of (2) or more trash receptacles not being emptied and / or proper liners not being replaced and secured.

C.15.1.2 Vacuum and/or Sweep Floors and Spot Clean: Spot clean all floors by vacuuming, sweeping, or damp-mopping to remove any dirt, debris, stains, leaves, etc. A major defect in this item shall be evidence of dirt, debris, stains, leaves, etc. in (3) or more defined areas such as rooms, hallways, foyers, back-shops, etc.

C.15.1.3 Clean and Disinfect Restrooms and Replenish Supplies: Restrooms shall be cleaned and disinfected and supplies replenished as indicated below.

• Inside and outside surfaces of toilets, urinals, lavatory fixtures, and fountains cleaned and disinfected.

• Replenish hand soap; liquid or cake type antibacterial soap shall be used.

• Hand dryers, mirrors, walls, and partitions wiped clean and graffiti removed.

• Stalls and fixtures cleaned of residue, trash, or other foreign material, and disinfected.

• Floors of toilets and entrance areas mopped and drain grates cleaned of foreign material.

• Replenish toilet tissue; clean white double-ply, to keep all holders filled to capacity. Deodorant block or cake in place in each urinal/toilet.

• Trash containers emptied, cleaned, and liners of a capacity equal to or larger than the receptacle’s capacity installed.

• Air fresheners placed and replenished as necessary.

A major defect in this requirement shall be failure to perform satisfactorily one (1) or more critical elements, or (2) or more non-critical elements in one restroom.

C.15.1.4 Dusting: All office furniture, furnishings, desktops, cabinets, office equipment, window sills, displays, etc. shall be dusted. A major defect in this item shall be evidence of any debris, dirt, or dust on the surfaces of (3) or more pieces of furniture, furnishings, desktops, cabinets, countertops, office equipment, window sills, displays etc.

C.15.2 Weekly Janitorial Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office.

C.15.2.1 Solid Waste Removal: All trash receptacles, including paper shredders, shall be emptied and disinfected and replaced with liners of a capacity equal to or larger than the receptacle’s capacity and secured. A major defect in this requirement shall be evidence of (2) or more trash receptacles not being emptied and / or proper liners not being replaced and secured.

C.15.2.2 Vacuum and/or Sweep Floors and Spot Clean: Spot clean all floors by vacuuming, sweeping, or damp-mopping to remove any dirt, debris, stains, leaves, etc. A major defect in this item shall be evidence of dirt, debris, stains, leaves, etc. in (3) or more defined areas such as rooms, hallways, foyers, back-shops, etc.

C.15.2.3 Clean and Disinfect Restrooms and Replenish Supplies: Restrooms shall be cleaned and disinfected and supplies replenished as indicated below.

• Inside and outside surfaces of toilets, urinals, lavatory fixtures, and fountains cleaned and disinfected.

• Replenish hand soap; liquid or cake type antibacterial soap shall be used.

• Hand dryers, mirrors, walls, and partitions wiped clean and graffiti removed.

• Stalls and fixtures cleaned of residue, trash, or other foreign material, and disinfected.

• Floors of toilets and entrance areas mopped and drain grates cleaned of foreign material.

• Replenish toilet tissue; clean white double-ply, to keep all holders filled to capacity. Deodorant block or cake in place in each urinal/toilet.

• Trash containers emptied, cleaned, and liners of a capacity equal to or larger than the receptacle’s capacity installed.

• Air fresheners placed and replenished as necessary.

A major defect in this requirement shall be failure to perform satisfactorily one (1) or more critical elements, or (2) or more non-critical elements in one restroom.

C.15.2.4 Dusting: All office furniture, furnishings, desktops, cabinets, office equipment, window sills, displays, etc. shall be dusted. A major defect in this item shall be evidence of any debris, dirt, or dust on the surfaces of (3) or more pieces of furniture, furnishings, desktops, cabinets, countertops, office equipment, window sills, displays etc.

C.15.2.5 Police Grounds: All trash and refuse shall be picked up and disposed of. All cigarette butts, gum wrappers, and other assorted trash shall be removed from cigarette buckets. Area to be policed includes all exterior concrete and asphalt surfaces such as sidewalks, curbs, parking areas, and drives.

Area to be policed extends to mowing limits described herein. A major defect in this requirement shall be (3) or more pieces of trash, litter, cigarette butts, leaves, limbs and/or debris in one defined area such as a sidewalk, curb, parking area, drive, mowing area, etc.

C.15.2.6 Clean and Disinfect Countertops, Drinking Fountains, Sinks, Stovetops, Interior and Exterior Surfaces of Refrigerators and Microwaves: Countertops, drinking fountains, sinks, stovetops, interior and exterior surfaces of refrigerators and microwaves shall be cleaned and disinfected leaving a clean, streak free surface. A major defect in this item shall be evidence of dirt, debris, stains, streaking, etc. on

(1) or more countertops, drinking fountains, sinks, stovetops, interior and exterior surfaces of refrigerators and microwaves.

C.15.2.7 Clean Cobwebs, Insects, Insect Nests, etc. from Interior of Buildings: All cobwebs, insects, insect nests etc. shall be cleaned from the interior of the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office leaving a clean surface. A major defect in this item shall be evidence of (3) or more cobwebs, insects, insect nests, etc. in the interior of the Pine Bluff Site Office or the Pine Bluff Marine Terminal Office.

C.15.3 Monthly Janitorial Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office.

C.15.3.1 Solid Waste Removal: All trash receptacles, including paper shredders, shall be emptied and disinfected and replaced with liners of a capacity equal to or larger than the receptacle’s capacity and secured. A major defect in this requirement shall be evidence of (2) or more trash receptacles not being emptied and / or proper liners not being replaced and secured.

C.15.3.2 Vacuum and/or Sweep Floors and Spot Clean: Spot clean all floors by vacuuming, sweeping, or damp-mopping to remove any dirt, debris, stains, leaves, etc. Buff vinyl tile and wood floors at the Pine Bluff Marine Terminal Office. A major defect in this item shall be evidence of dirt, debris, stains, leaves, etc. in (3) or more defined areas such as rooms, hallways, foyers, back-shops, etc.

C.15.3.3 Clean and Disinfect Restrooms and Replenish Supplies: Restrooms shall be cleaned and disinfected and supplies replenished as indicated below.

• Inside and outside surfaces of toilets, urinals, lavatory fixtures, and fountains cleaned and disinfected.

• Replenish hand soap; liquid or cake type antibacterial soap shall be used.

• Hand dryers, mirrors, walls, and partitions wiped clean and graffiti removed.

• Stalls and fixtures cleaned of residue, trash, or other foreign material, and disinfected.

• Floors of toilets and entrance areas mopped and drain grates cleaned of foreign material.

• Replenish toilet tissue; clean white double-ply, to keep all holders filled to capacity. Deodorant block or cake in place in each urinal/toilet.

• Trash containers emptied, cleaned, and liners of a capacity equal to or larger than the receptacle’s capacity installed.

• Air fresheners placed and replenished as necessary.

A major defect in this requirement shall be failure to perform satisfactorily one (1) or more critical elements, or (2) or more non-critical elements in one restroom.

C.15.3.4 Dusting: All office furniture, furnishings, desktops, cabinets, office equipment, window sills, displays, etc. shall be dusted. A major defect in this item shall be evidence of any debris, dirt, or dust on the surfaces of (3) or more pieces of furniture, furnishings, desktops, cabinets, countertops, office equipment, window sills, displays etc.

C.15.3.5 Police Grounds: All trash and refuse shall be picked up and disposed of. All cigarette butts, gum wrappers, and other assorted trash shall be removed from cigarette buckets. Area to be policed includes all exterior concrete and asphalt surfaces such as sidewalks, curbs, parking areas, and drives.

Area to be policed extends to mowing limits described herein. A major defect in this requirement shall be (3) or more pieces of trash, litter, cigarette butts, leaves, limbs and/or debris in one defined area such as a sidewalk, curb, parking area, drive, mowing area, etc.

C.15.3.6 Clean and Disinfect Countertops, Drinking Fountains, Sinks, Stovetops, Interior and Exterior Surfaces of Refrigerators and Microwaves: Countertops, drinking fountains, sinks, stovetops, interior and exterior surfaces of refrigerators and microwaves shall be cleaned and disinfected leaving a clean, streak free surface. A major defect in this item shall be evidence of dirt, debris, stains, streaking, etc. on

(1) or more countertops, drinking fountains, sinks, stovetops, interior and exterior surfaces of refrigerators and microwaves.

C.15.3.7 Clean Cobwebs, Insects, Insect Nests, etc. from Interior and Exterior of Buildings: All cobwebs, insects, insect nests etc. shall be cleaned from the interior and exterior of the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office leaving a clean surface. A major defect in this item shall be evidence of (3) or more cobwebs, insects, insect nests, etc. in the interior or exterior of the Pine Bluff Project Office or the Pine Bluff Marine Terminal Office.

C.15.3.8 Clean interior surfaces of windows and window blinds, window screens, window sills and heating and air conditioning louvers/vents: All windows, window blinds, window screens, window sills and heating and air conditioning louvers/vents shall be cleaned free of dirt, dust, and debris. A major defect in this item shall be evidence of dirt, dust or debris on a combination of (3) or more windows, window blinds, window screens or heating and air conditioning lovers/vents.

C.15.3.9 Clean exterior wall features at the Pine Bluff Site Office and the Pine Bluff Marine Terminal Office: Exterior window surfaces and wall features shall be pressure-washed when blemishes such as dust, dirt, stains, cobwebs or insect nests appear. All soffit, fascia, doors, windows, and door and window frames shall be pressure-washed to remove these blemishes. This shall include the Main Building, Back Shop Building, Paint Storage Building and Gasoline Island Cover at the Pine Bluff Site Office and the Office Building at the Pine Bluff Marine Terminal. Prior to pressure-washing, a mild cleaning solution shall be applied as a pre-treatment to all surfaces to be cleaned. A major defect in this item shall be evidence of (3) or more exterior window surfaces or wall features having blemishes such as dust, dirt, stains, cobwebs or insect nests.

C.15.3.10 Carpet Shampooing by spot-treatment: Carpet Shampooing spot-treatment shall be required when heavy foot-traffic, materials or substances such as dirt, mud, liquids, food, etc. has stained or discolored an area of carpet that hand-cleaning or vacuuming does not remove. These areas shall be shampooed with an industry standard solution intended for that purpose. All areas to be shampooed shall be policed of all trash, debris, paper clips, etc. and vacuumed prior to shampooing. If chairs, chair roller mats or trash cans are preventing access to a carpeted area requiring shampooing, they shall be moved prior to and replaced in their original locations after shampooing is completed. Plastic sheeting strips or an industry equivalent shall be placed under items that are returned to their original location if any possibility exists of bleed-through prior to the carpet drying. NOTE: Corps personnel may move additional items prior to shampooing. The Contractor shall not be responsible for replacing items moved by Corps personnel. A major defect in this requirement shall be evidence of (3) or more locations of carpet stains caused by heavy foot-traffic, materials or substances such as dirt, mud, liquids, food, etc.

C.15.4 Grounds Maintenance Services at the Pine Bluff Site Office and the Pine Bluff Marine Terminal.

C.15.4.1 Police area of Mowing and Trimming: The contractor is responsible for policing the mowing area prior to and after mowing and trimming is completed. All trash or other discarded man-made items shall be deposited in the refuse receptacle located at each facility. All tree limbs shall be disposed of off government property. A major defect in this requirement shall be evidence of a combination of (3) pieces of litter, cigarette butts, leaves and/or limbs longer than three feet in length.

C.15.4.2 Mowing: Vegetation shall be mowed and trimmed to a uniform height of 2 to 3 inches without skips or gaps. The mowing area is delineated on maps provided and shall include an area approximately 6 feet outside the perimeter of compounds, paved surfaces, buildings, fences or delineator posts -whichever is greater. The finished appearance of the mowing area shall be free of windrows or piled clippings, uncut vegetation, rutting, or scalping. A major defect in this requirement shall be failure to mow vegetation to a uniform height of 2 to 3 inches without skips or gaps or failure to provide a finished appearance free of windrows or piled clippings, uncut vegetation, rutting, or scalping within the limits of the designated area.

C.15.4.3 Trimming: Trimming shall be performed at each mowing around all trees, fence posts, chain link fences, signs, edges of pavement and concrete, and other vertical objects that protrude above the mowing height. A major defect in this requirement shall be evidence of any vegetation protruding above the required mowing height around (3) or more vertical objects.

C.15.4.4 Cleanup: At the end of each mowing and trimming service the contractor shall remove all grass clippings and other debris from all sidewalks, curbs, paved roads, paved parking areas, concrete slabs and other structures. All leaves, grass clippings and other debris shall be removed from paved or concrete surfaces by raking sweeping or power blowing. Grass clippings may be spread uniformly in the adjacent grassy area. A major defect in this requirement shall be evidence of (2) or more individual areas as described above not being cleared free of leaves, grass clippings or other debris.

C.16 PAYMENT: The Contractor shall be paid on a monthly basis for services satisfactorily performed according to the standards stated herein. Invoice Packages for payment shall be submitted on or about the 1st of each month to the Pine Bluff Site Office for verification. As a minimum, Invoice Packages shall contain all completed Quality Control Program (inspection) Reports, Safety Meeting Reports and Monthly Exposure Report of Operations and Activities along with the signed Invoice containing the Contractor’s name, contract number, bid item number, description, unit price, quantity of services performed per bid item, and total price.

Upon receipt of the Invoice Package, Pine Bluff Site Office personnel shall verify the quantities and make any deductions from the total amount invoiced. Deductions shall be computed in accordance with the Payment Computation attachment to these specifications. A copy of the payment deduction computation shall be provided to the Contractor.

C.17 PRE-BID REQUIREMENTS: Perspective bidders are required to register with the System for Award Management (SAM).

Table A. Disqualifying Factors

CRIMINAL HISTORY/ CRIMINAL INFORMATION CHARGED* OR

CONVICTED

< 5 Yrs < 10 Yrs > 10 Yrs

Inability to verify claimed identity DENY DENY DENY Individual submitted fraudulent identity information DENY DENY DENY Active wants or warrants DENY DENY DENY Barred from any Federal installation or facility DENY DENY DENY Kidnapping, hostage taking, human trafficking, or human smuggling, or conspiracy or attempt to commit offense

DENY DENY DENY

Rape, forcible sodomy, or sexual assault, or conspiracy or attempt to commit offense

DENY DENY DENY

Any sexual offense involving a minor or child, including child molestation, or child pornography; or conspiracy or attempt to commit offense

Distribution of, or possession with intent to distribute a controlled substance, or conspiracy or attempt to commit offense

DENY DENY DENY

Armed Robbery or conspiracy or…