Performance_Work_Statement_for_W9124M-16-T-0005.pdf

PERFORMANCE WORK STATEMENT

Performance Work Statement

(PWS)

For

Laundry Services

Contractor-Owned Contractor-Operated

At

Fort Stewart and Hunter Army Airfield

W9124M-16-T-0005

TABLE OF CONTENTS

PERFORMANCE WORK STATEMENT

LAUNDRY SERVICES

CONTRACTOR-OWNED – CONTRACTOR-OPERATED

1. GENERAL

1.1 SCOPE OF WORK

1.2 PERSONNEL

1.2.1 Employee Appearance

1.2.2 Personnel Identification

1.2.3 Employee Qualifications

1.2.4 Employment Restrictions

1.2.5 Employee Roster

1.2.6 Employee Schedule

1.2.7 Antiterrorism/OPSEC Training

1.3 ACCIDENT REPORTING

1.4 PHYSICAL SECURITY

1.5 KEY CONTROL

1.6 EMERGENCY NOTIFICATION

1.7 HOURS OF OPERATION

1.8 WORKLOAD

1.8.1 RESERVED

1.8.2 Special Requirements during Normal Hours of Operation

1.8.3 RESERVED

1.8.4 Contingency Plans

1.8.4.1 Mobilization/Deployment/Training Exercises

1.8.4.1.1 Emergency Services

1.8.4.1.2 Non-Duty Hours Turn-In

1.8.4.2 Disaster

1.8.4.3 Labor Disputes

1.9 CONSERVATION OF UTILITIES

1.10 ENVIRONMENTAL COMPLIANCE

1.10.1 Disposal Practices

1.10.2 Compliance

1.10.3 Non-Hazardous Products

1.11 GOVERNMENT QUALITY ASSURANCE

1.11.1 Performance Standards

1.11.2 Customer Service

1.11.3 Facility Maintenance/Upkeep

1.11.4 Performance Evaluation Meeting

1.12 GOVERNMENT REMEDIES

1.13 QUALITY CONTROL

1.14 INSTALLATION ACCESS

2. DEFINITIONS

2.1 STANDARD DEFINITIONS

2.1.1 Contracting Officer

2.1.2 Contracting Officer’s Representative

2.1.3 Customer Complaint Process

2.1.4 Government Property

2.1.5 Government Furnished Property

2.1.6 Government Property Administrator

2.1.7 Non-Duty Hours

2.1.8 Quality Control

2.1.9 Government Contract Quality Assurance

2.2 TECHNICAL DEFINITIONS PECULIAR TO THIS PWS

2.2.1 Fair Wear and Tear

2.2.2 Finishing Code

2.2.3 Key Control

2.2.4 Laundry Code

2.2.5 Pick-up Point (PUP)

2.2.6 Service Time

2.2.7 Size Categories

2.2.7.1 Small Mix

2.2.7.2 Medium Mix

2.2.7.3 Large

2.3 ACRONYMS

2.3.1 RESERVED

2.3.2 RESERVED

2.3.3 CIF

2.3.4 COB

2.3.5 DA

2.3.6 DCU

2.3.7 DOD

2.3.8 FORSCOM

2.3.9 FS

2.3.10 HAAF

2.3.11 IAW

2.3.12 NLT

2.3.13 POV

2.3.14 PUP

2.3.15 RESERVED

2.3.16 YCAU

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 PROPERTY

3.1.1 Facilities

3.1.1.1 Repair and Maintenance of Facilities

3.1.1.2 Contractor Responsibilities

3.1.1.3 Damage to Government Furnished Property

3.1.1.4 Liability

3.1.1.5 Return of Government Furnished Property

3.1.2 Publications

3.2 MISCELLANEOUS SERVICES

3.2.1 Utilities

3.2.2 Telephone

3.2.3 Refuse

3.2.4 Pest Control

3.2.5 Use of Services

3.2.6 Emergency Medical Treatment

3.2.6.1 Fort Stewart

3.2.6.2 Hunter Army Airfield

4. CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 GENERAL

4.1.1 Grounds Maintenance

4.1.2 Daily Maintenance

4.2 VEHICLES

4.2.1 Vehicle Equipment

4.2.2 Schedule

4.2.3 Vehicle Set Up

4.2.4 Vehicle Identification

5. SPECIFIC TASKS

5.1 GENERAL

5.2 FORMS

5.2.1 Customer Verification System

5.2.2 Laundry Ticket

5.3 AUTHORIZED CUSTOMERS

5.4 FILING REQUIREMENTS

5.5 RECEIVING, MARKING, AND CLASSIFYING

5.6 ALTERNATE POINT OF CONTACT FOR COR

5.7 SPECIFIC CUSTOMER REQUIREMENTS

5.7.1 National Guard

5.7.2 Coast Guard

5.7.4 Central Issue Facility (CIF)

5.8 SERVICE TIME

5.9 PICK-UPAND DELIVERY

5.10 PACKING/DELIVERY REQUIREMENTS

5.11 WORK SHORTAGES, DAMAGE, AND RESOLUTION

5.11.1 Claims

5.11.2 Resolution

5.12 OVERAGES AND SURPLUS

5.13 RESERVED

5.13.1 RESERVED

5.13.2 RESERVED

5.13.3 RESERVED

5.13.4 RESERVED

5.13.5 RESERVED

5.13.6 RESERVED

5.13.7 RESERVED

5.13.8 RESERVED

5.13.9 RESERVED

5.13.10 RESERVED

5.13.11 RESERVED

5.14 ADMINISTRATION

5.14.1 Daily Procedures

5.14.2 Contractor Manpower Reporting

6. PUBLICATIONS

6.1 GENERAL

6.2 LISTING OF PUBLICATIONS

6.3 ORDER OF PRECEDENCE

7. SERVICE DELIVERY SUMMARY

1. GENERAL

1.1. SCOPE OF WORK. Contractor shall provide all management, supervision, personnel, equipment, tools, materials, supplies and transportation necessary to perform all phases of laundry service for Fort Stewart and Hunter Army Airfield, Georgia in accordance with the performance work statement, all applicable laws, regulations, standards, and commercial practices. The Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish the PWS requirements in a way that fosters pride and ownership in the work performed. All phases of laundry operations shall be conducted at a Contractor owned-Contractor operated facility (COCO) that is fully equipped with equipment of such design and operational features as to specifically handle Army linen. The COCO shall be staffed and managed/supervised by personnel fully knowledgeable of what equipment, wash procedures, drying procedures, etc. are required to meet the unique requirements for processing military laundry, unless otherwise specified herein. The Contractor shall operate the Fort Stewart and Hunter Army Airfield Pick-up and Drop off locations. Historically, the Contractor staffing for the Fort Stewart and Hunter Army Airfield locations has been accomplished with a total of 4 personnel, 2 full time equivalents and 2 part-time employees. No portion of the laundry operation shall be performed on Fort Stewart or Hunter Army Airfield.

Paragraph 3 of this section specifies the Government furnished property that shall be used as a collection and distribution point for organizational laundry items for both Fort Stewart and Hunter Army Airfield.

1.1.1 The Contractor shall provide laundry services only to those authorized customers as defined in paragraph

5.3 of the Performance Work Statement (PWS). As outlined within this PWS, the Government shall furnish facilities on both Fort Stewart and Hunter Army Airfield as a distribution point for laundry services provided under this contract. At no time shall the Contractor use those facilities to conduct private business outside the scope of this contract.

1.1.2 Fort Stewart is an Army installation located approximately 41 miles southwest of Savannah, Georgia and is readily accessible by way of the major east coast thoroughfares, US Highway 301 and Interstate 95. The cantonment area is located in the middle southern portion of the 279,665 acre reservation adjacent to the community of Hinesville. The heavily wooded reservation is bisected in several places by paved roads including Highway 144 running east to west from the Richmond Hill to Glennville and Highway 119 north and south from Pembroke to Hinesville. Hunter Army Airfield is located in the southwest corner of the city of Savannah, Georgia. The installation is accessible from the north side by entering on Interstate 16 to Lynes Parkway to Montgomery Street.

From the south, the installation is accessible by entering from Interstate 95 to Highway 204 to Rio Road.

1.2 PERSONNEL. Information in this paragraph and all successive subparagraphs relates only to Contractor employees physically working/performing tasks under this contract while on Fort Stewart and Hunter Army Airfield. The Government has the right to restrict the employment of any Contractor employee or prospective Contractor employee designated to perform under this contract if that person is identified as a potential threat to the health, safety, security, or operation mission of the installations and their population. All persons performing under this contract shall remain employees of the Contractor and not of the Government. All designated personnel working under this contract must be able to pass a gov’t controlled background check in order to obtain an Access Control Card authorizing them access to the installation and their worksites.

1.2.1 Employees Appearance. Each employee shall be fully clothed in conventional dress for the business environment while on duty. Each employee shall be well groomed and clothing shall be kept reasonably clean and neat. No Contractor employee shall wear the uniform or a distinctive part thereof or anything similar to a distinctive part of the uniform of any of the armed forces of the United States, the Public Health Service, or any auxiliary of such while on Fort Stewart or Hunter Army Airfield. Furthermore, no employee shall wear any article on their person or display on their vehicle anything that is likely to incite violence, advocates illegal conduct, is fascist, promotes sexual harassment, denigrates the United States or any agency thereof, or is profane or obscene in nature.

1.2.2 Personnel Identification. Each employee shall be easily recognizable. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges/name tags.

Employees shall remain in their distinctive clothing or keep this identification badges/name tag on their person at all times while performing work under this contract. In addition the Contractor shall comply with all requirements for personnel to have in their possession at all times, while on the installations, an identification card issued by the Government and/or as directed by the Contracting Officer. All personnel who are assigned to drive/work on the installations may/shall be required to register their privately owned vehicles (POV). Requirements include but are not limited to, valid personal drivers license, current license plates, vehicle registration, proof of insurance and meet all safety requirements in accordance with (IAW) Department of the Army (DA), Department of Defense (DoD), Installation Management Command (IMCOM), US Army Forces Command (FORSCOM), and local regulations.

Each POV shall display the decal issued by the Government as directed by the Directorate of Public Safety at all times. The Contractor shall ensure that all personnel meet these requirements and, if issued identification cards, shall ensure each employee keeps these items current.

1.2.3 Employee Qualifications. Each employee assigned duties that place them in direct contact with customers and/or use of documentation of laundry services shall be able to read, write, speak and understand the English language. The Contractor shall not allow any employee to perform while under the influence of alcohol, drugs or any other incapacitating agent and shall ensure their conduct will not bring discredit to or reflect poorly on Fort Stewart, Hunter Army Airfield or the U.S. Army.

1.2.4 Employment Restrictions. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest in accordance with DoD 5500-7-R. The Contractor is cautioned that off duty military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.2.5 Employee Roster. The Contractor shall provide to the Contracting Officer, prior to commencement of work, a list of employees working on Fort Stewart and Hunter Army Airfield, designate their place of duty and position/title. The Contractor shall be required to update the personnel roster as changes occur; however, as a minimum, the roster shall be updated annually. Roster updates shall be required to comply with identification and registration as stated in 1.2.2 above.

1.2.6 Employee Schedule. The Contractor shall provide sufficient and adequately trained personnel to satisfactorily perform the services required by this contract and shall meet all variations, shift schedules and changes as may be required to ensure prompt response to the requirements of this contract.

1.2.7 DOD Anti-Terrorism Standards and Operational Security. Pursuant to Department of Defense Instruction 2000.16, “DoD Anti-Terrorism Standards,” Contractor personnel requiring access to a Federally-controlled facility shall take the Level 1 anti-terrorism awareness training. This training is publicly available at https://jkodirect.jten.mil and for OPSEC, www.cdsetrain.dtic.mil/opsec. Each contractor employee who needs access to a Federally-controlled facility must complete the training and receive a certificate of completion.

Completion certificates shall be forwarded to the Contracting Officer’s Representative (COR).

1.3 ACCIDENT REPORTING. The Contractor shall prepare Georgia Form WC-1, State of Georgia Employer’s First Report of Injury or Occupational Disease, immediately upon notice that a job related injury has occurred. A copy of this report shall be forwarded through the Contracting Officer’s Representative (COR) and Contracting Officer to the Installation Safety Officer.

1.4 PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all Government property and equipment provided for Contractor use. This shall include all Government owned items turned in for laundry processing until issued or released back to the unit/individual who made the turn in. At the close of each work period Government facilities, equipment and materials shall be secured.

1.5 KEY CONTROL. The Contractor shall be required to provide locks, keys, and etc. to secure all areas issued for laundry operations. The Contractor shall issue one key to each facility as directed by the Contracting Officer as deemed necessary for emergency entry by fire, police, or other authorized Government personnel. All other keys and their control shall be the responsibility of the Contractor. Security for/to all facilities and their contents shall be the responsibility of the Contractor.

1.6 EMERGENCY NOTIFICATION. The Contractor shall post, in a conspicuous place at each pick-upand distribution location on Fort Stewart and Hunter Army Airfield, the telephone numbers of individuals to be called in case of an emergency during non-operating hours.

1.7 HOURS OF OPERATIONS. The Contractor shall maintain customer service hours of 07:30 AM - 4:00 PM, Monday through Friday (excluding Federal Holidays) for the Fort Stewart Laundry Pick-up and Drop-off location. The Hunter Army Airfield location will ONLY be operational on Monday, Wednesday and Friday FROM 0730 AM-4:00 PM. Both locations shall remain open for receipt and issue during the specified hours of operation and shall not be closed for lunch or during breaks.

1.8 RESERVED

1.8.1 RESERVED

1.8.2 Special Requirements During Normal Hours of Operations. The normal workload for each year will be subject to many variations. Fort Stewart/Hunter Army Airfield is the home of the 3rd Infantry Division with a historic record of combat service including multiple deployments, in whole or in part, to Multiple Theaters of Operations. In compliance with the Army’s newly implemented modular concept, any unit in the Army may be deployed separately from its home unit when required for a mission. Therefore, secular and/or overlapping deployment of units, up to and including the entire 3rd Infantry Division, may be anticipated. Conversely, the annual training season for the National Guard and Army Reserve (usually from March through September) usually provides an increase in organizational work. These factors may create increases in the annual estimated quantities listed in the Pricing Schedule of as much as 300% and decreases of up to 100%. Drastic variation in quantity primarily occurs during times of mobilization, deployment or national emergency, and during annual training of Reserve Component personnel. Under either circumstance, the Contractor shall, at all times throughout the term of this contract, provide adequately trained personnel in sufficient quantity to meet all variations in requirements.

1.8.3 RESERVED

1.8.4 RESERVED

1.8.4.1 Mobilization/Deployment/Training Exercises. The Government requires the participation and assistance of the Contractor in conjunction with any mobilization, deployment or training exercise that supports a national emergency or national disaster. In addition, the Government promotes maximum participation and assistance of the Contractor in support of significant training missions outside the area of standard operations.

1.8.4.1.1 Emergency Services. Occasionally, services may be necessary to support a mobilization, deployment or training exercise requiring services outside the normal duty hours. This requirement may be requested at any time and may encompass both normal duty hours as well as non-duty hours. Upon notification of this requirement the Contractor shall respond in such a manner as to successfully complete the assignment. In the event such an installation mobilization, deployment or training exercise requires services beyond the Contractor’s capability to provide, the Contractor shall advise the Contracting Officer immediately of the capability and any additional volume which the Contractor can obtain from other sources to supplement the required workload. The Government reserves the right to obtain services beyond the Contractor’s capability from other installations or other commercial concerns.

1.8.4.1.2 Non-Duty Hours Turn-In. Periodically the Government may need laundry to be turned in during non-duty hours. When such a condition exists, the COR will notify the Contractor of the time and the minimum Contractor personnel needed to meet the requirement. Estimated annual requirement is approximately four (4) hours of non duty laundry turn-in man hours. Reimbursement for such work shall be made at the hourly rate specified in for the base year of the contract and each corresponding option year.

1.8.4.2 Disaster. In the event of a disaster, to include but not be limited to, destruction of the facility, sabotage, or act of God or nature, that renders the Contractor’s facility unsafe or impossible to operate, the Contractor shall determine feasible alternative methods of providing services and make recommendations to the Contracting Officer immediately. The Government reserves the right to obtain the services from other sources in the absence of such service.

1.8.4.3. Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service shall not be terminated and the Contractor shall make every effort to promptly resolve any labor dispute to include filing injunctions and seeking the assistance of the National Labor Relations Board. Within fifteen calendar days after receipt of notice of award, the Contractor shall provide the Contracting Officer a strike or job action contingency plan to continue performance of service without interruption or degradation in the quality of service. The Contractor is required to immediately notify the Contracting Officer, in the event a labor dispute is threatened. In the case of a strike or other labor dispute, which interferes with timely contract performance, the Contractor shall immediately notify the Contracting Officer and initiate action under the contingency plan. Additionally, the Contractor shall inform the Contracting Officer of any changes regarding union representation of employees within one working day of occurrence.

1.9 CONSERVATION OF UTIILTIES. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities for all facilities operated on Fort Stewart and Hunter Army Airfield, Georgia during the period of this contract.

1.10 ENVIRONMENTAL COMPLIANCE

1.10.1 Disposal Practices. The Contractor shall avoid any disposal practices that will place the Government in a controversial position involving pollution of the local environment.

1.10.2 Compliance. The Contractor shall comply with all Federal, State and local environmental laws and regulations. Should a conflict arise between these laws and regulations, the most stringent law or regulation will apply.

1.10.3 Non-Hazardous Products. In all instances where a product containing non-hazardous components can be substituted for a product with hazardous components, the Contractor shall use the product containing the non-hazardous components.

1.11 GOVERNMENT QUALITY ASSURANCE. The Government will evaluate the Contractor’s performance in accordance with the Quality Assurance Plan (QASP). The primary focus of the QASP is to ensure the Contractor’s quality control program is working and that Contractor performance is IAW the requirements of the PWS and applicable performance standards. Quality control/management is the responsibility of the service provider, not the Government.

1.11.1 Performance Standards. The following standards will be used by the Contractor and the Government to evaluate and ensure quality in a finished laundered item. The Contractor shall follow manufacturer’s cleaning, drying, pressing and other care instructions to the extent practicable unless stated otherwise in this PWS.

1.11.1.1 All soil, spots and stains shall be removed, except those determined by best commercial practice as being non-removable, without damage to the color or fabric.

1.11.1.2 Each fabric item shall be clean, dry, and free of lint, scorch marks or other damage.

1.11.1.3 All articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

1.11.1.4 No trace of laundry cleaning supplies shall be left in fabrics.

1.11.1.5 Shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with best commercial practice. The Contractor shall keep the dimensional changes of the article to a minimum and avoid damage of any kind to the fabric.

1.11.1.6 Items processed on flatwork ironers (such as, but not limited to, bed, bath and table linens), shall be machine-finished (pressed) so that the surfaces are smooth and without “rough-dry” spots, wrinkles or “tails”.

Flatwork shall be free of creases when received by the Government.

1.11.1.7 Items such as, but not limited to, shirts, trousers, and other wearing apparel shall be machine finished (pressed), if so specified by the finishing code (FC) on the Pricing Schedule, so that surfaces are smooth and free of wrinkles. No rough-dry spots shall be permitted and articles shall retain their original shape and size.

1.11.1.8 Tumbled work such as, but not limited to, bath towels, laundry bags, blankets, and mattress covers/pads, shall be completely dry and soft.

1.11.1.9 All applicable clothing items in which the Finishing Code specifies pressing will be returned with pocket flaps pressed down and shirt sleeves pressed flat.

1.11.1.10 All items will finished in accordance with the required finishing code (FC) instructions specified in each

CLIN.

1.11.1.11 All items that require folding shall be folded individually and packaged IAW the Finishing Code (FC).

Rolled items (sheets, pillowcases, etc.) will not be accepted by the Government. Folded linen shall have “tails” kept to a minimum and shall have one smooth side turned all the same way for ease of counting during shipping. To preclude any problems with the proper folding and packaging the Contractor is encouraged to work closely with the

COR.

1.11.2 Customer Service. Customer complaints concerning poor, rude or otherwise unacceptable service will be investigated, documented, and reported to the Contractor for corrective action.

1.11.3 Facility Maintenance/Upkeep. All facilities and property provided by the Government to the Contractor for use will be monitored for appropriate use and suitable maintenance/upkeep of the facilities. This includes observing for cleanliness of the pick-up points at Fort Stewart and Hunter Army Airfield, both inside and outside, as well as all Government owned equipment and items used in conjunction with this contract.

1.11.4 Performance Evaluation Meeting. The Contractor may be required to meet at least weekly with the COR and Contracting Officer during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the Contracting Officer. In addition, the Contractor may request a meeting. Written minutes of these meetings shall be prepared by the Contracting Officer and signed by the Contractor, COR and Contracting Officer.

Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the Contracting Officer within five (5) calendar days of receipt of the signed minutes.

1.12 GOVERNMENT REMEDIES. The Contracting Officer shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial Items (Oct 2003) procedures, for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services. In accordance with 52.212-4, the Government reserves the right to inspect or test services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming services or re-performance of nonconforming services at no increase in contract price.

Items designated as unsatisfactory or below standard will be segregated from normal laundry items and returned to the Contractor for re-performance at no additional cost to the Government.

1.13 QUALITY CONTROL. The Contractor shall establish a complete, written, Quality Control Program (QCP) to ensure that the requirements of the contract are provided as specified. Three (3) copies of the Contractor’s quality control program shall be provided to the Contracting Officer and COR for approval within ten calendar days after receipt of notice of award. One (1) approved copy shall be returned to the Contractor. The QCP must be kept current, reflecting the pertinent contract modifications and requisite changes or conditions. The Contractor shall review the plan with his onsite personnel to ensure complete understanding. A copy of the most current QCP must be kept on file at the worksite where the tasks are being accomplished. Updated copies must be provided within 3 days of notification by the Contracting Officer. Changes to the QCP shall be submitted to the Contracting Officer for review and approval not later than two working days after the requirement for such change occurs. The basic tenet of the QCP is that the Contractor is responsible for quality. All methods, procedures and forms shall support this concept. The QCP shall include, but not be limited to, the following criteria.

1.13.1 Address overall project management and administration.

1.13.2 Be a comprehensive program to plan and deliver quality services to the Government.

1.13.3 Cover all services described in this contract and prioritize services as specified in the contract.

1.13.4 Describe a method acceptable to the Government for identifying deficiencies in the quality of service performed under this contract before the level of performance becomes unacceptable and address processes for corrective actions without dependence upon Government direction.

1.13.5 Establish an inspection system covering all services required by this contract. This plan shall specify areas to be inspected on a scheduled or unscheduled basis, the frequency and extent of the inspection and the title of the individual who will do the inspection. Describe how the inspection system will include the performance standards set forth in paragraph 1.11 of this PWS. The COR will monitor the Contractor’s program as deemed necessary. The COR may check the program on an announced or unannounced basis.

1.13.6 The Contractor shall develop and implement procedures to track, identify, prevent, remedy, and ensure non-recurrence of defective services. This should include employee training, retraining, and replacement. The Contractor shall provide a method to accept and resolve customer complaints and notify the customer or the COR/QAE of its resolution. The Contractor shall immediately notify the Contracting Officer’s Representative (COR) upon receipt of a customer complaint so joint validation may be accomplished. Additionally, control procedures for any Government provided keys or lock combinations shall be included. The plan shall include a description of the methods to be used for identifying and preventing defects in the quality of service performed in addition to description of the records to be kept to document inspections and corrective or preventive actions taken.

The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after the contract’s completion until final settlement of any claims under this Performance Work Statement.

1.13.7 Describe methods of direct and indirect communications with the Government regarding performance of the contract. The communications shall include regular and formal meetings with the Contracting Officer or COR.

1.14 INSTALLATION ACCESS. Entry to the Installation requires the following: current vehicle registration, proof of insurance, valid driver's license for the vehicle driver, and picture identification for other personnel.

Contractors/Subcontractors and their employees requiring access to the Installation will be required to comply with the Installation access control policy/procedures. The Government will not be responsible for damages due to delay/stoppages caused by failure to comply.

1.14.1 Short Term Access: Visitors that do not have a DoD issued identification card (Common Access Card, Military ID, Military Dependent ID, or Automated Installation Entry Card) must visit the Visitor Control Center at Gate One at Fort Stewart or Montgomery Gate at Hunter Army Airfield. Visitors are required to provide proof of vehicle registration, proof of insurance, valid picture identification, and agree to a background check in order to receive a visitor’s pass. Valid picture identification includes driver’s license, state issued ID, DD Form 1173, DD Form 2 series, or a pass port. The process takes approximately 10 minutes per person. Specific information regarding visitors access, background checks, and contact information can be found at the following web address:

http://www.stewart.army.mil/info/?id=391.

1.14.2 Long Term Access: Contractors performing work on Fort Stewart for an extended period of time, and who do not have a DoD Issued identification card, may request an Automated Installation Entry (AIE) Card.

Personnel must agree to a background check through the National Crime Information Center Interstate Identification Index, a Federal Bureau of Investigation database. The AIE card will grant access to the installation without visiting the Visitor Control Center each time. The AIE Card is valid for up to 1 year and must be refreshed annually or upon expiration. The Contracting Officer's Representative will serve as the sponsor for the AIE card. Further information regarding the AIE card and how to obtain one can be found at the following web address:

http://www.stewart.army.mil/info/?id=463&p=0. The required IMSH Form 2737-E-R and instructions for submitting the form can be found at the following web address: http://www.stewart.army.mil/info/?id=463&p=4.

1.14.3 Commercial Truck Access: All commercial trucks weighing 5-tons or greater, must use the dedicated truck inspection point at the 15th Street Access Control Point (Gate 7/7C) at Fort Stewart or Montgomery Gate at Hunter Army Airfield. Contractor employees who have gone through AIE Card process and are driving a commercial vehicle may access the installations through any gate. Further information regarding commercial truck access can be found at the following web address: http://www.stewart.army.mil/info/?id=463&p=0.

2. DEFINITIONS

2.1 STANDARD DEFINITIONS

2.1.1 Contracting Officer. A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the contracting officer. “Administrative contracting officer (ACO)” refers to a contracting officer who is administering contracts. “Termination contracting officer (TCO)” refers to a contracting officer who is settling terminated contracts. A single contracting officer may be responsible for duties in any or all of these areas.

2.1.2 Contracting Officer’s Representative. A person designated by the Contracting Officer to act as his representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer and limitations of a COR are contained in the written letter of designation.

2.1.3 Customer Complaint Process. A means of documenting certain kinds of contract performance problems.

A Government program (customer survey) that is explained to every organization that receives services under this contract and is used to evaluate a Contractor’s performance.

2.1.4 Government Property. All property owned by or leased to the Government or acquired by the Government under the terms of the contract.

2.1.5 Government Furnished Property. Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.6 Government Property Administrator. An authorized representative of the Contracting Officer appointed in writing to administer contract requirements and obligations relative to Government Property.

2.1.7 Non-Duty Hours. Any hour of operation at the Fort Stewart and Hunter Army Airfield pick-uppoints that does not fall within the normal hours of operation designated as 7:30 a.m - 4:00 p.m., Monday through Friday. This includes nights, weekends and holidays.

2.1.8 Quality Control. Those actions, taken by a Contractor, to control the performance of services so they meet the requirements of the PWS.

2.1.9 Government Contract Quality Assurance. The various functions, including inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.2 TECHNICAL DEFINITIONS PECULIAR TO THIS PWS

2.2.1 Fair Wear and Tear. The expected condition of items used and cleaned in accordance with approved practices.

2.2.2 Finishing Code (FC). Finishing Code(s) followed by numeric identifier(s) represents a quantity per bundle or bag, as appropriate.

(B) Bagged

(D) Dried

(F) Folded (OH) On Hanger

(P) Pressed

(S) Starched (Cook Whites, Youth Challenge Uniforms) (TBDLS) Tied in Bundles (TWS) Tied with String

(W) Washed

2.2.3 Key Control. Facility keys will be controlled IAW AR 190-51.

2.2.4 Laundry Code: A number used to identify a laundry customer.

2.2.5 Pick-up Point (PUP): A Government furnished facility that the Contractor uses as a pickup and distribution hub.

2.2.6 Service Time. The amount of time the Contractor is allowed from initial pickup of soiled items from the applicable Pick-up Point to return of cleaned items to the Pick-up Point or delivery to the customer as required by the PWS.

2.2.7 Size Categories. In order to eliminate the use of excessive line items in the Pricing Schedule, the following categories are used. These categories will also be used for all items not listed in the Pricing Schedule. The COR will determine size categories.

2.2.7.1 Small Mix. Any small item requiring minimum time, effort, and cost to process such as a canteen cover, washcloth, gloves, towel, pillow.

2.3 ACRONYMNS

2.3.1 RESERVED

2.3.2 RESERVED

2.3.3 CIF – Central Issue Facility

2.3.4 COB – Close of Business

2.3.5 DA - Department of the Army

2.3.6. RESERVED

2.3.7 DoD - Department Of Defense

2.3.8 FORSCOM – Forces Command

2.3.9 FS – Fort Stewart

2.3.10 HAAF – Hunter Army Airfield

2.3.11 IAW – In accordance with

2.3.12 NLT – Not later than

2.3.13 POV - Privately Owned Vehicle

2.3.14 PUP – Pick-up point

2.3.15 RESERVED

2.3.16 YCAU – Youth Challenge Academy Uniform

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 PROPERTY

3.1.1 Facilities. The Government will provide, without cost, the facilities, Bldg 1509 Fort Stewart Pick-up Point (PUP) and Bldg 125 Hunter Army Airfield Pick-up Point (PUP) (temporary location), to include Gov’t furnished computer, monitor and printer and Cooler, Air Evaporate Fans, (2 ea), materials and services shown in Technical Exhibit #2.

3.1.1.1 Repair and Maintenance of Facilities. Structural repairs required during the term of the contract shall be reported in writing to the COR. The Government will provide maintenance for the buildings at normal support levels through the Installation Directorate of Public Works. The Contractor shall allow maintenance crew’s access to the building as needed to perform requested work, preventive maintenance and routine service.

3.1.1.2 Contractor Responsibilities. The Government shall not be held liable for any loss, breakage or damage by any cause which might result to Contractor owned supplies and equipment stored or held in any Government furnished facility under this contract. The Contractor shall keep storage areas in an approved clean and neat condition with all installed facilities (i.e., bathrooms) available for Government use. All closets or storage rooms that are used by the Contractor shall be kept clean at all times.

3.1.1.3 Damage to Government Furnished Property. Any damage that was non-existent at the time of the contract start date, which resulted through other than fair wear and tear, will be corrected or repaired at the Contractor’s expense.

3.1.1.4 Liability. The Contractor shall be held responsible for any loss or damage to buildings or grounds or any other Government property which has been proven by investigation to have been caused through the negligence or misconduct of the Contractor or the Contractor’s employees. All Government property damaged by the Contractor’s operations shall be repaired or replaced by the Contractor. As determined by the Contracting Officer, all work shall be accomplished by workmen skilled in the type of work involved or by the Government. The Contractor shall be responsible for all such costs associated with the repair or replacement cost.

3.1.1.5 Return of Government Furnished Property. The facilities shall be thoroughly cleaned prior to final acceptance by the Government.

3.1.2 Publications. All required Government regulations and directives will be furnished by the Government.

See paragraph 6 for applicable publications.

3.2 MISCELLANEOUS SERVICES

3.2.1 Utilities. The Government will furnish electric power, water (cold only) and sewage at no cost to the Contractor for facilities identified in Technical Exhibit #2. The Contractor shall instruct all employees in energy and utility conservation. Any change in existing utility outlets and lines, alterations, additions or other changes to any facility shall be made by the Contractor, at no expense to the Government, and with prior approval of the Contracting Officer.

3.2.2 Telephone. The Government will furnish telephone service at both locations. Any commercial telephone lines, equipment or other communication capability shall be the Contractor’s expense and shall have prior approval of the Contracting Officer before any outside services are connected. Collect calls shall not be accepted on the telephone lines provided under this contract. All calls, which are accepted as collect, shall be billed to the Contractor and may be grounds for corrective actions by the Contracting Officer.

3.2.3 Refuse. The Government will provide a dumpster and furnish refuse collection and disposal.

3.2.4 Pest Control. The Government will provide insect and rodent control services.

3.2.5 Use of Services. All Government furnished services made available under this contract shall be used only in performance of this contract.

3.2.6 Emergency Medical Treatment.

3.2.6.1 Fort Stewart. Medical services for Contractor personnel are the Contractor’s responsibility. However, the Government will provide, on an emergency basis only, medical services for job related injuries while employees are performing under this contract at Fort Stewart, GA. Emergency medical care will be made available at Winn Army Community Hospital. For emergency ambulance service call 911. Such emergency medical care shall be limited to those services necessary to prevent undue suffering or loss of life and will be provided during the period of emergency only. In such circumstances, action shall be taken to transfer Contractor employees to a civilian health care provider as soon as the emergency period ends. The Contractor shall fully reimburse the Government for services rendered upon receipt of an invoice from Winn Army Community Hospital. If the invoice is not paid, the cost may be set off by the Contracting Officer against future payments due the Contractor for laundry services.

3.2.6.2 Hunter Army Airfield. The Government has no emergency medical services available at Hunter Army Airfield, GA. Therefore, the Contractor should make arrangements for such needs on the local economy (Savannah, GA).

4. CONTRACTOR FURNISHED ITEMS AND SERVICES.

4.1 GENERAL. Except for those items or services specifically stated to be Government furnished in paragraph 3 of this PWS and Technical Exhibit #2, the Contractor shall furnish everything required to provide laundry services and perform in accordance with this PWS.

4.1.1 Grounds Maintenance. The Contractor shall be responsible for maintaining the grounds within 50 feet around the Government furnished buildings and parking areas. Areas will be neatly maintained and kept free of trash at all times.

4.1.2 Daily Maintenance. The Contractor shall be responsible for maintaining cleanliness of all Government owned facilities/equipment issued/used in the course of this contract. These tasks include, but are not limited to, the following: emptying trashcans and depositing all trash and garbage in the outside dumpster; maintaining the latrines in a clean and sanitary condition; and ensuring the floors are free of excessive dirt and debris. All disinfectants used in conjunction with the janitorial/housekeeping functions shall be approved and registered with the Environmental Protection Agency. No phonetics or online compounds shall be used.

4.2 VEHICLES

4.2.1 Vehicle equipment. The Contractor shall employ appropriate vehicles and sufficient personnel to accomplish the pickup and delivery tasks specified in Technical Exhibit #1. All pickup and delivery sites do not allow for easy loading capability and may be more accessible with some type of auxiliary lift or other type mechanical apparatus on the vehicle. The Government will not furnish any additional equipment beyond that stated in Technical Exhibit #2 or any physical labor to assist in loading/unloading from any pick-up or delivery sites.

4.2.2 Schedule. The Contractor shall have sufficient and appropriate vehicles with qualified operators to meet the schedule provided at Technical Exhibit #1. Approximately 275 miles will be driven weekly between Fort Stewart and Hunter Army Airfield. These stops and mileage are estimates only and are subject to a plus or minus variation of 30%. Normal pickup and delivery service shall be accomplished between 7:30 a.m. and 4:00 p.m., Monday, Wednesday and Friday. Special mission requirements may alter the normal schedule.

4.2.3 Vehicle set up. All Contractor vehicles used for transporting clean work shall be appropriately equipped to prevent damage, protected from being crushed, wrinkled, soiled or otherwise made unacceptable under the terms of this contract.

4.2.4 Vehicle Identification. Contractor owned vehicles used in the performance of services under this contract and operated on Fort Stewart and Hunter Army Airfield shall be marked as commercial contractor vehicles. These markings shall be placed on each door, on both sides of each two-door vehicle and on the front two doors of each four door vehicle. The Contractor shall comply with all applicable Fort Stewart, Department of the Army and Department of Defense regulations relating to this matter. Registration of all Contractor vehicles shall be IAW the requirements as stated for POVs at 1.2.2

5. SPECIFIC TASKS

5.1 GENERAL. All work shall be accomplished in accordance with the PWS, and all Federal, State and local environmental laws and regulations and Contractor shall be fully liable for any violations thereof.

5.2 FORMS.

5.2.1 Customer Verification System. This contract is for the laundry of Government-owned property and only authorized customers are eligible to receive such services. A list of authorized customers will be provided to the Contractor prior to the contract start date. The Contractor shall only be paid for services provided to those authorized customers for the services stated in the contract. The Government currently uses a system of signature cards for verification. The Contractor shall review the requirement and establish a means of verification to ensure only those authorized customers are serviced. Coordination with the COR is recommended to ensure accountability is preserved. The plan shall be submitted to the Contracting Officer no later than fifteen calendar days prior to the beginning of the contract. The Government will make final review and acceptance of the plan. Any subsequent change deemed necessary by the Contractor shall be submitted to the Contracting Officer for review and approval within10 days after receipt of award to ensure the plan remains functional for Government reporting purposes.

5.2.2 Laundry Ticket. The Laundry Ticket shall be the primary means of documenting transactions between the Government and the Contractor. Each laundry ticket is used to record and account for all items turned in for laundry service. In addition, the ticket is used as verification of work performed for Contractor payment and as a source of information for reports required of the Government. The laundry ticket may be one currently in use by the incumbent Contractor or one designed by the Contractor for use with resultant contract. As a minimum, the form shall meet the following specifications in order to provide the information required by the contract.

a. Original and two copies

b. Date

c. Laundry Code

d. Name/Unit Identification

e. Lined area for listing items turned in for laundry service

f. Signature Block

(1) Turn-in - Two signature blocks – one for the Government representative, one for the Contractor

(2) Pick-up - Two signature blocks – one for the Government representative, one for the Contractor

g. Remarks Block

h. Blank Space Close coordination with the COR is strongly recommended to ensure the proposed ticket design incorporates all the information required by the Government. The ticket shall be submitted to the Contracting Officer no later than fifteen calendar days prior to the beginning of the contract. The Government will make final review and acceptance of the ticket. Any subsequent change deemed necessary by the Contractor, shall be submitted to the Contracting Officer for review and approval prior to the change taking place to ensure the ticket remains functional for Government reporting purposes.

5.3 AUTHORIZED CUSTOMERS. The Contractor shall accept for processing only those articles recognized by the Government as being Government-owned. A complete listing of unit laundry code numbers will be provided to the Contractor at contract start up. Updated listings will be provided as changes occur. This listing will be considered the listing of authorized units/organizations under the terms of this contract. The Contractor shall use a method of verification to ensure the person conducting business is a duly authorized representative from each of the authorized units/organizations as only those designated individuals shall be allowed to turn in and receive laundry items. Individuals issued work clothing (cook whites, etc.), items considered to be Government owned, are also authorized services under the terms of this contract. Assistance in determining authorized individuals will be provided by the COR.

5.4 FILING REQUIREMENTS. The Contractor shall develop and employ a filing method that ensures the retention of all information pertaining to this contract and allows for the retrieval of information upon the request of the Government. This information includes, but is not limited to, all laundry tickets and verification documents for authorized customers. Close coordination with the COR is strongly recommended to ensure the system design will meet the Government’s needs. An explanation of the proposed filing system shall be presented to the Contracting Officer within 10 days after contract award. The Government will make final review and acceptance of the system.

Any subsequent change deemed necessary by the Contractor, shall be submitted to the Contracting Officer for review and approval prior to the change taking place to ensure the system remains functional for Government reporting purposes. These files are referred to as “Laundry Records” and shall be maintained at the central PUP. The original laundry ticket shall be filed daily after the Contractor has provided the COR with daily abstracts. These files are considered Government records and shall be filed by laundry code numbers. They shall be maintained daily for the life of the contract and will be used for retrieving information required for various reports. They are also used for resolving disputes between customers and the Contractor and will be the final decision as to what has been picked up or delivered to the customer. Upon completion of the contract they shall be passed on to the successor contractor.

5.5 RECEIVING, MARKING, AND CLASSIFYING.

5.5.1 The Contractor shall establish and implement procedures for receiving, marking and classifying articles to be serviced that ensure proper processing and return of all articles to the originating unit/organization making the turn-in (unless specified otherwise) within the timeframes outlined within the contract. The Contractor shall prepare the proposed marking plan accurately reflecting the required marking methods for all articles processed under this contract. The fundamental goal of the resultant contract is that the Contractor be held responsible for all operations of the laundry process however; close coordination with the COR is recommended to ensure all Contractor proposed plans provide appropriate and adequate data to the Government required reporting actions. The marking plan shall be submitted to the Contracting Officer no later than fifteen calendar days prior to the beginning of the contract. The Government will make final review and acceptance of the plan.