zzA.01.30_PWS_Solid_Waste_Removal_(Refuse).pdf

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PERFORMANCE WORK

STATEMENT FOR

SOLID WASTE REMOVAL (REFUSE) FOR

THE BEAVER LAKE PROJECT OFFICE, RECREATION PARKS

AND POWERHOUSE AT BEAVER DAM

GENERAL: This is a service contract to provide Solid Waste Removal (Refuse) services for the Beaver Lake Project office, recreation parks and Powerhouse at Beaver Dam. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in-turn is responsible to the Government.

Background Information: Beaver Lake is approximately 30,000 acre lake with 11 active parks. Beaver Project Office is located at 2260 North Second Street, Rogers, Arkansas. The Beaver Powerhouse is located at 774 Dam-site River Rd. Eureka Springs, AR 72631.

Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years.

The Period of Performance reads as follows:

Base Year - 1 January 2018 or date of contract award whichever is later through 31 December 2018.

Option Year 1 - 1 January 2019 through 31 December 2019.

Option Year 2 - 1 January 2020 through 31 December 2020.

Option Year 3 - 1 January 2021 through 31 December 2021.

Option Year 4 - 1 January 2022 through 31 December 2022

SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

TABLE OF CONTENTS

Clause Number Clause ..................................................................................................... Page

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C.1 SCOPE ...................................................................................................... C-1 C.2 DEFINITIONS .......................................................................................... C-2

C.3 GOVERNMENT-FURNISHED PROPERTY AND SERVICES ............ C-3

C.4 CONTRACTOR-FURNISHED ITEMS ................................................... C-3 C.5 SPECIFIC TASKS AND STANDARDS ................................................. C-3 C.6 APPLICABLE DOCUMENTS ................................................................ C-4

C.7 OPSEC SECURITY REQUIREMENTS C 6-10

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. C.1 SCOPE. The Contractor shall furnish all labor, necessary management, permits, personnel, materials, supplies, equipment, transportation costs, fuel and vehicles, to remove and properly dispose of solid waste as required to perform Solid Waste Removal (Refuse) services, within the area of responsibility for the Beaver Lake Project Office, Recreation Parks and Powerhouse at Beaver Dam as specified and in strict accordance with all terms, conditions, general and special contract requirements, clauses, specifications, attachments, exhibits, contained herein or incorporated by reference. The services required in this contract are in addition to the routine operation and maintenance performed by Government personnel, however the Government reserves the right to perform any or all of the services described herein with its own personnel, volunteers or other resources. It is the intent of the Government to implement this contract to the Prime when CLIN pricing is deemed fair and reasonable and workmanship is considered satisfactory.

C.1.1 Safety Requirements. Contractor will be required to comply with all pertinent provisions of Corps of Engineer’s manual EM 385-1-1, dated 30 November 2014, entitled "Safety and Health Requirements Manual" while performing this contract. All changes to the EM 385-1-1 will be posted to website http://www.hq.usace.army.mil. (Select “Safety & Occupation Health” and the “Changes to EM”). The contractor will also be expected to comply with the Occupational Safety and Health Act of 1970 (OSHA) Standards. Safety items required but not limited to on this contract; hard hats, safety boots, sleeved shirts, ear and eye protection as needed, equipment must have seat belts, roll over protection, backup alarms must be in working order if equipped.

C.1.2 Environmental Requirements. Contractor shall comply with all local, State, and Federal environmental laws, rules and regulations in the performance of this contract.

C.1.3 Work Locations. Work will be performed at the Beaver Lake Project Office, parks and recreation areas around Beaver Lake and at the power house at Beaver Dam.

C.1.4 Work Clothes. All contractor personnel attire shall be appropriate for the task; shirt, trousers, and shoes shall be worn at all times. Clothing shall be clean and neat in appearance.

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C.1.5 Work Hours. Park dumpsters may be emptied between the hours of 8:00 a.m. and 5:00 p.m.

Project office and power house dumpsters shall be emptied between the hours of 8:00 a.m. and 4:00 p.m.

C.1.6 Personal Safety and Property Protection.

a. The contractor shall perform work requirements in a manner to protect buildings and other property both Public and Government from damage, as well as employees and Government personal from harm or injury. Work shall be scheduled and completed to afford this protection.

b. The contractor shall maintain an accurate record of, and shall report to the COR, all accidents within 24 hours of the occurrence. All serious accidents (those resulting in death or injury requiring medical attention) shall be reported to the COR immediately.

c. The contractor shall report all damages of Government property on the quality control program report. Contractor shall be liable for any and all damages or losses, public or private, due to negligence of contractor’s employees or subcontractor’s employees.

d. The contractor shall immediately correct all safety deficiencies upon notification by the Quality Assurance Representative, and shall notify the COR of the correction action taken. Such notice when delivered to the contractor or the representative at the work site shall be deemed sufficient for this purpose. The Government assumes no responsibility or duty to inspect.

C.2 Definitions:

C.2.1 Solid Waste Removal. Removal of trash and debris from designated dumpsters and disposal in accordance with state and local laws and ordinances. In the event that the dumpster is filled beyond capacity, the contractor shall, at no extra charge to the Government remove all trash and debris from the dumpster.

C.2.2 Policing. Picking up and disposing of any and all trash on the ground within 25 feet of the dumpster location.

C.2.3 Disinfect Application of a mild commercially available disinfectant solution containing cleaner and deodorant diluted to the Association of Official Agricultural Chemists (AOAC) recommended ratings for destruction of bacteria and odor control of each trash dump.

C.2.4 Removed

C.2.5 Timeliness. Timeliness is defined as removal of solid waste from dumpsters, on the dates listed in attachment B, for scheduled services and within the hours listed in paragraph C.1.5 or the removal of solid waste on an optional unscheduled service within 24 hours of initial notification.

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C.2.6 Scheduled Services. Services for the removal of solid waste from parks and recreation areas, project office and power house at Beaver Lake shall be performed on the dates specified in Attachment A.

C.2.7 Optional Unscheduled Services. It is anticipated that extra service may be required for special events or due to heavy recreational use that cannot be foreseen. The Contracting Officer's Representative will notify the contractor as soon as possible upon notification of required extra services. Optional unscheduled services requested shall be completed within 24 hours of notification. Optional unscheduled services will not change the scheduled services required.

C.2.8 Roll-Off Pickup. Roll off container will be a 30 yard capacity. Line item price will include placement of the empty container at a specified location and pickup when the container is full or when requested by the COR.

C.2.9 Foreign material. Material not installed or applied as a part of the dumpster such as dirt, debris, trash, leaves, hair, limbs, or other material, which may attract or hide vermin or pose a health risk to the public.

C.2.10 Defect. An instance of noncompliance with a service requirement. A defect may be caused by either non-performance or unsatisfactory performance.

C.2.11 Major Defect – A major defect is a defect that is likely to reduce materially the usability of the unit of service for its intended purpose. A major defect is a defect that judgment and experience indicate would result in hazardous or unsafe conditions for individuals using, maintaining or depending upon the service delivery or a defect that judgment and experience indicate requires corrective action to achieve substantial compliance with an established standard. A major defect is also classified as a collection of 2 or more minor defects in the same general area.

C.2.12 Minor Defect – A minor defect is a defect that is not likely to reduce materially the usability of the unit of service for its intended purpose, or is a departure from the established standards having little bearing on the effectiveness of the unit of service. A minor defect is a defect that judgment and experience indicates is not a substantial deviation from requirements and generally does not require re-performance for overall performance to be considered as satisfactory.

C.2.13 Standard – A standard is a desired condition, value, or measure by which a service or product is judged to meet a specification or requirement.

C.2.14 Critical element – A critical element is a task, procedure, or operation which has been determined to be mandatory to fulfill the condition, value or measure comprising a standard.

C.2.15 Non-critical element – A non-critical element is a task, procedure, or operation which has been determined to be essential to the overall condition, value, or measure comprising a

C-5 standard, but will not a constitute a substantial deviation (major defect) from the standard unless viewed in the context of repeated unsatisfactory performance or non-performance.

C.2.16 Inspection: The examination and testing of supplies or services to determine whether the supplies or services conform to contract requirements. Inspection is the process of measuring, examining, testing, or otherwise comparing the unit of service with the requirements.

C.2.17 Quality Assurance (QA): Action by the Government to verify that the quality of purchased goods and services received is acceptable in accordance with established standards and requirements of this contract. Those actions taken by the Government to evaluate service delivery to determine conformance to the requirements of the contract.

C.2.18 Quality Control (QC): Action by the Contractor to ensure that products and services offered for delivery conforms to the requirements of the contract. Contractor methods and actions including performing inspections of work performed.

C.3 Government Furnished Property.

C.3.1 The Government will furnish twenty nine, 8 cubic yard low profile front load dumpsters in connection with this contract. The use of Government furnished property for other purposes is prohibited. All such property will be provided in "as is" condition. As the Government owned dumpster may need repairing or replacing due to normal wear from time to time, the contractor shall notify the COR of the affected dumpster/s and the location so the government can rectify the issue.

C.4 CONTRACTOR FURNISHED ITEMS

C.4.1 General. The Contractor shall furnish and properly maintain sufficient equipment, materials and supplies necessary to perform the work according to the scheduled services and optional unscheduled services. Equipment must be able to safely perform solid waste removal operations on 8 yard low profile front load type dumpsters.

C.4.2 Equipment. The Contractor shall provide all equipment, materials, supplies, fuel, and lubricants required to perform work specified. The Contractor shall not service or repair equipment on government property. Equipment shall meet the requirements of EM 385-1-1, Safety and Health Requirements Manual. Equipment used in performance of this contract shall be kept clean, reasonable odor free and in safe operating condition and shall be clearly marked with an identification sign showing the Contractors name, type of business and address. Trucks used to haul waste shall be equipped to prevent trash from blowing off or liquid from spilling or dripping onto roadways while in parks and while en-route to landfill.

C.4.3 Permits. The Contractor shall, without additional expense to the Government, be responsible for obtaining all necessary licenses and permits, and for complying with any applicable Federal, State, and Municipal laws, codes, regulations, in connection with the performance of the work.

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C.5 SPECIFIC TASKS.

C.5.1 A solid waste removal service shall include the following:

• Solid Waste Removal From Dumpster

• Policing of Dumpster Areas

• Disinfect Dumpsters

• Timeliness

• Relocate Dumpsters to USACE approved park areas.

• Relocate Dumpsters in a USACE approved secure area.

• Provide a 30yd.container, Roll-off Service.

C.5.2 Task Standards. Specific standards for the requirements listed above are as follows.

C.5.2.1 Solid Waste Removal. Complete removal of trash and debris from dumpster on each scheduled service or on each optional unscheduled service. (Critical Element)

C.5.2.2 Policing Area. Pick up and dispose of all trash within a 25 foot Radius of the dumpster each scheduled service or each optional unscheduled service. (Non-Critical Element)

C.5.2.3 Disinfect. Disinfectant shall be applied to the inside of each dumpster at the completion of each solid waste removal operation so as not to attract or propagate insects or vermin, produce offensive odors, or pose a health threat to the public. (Non-Critical Element)

C.5.2.4 Timeliness. Remove solid waste from every dumpster on dates listed in Attachment B, within the hours listed in paragraph C.1.5 and remove solid waste from specific dumpster/s within 18 hours of being notified that an optional unscheduled service is needed. (Critical Element)

C.5.2.5 Relocate Dumpsters to USACE approved park areas as requested per COR Directions.

(Critical Element)

C.5.2.6 Relocate Dumpsters in a USACE approved secure area as requested per COR Directions.

(Critical Element)

Note: A major defect in a solid waste removal service shall be failure to perform satisfactory one

(1) or more critical elements, or two (2) or more non-critical elements.

C.5.3 Quantity/Location of Dumpsters. The number and location of dumpsters on Beaver Project are specified in Attachment B. The Contracting Officer Representative may change the location of the dumpsters within a park or compound during a regular scheduled service. It is anticipated that no more than four dumpsters may require relocation during an individual scheduled pick up, except for off-Season storage as listed in paragraph C.5.4. No additional payment will be made for dumpsters moved within parks or compound.

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C.5.3.1 Roll-Off Pickup. Roll off container will be 30 yard. Line item price will include placement of the empty container at a specified location and pickup when the container is full. Roll off containers will be provided on an as needed basis. The COR will notify the contractor when a roll off container is needed and when it is ready to be picked up. Policing of the area around the roll off will be required in accordance with C.5.2.2.

C.5.4 Off-Season Dumpster Storage. Specified dumpsters (See Attachment A) will be emptied and moved behind gated areas within the parks where they are located when the parks are closed for the season. These dumpsters will be moved back into their designated park areas when parks re-open in accordance with the attached schedule (See Attachment A). Designated areas will be shown to the contractor by a government representative either in person or through the use of area maps. No additional payment will be made for dumpsters moved for closing and opening of parks.

C.5.5 Route Schedule. The Contractor shall submit in writing, for approval of the Contracting Officer's Representative, a detailed plan of refuse collection routes, and approximate time (+ or - 60 minutes that the crew will enter and leave each area being serviced) The schedule shall be submitted within 15 calendar days after start of work. Any proposed deviations from the approved schedule shall be submitted in writing to the Contracting Officer's Representative for approval, prior to change.

C.5.6 Disposal of Refuse. All collected refuse shall be transported to and disposed of in a sanitary landfill having a current and valid State and/or Federal EPA permit. A copy of the permit must be provided to the Contracting Officer before any work begins.

C.5.7 Contractor Exposure Hours. The number of hours worked by contractor under this contract shall be reported to the Beaver Project Office each month when contractor submits his monthly invoices. Payment will not be processed without recent of exposure hours. Exposure hours are to be reported to the Beaver Lake Project Office either by E-Mail, Fax or hand delivered on the first of each month.

C.6 Applicable Documents. Publications listed here are identified as guidance documents used by the Government in performing similar services.

Item Available From Applicability

US Army U.S. Naval Publications Advisory Solid Waste Services Manual

C. 7 Security Requirements Level I. See Technical Exhibit Security

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QUALITY ASSURANCE SURVEILLANCE PLAN

SOLID WASTE REMOVAL AND DISPOSAL

INTRODUCTION. Quality assurance (QA) is a program undertaken by the Government to ensure that the contractor offers for acceptance products and services which conform to contract requirements. In this case, the Government is contracting for solid waste removal and disposal services. This Quality Assurance Surveillance Plan (QASP) will assist the QAE or others in monitoring the contractor's performance in a systematic way. This QASP provides a written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency of evaluations, and evaluation parameters. It includes Sampling Guides, Surveillance Checklists, and other information that the QAE should have to provide effective QA.

A. QASP CONTENTS. The QASP comes in two parts, the general information that describes the overall requirements, procedures, surveillance methods, and other data that applies to the Sampling Guide. A Sampling Guide may cover one or more CLINS. This QASP contains only one Sampling Guide for the contract as whole. The Sampling Guide contains the information needed to perform surveillance of specific contract requirements. It contains a description of the contract requirements; identifies the primary method of surveillance, maximum allowable degree of deviation from requirement (AQL), the lot description or lot size, the level of surveillance, sample size, sampling procedures, inspection procedures, analysis procedures, suggested actions, payment computation examples, and related attachments.

B. QAE TRAINING. Personnel tasked with monitoring the Contractor's performance of solid waste collection and disposal services must be adequately trained in QA methods and procedures in order to effectively implement the activity's QA program. If this training has not been received, the activity should take steps to have the QAE(S) attend the next available course and in the meantime should develop a local training program. In addition to being intimately familiar with the requirements of the solid waste collection and disposal Performance Work Statement, QAEs must also familiarize themselves with the details of this QASP, the procedures which will be used to order on-call work, and how to respond to customer complaints.

C. QAE STAFFING. A well-developed QA program will not be effective if QAE staffing is inadequate. Ideally QAE staffing should be based on a pre-determined number of contract inspections (Sampling Guides) and related work requirements rather than on the availability of QAES. Once adequate Sampling Guides have been developed, determining accurate QAE staffing levels to implement the plan is a relatively simple task involving an analysis of each plan's requirements. This analysis involves determining the average time needed to complete each of the inspections required (sample size or quantity of work) by each plan including travel time requirements, time required to prepare monthly reports and perform other administrative duties, time to perform any non-surveillance duties, etc.

II. DEFINITIONS. The following definitions are applicable to this QASP and are consistent with the definitions provided in the PWS.

A. Attribute: A characteristic or performance indicator of a service or product that can be

C-9 observed or measured for conformance with a specified standard or tolerance. An attribute of an item is either within the specified requirements or it is not.

B. Attribute Sampling: A form of acceptance sampling that grades a service as defective or not defective.

C. Contract Discrepancy Report (CDR): A formal, written description of a contractor nonconformance or lack of performance for contracted work. A CDR, when issued by the government, requires a formal response by the contractor.

D. Contract Line Item Number (CLIN): An item or work described in Section B of the contract identifying service deliveries and any related materials for which the Contractor will receive compensation. The unit price of a CLIN represents the value of service delivery, which is the basis for payment for satisfactory service delivery and the basis for deduction for unsatisfactory service delivery.

E. Contractor Quality Control Plan. (CQCP): The contractor's written plan to control equipment, systems, or services to ensure that requirements of the contract are performed satisfactorily.

F. Customer Complaint: A means of documenting certain kinds of contract service problems. A supplemental surveillance method used to evaluate a contractor's performance.

G. Critical Element: A task, procedure, or operation which has been determined to be mandatory to fulfill the condition, value, or measure comprising a standard.

H. Non-Critical Element: A task, procedure, or operation which has been determined to be essential to the overall condition, value, or measure comprising a standard, but will not constitute a substantial deviation (major defect) from the standard unless viewed in the context of repeated unsatisfactory performance or non-performance.

I. Defect: An instance of noncompliance with a service requirement. A defect may be caused by either nonperformance or unsatisfactory performance.

J. Major Defect: A defect that is likely to reduce materially the usability or the unit of service for its intended purpose. A major defect is a defect that judgment and experience indicate would result in hazardous or unsafe conditions for individuals using, maintaining or depending upon the service delivery, or a defect that judgment and experience indicate requires corrective action to achieve substantial compliance with an established standard. A major defect is also classified as a collection of 2 or more minor defects in the same general area, both close to each other or more than the maximum allowable deviation.

K. Minor Defect: A defect that is not likely to reduce materially the usability of the unit of service for its intended purpose, or is a departure from established standards having little bearing on the effectiveness of the unit of service. A minor defect is a defect that judgment and experience indicates that is not a substantial deviation from requirements and generally does not require re-performance for overall performance to be considered as satisfactory.

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L. Defective Service: A service output or unit (sample) of service which contains one or more defects or non-conformances with specified requirements.

M. Surveillance Checklist: A form in the QA Plan used for recording inspection results for a unit of service delivery.

N. Standard: A standard is a desired condition, value, or measure by which a service or product is judged to meet a specification or requirement.

O. Inspection: The examination and testing of supplies or services, (including, when appropriate, raw materials, components, and intermediate assemblies) to determine whether the supplies or services conform to contract requirements. Inspection is the process of measuring, examining, testing, or otherwise comparing the unit of service with the requirements. In this contract, the term inspection also includes actions by the contractor to observe existing conditions in all parcels to be maintained to determine the need for service delivery.

P. Inspection by Attributes: Inspection by attributes is inspection whereby either the unit of service is classified simply as defective or non-defective, or the number of defects in the unit of service is counted, with respect to a given requirement or set or requirements.

Q. Lot: A collection of service outputs from which a sample is drawn and inspected to determine conformance with the standard.

R. Lot Size: The number of service outputs in a lot.

S. Performance Indicator: A characteristic or attribute of an output of a work process that can be measured.

T. Planned Sampling: A sampling method in which work outputs are selected in accordance with subjective criteria established in the surveillance plan. Planned sampling is a method of looking at a subjectively determined collection of attributes or items in a lot, to form general conclusions about the quality of that lot against a standard.

U. Quality Assurance (QA): Action by the Government to verify that the quality of purchased goods and services received is acceptable in accordance with established standards and requirements of this contract. Those actions taken by the Government to evaluate service delivery to determine conformance to the requirements of the contract.

V. Quality Control (QC): Action by the Contractor to ensure that products and services offered for delivery conform to the requirements of the contract. Contractor methods and actions including performing tests and inspections of work performed.

W. Sampling Guide: The part of the QASP which contains the information needed to perform surveillance of a specific contract requirement. It contains a description of the contract requirement; identifies the primary method of surveillance, maximum allowable degree of

C-11 deviation from requirement (AQL), quantity of work, level of surveillance, sample size, sampling procedures, Surveillance Checklist, evaluation procedures, analysis procedures, suggested actions, payment computation examples, and related attachments.

X. Sample: A sample consists of one or more service outputs drawn from a lot. The number of outputs in the sample is the sample size.

Y. Sampling Plan: A Government plan indicating the number of units of service output from each lot which are to be inspected and the criteria for determining the acceptability of the lot as a whole.

Z. Surveillance: Actions by the Government to monitor contractor performance of contract requirements; observations of the timeliness, accuracy, completeness and quality of services performed.

III. METHODS OF SURVEILLANCE. There are three methods of surveillance that may be applied:

1. Planned Sampling

2. Validated Complaints

3. Unscheduled Inspections

The first method is the primary method of inspection under this contract. The latter three methods are complementary to the first. The Government has the unilateral right under the terms of the contract to change the method of surveillance used at any time when it is in the best interest of the Government to do so, the method of surveillance shall be changed, as appropriate.

1. Planned Sampling. Planned sampling is an approach that anticipates surveillance of subjectively selected tasks. The sample size is usually based on QAE time availability.

Typically, the sample selected for surveillance is heavily slanted toward areas perceived as user critical. There is, however, no basis to assume that the planned sample conditions as found in the planned sample accurately represent the balance of the non-inspected work.

2. Validated Complaints. Customer complaints stimulate another type of surveillance. It is reasonable to anticipate receipt of such complaints regardless of the quality the services provided. Upon investigation by the surveillance staff, some of the complaints will be validated as actions (or in-actions) in violation of contract requirements. The QASP must provide a procedure for investigation and assessment of such complaints. The procedure will also require operational and contractual disposition of the matter and appropriate file documentation. The Customer Complaint Record has been developed to document these activities. This procedure is intended to be complementary to and not a substitute for one of the three primary methods of surveillance discussed above.

3. Unscheduled Inspection. The final method of surveillance is unscheduled inspection.

Usually, this approach is used with planned sampling, particularly if there has been a pattern of performance deficiencies that need special attention. Unscheduled inspections also include

C-12 happenstance events which are noticed during planned surveillance or non-surveillance activities. Since unscheduled surveillance is unscheduled, and is responsive to the stimulus of the moment; it may not be a feature item in the QASP. Nonetheless, it is a very legitimate and useful surveillance technique.

IV. SAMPLING GUIDE CONTENTS. The Sampling Guide for this contract is attached.

SAMPLING GUIDE NO. 1

1. Contract Requirement: Provide solid waste collection and disposal services at the Beaver Lake Project, located in Northwest, Arkansas. Specific requirements from the PWS and the performance standards are provided in the attached Surveillance Checklist.

2. Primary Method of Surveillance: Planned

3. Maximum Allowable Degree of Deviation from Requirement (AQL): As shown in the contract specifications paragraph C.5, single minor defects (non-critical elements of each standard) do not require re-performance of services. However, two minor defects, such as failure to police area and disinfect dumpster constitutes a major defect and a corresponding deduction from payment.

Quantity of Work: The contractor is required to perform the work specified in C.5 of the Performance Work Statement and maintains specified conditions each working day of the contract. Each scheduled working day, the contractor delivers specified services according to his or her operating schedule for that day. Conditions at all solid waste collection dumpsters are to be evaluated by the contractor each working day to confirm conformance with contract requirements.

Level of Surveillance: Normal – 20% of lot size Reduced – 10% of lot size Tightened – 30% of lot size

4. Sample Size: The lot size is the number of dumpsters scheduled for pickup. As a starting point for planned sampling the QAE may select 20% (Normal level of surveillance) of the total lot scheduled for pickup. From that starting point, a modification of the sample size may be made for reasons of QAE personnel availability, number of parks to be inspected and contractor performance to date. If the contractor has demonstrated questionable or poor performance for two consecutive schedules, the Government may tighten the level of surveillance.

5. Sampling Procedures: Prior to the beginning of a month, a Planned Sampling Checklist is prepared showing the total number of dumpsters scheduled for solid waste removal services. A sample schedule is included in attachment D to this QASP. The QAE shall prepare the schedule to assure adequate coverage of inspection for the project.

6. Evaluation Procedures: Using the Surveillance Checklist, the QAE will inspect work performed for each solid waste removal service as determined in the above sampling procedures.

Surveillance checklists forms are included as attachment D. All deficiencies in solid waste

C-13 removal will be recorded. Each service is evaluated using the checklist to determine if deficiencies are noted in critical or non-critical elements of the stated standards. Failure to perform satisfactory service in any critical element constitutes a major defect. Failure to perform satisfactory service in any non-critical element constitutes a minor defect. Single minor defects do not require correction action. Failure to perform satisfactory service in any two non-critical elements (two minor defects) in the same service area constitutes a major defect. Critical and non-critical elements are described in detail for each service in paragraph C.5. Major defects require correction action, or, if no corrective action is taken or corrective action taken is not satisfactory, a deduction in payment is warranted.

7. Analysis of Results: The service performance for any given solid waste removal service is evaluated based on the results of the surveillance inspections. Surveillance checklists shall be reviewed daily to determine if stand-alone minor defects previously reported have been corrected in subsequent services. Although it is not acceptable to combine a minor defect in solid waste removal service in one park with a same or similar minor defect in solid waste removal service in a different park in order to constitute a major defect, trends should be noted by reviewing checklists that show repeated minor defects in services which should be brought to the attention of the contractor.

8. Suggested Action: Single minor defects will not require corrective action or payment deduction, but the contractor should be notified that a minor defect has been noted in a service performed, for the first incident, a verbal notification shall be made by the QAE to the contractor, or crew foreman. For repeated incidents with no effort of correction, written notification shall be made. Repeated failure to take corrective action on a specific defect will require a contract discrepancy report to be forwarded to the contractor. Major defects require a deduction in payment.

9. Payment Computation: An example of payment computation for deduction due to defects is shown attachment G.

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ATTACHMENT B

Quantity and Location of Dumpsters

AREA # OF DUMPSTERS # OF LOCATIONS

Starkey 1 1 Dam Site Lake 4 3 Dam Site River 2 2 Indian Creek 1 1 Lost Bridge North 2 2 Lost Bridge South 1 1 Prairie Creek 4 4 Rocky Branch 2 2 Horseshoe Bend 6 6 Hickory Creek 3 3 War Eagle 1 1 Beaver Project Office 1 1 Beaver Power House 1 1

Total Dumpsters 29

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ATTACHMENT C

APPROXIMATE MILEAGE CHART – BEAVER LAKE

RECREATION AREA

WE HC HB PC RB LB IC DS SK

War Eagle | 0 |15 |39 |34 |46 |49 |53 |59 |66 | Hickory Creek |15 | 0 |25 |20 |27 |36 |38 |45 |52 | Horseshoe Bend |39 |25 | 0 |16 |28 |31 |34 |41 |48 | Prairie Creek |34 |20 |16 | 0 |12 |24 |28 |33 |40 | Rocky Branch |46 |27 |28 |12 | 0 |35 |38 |45 |52 | Lost Bridge |49 |36 |31 |24 |35 | 0 |17 |18 |29 |

Indian Creek |53 |38 |34 |28 |38 |17 | 0 |15 |24 | Dam Site |59 |45 |41 |33 |45 |18 |15 | 0 | 6 | Beaver Power House |59 |45 |41 |33 |45 |18 |15 | 0 | 6 | Starkey |66 |52 |48 |40 |52 | 29| 24| 6 | 0 |

Index:

WE = War Eagle

HC = Hickory Creek HB = Horseshoe Bend PC = Prairie Creek RB = Rocky Branch

LB = Lost Bridge IC = Indian Creek DS = Dam Site BPH= Beaver Power House SK = Starkey

Note: Project Office address – 2260 North Second Street, Rogers, AR

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ATTACHMENT D

PLANNED SAMPLING SCHEDULE FOR__________________

A B C Day-Date # of Services # of Dumpsters to be

Inspected Dumpster Locations

Inspected

TOTAL ______

Total # of removal services performed (total of Col. A)___________= Lot Size

Total scheduled inspections = Lot size times selected percentage, normal =20%, Reduced = 10%, Tightened = 30%, (start at 20%) = ______.

# of dumpster inspections = Total inspections _______ divided by available days ______ = _______

Schedule Prepared By: ________________________________

Date: _______________

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ATTACHMENT D-2

Solid Waste Removal

Surveillance Checklist

Park: Date:

Fill in blanks under Dumpster Number with the dumpster number to receive service. Under each task paragraph, mark satisfactory service with an “S” and unsatisfactory service with a “U”. List specific defects noted in Comments section.

C.5.1 A Solid Waste Removal Service: A major defect in this requirement shall be failure to perform satisfactory one (1) or more Critical elements, or two (2) non-critical elements at one dumpster.

Dumpster Number

Solid Waste Removal. Complete removal of trash and debris from dumpster on each scheduled service or on each optional unscheduled service. (Critical Element)

Policing Area. Pick up and dispose of trash within a 25 foot Radius of the dumpster each scheduled service or each optional unscheduled service. (Non- Critical Element)

Disinfect. Disinfectant each dumpster at the completion of each solid waste removal operation so as not to attract or propagate insects or vermin, produce offensive odors, or pose a health threat to the public. (Non- Critical Element)

Timeliness. Remove solid waste from every dumpster on dates listed in Attachment B, within the hours listed in paragraph C.1.5 and remove solid waste from specific dumpster/s within 24 hours of notification of optional unscheduled service. (Critical Element)

COMMENTS:

Attachment E

CONTRACT DISCREPANCY REPORT

CONTRACT DISCREPANCY REPORT

1. CONTRACT NUMBER

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2. TO: (Contractor and Manager’s Name) 3. FROM: (Name of QAE)

DATES

PREPARED ORAL NOTIFICATION RETURNED BY CONTRACTOR ACTION COMPLETE

4. DISCREPANCY OR PROBLEM: (Describe in Detail: include reference in WS/Directive:

Attach continuation sheet if necessary.)

5. SIGNATURE OF CONTPACTING OFFICER

6. TO: (Contracting Officer)

7. FROM (Contractor)

8. CONTRACTOR RESPONSE AS TO CLAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT

RECURRENCE. ATTACH CONTINUATION SHEET IF NECESSARY. (Cite applicable QA program procedures or QA procedures)

9. SIGNATURE OF CONTRACTOR REPRESENTATIVE 10. DATE

11. GOVERNMENT EVALUATION: (Acceptance, partial acceptance rejection: attach continuation sheet if necessary.)

12. GOVERNMENT ACTIONS (Payment deduction, cure notice, show cause, other.)

CLOSE OUT

CONTRACTOR

NOTIFIED

NAME AND TITLE SIGNATURE DATE

QAE

CONTRACTING

OFFICER

Attachment F

Customer Compliant Record

CUSTOMER COMPLIANT RECORD

Date and Time of Compliant:

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Source of Compliant

Organization:

Individual:

Nature of Compliant:

Contract Reference:

Validation:

Date and Time Contractor Informed of Compliant:

Action Taken by Contractor:

Received and Validated by:

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ATTACHMENT G

PAYMENT COMPUTATION

The following table shall be used to calculate the payment for each scheduled removal service or optional unscheduled removal service based upon satisfactory completion of each requirement in accordance with paragraph C.5.2. A major defect shall result in computation of a deduction in payment for that service according to the following:

PARAGRAPH REQUIREMENT PERCENT

C.5.2.1 Solid Waste Removal 55 C.5.2.2 Policing Area 10 C.5.2.3 Disinfect 05 C.5.2.4 Timeliness 30 Total 100

COMPUTATION EXAMPLE:

If one scheduled removal service costs $40.00. On 12 June the Government QA person noticed the refuse contractor was just leaving Horseshoe Bend Park as he entered the park. Upon inspecting the dumpsters, all six dumpsters were observed with trash scattered around the general area and none had been disinfected. Two or more minor defects equal a major defect. The deduction for payment would be calculated as follows: $40.00 X 15% (10% for policing & 5% for disinfect) = $6.00 X 6 (number of dumpsters in park) = $36.00. The amount of the deduction would therefore be $36.00.

Solid waste removal schedule indicated service for Hickory Creek Park on Monday June 5th. Removal service was not performed until Wednesday June 7th with no notification from contractor that there was a problem. Timeliness is a major defect and deduction for payment would be calculated as follows: $40.00 X 45% (45% for Timeliness) = $18.00 X 2 (number of dumpsters in park) = $36.00. The amount of the deduction would therefore be $36.00.

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